VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Elite Comfort Systems
98.363844393593 100
4.9

225 reviews since February, 2021

Elite Comfort Systems
(925) 580-8875 ยท
Brentwood, CA 94513

Consumer Review Summary

225 reviews since February, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Elite Comfort Systems. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

212 out of 222 gave 5 stars

Q: Timeliness in responding to your needs:

209 out of 222 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

176 out of 189 gave 5 stars

Q: Communication and follow-up from the Salesperson:

168 out of 186 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

184 out of 187 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

178 out of 187 gave 5 stars

Q: Condition of the work area after job completion:

211 out of 219 gave 5 stars

Q: How likely would you be to use our company again?

213 out of 225 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

210 out of 223 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

32 out of 34 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

32 out of 34 gave 5 stars

Q: Overall experience with the Service Technician:

32 out of 33 gave 5 stars

Q: Please rate your overall experience with our company:

214 out of 224 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Livermore, CA on Verified Purchase
"Could not be happier with the way this AC replacement was installed!! In and out in about 5-6 hours!! Looked around and saw no evidence that they had even been there!! Everything was perfectly fine!! Incredible work from them!!"
100% rating 100 from Brentwood, CA on Verified Purchase
"I feel confident that the job was done well."
100% rating 100 from Oakley, CA on Verified Purchase
"Everyone I have dealt with from this company has been very professional and friendly. I had a couple of issues with my new system, and they were resolved very quickly."
100% rating 100 from Brentwood, CA on Verified Purchase
"Very knowledgeable and always so nice and professional. "
100% rating 100 from Martinez, CA on Verified Purchase
"JR and Ozzy gave excellent service throughout the entire process. Questions were answered quickly. Fast-friendly service all the way. They made an effort to follow up on their work. We appreciate you. Thanks! "
100% rating 100 from Brentwood, CA on Verified Purchase
"I was in a tough spot, having to replace my AC and furnace in short order. Alex came over, listened to my requirements, and presented a solution which was within my price range and without a plethora of confusing variations. Once the work started, Ozzy and Kevin made sure that it happened with the least amount of upsets to my daily routine. Every question was answered, and the installation was explained completely. I did not have to track my brain for questions either, since Ozzy went out of his way to explain the operation and what to do in case of unlikely failure cases. The system has been running smoothly ever since and delivering the promised reduction in power usage and a comfortable home. Thank you!"
100% rating 100 from Brentwood, CA on Verified Purchase
"Great service and very happy with their work! "
100% rating 100 from Brentwood, CA on Verified Purchase
"Great techs and able to fit us into the schedule fast. All were knowledgeable and able to explain what was needed to fix our A/C."
100% rating 100 from Concord, CA on Verified Purchase
"Logan and Anthony were friendly and showed their professionalism. They must be outstanding employees.. "
100% rating 100 from Brentwood, CA on Verified Purchase
"Alex was wonderful! We had a different company come out previously for issues with our furnace, and they were adamant we needed a new furnace even though our house is only 5 years old. We called Elite Comfort Systems for a second opinion and were pleasantly surprised when Alex showed up and explained the real issue to us, which did not include needing to replace the entire unit. It was clear that he truly wanted to help us as a technician and not a salesperson, which is hard to find these days! He was incredibly professional and honest, and went through every detail to make sure we were comfortable with what repairs were needed. The repairs were done immediately, and our furnace is running better than it did when we first moved into our home in 2020. We are now loyal customers and will always use Elite Comfort Systems!"
(108 Remaining)