VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Brown Cooling, Heating, Plumbing & Electrical
98.160811129451 100
4.9

426 reviews since March, 2021

Brown Cooling, Heating, Plumbing & Electrical
(205) 315-6176 ยท
Pineville, LA 71360

Consumer Review Summary

426 reviews since March, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Brown Cooling, Heating, Plumbing & Electrical. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

406 out of 425 gave 5 stars

Q: Timeliness in responding to your needs:

407 out of 424 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

407 out of 423 gave 5 stars

Q: Communication and follow-up from the Salesperson:

377 out of 420 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

404 out of 426 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

402 out of 425 gave 5 stars

Q: Condition of the work area after job completion:

397 out of 423 gave 5 stars

Q: How likely would you be to use our company again?

401 out of 425 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

398 out of 426 gave 5 stars

Q: Please rate your overall experience with our company:

394 out of 424 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Warrior, AL on Verified Purchase
"Great experience from start to finish. Appreciate the quick response."
100% rating 100 from Fairfield, AL on Verified Purchase
"Everyone, including the office staff, salesperson, and installation team, was very pleasant to work with. The variety of financing options was a plus for me."
92% rating 100 from Birmingham, AL on Verified Purchase
"Quality equipment with friendly, knowledgeable technicians will work through lunch to get the job done. Very impressive!"
100% rating 100 from Sylvan Spgs, AL on Verified Purchase
"Thank you!"
98% rating 100 from Birmingham, AL on Verified Purchase
"So far, so good. Follow up on what was promised, on point. Service is good on all fronts! Bravo!"
100% rating 100 from Chelsea, AL on Verified Purchase
"Everything went smooth and we are very satisfied. Customer service is exceptional! Cody was great and installers excellent. We are happy!"
100% rating 100 from Birmingham, AL on Verified Purchase
"After our house was struck by lightning, we were left feeling overwhelmed! Brown came in and made us feel so much better! We will use again and refer to everyone we know!"
100% rating 100 from Sylacauga, AL on Verified Purchase
"Very good company to do business with. We will continue to use them."
100% rating 100 from Bessemer, AL on Verified Purchase
"I am super pleased with the product and service from Brown's... They will be the 1st company I call if I have any electrical, plumbing, or heating/cooling issues! "
100% rating 100 from Birmingham, AL on Verified Purchase
"Cody found CO in our supply air and recommended we replace our 22 year old furnace. Then Kyle came and did the install the next morning. Only found this because we signed up for the membership plan that included the AC and Heat maintenance checks. A year ago he showed up fast to fix replace a blower motor in the furnace and that is when we signed up. Great technicians that know their stuff have your best interest in mind. Finding the CO leak could have saved our lives, who knows. Can't recommend these guys enough. "
(166 Remaining)