Customer Reviews for Brown Cooling, Heating, Plumbing & Electrical

Brown Cooling, Heating, Plumbing & Electrical

4.9

455 reviews since March, 2021

(205) 315-6176 · brownheatingandcooling.com/
Pineville, LA 71360

Consumer Review Summary

455 reviews since March, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Brown Cooling, Heating, Plumbing & Electrical. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

432 out of 454 gave 5 stars

Q: Timeliness in responding to your needs:

434 out of 453 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

433 out of 452 gave 5 stars

Q: Communication and follow-up from the Salesperson:

401 out of 449 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

432 out of 455 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

429 out of 454 gave 5 stars

Q: Condition of the work area after job completion:

424 out of 451 gave 5 stars

Q: How likely would you be to use our company again?

425 out of 452 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

421 out of 453 gave 5 stars

Q: Please rate your overall experience with our company:

420 out of 451 gave 5 stars

	100% rating 100 by S.S. from Birmingham, AL on 05/12/26 Verified Purchase "Customer service was very professional, helpful, and trustworthy. Thank you!"
	100% rating 100 by S.W. from Sylacauga, AL on 05/09/26 Verified Purchase "Cody sold me on the Trane Unit, and Matt and the other employee did an excellent job installing the Trane heat pump!"
	100% rating 100 by M.P. from Birmingham, AL on 05/04/26 Verified Purchase "Everyone has been amazing, and the work is above 100%."
	100% rating 100 by B.T. from Alabaster, AL on 04/14/26 Verified Purchase "The staff worked hard to install my HVAC systems. Your hard work and professionalism were excellent!"
	100% rating 100 by P.B. from Hoover, AL on 04/14/26 Verified Purchase "Browns HCPE has taken care of our family since the ‘80s. Consistent service, experienced technicians, and fair policies remain their company priorities. "
	100% rating 100 by M.A. from Birmingham, AL on 04/14/26 Verified Purchase "I’m a long-term customer. As long as you send skilled staff, use good products, and solve the problem, I will remain so. "
	98% rating 100 by S.S. from Talladega, AL on 04/08/26 Verified Purchase "It was a pleasure!"
	100% rating 100 by A.M. from Warrior, AL on 03/18/26 Verified Purchase "Great experience from start to finish. Appreciate the quick response."
	100% rating 100 by C.C. from Fairfield, AL on 02/14/26 Verified Purchase "Everyone, including the office staff, salesperson, and installation team, was very pleasant to work with. The variety of financing options was a plus for me."
	92% rating 100 by W.S. from Birmingham, AL on 02/02/26 Verified Purchase "Quality equipment with friendly, knowledgeable technicians will work through lunch to get the job done. Very impressive!"

(173 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS