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Bob Larson Plumbing LLC
97.615187713311 100
4.9

647 reviews since June, 2022

Bob Larson Plumbing LLC
(253) 475-8440 ยท
Tacoma, WA 98446

Consumer Review Summary

647 reviews since June, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Larson Plumbing LLC. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

603 out of 640 gave 5 stars

Q: Timeliness in responding to your needs:

595 out of 645 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

87 out of 92 gave 5 stars

Q: Communication and follow-up from the Salesperson:

85 out of 93 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

90 out of 93 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

86 out of 92 gave 5 stars

Q: Condition of the work area after job completion:

572 out of 639 gave 5 stars

Q: How likely would you be to use our company again?

572 out of 640 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

577 out of 641 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

531 out of 551 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

514 out of 548 gave 5 stars

Q: Overall experience with the Service Technician:

519 out of 545 gave 5 stars

Q: Please rate your overall experience with our company:

586 out of 641 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Puyallup, WA on Verified Purchase
"Chris and his team did an outstanding job, fast and reliable repair, and expert advice."
100% rating 100 from Tacoma, WA on Verified Purchase
"Very well done. Royce was the main reason I selected Bob Larson Plumbing. He showed up on time, was very knowledgeable, and kept me informed during the whole project. He never made me feel that I wasn't important. 100% satisfied. Thank you!"
100% rating 100 from Gig Harbor, WA on Verified Purchase
"Thank you for taking good care of us!"
100% rating 100 from Tacoma, WA on Verified Purchase
"The tech for my job was Sean. Professional, kind, cool, calm, and collected. What a pro! Very stressful situation for me - spending lots of money that I wasn't expecting to spend - and the work he did, and the way he conducted himself (so kind), made it all seem worthwhile. Don't lose him - he is absolutely the most knowledgeable about my heating system, and I will refer him all day, every day. Thank you for the gift; I'll proudly show it off all over town! "
100% rating 100 from Puyallup, WA on Verified Purchase
"The installer did an excellent job and gave us good advice on the best way to go with our plumbing needs. "
100% rating 100 from Tacoma, WA on Verified Purchase
"Excellent customer service. We bought the house, and on the first day, the sewer backed up, the sewer line cracked, and all plumbing fixtures were improperly installed and leaking. The team came in and fixed mostly everything in one day. They did find a major leak in the seal in the bathroom where the toilet was not seated, which became costly for the mitigation of the soaked floor. Outstanding work!"
100% rating 100 from Federal Way, WA on Verified Purchase
"Lead Technician Chris was prompt, professional, compassionate, and a good communicator. I very much appreciated his collaboration and cooperation with other service providers on this job. Thank you!"
97% rating 100 from Puyallup, WA on Verified Purchase
"My furnace failed the day the sale of our house was supposed to close. Larson's crew obtained parts and had it working like new by the end of the day."
97% rating 100 from Lakewood, WA on Verified Purchase
"The technicians were polite and knowledgeable and delivered the product!"
100% rating 100 from Tacoma, WA on Verified Purchase
"You guys are great, timely completion! "
(296 Remaining)