Customer Reviews for J&J Plumbing Heating Cooling & Electric

4.9

563 reviews since January, 2022

(330) 688-1220 · jandjplumbing.com/
Tallmadge, OH 44278

Consumer Review Summary

563 reviews since January, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of J&J Plumbing Heating Cooling & Electric. Here are the results to date:

5 Star

92%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

535 out of 561 gave 5 stars

Q: Timeliness in responding to your needs:

518 out of 561 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

480 out of 513 gave 5 stars

Q: Communication and follow-up from the Salesperson:

455 out of 510 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

503 out of 523 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

495 out of 522 gave 5 stars

Q: Condition of the work area after job completion:

503 out of 554 gave 5 stars

Q: How likely would you be to use our company again?

504 out of 557 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

503 out of 557 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

31 out of 36 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

29 out of 36 gave 5 stars

Q: Overall experience with the Service Technician:

32 out of 36 gave 5 stars

Q: Please rate your overall experience with our company:

508 out of 557 gave 5 stars

	100% rating 100 by 3.H. from Medina, OH on 10/21/25 Verified Purchase "Their work was quick and efficient. He thoroughly explained what he was doing and even took me on the roof to show me what he would be doing. Very happy with his work!"
	100% rating 100 by P.M. from Kent, OH on 10/14/25 Verified Purchase "Outstanding service and quick response! The service man, Jared, was very professional, extremely knowledgeable, and he went beyond our expectations. The next time I need any plumbing services, I will immediately call J&J Plumbing!"
	100% rating 100 by C.S. from Norton, OH on 09/27/25 Verified Purchase "Cory and Braden did an excellent job installing our new furnace and AC systems. The products are only as good as the installers, and we feel confident we are in good hands. Thank you, gentlemen. "
	100% rating 100 by D.W. from Canton, OH on 09/19/25 Verified Purchase "Although I was in the hospital, my wife and son were extremely happy with the work that was performed. The technician was extremely attentive, thorough, and courteous. My son, who lives in Louisiana, told me that he wishes that your company also worked in Louisiana. I am looking forward to our next appointment."
	98% rating 100 by A.K. from North Canton, OH on 09/19/25 Verified Purchase "I have been a regular customer for J & J, also being in the members' program, and they always exceed my expectations! I appreciate the fact that they practically do it all when it comes to home maintenance needs. Each person on the job is very knowledgeable, friendly, and thorough. On their recent visit, I had Scott, the electrician, who was so kind and guided me in understanding what work was done, along with the safety precautions. Jared, one of the plumbers, was also on this visit installing a new tankless water heater, and he was also great in helping me understand my new system every step of the way. I highly recommend J & J Plumbing for your home maintenance needs!"
	100% rating 100 by T.P. from Cleveland, OH on 09/19/25 Verified Purchase "We appreciated their responsiveness and professionalism throughout the install. Communication was good, and we are happy to have a quality HVAC system in our home."
	100% rating 100 by L.W. from Canton, OH on 09/17/25 Verified Purchase "Their job was done professionally and so much less invasive than expected. Adam made sure that we had water overnight, which we very much appreciated, and both Adam and Jack really were very helpful and explained everything completely. Thanks for your work"
	100% rating 100 by M.G. from Canton, OH on 09/15/25 Verified Purchase "I got a special maintenance package that I would like explained to me better. I have no complaints; the service was wonderful! I chose your company because you offered Rheem furnaces, and I believe they are the best. I really liked the salesman. He was helpful in securing my loan for the furnace. "
	90% rating 100 by R.H. from Akron, OH on 09/11/25 Verified Purchase "The installation team, John and Kai, were absolutely amazing! They helped us with troubleshooting a tricky exterior and even got another unit added that we didn't know could be added. The work was thoughtful. The salesperson was very nice as well."
	100% rating 100 by B.M. from Uniontown, OH on 09/04/25 Verified Purchase "The plumbing and electrical crew performed miracles, upgrading my plumbing and electrical installations. Everything that cropped up was met head-on and expertly."

(218 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS