Customer Reviews for R&W Heating & Cooling

R&W Heating & Cooling

4.9

311 reviews since July, 2021

(513) 932-6912 · rwheatandair.com/
Lebanon, OH 45036

Consumer Review Summary

311 reviews since July, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of R&W Heating & Cooling. Here are the results to date:

5 Star

93%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

300 out of 310 gave 5 stars

Q: Timeliness in responding to your needs:

288 out of 308 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

290 out of 308 gave 5 stars

Q: Communication and follow-up from the Salesperson:

270 out of 305 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

293 out of 310 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

285 out of 308 gave 5 stars

Q: Condition of the work area after job completion:

279 out of 305 gave 5 stars

Q: How likely would you be to use our company again?

295 out of 310 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

292 out of 309 gave 5 stars

Q: Please rate your overall experience with our company:

288 out of 309 gave 5 stars

	100% rating 100 by J.R. from Lebanon, OH on 04/22/25 Verified Purchase "Fast, professional, and all-around great service."
	100% rating 100 by R.H. from Maineville, OH on 04/12/25 Verified Purchase "We were very impressed with everyone!"
	100% rating 100 by B.N. from Maineville, OH on 03/28/25 Verified Purchase "Very professional and courteous experience. Knowledgeable and helpful from quote to install."
	100% rating 100 by G.C. from Lebanon, OH on 03/25/25 Verified Purchase "We have been in Lebanon for 9 years and have always used R&W for our HVAC needs. They’re always very responsive and honest! "
	100% rating 100 by V.V. from Lebanon, OH on 03/11/25 Verified Purchase "You are always responsive and do good careful work."
	100% rating 100 by D.B. from Lebanon, OH on 02/11/25 Verified Purchase "Thank you for your very fast service. I was very worried about my pipes freezing in the zero weather. Thank you so very much!"
	100% rating 100 by T.S. from Lebanon, OH on 01/31/25 Verified Purchase "We have used R&W several times over the years. Always prompt in taking care of our needs. Our other family members have used their services and have been very satisfied. Their technicians and their office staff are amazing. "
	100% rating 100 by M.W. from Springboro, OH on 01/25/25 Verified Purchase "I have been a customer for over 14 years. I’m glad you still service the area I moved to because I trust the people and the service you provide."
	100% rating 100 by S.C. from Spring Valley, OH on 01/02/25 Verified Purchase "Great!"
	100% rating 100 by R.D. from Clarksville, OH on 12/31/24 Verified Purchase "Great job, great professional employees! "

(133 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS