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J&J Plumbing Heating Cooling & Electric
97.081522553574 100
4.9

680 reviews since January, 2022

J&J Plumbing Heating Cooling & Electric
(330) 688-1220 ยท
Akron, OH 44305

Consumer Review Summary

680 reviews since January, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of J&J Plumbing Heating Cooling & Electric. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
5%
3 Star
1%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

647 out of 676 gave 5 stars

Q: Timeliness in responding to your needs:

628 out of 677 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

589 out of 627 gave 5 stars

Q: Communication and follow-up from the Salesperson:

556 out of 622 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

614 out of 638 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

601 out of 636 gave 5 stars

Q: Condition of the work area after job completion:

609 out of 671 gave 5 stars

Q: How likely would you be to use our company again?

609 out of 673 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

608 out of 672 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

32 out of 37 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

30 out of 37 gave 5 stars

Q: Overall experience with the Service Technician:

33 out of 37 gave 5 stars

Q: Please rate your overall experience with our company:

612 out of 670 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Atwater, OH on Verified Purchase
"Working with J & J has been a fantastic experience. I had the pleasure of meeting their plumbers and electricians. The plumbers replaced outdated pipes, my well pump, water softener, and water heater. Chase, Wayland, and Nigel explained everything in detail. They were efficient and professional throughout the process. They even completed an add-on job of replacing my outside faucets. Mason was exceptional while completing my whole house rewire. He was friendly and professional. Mason explained everything in detail through all of the issues found while rewiring an 84-year-old home. Mason and Chase thoroughly clean up after their jobs. Bonus, my dog loved all of your technicians! I have already recommended you to friends and family!"
100% rating 100 from Aurora, OH on Verified Purchase
"Our experience with J&J was educational and efficient. Everyone that we worked with was very friendly and willing to answer any questions that we had. We enjoyed the gift that we received. Thank you."
100% rating 100 from North Canton, OH on Verified Purchase
"I recommend your company to everyone! I started using your company for HVAC because of my nephew, but now I use your company for everything. You are always our first call when we have an issue. Thank you for all that you do!"
100% rating 100 from Wadsworth, OH on Verified Purchase
"Doug was wonderful! Would highly recommend him! Very knowledgeable and courteous!"
92% rating 100 from Tallmadge, OH on Verified Purchase
"Thorough, communicated well, and timely."
100% rating 100 from Hudson, OH on Verified Purchase
"Matt, Garrett and Muhammad were all kind, informative and hard workers. "
100% rating 100 from North Canton, OH on Verified Purchase
"Scott and Jacob were very professional, knowledgeable, and friendly!"
100% rating 100 from Mogadore, OH on Verified Purchase
"We have always had great service!"
100% rating 100 from Uniontown, OH on Verified Purchase
"Scott and Braeden did a good job. They explained the process and answered all questions. "
100% rating 100 from North Canton, OH on Verified Purchase
"Was a very pleasant experience. The installation was very quick, and the technician explained everything. Would recommend to anyone needing work done, go with the pros, you will not be disappointed!!"
(258 Remaining)