VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Parks Heating Cooling Plumbing & Electrical
95.221066319896 100
4.8

937 reviews since November, 2020

Parks Heating Cooling Plumbing & Electrical
(704) 247-6969 ยท
Indian Trail, NC 28079

Consumer Review Summary

937 reviews since November, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Parks Heating Cooling Plumbing & Electrical. Here are the results to date:

Satisfaction Ratings
5 Star
87%
4 Star
9%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

839 out of 925 gave 5 stars

Q: Timeliness in responding to your needs:

827 out of 928 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

823 out of 924 gave 5 stars

Q: Communication and follow-up from the Salesperson:

735 out of 909 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

865 out of 931 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

818 out of 918 gave 5 stars

Q: Condition of the work area after job completion:

803 out of 919 gave 5 stars

Q: How likely would you be to use our company again?

778 out of 924 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

766 out of 928 gave 5 stars

Q: Please rate your overall experience with our company:

773 out of 922 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Charlotte, NC on Verified Purchase
"Excellence in customer service, communication, and quality of workmanship."
100% rating 100 from Indian Trail, NC on Verified Purchase
"From Larry, to Ralph, Ezekiel and Dillon all were fantastic! All were professional, highly skilled, kind and humble. Thank you!!"
100% rating 100 from York, SC on Verified Purchase
"I loved working with the salesman; he is the reason I chose Park's. Michael is very knowledgeable and explained everything very well."
100% rating 100 from Mooresville, NC on Verified Purchase
"Professional, courteous and answered my questions."
100% rating 100 from Charlotte, NC on Verified Purchase
"Great experience!"
100% rating 100 from Charlotte, NC on Verified Purchase
"Everyone is kind and helpful. I have been a customer for 27 years. In fact, your company put in my heating and air when my house was built. "
100% rating 100 from Huntersville, NC on Verified Purchase
"Michael was very knowledgeable and helpful in solving our issues. Kudos to him and the install team who replaced our system. "
100% rating 100 from Monroe, NC on Verified Purchase
"All associates we interacted with were very knowledgeable and professional. The whole team did a great job at helping us through the A/C replacement process and made it a very smooth experience!"
100% rating 100 from Indian Trail, NC on Verified Purchase
"Thank you for walking us through this experience. All of the technicians and staff were always helpful. "
78% rating 100 from Cornelius, NC on Verified Purchase
"Ralph communicated well what was wrong with my water heater and gave me excellent information about products and installation. He is a real asset to Parks. Tom, the electrician who replaced a GFI outlet, was informative and a true professional. "
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