Customer Reviews for J&J Plumbing Heating Cooling & Electric

4.9

448 reviews since January, 2022

(330) 688-1220 · jandjplumbing.com/
Tallmadge, OH 44278

Consumer Review Summary

448 reviews since January, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of J&J Plumbing Heating Cooling & Electric. Here are the results to date:

5 Star

92%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

422 out of 446 gave 5 stars

Q: Timeliness in responding to your needs:

413 out of 446 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

375 out of 401 gave 5 stars

Q: Communication and follow-up from the Salesperson:

356 out of 399 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

391 out of 409 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

386 out of 408 gave 5 stars

Q: Condition of the work area after job completion:

399 out of 441 gave 5 stars

Q: How likely would you be to use our company again?

396 out of 443 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

395 out of 444 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

31 out of 36 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

29 out of 36 gave 5 stars

Q: Overall experience with the Service Technician:

32 out of 36 gave 5 stars

Q: Please rate your overall experience with our company:

399 out of 443 gave 5 stars

	100% rating 100 by D.R. from Canton, OH on 04/25/25 Verified Purchase "The salesperson, Steven, explained everything very well. Although J&J was not the lowest quote and not the highest, based on prior dealings with J&J repair people and the salesman, I had the most confidence in J&J and chose them! There are a total of 4 technicians working on my furnace and AC, of which included Nathan, John, Garrett, and another. The work was timely completed, the technicians were very professional and explained everything as well as addressing my questions and concerns. The installations look great, work well, and cleanup was as if they had never been there. Great job J&J!"
	100% rating 100 by R.B. from Akron, OH on 04/21/25 Verified Purchase "Jared and Shane were professional, worked quickly, and did a terrific job plumbing our new bathroom. Highly recommend!!"
	100% rating 100 by L.H. from Canton, OH on 04/16/25 Verified Purchase "Very informative and professional!"
	100% rating 100 by J.G. from New Franklin, OH on 04/16/25 Verified Purchase "Excellent service! Very helpful and friendly, and professional. This is the best service I have ever used....bar none. A relief after so many little scams and messy, or incomplete work by other contractors. "
	98% rating 100 by K.S. from Akron, OH on 04/16/25 Verified Purchase "The guys were great! I had a terrible well situation, no pressure, and a bad smell. Now I have zero odor, and the pressure is so much better."
	100% rating 100 by M.M. from Canton, OH on 04/01/25 Verified Purchase "J&J always delivers quick service and has knowledgeable and courteous service technicians. We are so appreciative."
	100% rating 100 by P.B. from Massillon, OH on 03/26/25 Verified Purchase "I know when I have a plumbing problem, I can count on J$J to respond quickly and the job will be done right."
	100% rating 100 by A.L. from Louisville, OH on 03/23/25 Verified Purchase "David was GREAT. He took the time to explain and answer my questions. David, Ryan, and Steven made us feel like we were important--not just another job, but they cared and did a wonderful job. Thank you."
	100% rating 100 by M.J. from Akron, OH on 03/22/25 Verified Purchase "The most honest and trustworthy people/company. I would recommend them to anyone."
	100% rating 100 by S.B. from Akron, OH on 03/19/25 Verified Purchase "Could not be happier with choosing J&J! The installers were top notch. Would not hesitate to highly recommend your company!"

(163 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS