Customer Reviews for J&J Plumbing Heating Cooling & Electric

4.9

694 reviews since January, 2022

(330) 688-1220 · jandjplumbing.com/
Akron, OH 44305

Consumer Review Summary

694 reviews since January, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of J&J Plumbing Heating Cooling & Electric. Here are the results to date:

5 Star

92%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

661 out of 690 gave 5 stars

Q: Timeliness in responding to your needs:

639 out of 691 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

603 out of 641 gave 5 stars

Q: Communication and follow-up from the Salesperson:

568 out of 635 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

627 out of 651 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

615 out of 650 gave 5 stars

Q: Condition of the work area after job completion:

622 out of 685 gave 5 stars

Q: How likely would you be to use our company again?

621 out of 687 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

619 out of 686 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

32 out of 37 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

30 out of 37 gave 5 stars

Q: Overall experience with the Service Technician:

33 out of 37 gave 5 stars

Q: Please rate your overall experience with our company:

622 out of 683 gave 5 stars

	100% rating 100 by A.R. from Tallmadge, OH on 05/22/26 Verified Purchase "Jared and Andrew replaced the plumbing in my 1960's house. They were respectful, informative, and professional. They left the site cleaner than they found it. My family was very comfortable with them working in our home. We'll definitely be using J&J's services again."
	100% rating 100 by B.M. from Uniontown, OH on 05/22/26 Verified Purchase "The service teams at J&J are very knowledgeable in their fields, they have excellent work ethics, and they work diligently to ensure you receive the best service and your job is completed quickly and correctly. They are careful to treat your home with respect and care, leaving their work area neat and clean. If you call in with an emergency situation, they get a team to you within that day, or sooner, depending on the situation. I wholeheartedly recommend them to all of our friends and family. "
	100% rating 100 by C.C. from Akron, OH on 05/18/26 Verified Purchase "These guys are great!"
	100% rating 100 by E.B. from Atwater, OH on 05/04/26 Verified Purchase "Working with J & J has been a fantastic experience. I had the pleasure of meeting their plumbers and electricians. The plumbers replaced outdated pipes, my well pump, water softener, and water heater. Chase, Wayland, and Nigel explained everything in detail. They were efficient and professional throughout the process. They even completed an add-on job of replacing my outside faucets. Mason was exceptional while completing my whole house rewire. He was friendly and professional. Mason explained everything in detail through all of the issues found while rewiring an 84-year-old home. Mason and Chase thoroughly clean up after their jobs. Bonus, my dog loved all of your technicians! I have already recommended you to friends and family!"
	100% rating 100 by C.S. from Aurora, OH on 05/02/26 Verified Purchase "Our experience with J&J was educational and efficient. Everyone that we worked with was very friendly and willing to answer any questions that we had. We enjoyed the gift that we received. Thank you."
	100% rating 100 by C.P. from North Canton, OH on 04/21/26 Verified Purchase "I recommend your company to everyone! I started using your company for HVAC because of my nephew, but now I use your company for everything. You are always our first call when we have an issue. Thank you for all that you do!"
	100% rating 100 by A.H. from Wadsworth, OH on 04/20/26 Verified Purchase "Doug was wonderful! Would highly recommend him! Very knowledgeable and courteous!"
	92% rating 100 by C.F. from Tallmadge, OH on 04/17/26 Verified Purchase "Thorough, communicated well, and timely."
	100% rating 100 by M.Z. from Hudson, OH on 04/16/26 Verified Purchase "Matt, Garrett and Muhammad were all kind, informative and hard workers. "
	100% rating 100 by J.Z. from North Canton, OH on 04/11/26 Verified Purchase "Scott and Jacob were very professional, knowledgeable, and friendly!"

(261 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS