5
367 reviews since May, 2022
Consumer Review Summary
367 reviews since May, 2022
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Smoak's Comfort Control. Here are the results to date:
Survey Question Results
Q: Were we able to respond to your needs in a timely manner?
11 out of 12 gave 5 stars
Q: Courtesy and professionalism of our Phone Representatives:
354 out of 364 gave 5 stars
Q: Timeliness in responding to your needs:
337 out of 355 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
330 out of 346 gave 5 stars
Q: Communication and follow-up from the Salesperson:
316 out of 345 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
321 out of 331 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
342 out of 362 gave 5 stars
Q: Condition of the work area after job completion:
339 out of 364 gave 5 stars
Q: How likely would you be to use our company again?
341 out of 354 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
349 out of 366 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
3 out of 3 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
3 out of 3 gave 5 stars
Q: Overall experience with the Service Technician:
2 out of 2 gave 5 stars
Q: Please rate your overall experience with our company:
344 out of 363 gave 5 stars
Q: How likely would you be to use Smoak’s Comfort Control again?
12 out of 12 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS