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Pioneer Comfort Systems
97.434838472834 100
4.9

556 reviews since June, 2023

Pioneer Comfort Systems
(318) 795-8000 ยท
Shreveport, LA 71105

Consumer Review Summary

556 reviews since June, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Pioneer Comfort Systems. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

524 out of 547 gave 5 stars

Q: Timeliness in responding to your needs:

525 out of 546 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

505 out of 539 gave 5 stars

Q: Communication and follow-up from the Salesperson:

456 out of 531 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

520 out of 544 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

507 out of 544 gave 5 stars

Q: Condition of the work area after job completion:

477 out of 541 gave 5 stars

Q: How likely would you be to use our company again?

511 out of 555 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

498 out of 547 gave 5 stars

Q: Please rate your overall experience with our company:

509 out of 554 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Shreveport, LA on Verified Purchase
"Great communication with sales and installers. They treated our home and us with respect. They kept us abreast of what was happening. They did a great job!"
100% rating 100 from Shreveport, LA on Verified Purchase
"The purchase and installation of our HVAC system was seamless. Our salesman was very knowledgeable and friendly. He explained the pros and cons of different options and was very patient as we made our decision. The installation team was great. They were very efficient and gave us progress updates throughout the day. They cleaned up completely after they were done. We also appreciated the follow-up visit by our salesman to ensure we were completely satisfied. We will recommend Pioneer to friends and family. "
100% rating 100 from Haughton, LA on Verified Purchase
"We have been customers for about 25-30 years. We have always used the Heating and Cooling Division, and now use the Plumbing Division again...Have always been satisfied with the products and the work that is done. The company stands behind its work, the Personnel have been more than satisfactory, and there are no regrets on our part for doing business with Pioneer!"
100% rating 100 from Bossier City, LA on Verified Purchase
"Everyone from Pioneer involved in the process was very helpful!"
100% rating 100 from Shreveport, LA on Verified Purchase
" Very good!!"
100% rating 100 from Coushatta, LA on Verified Purchase
"Our experience was the best; we were completely satisfied from start to finish. You guys do it right. Very happy to do business with all of you! "
100% rating 100 from Shreveport, LA on Verified Purchase
"Eric was very understanding of the historic aspect of my project and was able to integrate the system into the renovation with ease. "
100% rating 100 from Bossier City, LA on Verified Purchase
"I have been pleased with Pioneer Comfort Systems' products and services, but the reason I am sold on Pioneer is their employees. They are professional, knowledgeable, and very friendly people. I think the Pioneer staff - from the person answering the phone, to the service people completing the job, and all in between are Class Act people. They are an excellent TEAM!!"
100% rating 100 from Bossier City, LA on Verified Purchase
"Professional yet friendly sales and installation people. Happy with products and services."
98% rating 100 from Benton, LA on Verified Purchase
"Such a well-run business!!"
(227 Remaining)