Customer Reviews for J&J Plumbing Heating Cooling & Electric

4.9

658 reviews since January, 2022

(330) 688-1220 · jandjplumbing.com/
Akron, OH 44305

Consumer Review Summary

658 reviews since January, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of J&J Plumbing Heating Cooling & Electric. Here are the results to date:

5 Star

92%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

625 out of 654 gave 5 stars

Q: Timeliness in responding to your needs:

606 out of 655 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

568 out of 605 gave 5 stars

Q: Communication and follow-up from the Salesperson:

535 out of 600 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

592 out of 616 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

579 out of 614 gave 5 stars

Q: Condition of the work area after job completion:

589 out of 649 gave 5 stars

Q: How likely would you be to use our company again?

588 out of 651 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

587 out of 650 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

32 out of 37 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

30 out of 37 gave 5 stars

Q: Overall experience with the Service Technician:

33 out of 37 gave 5 stars

Q: Please rate your overall experience with our company:

590 out of 648 gave 5 stars

	100% rating 100 by J.P. from North Canton, OH on 03/22/26 Verified Purchase "Was a very pleasant experience. The installation was very quick, and the technician explained everything. Would recommend to anyone needing work done, go with the pros, you will not be disappointed!!"
	100% rating 100 by E.B. from Atwater, OH on 03/21/26 Verified Purchase "I found your company after being scammed by a plumber. My experience with your company has been fantastic. Everyone is friendly, knowledgeable, and explains everything in detail. My dog approved of Chase and Nigel. What more could I ask for? I have already recommended your company to a colleague in need of plumbing service. I’m so glad I found your company!"
	100% rating 100 by D.P. from Wadsworth, OH on 03/21/26 Verified Purchase "Quality, service, and professionalism will keep us coming back!"
	100% rating 100 by R.J. from Tallmadge, OH on 03/20/26 Verified Purchase "We recently had a new furnace and unit installed, and I wanted to share what a great experience it was. Kai, Matt, Stephen, and Garrett were all fantastic to work with. They were professional, knowledgeable, and took the time to explain everything clearly throughout the process. The team worked efficiently, kept everything clean, and made sure the installation was done right. It’s not every day you come across a group that is both skilled and genuinely friendly. Their attention to detail and teamwork really stood out. Thank you, Kai, Matt, Stephen, and Garrett, for the excellent service. We truly appreciate the hard work and would highly recommend this team to anyone needing HVAC work done!"
	100% rating 100 by J.M. from Mogadore, OH on 03/20/26 Verified Purchase "Brandon and Jake were so easy to work with. They were very patient in answering my questions and concerns. I so appreciated the phone calls before arriving, so I could get my 3 dogs situated. They were so great at explaining what was going on each day."
	100% rating 100 by D.H. from Tallmadge, OH on 03/20/26 Verified Purchase "Great service!"
	98% rating 100 by D.W. from Green, OH on 03/20/26 Verified Purchase "The plumbers who came to my house were professional and gave me two options to repair my basement issue. They kept me updated throughout the day with their progress. "
	100% rating 100 by K.S. from Akron, OH on 03/19/26 Verified Purchase "Andrew and Jack were awesome. They came to the house and did the work. They explained everything to me in detail. They were very respectful, and I will definitely use this company if I have any future needs."
	100% rating 100 by N.L. from Canton, OH on 03/14/26 Verified Purchase "J&J Plumbing, Heating, Cooling & Electric was a great experience. They were responsive, timely, and made everything feel so... easy. During an emergency, these interactions really go a long way. Would definitely recommend!"
	100% rating 100 by G.A. from Hudson, OH on 02/27/26 Verified Purchase "Our experience was fantastic! We will definitely be using you again for future needs. "

(249 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS