Customer Reviews for State Aire

State Aire

4.9

146 reviews since July, 2021

(830) 367-4131 · stateaire.com
Kerrville, TX 78028

Consumer Review Summary

146 reviews since July, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of State Aire. Here are the results to date:

5 Star

93%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

135 out of 144 gave 5 stars

Q: Timeliness in responding to your needs:

135 out of 147 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

133 out of 144 gave 5 stars

Q: Communication and follow-up from the Salesperson:

121 out of 143 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

140 out of 143 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

138 out of 146 gave 5 stars

Q: Condition of the work area after job completion:

130 out of 144 gave 5 stars

Q: Are you pleased with your new HVAC System?

12 out of 12 said yes

Q: How likely would you be to use our company again?

141 out of 146 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

138 out of 146 gave 5 stars

Q: Please rate your overall experience with our company:

137 out of 145 gave 5 stars

	100% rating 100 by T.D. from Kerrville, TX on 11/18/25 Verified Purchase "State Aire installed a new AC. The technicians were informative and friendly. We are very pleased with our overall experience."
	100% rating 100 by E.C. from Kerrville, TX on 11/17/25 Verified Purchase "Great experience, great work, and top-notch service! "
	100% rating 100 by J.H. from Kerrville, TX on 10/29/25 Verified Purchase "Our home had an A/C failure in August. The repair person was here the same day. The 25-year-old unit needed to be replaced. Had it in stock, finished in one day. "
	100% rating 100 by G.N. from Kerrville, TX on 10/27/25 Verified Purchase "I don’t have any problem with telling anyone, if you need someone you can trust to do a great, honest job for a decent price, these people are it, hands down. State Aire always takes good care of my heating and Air Conditioning needs. Good people that care!"
	100% rating 100 by W.K. from Ingram, TX on 10/27/25 Verified Purchase "In a time where support, service, and follow-through have been overlooked or outsourced to another country, your company continues to set the bar and deliver the service and technical knowledge may expect. THANK YOU! YOUR TEAM HAS HELPED US SO MUCH!"
	100% rating 100 by M.R. from Comfort, TX on 09/07/25 Verified Purchase "Keep up the great work!! It's hard to find an honest and knowledgeable company with employees who care about their customer and their work. "
	100% rating 100 by D.G. from Kerrville, TX on 09/02/25 Verified Purchase "Excellent service! We are repeat customers and you never disappoint!!! Thank you! And really appreciate the gift! "
	100% rating 100 by R.M. from Llano, TX on 08/12/25 Verified Purchase "I can’t thank you enough for speedy, efficient, knowledgeable, and friendly service."
	100% rating 100 by S.L. from Kerrville, TX on 08/11/25 Verified Purchase "Your company kept my old AC running much longer than I had expected. I am now enjoying my new, quiet AC!"
	100% rating 100 by P.A. from Ingram, TX on 06/21/25 Verified Purchase "Thank you!!!"

(65 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS