VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
R&W Heating & Cooling
98.197658951849 100
4.9

379 reviews since July, 2021

R&W Heating & Cooling
(513) 932-6912 ยท
Lebanon, OH 45036

Consumer Review Summary

379 reviews since July, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of R&W Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

366 out of 378 gave 5 stars

Q: Timeliness in responding to your needs:

355 out of 376 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

356 out of 375 gave 5 stars

Q: Communication and follow-up from the Salesperson:

332 out of 372 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

360 out of 378 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

352 out of 376 gave 5 stars

Q: Condition of the work area after job completion:

343 out of 372 gave 5 stars

Q: How likely would you be to use our company again?

362 out of 378 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

359 out of 377 gave 5 stars

Q: Please rate your overall experience with our company:

355 out of 377 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Lebanon, OH on Verified Purchase
"It was great!! The repairman was very knowledgeable. He explained everything to me. The installation was seemingly fast, and the installers were very courteous and efficient. "
100% rating 100 from Lebanon, OH on Verified Purchase
"Excellent all the way around!!"
100% rating 100 from Lebanon, OH on Verified Purchase
"We have been a customer for about 11 years and absolutely love your company and staff."
100% rating 100 from Waynesville, OH on Verified Purchase
"Your company has excellent services. Always very helpful. Never disappoint in your company. "
100% rating 100 from Lebanon, OH on Verified Purchase
"I have been very happy with their previous work at my home, and that they were not high-pressure with sales of new hardware. We knew a new system was coming at some point, but we had a different company try to pressure us into a much more expensive system 7 years ago. That's when I started working with R&W, and I liked their work so much, I immediately requested a new system when they recommended it."
100% rating 100 from Springboro, OH on Verified Purchase
"EVERY person I have had contact with at your company has been WONDERFUL. In my book, YOU ALL ARE NUMBER ONE!!! THANK YOU FOR YOUR WORK!!!"
100% rating 100 from Miamisburg, OH on Verified Purchase
"We are very happy with R & W. You are quick to respond, and your technicians are very friendly and knowledgeable. We trust you and your products. Thank you!"
100% rating 100 from Morrow, OH on Verified Purchase
"R&W Heating was very helpful in my needs. The young lady on the phone, the salesman was very helpful, and the team of young men were very polite and respectful. They explained how everything was going to work. The cleanup was wonderful."
100% rating 100 from Clarksville, OH on Verified Purchase
"Thank you for always being so prompt when we are in need of assistance. Jordan and Brycen were such nice, professional young men to work with. They were very respectful of our property and left everything immaculate. "
100% rating 100 from Morrow, OH on Verified Purchase
"Your timely response and the wonderful workers who installed my air conditioner blew me away. Your guys worked efficiently, were very courteous, and cleaned up afterwards! What a great team and company! You deserve the great reputation you have!"
(156 Remaining)