VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
J&J Plumbing Heating Cooling & Electric
96.933258762118 100
4.9

547 reviews since January, 2022

J&J Plumbing Heating Cooling & Electric
(330) 688-1220 ยท
Tallmadge, OH 44278

Consumer Review Summary

547 reviews since January, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of J&J Plumbing Heating Cooling & Electric. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
5%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

519 out of 545 gave 5 stars

Q: Timeliness in responding to your needs:

505 out of 545 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

464 out of 497 gave 5 stars

Q: Communication and follow-up from the Salesperson:

441 out of 494 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

487 out of 507 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

479 out of 506 gave 5 stars

Q: Condition of the work area after job completion:

489 out of 539 gave 5 stars

Q: How likely would you be to use our company again?

488 out of 541 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

487 out of 541 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

31 out of 36 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

29 out of 36 gave 5 stars

Q: Overall experience with the Service Technician:

32 out of 36 gave 5 stars

Q: Please rate your overall experience with our company:

493 out of 541 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Canton, OH on Verified Purchase
"I got a special maintenance package that I would like explained to me better. I have no complaints; the service was wonderful! I chose your company because you offered Rheem furnaces, and I believe they are the best. I really liked the salesman. He was helpful in securing my loan for the furnace. "
90% rating 100 from Akron, OH on Verified Purchase
"The installation team, John and Kai, were absolutely amazing! They helped us with troubleshooting a tricky exterior and even got another unit added that we didn't know could be added. The work was thoughtful. The salesperson was very nice as well."
100% rating 100 from Uniontown, OH on Verified Purchase
"The plumbing and electrical crew performed miracles, upgrading my plumbing and electrical installations. Everything that cropped up was met head-on and expertly."
100% rating 100 from Cuyahoga Fls, OH on Verified Purchase
"Thank you!"
100% rating 100 from Munroe Falls, OH on Verified Purchase
"Steve was personable, professional, and answered our questions. We were referred to J & J by Darryl, who retired. So we hope to receive the same professional and reliable services that he provided to us."
100% rating 100 from Northfield, OH on Verified Purchase
"Great company, weekend and evening hours are available. The technicians are good with pets, knowledgeable, and friendly. "
100% rating 100 from Ravenna, OH on Verified Purchase
"I was completely satisfied with the whole experience. They were friendly, efficient, and did a professional job. "
100% rating 100 from Akron, OH on Verified Purchase
"Jarred has come to our house and the rental house several times to do plumbing projects. He is the best--knowledgeable, reliable, and professional. Can't say good enough things about Jarred!!"
100% rating 100 from Barberton, OH on Verified Purchase
"My wife and I are very pleased with you J&J...Patrick did an awesome job, very professional...thank you for everything!"
100% rating 100 from Wadsworth, OH on Verified Purchase
"Doug and Adam did such a great job installing our hot water tank and sump pump. They were both very knowledgeable and courteous. Doug also did a great job fixing a leak under our sink. "
(211 Remaining)