Customer Reviews for Lawson Air Conditioning & Plumbing, Inc.

Lawson Air Conditioning & Plumbing, Inc.

4.9

294 reviews since December, 2020

(770) 536-2301 · lawsonac.com
Gainesville, GA 30501

Consumer Review Summary

294 reviews since December, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lawson Air Conditioning & Plumbing, Inc.. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

279 out of 292 gave 5 stars

Q: Timeliness in responding to your needs:

277 out of 295 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

276 out of 286 gave 5 stars

Q: Communication and follow-up from the Salesperson:

264 out of 286 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

270 out of 285 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

259 out of 286 gave 5 stars

Q: Condition of the work area after job completion:

265 out of 292 gave 5 stars

Q: How likely would you be to use our company again?

287 out of 296 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

285 out of 296 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

9 out of 9 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

9 out of 9 gave 5 stars

Q: Overall experience with the Service Technician:

8 out of 8 gave 5 stars

Q: Please rate your overall experience with our company:

285 out of 295 gave 5 stars

	100% rating 100 by R.M. from Flowery Br, GA on 10/10/25 Verified Purchase "I appreciated the time Craig sat down and discussed with me his expertise on the entire process of the HVAC installation, from the type of units offered and the features of each level of unit offered, pricing, and the timing of the installation process. I felt very much that he cared that I had the best installation process available. I couldn't be more pleased!"
	100% rating 100 by R.S. from Gainesville, GA on 09/22/25 Verified Purchase "Good, friendly, and knowledgeable salesman. Great installation team! "
	100% rating 100 by J.H. from Flowery Br, GA on 09/12/25 Verified Purchase "The product was installed without problems and has been functioning well. The crew was polite and informative. I am a long-time customer of Lawson."
	100% rating 100 by G.S. from Gainesville, GA on 08/27/25 Verified Purchase "The salesman, Craig, was great to work with, and the installation team was quick and very easy to work with."
	100% rating 100 by C.C. from Gainesville, GA on 08/17/25 Verified Purchase "The whole process was quick, professional, and seamless. Thank you so much to the team!"
	100% rating 100 by B.C. from Gainesville, GA on 08/16/25 Verified Purchase "I was so impressed by the technicians and attention to detail. Your salesperson addressed all concerns, and everyone has gone above and beyond. Thank you all so much. We are so impressed with Lawson! Best decision ever!"
	100% rating 100 by T.C. from Hoschton, GA on 08/06/25 Verified Purchase "Quality of installation and a large crew to install in one day. They are so clean, you would not know anyone was ever here."
	100% rating 100 by J.C. from Gainesville, GA on 08/02/25 Verified Purchase "All technicians were knowledgeable, polite, respectful, and professional, explained the system, answered all questions, and good job cleaning up after work was done."
	100% rating 100 by G.M. from Gainesville, GA on 07/17/25 Verified Purchase "Always feel adequately taken care of."
	100% rating 100 by S.Y. from Gainesville, GA on 07/17/25 Verified Purchase "Lawson is the best company I have used."

(124 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS