VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Willard Cooling, Heating, Plumbing & Electrical (Arlington TX)
93.850229095074 100
4.7

355 reviews since January, 2021

Willard Cooling, Heating, Plumbing & Electrical (Arlington TX)
(817) 382-9272 ·
Pineville, LA 71360

Consumer Review Summary

355 reviews since January, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Willard Cooling, Heating, Plumbing & Electrical (Arlington TX). Here are the results to date:

Satisfaction Ratings
5 Star
84%
4 Star
11%
3 Star
3%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

307 out of 349 gave 5 stars

Q: Timeliness in responding to your needs:

298 out of 349 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

307 out of 351 gave 5 stars

Q: Communication and follow-up from the Salesperson:

258 out of 343 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

313 out of 351 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

303 out of 350 gave 5 stars

Q: Condition of the work area after job completion:

288 out of 348 gave 5 stars

Q: How likely would you be to use our company again?

291 out of 350 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

286 out of 351 gave 5 stars

Q: Please rate your overall experience with our company:

285 out of 350 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Midlothian, TX on Verified Purchase
"The team as a whole was awesome. Keep it up!!"
100% rating 100 from Midlothian, TX on Verified Purchase
"Great experience from start to finish, professional work with a solid maintenance plan."
100% rating 100 from Denton, TX on Verified Purchase
"The A/C guys who were here worked so hard in the heat. They are very professional, dedicated, and hard-working."
100% rating 100 from Midlothian, TX on Verified Purchase
"Our tech, Abel, was very knowledgeable and polite. He’s the main reason I bought our new system from Willard. He went over everything on system features, showed comparisons between systems, and answered all of my questions. I normally would have requested several other quotes from other companies, but Abel was so engaged and caring and didn’t pressure me in any way; it was easy to make the decision while he was here. "
100% rating 100 from Watauga, TX on Verified Purchase
"Everything went well. They were here at the exact time they said they would be. A great experience, glad we chose them."
100% rating 100 from Waxahachie, TX on Verified Purchase
"Great job."
100% rating 100 from Mansfield, TX on Verified Purchase
"Always a good experience with Coomes. Have been a customer since the 1980s when Mr. Coomes was actually doing the service calls. Great company... well-trained technicians."
95% rating 100 from Waxahachie, TX on Verified Purchase
"Knowledgeable, quick, and courteous."
100% rating 100 from Fort Worth, TX on Verified Purchase
"Great people! Great job!"
100% rating 100 from Haltom City, TX on Verified Purchase
"Matt was the technician who came out to see what was going on with our A/C, which we found out was dead. He explained what happened and went through all the different options we could do. He went above and beyond. Great experience. Gabriel did our new A/C install, and he was great! Professional, prompt, and explained everything well. "
(115 Remaining)