VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Bob Larson Plumbing LLC
97.730297205382 100
4.9

748 reviews since June, 2022

Bob Larson Plumbing LLC
(253) 475-8440 ·
Tacoma, WA 98446

Consumer Review Summary

748 reviews since June, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Larson Plumbing LLC. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

703 out of 741 gave 5 stars

Q: Timeliness in responding to your needs:

691 out of 746 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

87 out of 92 gave 5 stars

Q: Communication and follow-up from the Salesperson:

85 out of 93 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

90 out of 93 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

86 out of 92 gave 5 stars

Q: Condition of the work area after job completion:

664 out of 738 gave 5 stars

Q: How likely would you be to use our company again?

661 out of 739 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

666 out of 741 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

631 out of 652 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

612 out of 649 gave 5 stars

Q: Overall experience with the Service Technician:

618 out of 646 gave 5 stars

Q: Please rate your overall experience with our company:

676 out of 741 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Gig Harbor, WA on Verified Purchase
"Everyone we dealt with from phone to repair was professional and kind. "
100% rating 100 from Puyallup, WA on Verified Purchase
"Anthony was extremely professional, friendly, and efficient."
100% rating 100 from University Pl, WA on Verified Purchase
"Plumbers are "expensive" but indispensable, and Bob Larson Plumbing is totally worth it: I have an old house, many non-emergency plumbing issues, and all their plumbers are top-notch, as are all their phone staff - 100% knowledgeable, trustworthy, super nice. Their maintenance program is also worth it (priority service, parts discount, extended warranty, yearly inspection, etc.). Especially love the excellent workmanship in my home; every job is beyond my expectations!"
100% rating 100 from Gig Harbor, WA on Verified Purchase
"Thank you for a job well done. We have used your service several times and have, each time, been satisfied with the performance of your entire staff of employees."
100% rating 100 from Puyallup, WA on Verified Purchase
"Fantastic! Ben was great and very informative. "
100% rating 100 from Milton, WA on Verified Purchase
"I can’t tell you how much I appreciate the prompt response to my request for help with a leaky sink and other issues here at the house. It turned out to be a lot more work than any of us expected, but it was done quickly and professionally, and I’m positive it was a necessary repair. Thank you again."
100% rating 100 from Puyallup, WA on Verified Purchase
"We have always had good service, very professional and knowledgeable technicians, and the office staff."
100% rating 100 from Tacoma, WA on Verified Purchase
"Everything is great!"
100% rating 100 from Gig Harbor, WA on Verified Purchase
"Received a quote on the work the same day. Customer Service followed up with me and decided to move forward on the replacement of the water heater and bringing the corresponding plumbing up to code. They were able to book the job within a couple of days. The techs were professional and knowledgeable, and reviewed everything with me upon completion. I will definitely use (and refer others) to Bob Larson Plumbing again."
100% rating 100 from Federal Way, WA on Verified Purchase
"From start to finish of my very long project(s), every technician has been extremely professional, clean, and takes the time needed to make sure everything is done right. Anthony was just here for a full week, and he was amazing, caring, and did a superb job! Keegan spent almost a week here before Anthony came out, and he worked so hard to make sure I could get back into my home as soon as possible, which was so nice! My rep, Amber, has been a godsend too. I appreciate the heck out of her. She is super responsive and has made having to call in over and over a delight, not an inconvenience. Thanks for being exceptional! P.S. I'm so proud to show off my Bob Larson gigantic cup!"
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