Customer Reviews for Bayside Heating and Cooling

159 reviews since November, 2021

(410) 544-2665 · callbayside.com
Severna Park, MD 21146

Consumer Review Summary

159 reviews since November, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bayside Heating and Cooling. Here are the results to date:

5 Star

99%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

142 out of 144 gave 5 stars

Q: Timeliness in responding to your needs:

144 out of 145 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

58 out of 58 gave 5 stars

Q: Communication and follow-up from the Salesperson:

58 out of 58 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

57 out of 57 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

58 out of 58 gave 5 stars

Q: Condition of the work area after job completion:

143 out of 144 gave 5 stars

Q: How likely would you be to use our company again?

141 out of 145 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

142 out of 146 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

86 out of 87 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

84 out of 86 gave 5 stars

Q: Overall experience with the Service Technician:

86 out of 87 gave 5 stars

Q: Please rate your overall experience with our company:

155 out of 158 gave 5 stars

	100% rating 100 by M.K. from Glen Burnie, MD on 04/11/25 Verified Purchase "I am always 100% satisfied. Eric did an excellent job. He was very thorough and explained everything that he was doing. I will definitely recommend you to friends and family. Thank you for your excellent service!"
	100% rating 100 by P.O. from Laurel, MD on 03/29/25 Verified Purchase "The company did great work, but they even sent candies with a thank you note for the business afterwards. Classy move that separates them from the rest!"
	100% rating 100 by B.E. from Pasadena, MD on 02/28/25 Verified Purchase "I'm now warm and comfy!"
	100% rating 100 by J.S. from Annapolis, MD on 02/22/25 Verified Purchase "They were on time, explained the problem, fixed it, and gave recommendations to improve. They also gave us a timetable for the project."
	100% rating 100 by M.W. from Arnold, MD on 01/19/25 Verified Purchase "We completely trust Eric to service our Heating & Air Conditioning system as well as our generator. He goes above and beyond to make sure our system is working properly and explains his work. "
	100% rating 100 by G.S. from Severna Park, MD on 01/17/25 Verified Purchase "I only gave a 5-star rating because it was the highest rating I could give. When I called Kevin, we were in need of heating repairs. The company we had worked with for years decided to close their business and retire and I had no one to call. Bayside Heating was highly recommended to us so I called. Within 24 hours Kevin was at my house completing a full check and repair of my gas furnace. I like to watch as repair people work on my house and that was no problem for Kevin. When he found the problem he gave me a list of options to complete the repair and let me have input for the repair and cost, very unusual. He is a very easy to talk to person and I know I have found a dependable person to take care of my heating & cooling needs. If you are in need of heating & cooling work, I can confidently recommend Bayside Heating and Cooling. Kevin, YOU ARE THE BEST. "
	100% rating 100 by E.S. from Severna Park, MD on 01/12/25 Verified Purchase "From my initial phone call to my service appointment, everyone I spoke with was wonderful! I was kept updated throughout the day up until my appointment. The technician was friendly, and efficient, and patiently made sure I understood everything he was saying. "
	100% rating 100 by K.B. from Severna Park, MD on 12/26/24 Verified Purchase "Thank you- we appreciated your timely response and professionalism. "
	100% rating 100 by S.M. from Millersville, MD on 09/30/24 Verified Purchase "We were blown away by the honesty and kindness we experienced from Bayside."
	100% rating 100 by J.M. from Pasadena, MD on 09/26/24 Verified Purchase "Great service from Kevin as always."

(56 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS