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Air Tech of Katy
96.573208722741 100
4.9

488 reviews since February, 2022

Air Tech of Katy
(281) 550-5640 ยท
Pineville, LA 71360

Consumer Review Summary

488 reviews since February, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Air Tech of Katy. Here are the results to date:

Satisfaction Ratings
5 Star
90%
4 Star
8%
3 Star
2%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

440 out of 480 gave 5 stars

Q: Timeliness in responding to your needs:

446 out of 484 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

429 out of 480 gave 5 stars

Q: Communication and follow-up from the Salesperson:

417 out of 479 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

444 out of 482 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

433 out of 480 gave 5 stars

Q: Condition of the work area after job completion:

422 out of 474 gave 5 stars

Q: How likely would you be to use our company again?

438 out of 486 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

422 out of 483 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1 out of 1 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1 out of 1 gave 5 stars

Q: Overall experience with the Service Technician:

1 out of 1 gave 5 stars

Q: Please rate your overall experience with our company:

429 out of 484 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
94% rating 100 from Richmond, TX on Verified Purchase
"Our new system is working well. Excellent teamwork in installing our new unit. Very pleased with the person explaining our needs and the installation team. "
100% rating 100 from Katy, TX on Verified Purchase
"I have been a customer for several years, and your service has been very good. "
98% rating 100 from Sugar Land, TX on Verified Purchase
"We appreciated the rapid response in replacing the unit."
100% rating 100 from Katy, TX on Verified Purchase
"My AC went out middle of August, and we were having a hard time getting someone to show. The sales rep, Edgar, was there within the hour. He explained all our options and was very knowledgeable about the products. They came and installed a whole new Inside and outside unit, the same day. Their crew was out of there by 6ish and were also polite and courteous. "
100% rating 100 from Richmond, TX on Verified Purchase
"Everyone was highly professional."
100% rating 100 from Houston, TX on Verified Purchase
"Thanks to your guys, we now have a system that is keeping us cool! "
100% rating 100 from Houston, TX on Verified Purchase
"Very professional. Supervisors physically checked in several times throughout the day to monitor the progress of duct installation. "
100% rating 100 from Katy, TX on Verified Purchase
"I am very happy with the results concerning your services. My wife and I had this problem with our AC for quite a while. Your reps (Manuel and Zik) were professional and knowledgeable. We can sleep better now that they fixed our situation."
100% rating 100 from Katy, TX on Verified Purchase
"Quick response. Knowledgeable technicians. Excellent skills and troubleshooting. Excellent product and warranty at a reasonable price."
100% rating 100 from Katy, TX on Verified Purchase
"Air Tech really worked with us to get the price we were looking for, and our salesperson, Edgar, is very knowledgeable, professional, and personable! He explained all the systems available and broke them down to only what we really need. He helped us every step of the way! "
(205 Remaining)