Customer Reviews for Willard Cooling, Heating, Plumbing & Electrical (Arlington TX)

Willard Cooling, Heating, Plumbing & Electrical (Arlington TX)

4.7

356 reviews since January, 2021

(817) 382-9272 · WillardAC.com/
Pineville, LA 71360

Consumer Review Summary

356 reviews since January, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Willard Cooling, Heating, Plumbing & Electrical (Arlington TX). Here are the results to date:

5 Star

84%

4 Star

11%

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

308 out of 350 gave 5 stars

Q: Timeliness in responding to your needs:

299 out of 350 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

308 out of 352 gave 5 stars

Q: Communication and follow-up from the Salesperson:

259 out of 344 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

313 out of 352 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

304 out of 351 gave 5 stars

Q: Condition of the work area after job completion:

288 out of 349 gave 5 stars

Q: How likely would you be to use our company again?

292 out of 351 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

287 out of 352 gave 5 stars

Q: Please rate your overall experience with our company:

286 out of 351 gave 5 stars

	95% rating 100 by M.A. from Dallas, TX on 12/26/25 Verified Purchase "Thank you for everything!"
	100% rating 100 by J.T. from Midlothian, TX on 09/03/25 Verified Purchase "The team as a whole was awesome. Keep it up!!"
	100% rating 100 by R.I. from Midlothian, TX on 09/03/25 Verified Purchase "Great experience from start to finish, professional work with a solid maintenance plan."
	100% rating 100 by E.D. from Denton, TX on 08/21/25 Verified Purchase "The A/C guys who were here worked so hard in the heat. They are very professional, dedicated, and hard-working."
	100% rating 100 by M.M. from Midlothian, TX on 08/16/25 Verified Purchase "Our tech, Abel, was very knowledgeable and polite. He’s the main reason I bought our new system from Willard. He went over everything on system features, showed comparisons between systems, and answered all of my questions. I normally would have requested several other quotes from other companies, but Abel was so engaged and caring and didn’t pressure me in any way; it was easy to make the decision while he was here. "
	100% rating 100 by B.T. from Watauga, TX on 08/02/25 Verified Purchase "Everything went well. They were here at the exact time they said they would be. A great experience, glad we chose them."
	100% rating 100 by C.M. from Waxahachie, TX on 07/29/25 Verified Purchase "Great job."
	100% rating 100 by L.W. from Mansfield, TX on 07/24/25 Verified Purchase "Always a good experience with Coomes. Have been a customer since the 1980s when Mr. Coomes was actually doing the service calls. Great company... well-trained technicians."
	95% rating 100 by L.B. from Waxahachie, TX on 07/17/25 Verified Purchase "Knowledgeable, quick, and courteous."
	100% rating 100 by C.H. from Fort Worth, TX on 07/15/25 Verified Purchase "Great people! Great job!"

(116 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS