Customer Reviews for Donovan Heat, Air, Electric, & Plumbing

4,648 reviews since October, 2020

(904) 241-3785 · donovanac.com/
Jacksonville Beach, FL 32250

Consumer Review Summary

4,648 reviews since October, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Donovan Heat, Air, Electric, & Plumbing. Here are the results to date:

5 Star

97%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

2 out of 2 gave 5 stars

Q: Timeliness in responding to your needs:

8 out of 8 gave 5 stars

Q: Courtesy and professionalism of the Maintenance Technician:

2 out of 2 gave 5 stars

Q: Quality of the Workmanship/Craftmanship of the Technician:

2 out of 2 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

4,416 out of 4,492 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

4,320 out of 4,486 gave 5 stars

Q: Condition of the work area after job completion:

4,311 out of 4,623 gave 5 stars

Q: Knowledge and expertise of the Comfort Consultant:

8 out of 8 gave 5 stars

Q: Overall experience with the Maintenance Technician:

2 out of 2 gave 5 stars

Q: Overall experience with the Installation Team:

4,370 out of 4,498 gave 5 stars

Q: Communication and follow-up from the Comfort Consultant:

7 out of 8 gave 5 stars

Q: How likely would you be to use our company again?

4,512 out of 4,619 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

113 out of 114 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

109 out of 115 gave 5 stars

Q: Overall experience with the Service Technician:

110 out of 114 gave 5 stars

Q: Please rate your overall experience with our company:

4,446 out of 4,588 gave 5 stars

	100% rating 100 by S.S. from Jacksonville, FL on 06/23/25 Verified Purchase "Outstanding customer service, for the whole team. Excellent sales and installation personnel!!!"
	100% rating 100 by K.S. from Jacksonville, FL on 06/18/25 Verified Purchase "Overall, a good experience from start to finish. Skyler was great upon the initial visit and provided a fair quote in a very timely manner. Work was performed as scheduled and as described. Overall, a very great experience from start to finish!"
	100% rating 100 by B.C. from Jacksonville, FL on 06/17/25 Verified Purchase "The team was awesome. They were very professional and left the area cleaner than it was when they got here. Every time I have used your company, I have always had an awesome experience. This one was no different. I already referred you to a friend! "
	100% rating 100 by T.C. from Jacksonville, FL on 06/14/25 Verified Purchase "I’m thrilled we went with your company. Each person we met was professional, kind, knowledgeable, and great to work with. "
	100% rating 100 by K.R. from Neptune Beach, FL on 06/14/25 Verified Purchase "Have been a customer for at least 20 years. Great reputation!"
	100% rating 100 by M.B. from Jacksonville, FL on 06/14/25 Verified Purchase "Very professional from diagnosis to installation. Used many companies through work and wish I had run across them where I worked, but super satisfied I found them for my home!"
	100% rating 100 by D.S. from Atlantic Bch, FL on 06/13/25 Verified Purchase "Your team was very professional and respectful."
	100% rating 100 by M.B. from Neptune Beach, FL on 06/11/25 Verified Purchase "Great experience."
	100% rating 100 by S.F. from Ponte Vedra, FL on 06/11/25 Verified Purchase "Donovan's team was efficient, informative, and worked on the new A/C unit in a timely manner. "
	100% rating 100 by W.H. from Jacksonville, FL on 06/10/25 Verified Purchase "The team was great!"

(1,886 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS