Customer Reviews for Cosby Heating and Cooling

Cosby Heating and Cooling

4.9

2,501 reviews since July, 2021

(740) 393-4328 · cosbyhc.com
Mt. Vernon, OH 43050

Consumer Review Summary

2,501 reviews since July, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Cosby Heating and Cooling. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

2,357 out of 2,470 gave 5 stars

Q: Timeliness in responding to your needs:

2,293 out of 2,476 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

299 out of 330 gave 5 stars

Q: Communication and follow-up from the Salesperson:

276 out of 329 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

226 out of 236 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

218 out of 236 gave 5 stars

Q: Condition of the work area after job completion:

2,283 out of 2,365 gave 5 stars

Q: How likely would you be to use our company again?

2,253 out of 2,383 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

2,199 out of 2,379 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,092 out of 2,137 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,053 out of 2,133 gave 5 stars

Q: Overall experience with the Service Technician:

2,059 out of 2,122 gave 5 stars

Q: Please rate your overall experience with our company:

2,245 out of 2,371 gave 5 stars

	100% rating 100 by P.H. from Mount Vernon, OH on 08/30/25 Verified Purchase "Daniel was very friendly and engaging, and very thorough in his review. He produced multiple proposals in a short amount of time, which was very helpful to me. I’m still in the quote process, so I haven’t made a final decision yet."
	100% rating 100 by L.L. from Mount Vernon, OH on 08/29/25 Verified Purchase "Cosby employees are always courteous and knowledgeable. Technician Kyle arrived as scheduled and completed the spring inspection."
	100% rating 100 by E.C. from Mount Vernon, OH on 08/29/25 Verified Purchase "We are a repeat customer of Cosby, and they are a pleasure to work with and always respond in a timely manner. Technician Michael arrived as scheduled and completed a spring inspection of both our HVAC systems. "
	100% rating 100 by E.S. from Mansfield, OH on 08/28/25 Verified Purchase "Amazing from start to finish."
	100% rating 100 by M.L. from Mount Vernon, OH on 08/27/25 Verified Purchase "The service tech was very knowledgeable in answering my questions about wattage. Thanks."
	100% rating 100 by D.B. from Mount Vernon, OH on 08/26/25 Verified Purchase "Your new technician, Michael, was very knowledgeable, very polite, and courteous explained everything. I’m sure he’ll be an asset to your company."
	97% rating 100 by S.A. from Howard, OH on 08/26/25 Verified Purchase "The technician, Andrew, was a pleasure to meet, talk to and work with. He's a great representative for your company. "
	100% rating 100 by R.S. from Sunbury, OH on 08/19/25 Verified Purchase "Everything good. Complete and professional as always."
	97% rating 100 by B.S. from Mount Vernon, OH on 08/18/25 Verified Purchase "The service technician did a wonderful job of explaining the process and also provided some additional information should we decide to replace the 12-year-old system. Much appreciated!"
	100% rating 100 by M.O. from Mount Vernon, OH on 08/16/25 Verified Purchase "Andrew was friendly and very knowledgeable. "

(949 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS