VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Pioneer Comfort Systems
97.469862629661 100
4.9

727 reviews since June, 2023

Pioneer Comfort Systems
(318) 795-8000 ·
Shreveport, LA 71105

Consumer Review Summary

727 reviews since June, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Pioneer Comfort Systems. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

685 out of 715 gave 5 stars

Q: Timeliness in responding to your needs:

686 out of 715 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

662 out of 709 gave 5 stars

Q: Communication and follow-up from the Salesperson:

606 out of 698 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

683 out of 714 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

660 out of 713 gave 5 stars

Q: Condition of the work area after job completion:

626 out of 708 gave 5 stars

Q: How likely would you be to use our company again?

673 out of 725 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

653 out of 715 gave 5 stars

Q: Please rate your overall experience with our company:

668 out of 722 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Shreveport, LA on Verified Purchase
"I chose Pioneer based on the information the salesperson gave me. He explained that Pioneer is a local company and that your crew is trained and certified by American Standard. He also explained that all three of my air conditioners would be service-free for one year. Although I paid more for my system than the two other quotes I received, I found value in the extra costs. I also liked that I could finance at 0% interest for five years."
100% rating 100 from Shreveport, LA on Verified Purchase
"Thanks!"
100% rating 100 from Shreveport, LA on Verified Purchase
"Thank you!"
100% rating 100 from Minden, LA on Verified Purchase
"Workers were polite and neat. They were quiet and cleaned up after themselves. "
100% rating 100 from Shreveport, LA on Verified Purchase
"I have been a customer of Pioneer Comfort Systems for about eight, maybe nine years all the people who have ever come to my house to service. My systems have been wonderful, professional, respectful, always friendly with me, and giving me good information, so every time I need this kind of service. Pioneer is the only one I’d even call, and this time, with this service, you proved you are wonderful. Your people are so well trained, and they respect and take care of the customer. Thank you very much!"
100% rating 100 from Shreveport, LA on Verified Purchase
"What an amazing company to work with. Every employee I’ve met or talked to is above the bar in every metric you can have. Appreciative of the improvements to my family’s quality of life. Highly recommend! Awesome job!"
98% rating 100 from Bossier City, LA on Verified Purchase
"It was good from sales, installers, to the final follow-up. Had a concern about the height of the unit. But it was explained that Pioneer builds them this way."
100% rating 100 from Shreveport, LA on Verified Purchase
"There are not many companies that are as professional and seem to care about customer service as your company. Keep up the good work!"
100% rating 100 from Shreveport, LA on Verified Purchase
"Top-notch plumbers. "
100% rating 100 from Shreveport, LA on Verified Purchase
"Very pleased with the professional service and speed with which the job was handled. Still waiting on one last portion of the job to be completed, but so far, everything is as expected."
(275 Remaining)