Customer Reviews for Jake's Heating, Air and Plumbing

4.9

484 reviews since November, 2021

(317) 695-0740 · CallJakes.com
Knightstown, IN 46148

Consumer Review Summary

484 reviews since November, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jake's Heating, Air and Plumbing. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

452 out of 478 gave 5 stars

Q: Timeliness in responding to your needs:

444 out of 482 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

443 out of 479 gave 5 stars

Q: Communication and follow-up from the Salesperson:

396 out of 474 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

452 out of 482 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

441 out of 479 gave 5 stars

Q: Condition of the work area after job completion:

427 out of 477 gave 5 stars

Q: How likely would you be to use our company again?

445 out of 483 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

438 out of 481 gave 5 stars

Q: Please rate your overall experience with our company:

439 out of 483 gave 5 stars

	100% rating 100 by P.H. from Richmond, IN on 03/07/26 Verified Purchase "All of the people that we have dealt with have been friendly, courteous, and knowledgeable about their tasks. "
	100% rating 100 by A.M. from Rushville, IN on 02/28/26 Verified Purchase "Outstanding customer service! All were very friendly and professional. Workmanship was also outstanding! Great job! I will use the company again for future needs and will highly recommend it to others!"
	100% rating 100 by G.G. from Arlington, IN on 02/24/26 Verified Purchase "Impressed by the technician's experience in craftsmanship, taking his time to install the furnace."
	100% rating 100 by C.P. from New Castle, IN on 02/21/26 Verified Purchase "Thank you!"
	100% rating 100 by L.S. from Falmouth, IN on 02/17/26 Verified Purchase "I continue to be impressed with the knowledge, courtesy, and professionalism of your staff! It's safe to see that I will continue to use Jake's for all of my plumbing and HVAC needs!"
	100% rating 100 by S.C. from New Palestine, IN on 02/09/26 Verified Purchase "All staff were very professional. The salesperson offered many options, and financing was fast and met my budget. No high pressure to buy higher priced furnance."
	100% rating 100 by W.B. from Carthage, IN on 01/30/26 Verified Purchase "Loved the honesty of the men who came out and really explained well when we had questions. Fast response when we called. "
	100% rating 100 by G.L. from Indianapolis, IN on 01/28/26 Verified Purchase "Very pleased with the experience I had with Jake's!"
	100% rating 100 by D.W. from Greenfield, IN on 01/24/26 Verified Purchase "I was very appreciative that they replaced my furnace so quickly. "
	100% rating 100 by D.B. from Noblesville, IN on 01/20/26 Verified Purchase "All representatives were professional, nice, and very knowledgeable."

(184 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS