Customer Reviews for Baldwin Cooling, Heating, Plumbing & Electrical

Baldwin Cooling, Heating, Plumbing & Electrical

4.9

504 reviews since February, 2022

(251) 239-9528 · baldwinhvac.com
Pineville, LA 71360

Consumer Review Summary

504 reviews since February, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Baldwin Cooling, Heating, Plumbing & Electrical. Here are the results to date:

5 Star

93%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

478 out of 499 gave 5 stars

Q: Timeliness in responding to your needs:

468 out of 499 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

458 out of 493 gave 5 stars

Q: Communication and follow-up from the Salesperson:

421 out of 484 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

480 out of 498 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

467 out of 497 gave 5 stars

Q: Condition of the work area after job completion:

451 out of 488 gave 5 stars

Q: How likely would you be to use our company again?

461 out of 499 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

461 out of 501 gave 5 stars

Q: Please rate your overall experience with our company:

448 out of 496 gave 5 stars

	100% rating 100 by T.D. from Spanish Fort, AL on 03/23/26 Verified Purchase "This was a good one. I’m satisfied that I have a good system that will serve me well, and I would like to continue my maintenance service in Spring and Fall."
	100% rating 100 by W.H. from Gulf Shores, AL on 03/16/26 Verified Purchase "I was very pleased with this company!"
	100% rating 100 by R.W. from Prichard, AL on 02/13/26 Verified Purchase "Great service. Friendly. Professional service. Answered all questions and explained the care and service of the product!"
	100% rating 100 by L.D. from Robertsdale, AL on 01/28/26 Verified Purchase "As we expected, everything about the HVAC installation went smoothly and resulted in a great experience. We've been with you for several years, and our HVACs and Generac remain reliable - exactly what we expect and need. Thank you!"
	100% rating 100 by C.M. from Fairhope, AL on 01/19/26 Verified Purchase "The installation team was excellent. Left no mess and were very polite and conscientious. "
	100% rating 100 by C.B. from Fairhope, AL on 12/12/25 Verified Purchase "All good! "
	100% rating 100 by D.S. from Daphne, AL on 12/04/25 Verified Purchase "Baldwin HVAC has a great team!"
	100% rating 100 by C.H. from Spanish Fort, AL on 11/18/25 Verified Purchase "I started out selecting 5 companies. I narrowed it down to 2. Ultimately, Baldwin Cooling, Heating, Plumbing, and Electrical won out. Great price, best warranty, fantastic installation, and cleanup! "
	100% rating 100 by S.D. from Spanish Fort, AL on 10/03/25 Verified Purchase "Micah, the technician and salesperson, was very knowledgeable and responsive to our needs. He is definitely an asset to the company. Aaron and Jesus were very professional with the installation. They explained the entire process and how the AC worked. They left my home clean and "cold" :) Your entire team has top-notch professionalism, and the company is lucky to have them as employees!"
	100% rating 100 by A.J. from Spanish Fort, AL on 09/25/25 Verified Purchase "We have been a customer for thirty years. All your workers are very professional and treats us “old people” with respect. "

(178 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS