VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Willard Cooling, Heating, Plumbing & Electrical (Arlington TX)
93.662391887862 100
4.7

340 reviews since January, 2021

Willard Cooling, Heating, Plumbing & Electrical (Arlington TX)
(817) 382-9272 ·
Pineville, LA 71360

Consumer Review Summary

340 reviews since January, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Willard Cooling, Heating, Plumbing & Electrical (Arlington TX). Here are the results to date:

Satisfaction Ratings
5 Star
84%
4 Star
11%
3 Star
3%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

296 out of 335 gave 5 stars

Q: Timeliness in responding to your needs:

285 out of 335 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

293 out of 337 gave 5 stars

Q: Communication and follow-up from the Salesperson:

247 out of 330 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

298 out of 336 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

290 out of 337 gave 5 stars

Q: Condition of the work area after job completion:

274 out of 334 gave 5 stars

Q: How likely would you be to use our company again?

278 out of 336 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

274 out of 337 gave 5 stars

Q: Please rate your overall experience with our company:

271 out of 336 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Fort Worth, TX on Verified Purchase
"Great people! Great job!"
100% rating 100 from Irving, TX on Verified Purchase
"All of the employees were friendly and professional. Enjoyed speaking with them! "
100% rating 100 from Mansfield, TX on Verified Purchase
"I can see why you have 5 stars! It's always nerve-wracking with a large purchase like this, but we felt certain we would go with Willard after speaking with the salesman, Caleb. He answered all of our questions and thoroughly explained our options. The team that installed our system was just as amazing. Very trustworthy company! "
100% rating 100 from Arlington, TX on Verified Purchase
"Great!!!! Professional!!! "
100% rating 100 from Dallas, TX on Verified Purchase
"We had a great experience with Abel doing our regular maintenance inspection for spring. He was knowledgeable and let us know the concerns. We had been crossing our fingers for the last year, holding off on unit replacement, but finally had to get a new unit. The crew came out the next day, consisting of Cole, Mark, Tomas, and Atah from Willard, working in conjunction with Coomes. They did an outstanding job. Kept everything clean, tidied up after themselves, were incredibly polite and knowledgeable about their equipment and their jobs. We haven’t had a nicer group of technicians and installers except for these gentlemen from Coomes and Willard working together. They checked everything to ensure it worked properly and instructed us in how to change out the new filter, operate the new thermostat, etc. Sorry this is long, but they did an impressive job. More companies could learn from their outstanding service!"
100% rating 100 from Waxahachie, TX on Verified Purchase
"Overall, great experience!"
100% rating 100 from Southlake, TX on Verified Purchase
"Been a long-time customer and I've never been disappointed!"
100% rating 100 from Grand Prairie, TX on Verified Purchase
"I am very pleased from start to finish with Willard. I will recommend to others who need this type of service that Willard is a top-notch choice to go with!"
100% rating 100 from Dallas, TX on Verified Purchase
"MY FINAL EXPERIENCE COMMENT: THANK YOU, WE ARE SATISFIED WITH THE OVERALL SERVICE AND GREAT PRODUCT. Excellent product, service, and good interpersonal skills from all staff."
100% rating 100 from Arlington, TX on Verified Purchase
"Overall, a great experience! "
(105 Remaining)