Customer Reviews for Champion Cooling, Heating & Plumbing

4.9

216 reviews since March, 2022

(512) 580-5555 · championacaustin.com/
Pineville, LA 71360

Consumer Review Summary

216 reviews since March, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Champion Cooling, Heating & Plumbing. Here are the results to date:

5 Star

92%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

207 out of 214 gave 5 stars

Q: Timeliness in responding to your needs:

192 out of 211 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

202 out of 213 gave 5 stars

Q: Communication and follow-up from the Salesperson:

189 out of 208 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

201 out of 212 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

202 out of 211 gave 5 stars

Q: Condition of the work area after job completion:

194 out of 213 gave 5 stars

Q: How likely would you be to use our company again?

191 out of 214 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

187 out of 212 gave 5 stars

Q: Please rate your overall experience with our company:

194 out of 214 gave 5 stars

	100% rating 100 by K.S. from Pflugerville, TX on 02/14/26 Verified Purchase "I’ve been using Champion for about 3 years, and every time I have needed something fixed or replaced, it has been handled in a very timely and professional manner. "
	100% rating 100 by B.W. from Austin, TX on 11/22/25 Verified Purchase "The team was very professional, polite, and answered all the questions we asked."
	100% rating 100 by W.W. from Austin, TX on 09/04/25 Verified Purchase "Daniel and his assistant were great to work with--they explained things clearly. The office was prompt in responding to requests and scheduling."
	100% rating 100 by R.S. from Manor, TX on 08/27/25 Verified Purchase "Installation was great, and the workers left my hallway even cleaner than they found it! "
	100% rating 100 by R.M. from Spicewood, TX on 08/06/25 Verified Purchase "Good company, polite and respectful employees."
	100% rating 100 by D.M. from Austin, TX on 07/10/25 Verified Purchase "My AC decided to go out right before I was leaving for vacation, and I was having a person house/dog sit. I have used Champion in the past, so I called them. It turns out my whole system needed to be replaced. They changed their schedule to install it the next day, and it was basically done by the time my dog sitter arrived. I would definitely use them again (hopefully no AC work for a while)."
	100% rating 100 by E.A. from Austin, TX on 06/23/25 Verified Purchase "Very satisfied with the job done by Kevin and crew, as well as their explanation of the work being performed. Very professional, courteous, and knowledgeable. Would highly recommend them."
	100% rating 100 by G.W. from Austin, TX on 06/11/25 Verified Purchase "I can't believe we called about our A/C failure in the morning and had a new unit installed in the afternoon!"
	98% rating 100 by V.B. from Austin, TX on 04/29/25 Verified Purchase "It was a quick and easy install, about 5 hrs. And they left everything clean. Juan and the service manager were very helpful with all my questions. Very satisfied with the service!"
	100% rating 100 by B.S. from Austin, TX on 01/31/25 Verified Purchase "Great customer experience and quality of work. Thanks James and Matt. "

(83 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS