Customer Reviews for Willard Cooling, Heating, Plumbing & Electrical (Arlington TX)

Willard Cooling, Heating, Plumbing & Electrical (Arlington TX)

4.7

323 reviews since January, 2021

(817) 382-9272 · WillardAC.com/
Pineville, LA 71360

Consumer Review Summary

323 reviews since January, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Willard Cooling, Heating, Plumbing & Electrical (Arlington TX). Here are the results to date:

5 Star

84%

4 Star

11%

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

282 out of 318 gave 5 stars

Q: Timeliness in responding to your needs:

272 out of 318 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

279 out of 320 gave 5 stars

Q: Communication and follow-up from the Salesperson:

234 out of 313 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

283 out of 319 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

275 out of 320 gave 5 stars

Q: Condition of the work area after job completion:

260 out of 318 gave 5 stars

Q: How likely would you be to use our company again?

266 out of 320 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

261 out of 320 gave 5 stars

Q: Please rate your overall experience with our company:

258 out of 319 gave 5 stars

	100% rating 100 by K.C. from Southlake, TX on 05/20/25 Verified Purchase "Been a long-time customer and I've never been disappointed!"
	100% rating 100 by D.S. from Grand Prairie, TX on 04/23/25 Verified Purchase "I am very pleased from start to finish with Willard. I will recommend to others who need this type of service that Willard is a top-notch choice to go with!"
	100% rating 100 by J.D. from Dallas, TX on 04/02/25 Verified Purchase "MY FINAL EXPERIENCE COMMENT: THANK YOU, WE ARE SATISFIED WITH THE OVERALL SERVICE AND GREAT PRODUCT. Excellent product, service, and good interpersonal skills from all staff."
	100% rating 100 by G.D. from Arlington, TX on 04/01/25 Verified Purchase "Overall, a great experience! "
	100% rating 100 by A.S. from Fort Worth, TX on 03/25/25 Verified Purchase "Your maintenance crew has always been very good at keeping me apprised of what needs to be done to keep the HVAC system in good working order. Additionally, your technician, Matt, showed me that my AC was on its last legs and needed to be replaced. Especially since the unit was first installed in 2001. The crew that installed the new system was very polite, professional, timely, and cleaned up so well afterwards that you couldn't tell anyone had been her. Thanks Willard!"
	100% rating 100 by P.M. from Fort Worth, TX on 03/19/25 Verified Purchase "Knowledgable, not pushy. Fast service."
	100% rating 100 by B.H. from Bedford, TX on 02/13/25 Verified Purchase "Knowledgeable salesman, installer, and electrician. Able to do the job immediately. All very nice and courteous!"
	100% rating 100 by N.K. from Waxahachie, TX on 02/10/25 Verified Purchase "Prompt service, very detailed photos, great service. The team was on time kept the areas clean and explained everything."
	88% rating 100 by S.R. from Fort Worth, TX on 02/09/25 Verified Purchase "Everyone who came to the house was friendly, and respectful, explained everything thoroughly, and made sure questions were answered."
	100% rating 100 by T.L. from Haltom City, TX on 02/07/25 Verified Purchase "The guys did a great job and fast."

(99 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS