5
4,600 reviews since October, 2020
Consumer Review Summary
4,600 reviews since October, 2020
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Donovan Heat, Air, Electric, & Plumbing. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
2 out of 2 gave 5 stars
Q: Timeliness in responding to your needs:
8 out of 8 gave 5 stars
Q: Courtesy and professionalism of the Maintenance Technician:
2 out of 2 gave 5 stars
Q: Quality of the Workmanship/Craftmanship of the Technician:
2 out of 2 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
4,370 out of 4,446 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
4,278 out of 4,440 gave 5 stars
Q: Condition of the work area after job completion:
4,264 out of 4,576 gave 5 stars
Q: Knowledge and expertise of the Comfort Consultant:
8 out of 8 gave 5 stars
Q: Overall experience with the Maintenance Technician:
2 out of 2 gave 5 stars
Q: Overall experience with the Installation Team:
4,328 out of 4,453 gave 5 stars
Q: Communication and follow-up from the Comfort Consultant:
7 out of 8 gave 5 stars
Q: How likely would you be to use our company again?
4,467 out of 4,573 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
111 out of 112 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
108 out of 113 gave 5 stars
Q: Overall experience with the Service Technician:
108 out of 112 gave 5 stars
Q: Please rate your overall experience with our company:
4,399 out of 4,540 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS