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Wingate Heating, Air, Plumbing & Roofing
96.124124607583 100
4.8

1,435 reviews since April, 2021

Wingate Heating, Air, Plumbing & Roofing
(513) 739-4238 ยท
Cincinnati , OH 45240

Consumer Review Summary

1,435 reviews since April, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wingate Heating, Air, Plumbing & Roofing. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
5%
3 Star
1%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,342 out of 1,419 gave 5 stars

Q: Timeliness in responding to your needs:

1,313 out of 1,427 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

249 out of 270 gave 5 stars

Q: Communication and follow-up from the Salesperson:

238 out of 262 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

157 out of 168 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

145 out of 167 gave 5 stars

Q: Condition of the work area after job completion:

1,231 out of 1,314 gave 5 stars

Q: How likely would you be to use our company again?

1,164 out of 1,314 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,158 out of 1,317 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,109 out of 1,159 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,069 out of 1,155 gave 5 stars

Q: Overall experience with the Service Technician:

1,057 out of 1,142 gave 5 stars

Q: Please rate your overall experience with our company:

1,167 out of 1,309 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
92% rating 100 from Lawrenceburg, IN on Verified Purchase
"Service techs were knowledgeable, friendly, and precise."
100% rating 100 from Lawrenceburg, IN on Verified Purchase
"I have been so pleased with your company. Efficient, honest, and respectful! Thank you!"
100% rating 100 from Lebanon, OH on Verified Purchase
"Have been a customer for several years. Everyone is very nice and friendly. The technicians are very knowledgeable and courteous. "
100% rating 100 from Lawrenceburg, IN on Verified Purchase
"Fast, efficient, friendly service and knowledgeable technicians. "
100% rating 100 from Cincinnati, OH on Verified Purchase
"I got an email from Wingate about a tune-up. I requested they come out ASAP, and they had a tech at our house within 2 hours. Great prompt service, and the tech was incredibly nice and polite. Would recommend them to anyone in need of HVAC. "
100% rating 100 from Cincinnati, OH on Verified Purchase
"Thank you! Well done."
100% rating 100 from Cincinnati, OH on Verified Purchase
"Appreciate Robby's assistance this week. He was kind, courteous, and thorough."
100% rating 100 from Cincinnati, OH on Verified Purchase
"I have used Wingate for many years, and they always give me choices on repairs and are reliable with their work. "
100% rating 100 from Cincinnati, OH on Verified Purchase
"Of course, it was the hottest week of the year, and my AC failed. Wingate responded to my Sunday call quickly, and by Tuesday, I had a new furnace and heat pump installed and functioning at maximum capacity. This was the 3rd (maybe 4th) furnace in 2 different houses that Wingate has replaced for me. That should speak for itself in my trust and satisfaction with Wingate staff and technicians."
94% rating 100 from Burlington, KY on Verified Purchase
"Rob and Michael were very respectful and courteous. I liked how they asked if I had any time constraints. They also explain stuff in a manner I could understand."
(609 Remaining)