Customer Reviews for R&W Heating & Cooling

R&W Heating & Cooling

4.9

326 reviews since July, 2021

(513) 932-6912 · rwheatandair.com/
Lebanon, OH 45036

Consumer Review Summary

326 reviews since July, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of R&W Heating & Cooling. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

315 out of 325 gave 5 stars

Q: Timeliness in responding to your needs:

303 out of 323 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

305 out of 323 gave 5 stars

Q: Communication and follow-up from the Salesperson:

282 out of 320 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

308 out of 325 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

300 out of 323 gave 5 stars

Q: Condition of the work area after job completion:

292 out of 319 gave 5 stars

Q: How likely would you be to use our company again?

310 out of 325 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

307 out of 324 gave 5 stars

Q: Please rate your overall experience with our company:

303 out of 324 gave 5 stars

	100% rating 100 by J.N. from Lebanon, OH on 06/23/25 Verified Purchase "R&W is by far the BEST! They were fast, courteous, and upstanding. My AC broke down. They said they could fix it and didn't push for replacing it. In the end, I trusted them so much, I asked them to replace my 19 yo HVAC system. I am so happy with their speed, the cost, and the improved efficiency. Everyone at the company was fantastic - repair, sales, install team, and front office. I would highly recommend R&W!"
	98% rating 100 by R.G. from Lebanon, OH on 06/21/25 Verified Purchase "Very happy with our purchase and the experience was top-notch."
	100% rating 100 by J.G. from Lebanon, OH on 06/11/25 Verified Purchase "As a repeat customer, I am never not satisfied with the friendly service and competitive pricing."
	100% rating 100 by V.E. from Lebanon, OH on 06/10/25 Verified Purchase "Great local company."
	100% rating 100 by R.C. from Springboro, OH on 06/09/25 Verified Purchase "Dealing with R&W Heating & Cooling has been a breath of fresh air in our world of a lack of customer care. Thank you."
	100% rating 100 by T.D. from Maineville, OH on 04/23/25 Verified Purchase "R&W has been my go to HVAC provider for years...they always do a good job and they're enjoyable to work with!"
	100% rating 100 by J.R. from Lebanon, OH on 04/22/25 Verified Purchase "Fast, professional, and all-around great service."
	100% rating 100 by R.H. from Maineville, OH on 04/12/25 Verified Purchase "We were very impressed with everyone!"
	100% rating 100 by B.N. from Maineville, OH on 03/28/25 Verified Purchase "Very professional and courteous experience. Knowledgeable and helpful from quote to install."
	100% rating 100 by G.C. from Lebanon, OH on 03/25/25 Verified Purchase "We have been in Lebanon for 9 years and have always used R&W for our HVAC needs. They’re always very responsive and honest! "

(139 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS