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Lawson Air Conditioning & Plumbing, Inc.
98.253968253968 100
4.9

252 reviews since December, 2020

Lawson Air Conditioning & Plumbing, Inc.
(770) 536-2301 ยท
Gainesville, GA 30501

Consumer Review Summary

252 reviews since December, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lawson Air Conditioning & Plumbing, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

238 out of 251 gave 5 stars

Q: Timeliness in responding to your needs:

237 out of 253 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

235 out of 244 gave 5 stars

Q: Communication and follow-up from the Salesperson:

223 out of 245 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

230 out of 243 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

220 out of 244 gave 5 stars

Q: Condition of the work area after job completion:

228 out of 252 gave 5 stars

Q: How likely would you be to use our company again?

245 out of 254 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

243 out of 254 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

9 out of 9 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

9 out of 9 gave 5 stars

Q: Overall experience with the Service Technician:

8 out of 8 gave 5 stars

Q: Please rate your overall experience with our company:

244 out of 254 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Statham, GA on Verified Purchase
"Chris was wonderful to work with and communicated great."
100% rating 100 from Braselton, GA on Verified Purchase
"Always nice and polite....while getting the 'job done'! "
100% rating 100 from Gainesville, GA on Verified Purchase
"Excellent job!"
100% rating 100 from Gainesville, GA on Verified Purchase
"It was a big purchase, so I wanted to make sure I used the best company. They did not disappoint me in any way. I have confidence in their work, and I know I will get good service in the future. That gives me a tremendous peace of mind."
100% rating 100 from Gainesville, GA on Verified Purchase
"I have always had a good experience with Lawson, and this was no exception. Scott made an additional visit when I was skeptical about the need for a new system, and he explained the difference in cost and value of the systems before my selection. The installation team was great. They were prompt, courteous, clean, and did a fantastic job both outside and inside the house. I have no complaints and will also recommend Lawson."
100% rating 100 from Flowery Br, GA on Verified Purchase
"The employees were very professional and knowledgeable. "
100% rating 100 from Gainesville, GA on Verified Purchase
"Cooper was the lead man during the installation. He was very helpful with giving us information during the install. He went above duty by painting the furnace exhaust. Scott was our salesman who came to our house and discussed with us about the different options we had when selecting the Gas Furnace systems we could purchase. He suggested we should go with the Best system, which we did. We are extremely pleased with the installed system, and our house is now able to get the set temperature quickly. Scott kept us informed during the process. He was very nice and professional and came out to inspect the installed system."
100% rating 100 from Gainesville, GA on Verified Purchase
"Excellent experience with the installation of our high-end Carrier HVAC, which also included duct cleaning!!"
100% rating 100 from Demorest, GA on Verified Purchase
"Could not have asked for a better experience through this whole process! Very satisfied!!!!!"
100% rating 100 from Gainesville, GA on Verified Purchase
"The team that installed my unit were professional, courteous and very informative. After install they walked me through the unit and how to work my new digital thermostat. "
(111 Remaining)