Customer Reviews for Donovan Heat, Air, Electric, & Plumbing

4,553 reviews since October, 2020

(904) 241-3785 · donovanac.com/
Jacksonville Beach, FL 32250

Consumer Review Summary

4,553 reviews since October, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Donovan Heat, Air, Electric, & Plumbing. Here are the results to date:

5 Star

97%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

2 out of 2 gave 5 stars

Q: Timeliness in responding to your needs:

8 out of 8 gave 5 stars

Q: Courtesy and professionalism of the Maintenance Technician:

2 out of 2 gave 5 stars

Q: Quality of the Workmanship/Craftmanship of the Technician:

2 out of 2 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

4,328 out of 4,404 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

4,238 out of 4,398 gave 5 stars

Q: Condition of the work area after job completion:

4,224 out of 4,529 gave 5 stars

Q: Knowledge and expertise of the Comfort Consultant:

8 out of 8 gave 5 stars

Q: Overall experience with the Maintenance Technician:

2 out of 2 gave 5 stars

Q: Overall experience with the Installation Team:

4,287 out of 4,411 gave 5 stars

Q: How likely would you be to use our company again?

4,423 out of 4,527 gave 5 stars

Q: Communication and follow-up from the Comfort Consultant:

7 out of 8 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

106 out of 107 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

103 out of 108 gave 5 stars

Q: Overall experience with the Service Technician:

104 out of 107 gave 5 stars

Q: Please rate your overall experience with our company:

4,357 out of 4,496 gave 5 stars

	100% rating 100 by B.B. from Ponte Vedra, FL on 05/16/25 Verified Purchase "It was overall a smooth and good experience."
	100% rating 100 by B.C. from St Augustine, FL on 05/14/25 Verified Purchase "Excellent service/installation from Donovan. Quality workmanship from Dominick and Matt. I was impressed!"
	100% rating 100 by J.H. from Jacksonville, FL on 05/13/25 Verified Purchase "Great sales guy! Then, when the inspector from the City came, he mentioned that Donovan's work is always the best. What great advertising for y'all!"
	100% rating 100 by N.A. from Ponte Vedra, FL on 05/13/25 Verified Purchase "We have lived in our home for 2+ years and trust Donovan to do our A/C work and do it well. Professional from start to finish!"
	100% rating 100 by J.T. from St Augustine, FL on 05/13/25 Verified Purchase "Our salesman, Parker, was very informative and patiently answered all our questions. The service installation team was very efficient and courteous."
	100% rating 100 by J.S. from Jacksonville, FL on 05/13/25 Verified Purchase "Jimmy is knowledgeable and does excellent work!"
	100% rating 100 by T.P. from Ponte Vedra, FL on 05/12/25 Verified Purchase "The team was great, and the overall experience! "
	100% rating 100 by E.M. from Ponte Vedra, FL on 05/09/25 Verified Purchase "As always, a great experience! "
	100% rating 100 by R.S. from Jax Bch, FL on 05/09/25 Verified Purchase "Another plumbing company did incompetent work on my house. Your plumbing guys came and fixed the issue, essentially having to redo the work they did + more. Robert was courteous and on time, and seemed focused on fixing the issue. He is definitely knowledgeable and, in general, a nice human who gives an impression of dedication to the job. Funny you ask about recommending, I already have recommended your company to friends, and spoken on how different you are from the other company. Thanks for the gift, love the coffee cup, but it wasn't necessary; your guys' work was enough to gain my respect."
	100% rating 100 by M.M. from Jacksonville, FL on 05/09/25 Verified Purchase "Everyone was very professional, and the quality of the work was exceptional. Very reasonable prices too. Excellent customer service! Thank you!!"

(1,852 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS