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Bob Larson Plumbing LLC
97.356853020739 100
4.9

488 reviews since June, 2022

Bob Larson Plumbing LLC
(253) 475-8440 ยท
Tacoma, WA 98446

Consumer Review Summary

488 reviews since June, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Larson Plumbing LLC. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

448 out of 482 gave 5 stars

Q: Timeliness in responding to your needs:

445 out of 486 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

87 out of 92 gave 5 stars

Q: Communication and follow-up from the Salesperson:

85 out of 93 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

90 out of 93 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

86 out of 92 gave 5 stars

Q: Condition of the work area after job completion:

426 out of 480 gave 5 stars

Q: How likely would you be to use our company again?

427 out of 482 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

432 out of 483 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

374 out of 392 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

360 out of 390 gave 5 stars

Q: Overall experience with the Service Technician:

366 out of 388 gave 5 stars

Q: Please rate your overall experience with our company:

437 out of 483 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Tacoma, WA on Verified Purchase
"Very friendly technicians and no pressure sales and they left my home in excellent condition."
100% rating 100 from Tacoma, WA on Verified Purchase
"After taking an assessment of our needs, Anthony gave us clear, detailed estimates. After calling the office, we were scheduled for the next day. Anthony completed the job in a timely and professional manner and did a complete cleanup. We are very pleased. The office personnel were very helpful!"
100% rating 100 from Fircrest, WA on Verified Purchase
"Knowledgeable, experienced, polite, timely, and reasonable price!"
100% rating 100 from Tacoma, WA on Verified Purchase
"Our tech was Matthew, and he explained the different price options to replace our water heater. Very nice fellow to work with."
100% rating 100 from Auburn, WA on Verified Purchase
"Hansen was very professional, he was very friendly, and my dog loved him. When he arrived at our home, he immediately went to work. I'm very happy that I called Bob Larson Plumbing LLC!"
100% rating 100 from Tacoma, WA on Verified Purchase
"Ben and his trainee were both very polite and efficient!"
100% rating 100 from Tacoma, WA on Verified Purchase
"We love you guys. You totally came to our rescue during this remodel. Thank you!"
100% rating 100 from Gig Harbor, WA on Verified Purchase
"I had used Bob Larson Plumbing late last year to fix a kitchen sink issue. The service was great, timely, and cost-effective. The service guy also did a check of the house plumbing and provided some recommendations without any pressure - which was awesome. What he said may happen to our water heater is EXACTLY what happened. When it did, I scheduled with Bob Larson largely because of their lack of use of fear pressure when giving us recommendations. In replacing the water heater, the company worked hard to ensure that the needs of my schedule were met. The installer (same as the kitchen sink issue) was fantastic. The install was fantastic. Cannot be happier with Bob Larson Plumbing and would without reservation recommend to anyone."
100% rating 100 from Gig Harbor, WA on Verified Purchase
"Benjamin is an outstanding representative of Bob Larson Plumbing. He is punctual, professional, and efficient. We are glad he is the technician who does most of our work."
100% rating 100 from University Pl, WA on Verified Purchase
"Thank you for coming to my rescue so promptly! It was quite an emergency fix, and I was so very grateful to get a patch-up job on the spot. So happy with the final fix. Really professional plumbers, and I could not be happier with their work! Thank you! "
(235 Remaining)