Customer Reviews for Donovan Heat, Air, Electric, & Plumbing

4,682 reviews since October, 2020

(904) 241-3785 · donovanac.com/
Jacksonville Beach, FL 32250

Consumer Review Summary

4,682 reviews since October, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Donovan Heat, Air, Electric, & Plumbing. Here are the results to date:

5 Star

97%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

2 out of 2 gave 5 stars

Q: Timeliness in responding to your needs:

8 out of 8 gave 5 stars

Q: Courtesy and professionalism of the Maintenance Technician:

2 out of 2 gave 5 stars

Q: Quality of the Workmanship/Craftmanship of the Technician:

2 out of 2 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

4,447 out of 4,523 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

4,351 out of 4,517 gave 5 stars

Q: Condition of the work area after job completion:

4,343 out of 4,657 gave 5 stars

Q: Knowledge and expertise of the Comfort Consultant:

8 out of 8 gave 5 stars

Q: Overall experience with the Maintenance Technician:

2 out of 2 gave 5 stars

Q: Overall experience with the Installation Team:

4,401 out of 4,529 gave 5 stars

Q: How likely would you be to use our company again?

4,546 out of 4,653 gave 5 stars

Q: Communication and follow-up from the Comfort Consultant:

7 out of 8 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

116 out of 117 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

112 out of 118 gave 5 stars

Q: Overall experience with the Service Technician:

113 out of 117 gave 5 stars

Q: Please rate your overall experience with our company:

4,479 out of 4,622 gave 5 stars

	100% rating 100 by S.D. from Jax Bch, FL on 08/22/25 Verified Purchase "The staff is always pleasant and so helpful,l educating and answering questions. So appreciative!"
	100% rating 100 by J.R. from Jax Bch, FL on 08/08/25 Verified Purchase "My technicians, Jake, Luke, David, and Dillon arrived on time and did an Outstanding job installing a new AC unit in a condo complex. They spoke to the on-site maintenance person. Parts of the installation took a little more time and expertise. Jake, Luke, David, and Dillon handled it with experience. Thank you, gentlemen!"
	100% rating 100 by E.R. from Jax Bch, FL on 08/08/25 Verified Purchase "Devon quoted a great price for a new unit. My unit wasn’t defective just after 15 years. Better safe than sorry. Donovan Heating and Air did an Outstanding job installing a new AC unit in a condo. Donovan consulted with our on-site maintenance person and installed the unit in four hours. Parts of the install required a little more time and expertise. The crew handled it like the experts that they are. Great job, Donovan Heating and Air!!!"
	100% rating 100 by S.M. from Jacksonville, FL on 07/17/25 Verified Purchase "Donovan's provided excellent service, and the entire process was quick."
	100% rating 100 by B.B. from Atlantic Bch, FL on 07/16/25 Verified Purchase "They were very efficient and worked quickly."
	100% rating 100 by I.M. from Jacksonville, FL on 07/13/25 Verified Purchase "Damon and Noah were exceptional. They were knowledgeable about the AC unit. They explained what they were going to do in a manner that I could understand. I use Donovan for ALL of my needs. When I call Donovan, I trust that I will not only get a fair price for my jobs but exceptional work. The team is always courteous and quick to help me. Ryan is incredible, and he is my Number One person to take care of my AC units. I will certainly work around his schedule when it is time for maintenance."
	100% rating 100 by D.A. from Jacksonville, FL on 07/13/25 Verified Purchase "A job well done!"
	100% rating 100 by D.F. from Jacksonville, FL on 07/12/25 Verified Purchase "Hello: Donovan and Jameel did our installation, and James (supervisor)came by to check on things. Everything went as planned. Donovan offered to show me the air handler he built that was located in the attic above the garage. Honestly, it looked like a work of art. He definitely went above and beyond. I am so impressed with his craftsmanship. Jameel worked on the outside unit, and it was installed perfectly. I would call these 2 young men your A-team. Very professional, which I appreciate, and knowledgeable regarding my questions. Thank you!"
	100% rating 100 by D.H. from Ponte Vedra, FL on 07/11/25 Verified Purchase "I appreciate Donovan because they have done several jobs for me over the years, and I know their work to be top notch!"
	100% rating 100 by P.M. from Ponte Vedra, FL on 07/11/25 Verified Purchase "I am a 20 year customer. You have great people working for you."

(1,912 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS