VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Lawson Air Conditioning & Plumbing, Inc.
98.326210826211 100
4.9

281 reviews since December, 2020

Lawson Air Conditioning & Plumbing, Inc.
(770) 536-2301 ·
Gainesville, GA 30501

Consumer Review Summary

281 reviews since December, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lawson Air Conditioning & Plumbing, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

266 out of 279 gave 5 stars

Q: Timeliness in responding to your needs:

264 out of 282 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

264 out of 273 gave 5 stars

Q: Communication and follow-up from the Salesperson:

252 out of 274 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

258 out of 272 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

246 out of 273 gave 5 stars

Q: Condition of the work area after job completion:

253 out of 280 gave 5 stars

Q: How likely would you be to use our company again?

274 out of 283 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

272 out of 283 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

9 out of 9 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

9 out of 9 gave 5 stars

Q: Overall experience with the Service Technician:

8 out of 8 gave 5 stars

Q: Please rate your overall experience with our company:

273 out of 283 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Gainesville, GA on Verified Purchase
"The whole process was quick, professional, and seamless. Thank you so much to the team!"
100% rating 100 from Gainesville, GA on Verified Purchase
"I was so impressed by the technicians and attention to detail. Your salesperson addressed all concerns, and everyone has gone above and beyond. Thank you all so much. We are so impressed with Lawson! Best decision ever!"
100% rating 100 from Hoschton, GA on Verified Purchase
"Quality of installation and a large crew to install in one day. They are so clean, you would not know anyone was ever here."
100% rating 100 from Gainesville, GA on Verified Purchase
"All technicians were knowledgeable, polite, respectful, and professional, explained the system, answered all questions, and good job cleaning up after work was done."
100% rating 100 from Gainesville, GA on Verified Purchase
"Always feel adequately taken care of."
100% rating 100 from Gainesville, GA on Verified Purchase
"Lawson is the best company I have used."
100% rating 100 from Gainesville, GA on Verified Purchase
"I was very impressed with the overall experience. All the technicians were very knowledgeable and explained everything to me. Brad, my salesperson, was extremely kind and went over everything with me and made sure I understood what was happening. He called me afterwards to follow up. Also, when they say they are going to be there at 8:30, they are there. They show up! Highly recommend this company."
100% rating 100 from Gainesville, GA on Verified Purchase
"Scott is awesome; he worked with me all weekend to get everything lined up and ordered. This will be the fourth system he has gotten installed for me, and every time, he is on the spot! Eric is also awesome; he got Scott all of the technical information needed for all three of us to come up with a battle plan. Scott and Eric are the best!"
100% rating 100 from Gainesville, GA on Verified Purchase
"I’m a new customer. I wanted a company that is dependable and communicates all aspects of the product and services. Honesty and integrity are extremely important. I am satisfied so far!"
100% rating 100 from Statham, GA on Verified Purchase
"Chris was wonderful to work with and communicated great."
(120 Remaining)