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Pioneer Comfort Systems
97.349514563107 100
4.9

526 reviews since June, 2023

Pioneer Comfort Systems
(318) 795-8000 ยท
Shreveport, LA 71105

Consumer Review Summary

526 reviews since June, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Pioneer Comfort Systems. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

494 out of 517 gave 5 stars

Q: Timeliness in responding to your needs:

496 out of 516 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

476 out of 509 gave 5 stars

Q: Communication and follow-up from the Salesperson:

432 out of 502 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

490 out of 514 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

478 out of 514 gave 5 stars

Q: Condition of the work area after job completion:

449 out of 511 gave 5 stars

Q: How likely would you be to use our company again?

482 out of 525 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

470 out of 518 gave 5 stars

Q: Please rate your overall experience with our company:

480 out of 524 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Marshall, TX on Verified Purchase
"Everyone I spoke with at Pioneer was so professional and nice. Eric, the salesperson, had a wealth of knowledge and listened to my concerns. The install team was very punctual and had my new unit installed in no time. They were very professional and paid attention to detail when performing the installation. More importantly, they left their work area clean. I would highly recommend Pioneer for any of your service needs."
100% rating 100 from Bossier City, LA on Verified Purchase
"We have been using your service for nearly 25 years and have never been disappointed."
100% rating 100 from Bossier City, LA on Verified Purchase
"Professional and quick."
100% rating 100 from Bossier City, LA on Verified Purchase
"Your service was rated a ten, plus the tech was outstanding in their work and answering all questions, covering up furniture, cleaning up after work was done, overall top service! 10 stars! Keep doing what you do, never change, you got this. I like seeing you men working ********"
100% rating 100 from Shreveport, LA on Verified Purchase
"We are always happy with the work done by Pioneer. Their techs are knowledgeable and always explain the issue and the repair. Very prompt following our call. Ethan is outstanding as well. We have dealt with him several times, always personable and professional. "
100% rating 100 from Shreveport, LA on Verified Purchase
"Very good service and manager. Did a great job. "
100% rating 100 from Bossier City, LA on Verified Purchase
"Every project/repair/replacement has been handled in a professional manner. They are always prompt. I am very pleased with the service from Pioneer. "
100% rating 100 from Shreveport, LA on Verified Purchase
"Everyone we came in contact with was professional and courteous!"
100% rating 100 from Bossier City, LA on Verified Purchase
"Everyone involved was extremely courteous, helpful, and professional. And your quick response (since I had house guests!) was greatly appreciated."
100% rating 100 from Shreveport, LA on Verified Purchase
"As usual, my experience with Pioneer has been excellent. I have used your services since at least the 1990s. That includes your plumbing services. Thanks for another job well done!"
(214 Remaining)