VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
J&J Plumbing Heating Cooling & Electric
96.62861849847 100
4.9

434 reviews since January, 2022

J&J Plumbing Heating Cooling & Electric
(330) 688-1220 ·
Tallmadge, OH 44278

Consumer Review Summary

434 reviews since January, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of J&J Plumbing Heating Cooling & Electric. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
5%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

409 out of 432 gave 5 stars

Q: Timeliness in responding to your needs:

400 out of 432 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

361 out of 387 gave 5 stars

Q: Communication and follow-up from the Salesperson:

344 out of 385 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

378 out of 395 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

374 out of 394 gave 5 stars

Q: Condition of the work area after job completion:

386 out of 427 gave 5 stars

Q: How likely would you be to use our company again?

383 out of 429 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

383 out of 431 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

31 out of 36 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

29 out of 36 gave 5 stars

Q: Overall experience with the Service Technician:

32 out of 36 gave 5 stars

Q: Please rate your overall experience with our company:

385 out of 429 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Canton, OH on Verified Purchase
"J&J always delivers quick service and has knowledgeable and courteous service technicians. We are so appreciative."
100% rating 100 from Massillon, OH on Verified Purchase
"I know when I have a plumbing problem, I can count on J$J to respond quickly and the job will be done right."
100% rating 100 from Louisville, OH on Verified Purchase
"David was GREAT. He took the time to explain and answer my questions. David, Ryan, and Steven made us feel like we were important--not just another job, but they cared and did a wonderful job. Thank you."
100% rating 100 from Akron, OH on Verified Purchase
"The most honest and trustworthy people/company. I would recommend them to anyone."
100% rating 100 from Akron, OH on Verified Purchase
"Could not be happier with choosing J&J! The installers were top notch. Would not hesitate to highly recommend your company!"
100% rating 100 from Streetsboro, OH on Verified Purchase
"Rachel was polite, professional, and patient. Dawson was professional, and knowledgeable and did the work beautifully and cleaned up after he was finished. Great service and staff!"
100% rating 100 from Canton, OH on Verified Purchase
"I am very satisfied with J&J!"
100% rating 100 from Akron, OH on Verified Purchase
"A HUGE THANK YOU ALL FOR EVERYTHING YOU DID TO HELP THESE OLDSTERS OUT. You are ALL VERY PROFESSIONAL AND FRIENDLY AND IT WAS A GREAT EXPERIENCE! Thank You, J&J You’re AWESOME!"
100% rating 100 from Akron, OH on Verified Purchase
"Excellent service. On time. Cleaned up. Very courteous. Went above and beyond!"
100% rating 100 from Akron, OH on Verified Purchase
"Justin and Alex did an excellent job installing our tankless water heater. Justin explained everything and left the area neat and clean. We also had electrical work done, and Scott and Ryan did a great job making sure the new water heater was properly connected, as well as putting all of our basement lights on one switch. Thank you everyone!"
(158 Remaining)