VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Parks Heating Cooling Plumbing & Electrical
95.338137472284 100
4.8

916 reviews since November, 2020

Parks Heating Cooling Plumbing & Electrical
(704) 247-6969 ·
Indian Trail, NC 28079

Consumer Review Summary

916 reviews since November, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Parks Heating Cooling Plumbing & Electrical. Here are the results to date:

Satisfaction Ratings
5 Star
87%
4 Star
9%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

821 out of 904 gave 5 stars

Q: Timeliness in responding to your needs:

810 out of 907 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

806 out of 904 gave 5 stars

Q: Communication and follow-up from the Salesperson:

718 out of 888 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

848 out of 910 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

803 out of 898 gave 5 stars

Q: Condition of the work area after job completion:

788 out of 898 gave 5 stars

Q: How likely would you be to use our company again?

761 out of 903 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

749 out of 907 gave 5 stars

Q: Please rate your overall experience with our company:

756 out of 901 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Charlotte, NC on Verified Purchase
"Great experience!"
100% rating 100 from Charlotte, NC on Verified Purchase
"Everyone is kind and helpful. I have been a customer for 27 years. In fact, your company put in my heating and air when my house was built. "
100% rating 100 from Huntersville, NC on Verified Purchase
"Michael was very knowledgeable and helpful in solving our issues. Kudos to him and the install team who replaced our system. "
100% rating 100 from Monroe, NC on Verified Purchase
"All associates we interacted with were very knowledgeable and professional. The whole team did a great job at helping us through the A/C replacement process and made it a very smooth experience!"
100% rating 100 from Indian Trail, NC on Verified Purchase
"Thank you for walking us through this experience. All of the technicians and staff were always helpful. "
78% rating 100 from Cornelius, NC on Verified Purchase
"Ralph communicated well what was wrong with my water heater and gave me excellent information about products and installation. He is a real asset to Parks. Tom, the electrician who replaced a GFI outlet, was informative and a true professional. "
100% rating 100 from Charlotte, NC on Verified Purchase
"Great customer service."
95% rating 100 from Charlotte, NC on Verified Purchase
"Very professional and polite."
100% rating 100 from Indian Trail, NC on Verified Purchase
"Parks went above and above in helping to make our experience as stress-free as possible."
100% rating 100 from Charlotte, NC on Verified Purchase
"I’ve had to comment twice on the wonderful workers that the manager Pete, sent us. Austin, Giovanni, Ralph. I also thank Pete, the manager, for his patience and wonderful job of sending us workers who were understanding, completed the job, cleaned up what mess they made, so polite and informative of what they were doing and why. Thank you!"
(335 Remaining)