Customer Reviews for State Aire

State Aire

4.9

136 reviews since July, 2021

(830) 367-4131 · stateaire.com
Kerrville, TX 78028

Consumer Review Summary

136 reviews since July, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of State Aire. Here are the results to date:

5 Star

93%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

125 out of 134 gave 5 stars

Q: Timeliness in responding to your needs:

125 out of 137 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

123 out of 134 gave 5 stars

Q: Communication and follow-up from the Salesperson:

111 out of 133 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

130 out of 133 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

128 out of 136 gave 5 stars

Q: Condition of the work area after job completion:

120 out of 134 gave 5 stars

Q: Are you pleased with your new HVAC System?

2 out of 2 said yes

Q: How likely would you be to use our company again?

131 out of 136 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

128 out of 136 gave 5 stars

Q: Please rate your overall experience with our company:

127 out of 135 gave 5 stars

	100% rating 100 by M.R. from Comfort, TX on 09/07/25 Verified Purchase "Keep up the great work!! It's hard to find an honest and knowledgeable company with employees who care about their customer and their work. "
	100% rating 100 by D.G. from Kerrville, TX on 09/02/25 Verified Purchase "Excellent service! We are repeat customers and you never disappoint!!! Thank you! And really appreciate the gift! "
	100% rating 100 by R.M. from Llano, TX on 08/12/25 Verified Purchase "I can’t thank you enough for speedy, efficient, knowledgeable, and friendly service."
	100% rating 100 by S.L. from Kerrville, TX on 08/11/25 Verified Purchase "Your company kept my old AC running much longer than I had expected. I am now enjoying my new, quiet AC!"
	100% rating 100 by P.A. from Ingram, TX on 06/21/25 Verified Purchase "Thank you!!!"
	100% rating 100 by C.A. from Kerrville, TX on 06/20/25 Verified Purchase "The experience with State Aire was excellent. Customer service was wonderful. It was priced reasonably. No complaints. Would highly recommend to friends and family! "
	100% rating 100 by B.M. from Kerrville, TX on 05/27/25 Verified Purchase "Very positive!"
	100% rating 100 by S.F. from Kerrville, TX on 05/04/25 Verified Purchase "Great service. Job was completed very quickly! Look forward to working with y’all again!"
	100% rating 100 by M.M. from Kerrville, TX on 04/03/25 Verified Purchase "Had a unit completely replaced. Top to bottom was professional service!"
	100% rating 100 by D.A. from Kerrville, TX on 03/12/25 Verified Purchase "Nathan and the State Air Team are prompt and friendly. Great job guys! Thank you for your kindness! "

(60 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS