Customer Reviews for Smoak's Comfort Control

Smoak's Comfort Control

325 reviews since May, 2022

(843) 556-9550 · smoakscomfort.com
Charleston, SC 29407-5925

Consumer Review Summary

325 reviews since May, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Smoak's Comfort Control. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

314 out of 322 gave 5 stars

Q: Timeliness in responding to your needs:

308 out of 325 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

304 out of 319 gave 5 stars

Q: Communication and follow-up from the Salesperson:

290 out of 318 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

284 out of 294 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

307 out of 323 gave 5 stars

Q: Condition of the work area after job completion:

299 out of 322 gave 5 stars

Q: How likely would you be to use our company again?

312 out of 324 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

309 out of 324 gave 5 stars

Q: Please rate your overall experience with our company:

304 out of 321 gave 5 stars

	100% rating 100 by B.C. from Charleston, SC on 02/11/26 Verified Purchase "They did the job timely and they explained the installation process to me. They cleaned up after the completion. They did follow up post-job completion. "
	100% rating 100 by S.C. from Charleston, SC on 01/21/26 Verified Purchase "William and his team are great to work with. "
	100% rating 100 by D.B. from Charleston, SC on 12/26/25 Verified Purchase "John installed a new exterior Energy Star Rinnai Tankless Water Heater and removed an interior GE 50-gallon tank from inside the house. John did an outstanding job! "
	100% rating 100 by D.S. from Charleston, SC on 11/24/25 Verified Purchase "Fantastic service, as always!"
	100% rating 100 by E.S. from Charleston, SC on 11/21/25 Verified Purchase "I believe we received first-class service! "
	100% rating 100 by G.S. from Charleston, SC on 11/21/25 Verified Purchase "I’m pleased to have a system custom-built for my building. The response times from the very first meeting to install were not usual for businesses today. Your employees are respectful and knowledgeable. Thank you very much!"
	100% rating 100 by C.W. from Charleston, SC on 11/20/25 Verified Purchase "My parents, brother, and I have used your company for almost 40 years!"
	100% rating 100 by C.B. from Chicago, IL on 11/20/25 Verified Purchase "Great job replacing our AC unit! "
	100% rating 100 by N.P. from Mt Pleasant, SC on 09/29/25 Verified Purchase "Thank you!"
	100% rating 100 by T.H. from Summerville, SC on 09/13/25 Verified Purchase "Excellent product, knowledgeable techs, have been using Smoak's for 40 years now, never had any kind of problem with them. Outstanding company!"

(132 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS