Customer Reviews for Donovan Heat, Air, Electric, & Plumbing

4,486 reviews since October, 2020

(904) 241-3785 · donovanac.com/
Jacksonville Beach, FL 32250

Consumer Review Summary

4,486 reviews since October, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Donovan Heat, Air, Electric, & Plumbing. Here are the results to date:

5 Star

97%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

2 out of 2 gave 5 stars

Q: Timeliness in responding to your needs:

8 out of 8 gave 5 stars

Q: Courtesy and professionalism of the Maintenance Technician:

2 out of 2 gave 5 stars

Q: Quality of the Workmanship/Craftmanship of the Technician:

2 out of 2 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

4,267 out of 4,343 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

4,177 out of 4,337 gave 5 stars

Q: Condition of the work area after job completion:

4,161 out of 4,462 gave 5 stars

Q: Knowledge and expertise of the Comfort Consultant:

8 out of 8 gave 5 stars

Q: Overall experience with the Maintenance Technician:

2 out of 2 gave 5 stars

Q: Overall experience with the Installation Team:

4,227 out of 4,350 gave 5 stars

Q: Communication and follow-up from the Comfort Consultant:

7 out of 8 gave 5 stars

Q: How likely would you be to use our company again?

4,357 out of 4,460 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

100 out of 101 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

97 out of 102 gave 5 stars

Q: Overall experience with the Service Technician:

99 out of 102 gave 5 stars

Q: Please rate your overall experience with our company:

4,292 out of 4,430 gave 5 stars

	100% rating 100 by W.C. from Ponte Vedra, FL on 04/26/25 Verified Purchase "The team was courteous, experienced, and complete."
	100% rating 100 by J.C. from Jacksonville, FL on 04/18/25 Verified Purchase "Sales and installtion team were excellent throughout."
	100% rating 100 by J.E. from Jax Bch, FL on 04/18/25 Verified Purchase "Great company and employees."
	100% rating 100 by M.S. from Atlantic Bch, FL on 04/18/25 Verified Purchase "The techs were super great! "
	100% rating 100 by M.T. from Jacksonville, FL on 04/18/25 Verified Purchase "There is one exceptional thing I really liked about Dillion and his team: they were genuinely friendly. Oh, and they worked very hard! They were very excellent, and that’s why I’m loving my new HVAC system. Nykolas was the key to identifying the A/C issue, and I was elated to learn that he knew sign language. Carter helped me learn a lot about the tankless water heater. The customer service is excellent; they do respond via text. "
	100% rating 100 by M.F. from Ponte Vedra, FL on 04/17/25 Verified Purchase "Completely satisfied with all your services!! Well done!!"
	100% rating 100 by T.D. from Jacksonville, FL on 04/17/25 Verified Purchase "The installation team did a super job. All members were excellent and professional. I really can’t say much more - 5-star rating. Thank you for building such a strong team!"
	100% rating 100 by D.H. from Ponte Vedra, FL on 04/16/25 Verified Purchase "Thanks for providing such wonderful service for the last 12 years! "
	96% rating 100 by E.C. from Neptune Beach, FL on 04/15/25 Verified Purchase "Satisfied with the results of work and the service provided!"
	100% rating 100 by G.G. from Ponte Vedra, FL on 04/15/25 Verified Purchase "Mallory and Heather were exceptional! Thank you!"

(1,824 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS