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Lawson Air Conditioning & Plumbing, Inc.
98.240316534777 100
4.9

240 reviews since December, 2020

Lawson Air Conditioning & Plumbing, Inc.
(770) 536-2301 ·
Gainesville, GA 30501

Consumer Review Summary

240 reviews since December, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lawson Air Conditioning & Plumbing, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

227 out of 240 gave 5 stars

Q: Timeliness in responding to your needs:

226 out of 241 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

223 out of 232 gave 5 stars

Q: Communication and follow-up from the Salesperson:

211 out of 233 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

220 out of 231 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

210 out of 232 gave 5 stars

Q: Condition of the work area after job completion:

217 out of 240 gave 5 stars

Q: How likely would you be to use our company again?

233 out of 242 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

231 out of 242 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

9 out of 9 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

9 out of 9 gave 5 stars

Q: Overall experience with the Service Technician:

8 out of 8 gave 5 stars

Q: Please rate your overall experience with our company:

232 out of 242 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Gainesville, GA on Verified Purchase
"Cooper was the lead man during the installation. He was very helpful with giving us information during the install. He went above duty by painting the furnace exhaust. Scott was our salesman who came to our house and discussed with us about the different options we had when selecting the Gas Furnace systems we could purchase. He suggested we should go with the Best system, which we did. We are extremely pleased with the installed system, and our house is now able to get the set temperature quickly. Scott kept us informed during the process. He was very nice and professional and came out to inspect the installed system."
100% rating 100 from Gainesville, GA on Verified Purchase
"Excellent experience with the installation of our high-end Carrier HVAC, which also included duct cleaning!!"
100% rating 100 from Demorest, GA on Verified Purchase
"Could not have asked for a better experience through this whole process! Very satisfied!!!!!"
100% rating 100 from Gainesville, GA on Verified Purchase
"The team that installed my unit were professional, courteous and very informative. After install they walked me through the unit and how to work my new digital thermostat. "
100% rating 100 from Gainesville, GA on Verified Purchase
"It was a very cold Tuesday morning. The Lawson crew showed up right at nine am. Began immediately. The attitude was friendly..didn’t mind the cold. Job finished on time and very pleased with results!"
100% rating 100 from Flowery Br, GA on Verified Purchase
"Very good experience. Everyone was easy to work with."
100% rating 100 from St Simons Is, GA on Verified Purchase
"Top-notch company and people. So nice to know they still exist."
100% rating 100 from Dacula, GA on Verified Purchase
"Great company and team!"
100% rating 100 from Gillsville, GA on Verified Purchase
"Chris, our salesperson was Johnny on the spot getting us set up to have our new unit installed. He kept in touch with us through the entire process! The entire team from the first technician coming out to the team that installed the unit was so professional and did an amazing job! They were very responsive to my questions and just did a wonderful job of installing our new Bryant carrier system! Thank you!"
100% rating 100 from Gainesville, GA on Verified Purchase
"We had an excellent experience with the purchase and installation of our new heating and cooling systems. From our first interaction with Chris and all of the installation team, we encountered courteous professionals who worked diligently to provide outstanding service. "
(105 Remaining)