5
359 reviews since May, 2022
Consumer Review Summary
359 reviews since May, 2022
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Smoak's Comfort Control. Here are the results to date:
Survey Question Results
Q: Were we able to respond to your needs in a timely manner?
3 out of 4 gave 5 stars
Q: Courtesy and professionalism of our Phone Representatives:
346 out of 356 gave 5 stars
Q: Timeliness in responding to your needs:
337 out of 355 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
330 out of 346 gave 5 stars
Q: Communication and follow-up from the Salesperson:
316 out of 345 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
314 out of 324 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
335 out of 355 gave 5 stars
Q: Condition of the work area after job completion:
331 out of 356 gave 5 stars
Q: How likely would you be to use our company again?
341 out of 354 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
341 out of 358 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
2 out of 2 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
2 out of 2 gave 5 stars
Q: Overall experience with the Service Technician:
2 out of 2 gave 5 stars
Q: Please rate your overall experience with our company:
336 out of 355 gave 5 stars
Q: How likely would you be to use Smoak’s Comfort Control again?
4 out of 4 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS