VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Parks Heating Cooling Plumbing & Electrical
95.262506191184 100
4.8

1,024 reviews since November, 2020

Parks Heating Cooling Plumbing & Electrical
(704) 247-6969 ·
Indian Trail, NC 28079

Consumer Review Summary

1,024 reviews since November, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Parks Heating Cooling Plumbing & Electrical. Here are the results to date:

Satisfaction Ratings
5 Star
87%
4 Star
9%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

918 out of 1,011 gave 5 stars

Q: Timeliness in responding to your needs:

906 out of 1,015 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

904 out of 1,011 gave 5 stars

Q: Communication and follow-up from the Salesperson:

807 out of 995 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

949 out of 1,018 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

898 out of 1,005 gave 5 stars

Q: Condition of the work area after job completion:

879 out of 1,006 gave 5 stars

Q: How likely would you be to use our company again?

854 out of 1,011 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

836 out of 1,015 gave 5 stars

Q: Please rate your overall experience with our company:

846 out of 1,008 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Matthews, NC on Verified Purchase
"The install guys, Matt and Tony, were professional, courteous, and confirmed the job to be done. They had everything installed in one day, and so far, the job has been well done! Patrick was also professional and courteous. He was very thorough and did not rush our appointment. He answered all our questions and was very knowledgeable. Great team all together! Thank you. "
98% rating 100 from Waxhaw, NC on Verified Purchase
"Both Technicians who came were very courteous and were very knowledgeable. A+++"
90% rating 100 from Charlotte, NC on Verified Purchase
"I easily could have given 5 stars in more categories. I chose to really point out the areas that shone just a bit brighter, even though I am VERY happy with the entire team. One of the biggest advantages that brought me to you was the swath of services under one roof. So Thank YOU."
95% rating 100 from Waxhaw, NC on Verified Purchase
"Quick response and repair."
100% rating 100 from Tega Cay, SC on Verified Purchase
"The team, from the service advisor to the installation personnel, performed exceptionally well. Their responsiveness, courtesy, and professionalism were consistently demonstrated. They ensured my comfort and facilitated a seamless process. My sincere gratitude to the Parks team."
100% rating 100 from Charlotte, NC on Verified Purchase
"I’ve been a customer for 11 years and feel confident that service will be performed correctly and quickly when needed. "
100% rating 100 from Indian Land, SC on Verified Purchase
"Parks Heating and Cooling has always been the best service company. They are friendly and knowledgeable. I highly recommend them."
100% rating 100 from Tega Cay, SC on Verified Purchase
"We have been a customer of Parks for 20 years. If you keep up the great service, we will be customers for another 20 years! "
100% rating 100 from Charlotte, NC on Verified Purchase
"Our heat went out during the coldest days and during the weekend. My order was placed, and the next day it was installed. Great customer service. "
100% rating 100 from Fort Mill, SC on Verified Purchase
"Thank you Parks! You guys Rock! My heating system was replaced within 24 hours of going out. Service technician was there within 4 hours of initial call, full, thorough diagnostics with estimated costs. The engineering and sales team on site by the end of the workday, the crew to install the new system arrived the next morning as planned. Done by 1:00 pm, cleaned up, and left as if nothing happened. Except now we are warm and efficient with the new heat pump. Thanks again."
(369 Remaining)