Customer Reviews for Cosby Heating and Cooling

Cosby Heating and Cooling

4.9

2,838 reviews since July, 2021

(740) 393-4328 · cosbyhc.com
Mt. Vernon, OH 43050

Consumer Review Summary

2,838 reviews since July, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Cosby Heating and Cooling. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

2,670 out of 2,801 gave 5 stars

Q: Timeliness in responding to your needs:

2,605 out of 2,808 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

340 out of 373 gave 5 stars

Q: Communication and follow-up from the Salesperson:

313 out of 372 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

262 out of 274 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

254 out of 274 gave 5 stars

Q: Condition of the work area after job completion:

2,598 out of 2,692 gave 5 stars

Q: How likely would you be to use our company again?

2,559 out of 2,713 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

2,499 out of 2,706 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,371 out of 2,424 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,330 out of 2,420 gave 5 stars

Q: Overall experience with the Service Technician:

2,329 out of 2,406 gave 5 stars

Q: Please rate your overall experience with our company:

2,547 out of 2,698 gave 5 stars

	100% rating 100 by L.R. from Mount Vernon, OH on 03/24/26 Verified Purchase "We appreciate the timely response to the loss of our boiler and water heater from a power surge during the storm on March 13, 2026. The new system was installed in one very long day, and they cleaned up after all the work! Very nice!!"
	100% rating 100 by D.A. from Howard, OH on 03/22/26 Verified Purchase "The service technicians were very professional and polite!"
	100% rating 100 by J.F. from Mansfield, OH on 03/19/26 Verified Purchase "Always a great experience, and John, the technician, is very knowledgeable and takes time to explain everything and answer my questions. "
	100% rating 100 by J.R. from Mount Vernon, OH on 03/17/26 Verified Purchase "Very professional and returned my call on a Friday evening, and the repair was made by Saturday before noon. "
	100% rating 100 by H.W. from Utica, OH on 03/16/26 Verified Purchase "We have been Cosby customers for over 25 years. Andrew is the best. Not only personable but always answers all our questions. Does a great job. He is an asset to your team. Thanks for taking good care of us! "
	100% rating 100 by M.G. from Sunbury, OH on 03/16/26 Verified Purchase "Carl did a great job figuring out I needed a second pump for geo thermal system to make the system more efficient."
	100% rating 100 by T.K. from Mount Gilead, OH on 03/15/26 Verified Purchase "Your workers were very courteous. They kept on top of everything and didn't quit till they got it fixed. I would recommend them in a heartbeat!"
	100% rating 100 by D.E. from Mount Vernon, OH on 03/13/26 Verified Purchase "Fantastic!"
	100% rating 100 by D.S. from Gambier, OH on 03/12/26 Verified Purchase "We're always happy with your service. Andrew did a great job!"
	100% rating 100 by J.C. from Mount Vernon, OH on 03/12/26 Verified Purchase "Andrew did a great job. He’s very knowledgeable, and I always appreciate his effort. "

(1,078 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS