Customer Reviews for Southern Air Acadiana

Southern Air Acadiana

4.9

648 reviews since January, 2021

(337) 276-4405 · tims-ac.com
Pineville, LA 71360

Consumer Review Summary

648 reviews since January, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air Acadiana. Here are the results to date:

5 Star

93%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

600 out of 636 gave 5 stars

Q: Timeliness in responding to your needs:

611 out of 645 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

610 out of 644 gave 5 stars

Q: Communication and follow-up from the Salesperson:

549 out of 628 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

618 out of 642 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

601 out of 642 gave 5 stars

Q: Condition of the work area after job completion:

564 out of 637 gave 5 stars

Q: How likely would you be to use our company again?

608 out of 644 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

603 out of 643 gave 5 stars

Q: Please rate your overall experience with our company:

600 out of 641 gave 5 stars

	100% rating 100 by K.L. from Lafayette, LA on 04/08/26 Verified Purchase "Burt, the install team, and the electrician teams were all great. They encountered a number of different challenges during installation and stayed late every day to ensure proper completion, all while maintaining great attitudes. "
	100% rating 100 by P.M. from Maurice, LA on 03/13/26 Verified Purchase "Cody is a great asset, and I like him doing our preventive maintenance. He is very thorough, knowledgeable, and communicates very well. I trust what he says. "
	100% rating 100 by R.M. from Jeanerette, LA on 03/04/26 Verified Purchase "Excellent experience! Continue giving the customers what they need at a reasonable price. "
	100% rating 100 by R.W. from Youngsville, LA on 02/12/26 Verified Purchase "My experience with Tim's Southern Air was exceptionally pleasant every step of the way. Their response was timely, their specialists were extremely knowledgeable and friendly, and after the project was over, we were left feeling like we made the absolute right choice in choosing this company."
	100% rating 100 by B.W. from Kaplan, LA on 01/21/26 Verified Purchase "Excellent Service. Call out to Burt! Went above and beyond. We like the gift we received. Quick financing."
	98% rating 100 by L.G. from New Iberia, LA on 01/21/26 Verified Purchase "My experience was great! "
	100% rating 100 by B.S. from Lafayette, LA on 12/30/25 Verified Purchase "Response time was very quick. Appointments were easy to schedule, and they kept to the original times. Each serviceman explained their part thoroughly. "
	100% rating 100 by W.B. from Arnaudville, LA on 12/19/25 Verified Purchase "Went out of their way to satisfy us!"
	100% rating 100 by S.J. from Youngsville, LA on 11/11/25 Verified Purchase "Everyone is always very friendly and professional. The installers made sure I understood what was done and showed me pictures. Great little crew!"
	100% rating 100 by D.P. from Breaux Bridge, LA on 11/06/25 Verified Purchase "i have had my sewer lines changed and an AC and heater, and everyone has been so polite, knowledgeable, and helpful! "

(270 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS