VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Parks Heating Cooling Plumbing & Electrical
95.288637018538 100
4.8

1,056 reviews since November, 2020

Parks Heating Cooling Plumbing & Electrical
(704) 247-6969 ·
Indian Trail, NC 28079

Consumer Review Summary

1,056 reviews since November, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Parks Heating Cooling Plumbing & Electrical. Here are the results to date:

Satisfaction Ratings
5 Star
87%
4 Star
9%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

947 out of 1,042 gave 5 stars

Q: Timeliness in responding to your needs:

935 out of 1,047 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

933 out of 1,043 gave 5 stars

Q: Communication and follow-up from the Salesperson:

832 out of 1,025 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

980 out of 1,050 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

928 out of 1,037 gave 5 stars

Q: Condition of the work area after job completion:

907 out of 1,037 gave 5 stars

Q: How likely would you be to use our company again?

882 out of 1,043 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

863 out of 1,047 gave 5 stars

Q: Please rate your overall experience with our company:

873 out of 1,040 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Charlotte, NC on Verified Purchase
"Everyone, from Joseph, the first tech that came out, followed by our salesperson, and our install crew, was excellent to work with. Thank you for your assistance!"
52% rating 100 from Charlotte, NC on Verified Purchase
"The shining star for me was Kyle. He took a personal interest in making sure the job was completed correctly."
100% rating 100 from Waxhaw, NC on Verified Purchase
"Good experience!"
100% rating 100 from Concord, NC on Verified Purchase
"Overall experience was very good!"
100% rating 100 from Rock Hill, SC on Verified Purchase
"Parks always delivers a great customer experience. Our interactions with the entire team have been very positive, and the follow-ups are appreciated."
100% rating 100 from Rock Hill, SC on Verified Purchase
"The sales representative, Marquis, provided excellent information regarding the products and services best for my home. There were several options for financing to best meet my needs as well. The 2 installers were extremely organized and professional; they protected my floors and answered questions I had during the install. They demonstrated and explained the features of my HVAC system. Parks has provided a great product with exceptional service! "
100% rating 100 from Charlotte, NC on Verified Purchase
"Very happy working with Patrick. He made the effort to come over to our house (we didn’t have AC) and spent 3-4 hours helping us and discussing our options. Then got us set up for an install first thing the next morning. We really appreciate Patrick."
100% rating 100 from Monroe, NC on Verified Purchase
"Needed to use them twice within 3 days. First impressions were good. "
81% rating 100 from Indian Trail, NC on Verified Purchase
"All personnel were courteous, professional, and knowledgeable about what was needed to complete the job. "
100% rating 100 from Charlotte, NC on Verified Purchase
"Austin and Ezequiel were outstanding in explaining the work that was to be performed and in executing the work they described. They explained about the equipment installed, how it compares to the old equipment, and how it operates. They were very clean as they installed the new equipment and removed the old equipment."
(380 Remaining)