VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Brown Cooling, Heating, Plumbing & Electrical (Birmingham)
98.153995627884 100
4.9

418 reviews since February, 2021

Brown Cooling, Heating, Plumbing & Electrical (Birmingham)
(205) 315-6176 ยท
Pineville, LA 71360

Consumer Review Summary

418 reviews since February, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Brown Cooling, Heating, Plumbing & Electrical (Birmingham). Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

389 out of 413 gave 5 stars

Q: Timeliness in responding to your needs:

394 out of 412 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

386 out of 411 gave 5 stars

Q: Communication and follow-up from the Salesperson:

365 out of 405 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

397 out of 412 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

391 out of 409 gave 5 stars

Q: Condition of the work area after job completion:

384 out of 407 gave 5 stars

Q: How likely would you be to use our company again?

394 out of 416 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

387 out of 415 gave 5 stars

Q: Please rate your overall experience with our company:

394 out of 417 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Calera, AL on Verified Purchase
"The salesman was great and knowledgeable about the products. The installation teams were awesome. Professional and respectful. Work was done faster than expressed to us. The workmanship was great. Would recommend to anyone looking for a new AC installation. "
100% rating 100 from Hoover, AL on Verified Purchase
"Everyone we worked with was professional and clearly knew their stuff. Made a very difficult decision very easy. "
100% rating 100 from Childersburg, AL on Verified Purchase
"The service was excellent. They came when they said. And gave an update on when they were on the way. The techs were nice and patient. "
100% rating 100 from Vincent, AL on Verified Purchase
"The installers were very knowledgeable and they made sure when they left there was nothing for me to clean up or do."
100% rating 100 from Harpersville, AL on Verified Purchase
"Very prompt service and very professional."
100% rating 100 from Helena, AL on Verified Purchase
"Their team went above and beyond--both the service and office."
100% rating 100 from Hoover, AL on Verified Purchase
"Personnel were knowledgeable and helpful. They were respectful and worked very hard to get us cool in this heat. They worked hard in high heat conditions. Thank you "
100% rating 100 from Equality, AL on Verified Purchase
"Good products and top-notch installation"
100% rating 100 from Birmingham, AL on Verified Purchase
"Superior job. All the personnel were wonderful."
100% rating 100 from Sylacauga, AL on Verified Purchase
"Landen was great! We has an issue with sound of we discussed options to solve and he had to fabricate moisture shields to keep condensation routed to the drain pan. Excellent job and great experience. "
(180 Remaining)