5
4,674 reviews since October, 2020
Consumer Review Summary
4,674 reviews since October, 2020
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Donovan Heat, Air, Electric, & Plumbing. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
2 out of 2 gave 5 stars
Q: Timeliness in responding to your needs:
8 out of 8 gave 5 stars
Q: Courtesy and professionalism of the Maintenance Technician:
2 out of 2 gave 5 stars
Q: Quality of the Workmanship/Craftmanship of the Technician:
2 out of 2 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
4,440 out of 4,516 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
4,344 out of 4,510 gave 5 stars
Q: Condition of the work area after job completion:
4,336 out of 4,649 gave 5 stars
Q: Knowledge and expertise of the Comfort Consultant:
8 out of 8 gave 5 stars
Q: Overall experience with the Maintenance Technician:
2 out of 2 gave 5 stars
Q: Overall experience with the Installation Team:
4,394 out of 4,522 gave 5 stars
Q: How likely would you be to use our company again?
4,538 out of 4,645 gave 5 stars
Q: Communication and follow-up from the Comfort Consultant:
7 out of 8 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
115 out of 116 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
111 out of 117 gave 5 stars
Q: Overall experience with the Service Technician:
112 out of 116 gave 5 stars
Q: Please rate your overall experience with our company:
4,471 out of 4,614 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS