VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Lawson Air Conditioning & Plumbing, Inc.
98.349719101124 100
4.9

285 reviews since December, 2020

Lawson Air Conditioning & Plumbing, Inc.
(770) 536-2301 ยท
Gainesville, GA 30501

Consumer Review Summary

285 reviews since December, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lawson Air Conditioning & Plumbing, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

270 out of 283 gave 5 stars

Q: Timeliness in responding to your needs:

268 out of 286 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

268 out of 277 gave 5 stars

Q: Communication and follow-up from the Salesperson:

256 out of 278 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

262 out of 276 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

250 out of 277 gave 5 stars

Q: Condition of the work area after job completion:

257 out of 284 gave 5 stars

Q: How likely would you be to use our company again?

278 out of 287 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

276 out of 287 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

9 out of 9 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

9 out of 9 gave 5 stars

Q: Overall experience with the Service Technician:

8 out of 8 gave 5 stars

Q: Please rate your overall experience with our company:

277 out of 287 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Flowery Br, GA on Verified Purchase
"The product was installed without problems and has been functioning well. The crew was polite and informative. I am a long-time customer of Lawson."
100% rating 100 from Gainesville, GA on Verified Purchase
"The salesman, Craig, was great to work with, and the installation team was quick and very easy to work with."
100% rating 100 from Gainesville, GA on Verified Purchase
"The whole process was quick, professional, and seamless. Thank you so much to the team!"
100% rating 100 from Gainesville, GA on Verified Purchase
"I was so impressed by the technicians and attention to detail. Your salesperson addressed all concerns, and everyone has gone above and beyond. Thank you all so much. We are so impressed with Lawson! Best decision ever!"
100% rating 100 from Hoschton, GA on Verified Purchase
"Quality of installation and a large crew to install in one day. They are so clean, you would not know anyone was ever here."
100% rating 100 from Gainesville, GA on Verified Purchase
"All technicians were knowledgeable, polite, respectful, and professional, explained the system, answered all questions, and good job cleaning up after work was done."
100% rating 100 from Gainesville, GA on Verified Purchase
"Always feel adequately taken care of."
100% rating 100 from Gainesville, GA on Verified Purchase
"Lawson is the best company I have used."
100% rating 100 from Gainesville, GA on Verified Purchase
"I was very impressed with the overall experience. All the technicians were very knowledgeable and explained everything to me. Brad, my salesperson, was extremely kind and went over everything with me and made sure I understood what was happening. He called me afterwards to follow up. Also, when they say they are going to be there at 8:30, they are there. They show up! Highly recommend this company."
100% rating 100 from Gainesville, GA on Verified Purchase
"Scott is awesome; he worked with me all weekend to get everything lined up and ordered. This will be the fourth system he has gotten installed for me, and every time, he is on the spot! Eric is also awesome; he got Scott all of the technical information needed for all three of us to come up with a battle plan. Scott and Eric are the best!"
(122 Remaining)