Customer Reviews for R&W Heating & Cooling

R&W Heating & Cooling

4.9

334 reviews since July, 2021

(513) 932-6912 · rwheatandair.com/
Lebanon, OH 45036

Consumer Review Summary

334 reviews since July, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of R&W Heating & Cooling. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

322 out of 333 gave 5 stars

Q: Timeliness in responding to your needs:

311 out of 331 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

313 out of 331 gave 5 stars

Q: Communication and follow-up from the Salesperson:

290 out of 328 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

315 out of 333 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

308 out of 331 gave 5 stars

Q: Condition of the work area after job completion:

300 out of 327 gave 5 stars

Q: How likely would you be to use our company again?

318 out of 333 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

315 out of 332 gave 5 stars

Q: Please rate your overall experience with our company:

311 out of 332 gave 5 stars

	100% rating 100 by D.K. from Lebanon, OH on 07/23/25 Verified Purchase "Completed in a timely manner. Pleased with the installation and the men who installed the product."
	100% rating 100 by J.B. from Mason, OH on 07/22/25 Verified Purchase "Every person that I interacted with was professional and considerate. Also, there are so many companies that try to take advantage of people and get them to pay crazy amounts. The honest quote was a breath of fresh air after dealing with other companies."
	100% rating 100 by N.N. from Lebanon, OH on 07/16/25 Verified Purchase "Wonderful company! "
	100% rating 100 by B.M. from West Chester, OH on 07/03/25 Verified Purchase "Always great customer service. Quick response. Efficient. Evey technician we have ever had has been courteous , very polite. We have referred many friends to R&W. In fact, one called you this morning and you were servicing their AC today. Great experience. We got prices from 3 other companies ,but they had the best price."
	100% rating 100 by J.N. from Lebanon, OH on 06/23/25 Verified Purchase "R&W is by far the BEST! They were fast, courteous, and upstanding. My AC broke down. They said they could fix it and didn't push for replacing it. In the end, I trusted them so much, I asked them to replace my 19 yo HVAC system. I am so happy with their speed, the cost, and the improved efficiency. Everyone at the company was fantastic - repair, sales, install team, and front office. I would highly recommend R&W!"
	98% rating 100 by R.G. from Lebanon, OH on 06/21/25 Verified Purchase "Very happy with our purchase and the experience was top-notch."
	100% rating 100 by J.G. from Lebanon, OH on 06/11/25 Verified Purchase "As a repeat customer, I am never not satisfied with the friendly service and competitive pricing."
	100% rating 100 by V.E. from Lebanon, OH on 06/10/25 Verified Purchase "Great local company."
	100% rating 100 by R.C. from Springboro, OH on 06/09/25 Verified Purchase "Dealing with R&W Heating & Cooling has been a breath of fresh air in our world of a lack of customer care. Thank you."
	100% rating 100 by T.D. from Maineville, OH on 04/23/25 Verified Purchase "R&W has been my go to HVAC provider for years...they always do a good job and they're enjoyable to work with!"

(143 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS