VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Willard Cooling, Heating, Plumbing & Electrical (Arlington TX)
93.609715242881 100
4.7

303 reviews since January, 2021

Willard Cooling, Heating, Plumbing & Electrical (Arlington TX)
(817) 382-9272 ยท
Pineville, LA 71360

Consumer Review Summary

303 reviews since January, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Willard Cooling, Heating, Plumbing & Electrical (Arlington TX). Here are the results to date:

Satisfaction Ratings
5 Star
84%
4 Star
11%
3 Star
3%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

263 out of 298 gave 5 stars

Q: Timeliness in responding to your needs:

254 out of 298 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

260 out of 300 gave 5 stars

Q: Communication and follow-up from the Salesperson:

218 out of 293 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

265 out of 299 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

258 out of 300 gave 5 stars

Q: Condition of the work area after job completion:

242 out of 298 gave 5 stars

Q: How likely would you be to use our company again?

250 out of 300 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

244 out of 300 gave 5 stars

Q: Please rate your overall experience with our company:

241 out of 299 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Dallas, TX on Verified Purchase
"MY FINAL EXPERIENCE COMMENT: THANK YOU, WE ARE SATISFIED WITH THE OVERALL SERVICE AND GREAT PRODUCT. Excellent product, service, and good interpersonal skills from all staff."
100% rating 100 from Arlington, TX on Verified Purchase
"Overall, a great experience! "
100% rating 100 from Fort Worth, TX on Verified Purchase
"Your maintenance crew has always been very good at keeping me apprised of what needs to be done to keep the HVAC system in good working order. Additionally, your technician, Matt, showed me that my AC was on its last legs and needed to be replaced. Especially since the unit was first installed in 2001. The crew that installed the new system was very polite, professional, timely, and cleaned up so well afterwards that you couldn't tell anyone had been her. Thanks Willard!"
100% rating 100 from Fort Worth, TX on Verified Purchase
"Knowledgable, not pushy. Fast service."
100% rating 100 from Bedford, TX on Verified Purchase
"Knowledgeable salesman, installer, and electrician. Able to do the job immediately. All very nice and courteous!"
100% rating 100 from Waxahachie, TX on Verified Purchase
"Prompt service, very detailed photos, great service. The team was on time kept the areas clean and explained everything."
88% rating 100 from Fort Worth, TX on Verified Purchase
"Everyone who came to the house was friendly, and respectful, explained everything thoroughly, and made sure questions were answered."
100% rating 100 from Haltom City, TX on Verified Purchase
"The guys did a great job and fast."
100% rating 100 from Red Oak, TX on Verified Purchase
"Completely satisfied from start to finish. Excellent job. Very professional."
100% rating 100 from Fort Worth, TX on Verified Purchase
"The salesman was outstanding and very professional. He explained everything to me so I could understand it. Also the next morning the installers were here. They did a great job. Thanks, Willard and everyone there who took great care of me. "
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