VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Bob Larson Plumbing LLC
97.568361167187 100
4.9

601 reviews since June, 2022

Bob Larson Plumbing LLC
(253) 475-8440 ยท
Tacoma, WA 98446

Consumer Review Summary

601 reviews since June, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Larson Plumbing LLC. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

557 out of 594 gave 5 stars

Q: Timeliness in responding to your needs:

552 out of 599 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

87 out of 92 gave 5 stars

Q: Communication and follow-up from the Salesperson:

85 out of 93 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

90 out of 93 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

86 out of 92 gave 5 stars

Q: Condition of the work area after job completion:

528 out of 593 gave 5 stars

Q: How likely would you be to use our company again?

532 out of 595 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

537 out of 595 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

485 out of 505 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

470 out of 503 gave 5 stars

Q: Overall experience with the Service Technician:

476 out of 500 gave 5 stars

Q: Please rate your overall experience with our company:

544 out of 595 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Lakewood, WA on Verified Purchase
"THANK YOU SO MUCH FOR HELPING US IN OUR EMERGENCY! YOU RESPONDED QUICKLY AND HAD THE WORK DONE THE SAME DAY! WE APPRECIATE YOUR TEAM AND PROFESSIONALISM."
100% rating 100 from Tacoma, WA on Verified Purchase
"Wonderful response time. Knowledgeable and competent employees who satisfied our concerns."
100% rating 100 from Tacoma, WA on Verified Purchase
"Thank you, Ben, for a job well done!"
100% rating 100 from Fircrest, WA on Verified Purchase
"I have used Bob Larson Plumbing for a few years, and they have been honest, hard-working, and responsive to my needs, and they understand the issues that I have had with my older home. "
75% rating 100 from Tacoma, WA on Verified Purchase
"Thank you!"
100% rating 100 from Tacoma, WA on Verified Purchase
"You knew what the problem was. You explained what needed to be done. You installed the solution."
100% rating 100 from Buckley, WA on Verified Purchase
"We have had a great experience with Bob Larson Plumbing. It definitely helps when the people you call get you assistance quickly. We purchased a maintenance warranty, which is worth the cost. Keegan came in and did an inspection, a fine young man who I felt was very thorough, to a date I picked to fix what needed to be done. Then Shawn and Aleque came to do repairs; they were awesome, thorough, very pleasant, and tag-teamed the job and got it done in time for my nap, lol. I would fully recommend Bob Larson, and they are our forever plumbers!"
100% rating 100 from Tacoma, WA on Verified Purchase
"It was super easy, which is what I wanted. And way cheaper than other companies. "
100% rating 100 from Steilacoom, WA on Verified Purchase
"Chris had been recommended to me as a great plumber, and I definitely agree. He knew what he was doing, was honest, and respectful. He treated his co-worker well. And he solved my plumbing problems! Definitely my new plumber. Keegan was also conscientious in his plumbing abilities, was very amiable, and worked to bring my plumbing up to code. Thank you for your quick response time! "
100% rating 100 from Tacoma, WA on Verified Purchase
"Both technicians were very patient and polite. "
(280 Remaining)