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Southern Air Acadiana
97.841530054645 100
4.9

556 reviews since January, 2021

Southern Air Acadiana
(337) 276-4405 ยท
Pineville, LA 71360

Consumer Review Summary

556 reviews since January, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air Acadiana. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

511 out of 544 gave 5 stars

Q: Timeliness in responding to your needs:

523 out of 553 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

521 out of 552 gave 5 stars

Q: Communication and follow-up from the Salesperson:

469 out of 541 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

528 out of 550 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

517 out of 550 gave 5 stars

Q: Condition of the work area after job completion:

485 out of 547 gave 5 stars

Q: How likely would you be to use our company again?

519 out of 552 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

516 out of 551 gave 5 stars

Q: Please rate your overall experience with our company:

515 out of 550 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from New Iberia, LA on Verified Purchase
"Have used Southern Air for years and have never been disappointed."
100% rating 100 from Lafayette, LA on Verified Purchase
"Professional service throughout the experience. Everyone went above and beyond."
98% rating 100 from Franklin, LA on Verified Purchase
"Wonderful customer service over the years."
100% rating 100 from Lafayette, LA on Verified Purchase
"Excellent job!!!"
100% rating 100 from Jeanerette, LA on Verified Purchase
"Very professional team from 1st call to the final installation. "
100% rating 100 from Opelousas, LA on Verified Purchase
"The salesman and the installation technician were absolutely tops! Those two gentlemen are a great asset to your company."
100% rating 100 from Opelousas, LA on Verified Purchase
"Great ongoing maintenance support and great installation teams. "
100% rating 100 from New Iberia, LA on Verified Purchase
"Cade was a nice young man, knowledgeable and a non-pressure salesman. I trusted his judgment when he told me I needed new ductwork. Hence, I signed to have it done. Next came the two installers who were polite, diligent, and knew what they were doing and did it well and in a timely fashion. I even asked to see what was done in the attic, and Grant took pictures to show me. They cleaned up all of the old ductwork and carted it off. My unit is now working with efficiency, and my home is cooler than ever. Thank you so much for sending the three young men to my home and for the excellent work that came from them. "
98% rating 100 from Lafayette, LA on Verified Purchase
"Well-mannered, professional, polite and efficient."
98% rating 100 from Lafayette, LA on Verified Purchase
"Work was done efficiently by a professional staff."
(238 Remaining)