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Wingate Heating, Air, Plumbing & Roofing
96.09299903877 100
4.8

1,442 reviews since April, 2021

Wingate Heating, Air, Plumbing & Roofing
(513) 739-4238 ยท
Cincinnati , OH 45240

Consumer Review Summary

1,442 reviews since April, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wingate Heating, Air, Plumbing & Roofing. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,348 out of 1,425 gave 5 stars

Q: Timeliness in responding to your needs:

1,319 out of 1,433 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

249 out of 270 gave 5 stars

Q: Communication and follow-up from the Salesperson:

238 out of 262 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

157 out of 168 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

145 out of 167 gave 5 stars

Q: Condition of the work area after job completion:

1,235 out of 1,321 gave 5 stars

Q: How likely would you be to use our company again?

1,169 out of 1,321 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,163 out of 1,324 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,114 out of 1,166 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,074 out of 1,162 gave 5 stars

Q: Overall experience with the Service Technician:

1,062 out of 1,149 gave 5 stars

Q: Please rate your overall experience with our company:

1,172 out of 1,316 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Cincinnati, OH on Verified Purchase
"I really appreciate your following up with me on my original installation. Getting the air conditioner quieter makes all the difference in the world. Thank you!"
92% rating 100 from Lawrenceburg, IN on Verified Purchase
"Service techs were knowledgeable, friendly, and precise."
100% rating 100 from Lawrenceburg, IN on Verified Purchase
"I have been so pleased with your company. Efficient, honest, and respectful! Thank you!"
100% rating 100 from Lebanon, OH on Verified Purchase
"Have been a customer for several years. Everyone is very nice and friendly. The technicians are very knowledgeable and courteous. "
100% rating 100 from Lawrenceburg, IN on Verified Purchase
"Fast, efficient, friendly service and knowledgeable technicians. "
100% rating 100 from Cincinnati, OH on Verified Purchase
"I got an email from Wingate about a tune-up. I requested they come out ASAP, and they had a tech at our house within 2 hours. Great prompt service, and the tech was incredibly nice and polite. Would recommend them to anyone in need of HVAC. "
100% rating 100 from Cincinnati, OH on Verified Purchase
"Thank you! Well done."
100% rating 100 from Cincinnati, OH on Verified Purchase
"Appreciate Robby's assistance this week. He was kind, courteous, and thorough."
100% rating 100 from Cincinnati, OH on Verified Purchase
"I have used Wingate for many years, and they always give me choices on repairs and are reliable with their work. "
100% rating 100 from Cincinnati, OH on Verified Purchase
"Of course, it was the hottest week of the year, and my AC failed. Wingate responded to my Sunday call quickly, and by Tuesday, I had a new furnace and heat pump installed and functioning at maximum capacity. This was the 3rd (maybe 4th) furnace in 2 different houses that Wingate has replaced for me. That should speak for itself in my trust and satisfaction with Wingate staff and technicians."
(610 Remaining)