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J&J Plumbing Heating Cooling & Electric
96.860801321768 100
4.9

494 reviews since January, 2022

J&J Plumbing Heating Cooling & Electric
(330) 688-1220 ยท
Tallmadge, OH 44278

Consumer Review Summary

494 reviews since January, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of J&J Plumbing Heating Cooling & Electric. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
5%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

467 out of 492 gave 5 stars

Q: Timeliness in responding to your needs:

455 out of 492 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

419 out of 446 gave 5 stars

Q: Communication and follow-up from the Salesperson:

398 out of 443 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

436 out of 454 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

431 out of 453 gave 5 stars

Q: Condition of the work area after job completion:

441 out of 486 gave 5 stars

Q: How likely would you be to use our company again?

440 out of 489 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

439 out of 490 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

31 out of 36 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

29 out of 36 gave 5 stars

Q: Overall experience with the Service Technician:

32 out of 36 gave 5 stars

Q: Please rate your overall experience with our company:

443 out of 489 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Akron, OH on Verified Purchase
"Great service, good value, friendly and knowledgeable techs!"
100% rating 100 from Kent, OH on Verified Purchase
"John and Kai were wonderful--very kind and professional. Excellent work."
100% rating 100 from Canton, OH on Verified Purchase
"Excellent service. Very professional and knowledgeable."
100% rating 100 from Akron, OH on Verified Purchase
"The installers did a great job, and it was an awesome experience all around!"
100% rating 100 from Mogadore, OH on Verified Purchase
"They did a great job and cleaned up nicely."
100% rating 100 from Stow, OH on Verified Purchase
"Scott and Ryan were both strict professionals, and we are very happy with the services. I feel safe knowing a professional installed the four installations. "
100% rating 100 from Doylestown, OH on Verified Purchase
"Adam, Alex, and Scott were all absolutely wonderful! Adam and Alex were SO respectful of keeping our newly installed carpet clean with shoe covers, and were extra quiet when they knew my baby was sleeping. Adam, Alex, and Scott were all very knowledgeable, worded things easily for me to understand, and were quick to respond to all of our needs! "
100% rating 100 from Tallmadge, OH on Verified Purchase
"If I could give you more than 5 stars, I would. I've never been more impressed with a company than I have been with J&J!"
94% rating 100 from Canton, OH on Verified Purchase
"This company is great. The folks that work for you are excellent and very good at explaining things."
100% rating 100 from Canton, OH on Verified Purchase
"I spoke with many employees over the last few months. Everyone was kind and professional. I had a furnace replaced, an air conditioner checked, electrical upgraded, and am scheduling a plumber. J&J has made me feel safe in my home. "
(189 Remaining)