Customer Reviews for Cornwall Plumbing & Heating

4.9

30 reviews since November, 2022

(860) 672-6350 · cornwallp-h.com/
Canaan, CT 06018

Consumer Review Summary

30 reviews since November, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Cornwall Plumbing & Heating. Here are the results to date:

5 Star

93%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

29 out of 30 gave 5 stars

Q: Timeliness in responding to your needs:

25 out of 30 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

9 out of 9 gave 5 stars

Q: Communication and follow-up from the Salesperson:

6 out of 8 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

8 out of 8 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

8 out of 8 gave 5 stars

Q: Condition of the work area after job completion:

28 out of 29 gave 5 stars

Q: How likely would you be to use our company again?

27 out of 30 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

26 out of 30 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

21 out of 21 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

20 out of 20 gave 5 stars

Q: Overall experience with the Service Technician:

20 out of 20 gave 5 stars

Q: Please rate your overall experience with our company:

24 out of 28 gave 5 stars

	100% rating 100 by D.P. from Litchfield, CT on 04/09/26 Verified Purchase "As always, outstanding work by your team and Randy in particular. Above and beyond!"
	98% rating 100 by J.A. from Sharon, CT on 03/29/25 Verified Purchase "We've had wonderful experiences with the whole team. In this last installment of the heat pump we were especially impressed not only with Chris' knowledge of the work but also his ability to communicate what he was doing and his sensitivity to our needs. The office team of Kim and Jessica also did well in responding to our questions and ensuring our satisfaction. We look forward to working with you on future projects."
	100% rating 100 by T.W. from Salisbury, CT on 02/17/25 Verified Purchase "All of the staff at Cornwall Plumbing have been helpful and courteous to me. I especially appreciate the willingness of the owner, Joey, to problem solve with me possible solutions for the complicated problem we have with our well."
	100% rating 100 by R.C. from Kent, CT on 01/15/25 Verified Purchase "Very satisfied with the work and the servicemen who made the repairs even over a Christmas holiday."
	100% rating 100 by P.D. from West Cornwall, CT on 07/26/24 Verified Purchase "A customer for ten years and have always be satisfied with results and grateful for timely response to emergencies."
	100% rating 100 by R.C. from Kent, CT on 01/12/24 Verified Purchase "Always first-rate work and products combined with excellent service and knowledge. I've worked with Joey and Cornwall Plumbing for over 10 years. Always 100% satisfied."
	100% rating 100 by S.L. from Salisbury, CT on 11/14/23 Verified Purchase "We are so glad we chose you for our library's plumbing and heating needs. Thanks for the excellent work."
	100% rating 100 by M.W. from West Cornwall, CT on 11/19/22 Verified Purchase "Great!"

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS