Customer Reviews for Lawson Air Conditioning & Plumbing, Inc.

Lawson Air Conditioning & Plumbing, Inc.

4.9

321 reviews since December, 2020

(770) 536-2301 · lawsonac.com
Gainesville, GA 30501

Consumer Review Summary

321 reviews since December, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lawson Air Conditioning & Plumbing, Inc.. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

306 out of 319 gave 5 stars

Q: Timeliness in responding to your needs:

303 out of 322 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

303 out of 313 gave 5 stars

Q: Communication and follow-up from the Salesperson:

290 out of 313 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

296 out of 311 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

285 out of 312 gave 5 stars

Q: Condition of the work area after job completion:

289 out of 318 gave 5 stars

Q: How likely would you be to use our company again?

312 out of 322 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

312 out of 323 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

9 out of 9 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

9 out of 9 gave 5 stars

Q: Overall experience with the Service Technician:

8 out of 8 gave 5 stars

Q: Please rate your overall experience with our company:

312 out of 322 gave 5 stars

	100% rating 100 by K.K. from Oakwood, GA on 03/03/26 Verified Purchase "I recently had Lawson Heating and Air handle an installation at my home, and the entire experience was absolutely perfect from start to finish. Their team arrived on time, worked efficiently, and showed great attention to detail throughout the job. They were professional, knowledgeable, and took the time to explain everything in a clear and friendly way. The quality of the installation truly shows—they made sure everything was done right, and the system has been running flawlessly ever since. It’s hard to find a company this reliable, but Lawson Heating and Air exceeded every expectation. I highly recommend them to anyone needing HVAC service or installation. Outstanding work and exceptional customer service!"
	100% rating 100 by R.C. from Gainesville, GA on 02/19/26 Verified Purchase "Excellent customer service!"
	100% rating 100 by A.W. from Cleveland, GA on 01/23/26 Verified Purchase "Great job!"
	100% rating 100 by M.N. from Gainesville, GA on 01/16/26 Verified Purchase "Great job by Craig, my salesperson, explaining all the options and working with me to find the best solution for both the equipment and payment plan. The installation team was wonderful. They were on time, worked diligently, kept me informed along the way, trained me on the new system, and cleaned up nicely when the work was done."
	100% rating 100 by K.W. from Gainesville, GA on 01/15/26 Verified Purchase "Thank you for the gift. Everyone on your team is awesome to work with. I have high expectations, and Lawson meets or exceeds them every time. Scott, Ethan, and Norman are great at customer service and great people. I will definitely use Lawson in the future. "
	100% rating 100 by C.S. from Gainesville, GA on 01/12/26 Verified Purchase "We have already recommended you! We have been thrilled with the heating and air work you all do… so thrilled that when we had a plumbing issue around Christmas, we called you for that too!!"
	100% rating 100 by S.A. from Gainesville, GA on 12/05/25 Verified Purchase "I have been a customer of Lawson AC/Plumbing for decades. Chris is a great resource and is always VERY helpful. When we had to replace an HVAC unit recently after it was damaged when a tree fell on our house, the installation team arrived at 8:30 am and worked tirelessly until 6:30 pm to complete the work."
	98% rating 100 by H.T. from Gainesville, GA on 11/12/25 Verified Purchase "We enjoyed an excellent experience and would highly recommend Lawson HVAC!"
	100% rating 100 by R.M. from Flowery Br, GA on 10/10/25 Verified Purchase "I appreciated the time Craig sat down and discussed with me his expertise on the entire process of the HVAC installation, from the type of units offered and the features of each level of unit offered, pricing, and the timing of the installation process. I felt very much that he cared that I had the best installation process available. I couldn't be more pleased!"
	100% rating 100 by R.S. from Gainesville, GA on 09/22/25 Verified Purchase "Good, friendly, and knowledgeable salesman. Great installation team! "

(132 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS