VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Bob Larson Plumbing LLC
97.657797905463 100
4.9

782 reviews since June, 2022

Bob Larson Plumbing LLC
(253) 475-8440 ·
Tacoma, WA 98446

Consumer Review Summary

782 reviews since June, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Larson Plumbing LLC. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

734 out of 775 gave 5 stars

Q: Timeliness in responding to your needs:

724 out of 780 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

87 out of 92 gave 5 stars

Q: Communication and follow-up from the Salesperson:

85 out of 93 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

90 out of 93 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

86 out of 92 gave 5 stars

Q: Condition of the work area after job completion:

696 out of 772 gave 5 stars

Q: How likely would you be to use our company again?

692 out of 772 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

697 out of 775 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

663 out of 686 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

643 out of 683 gave 5 stars

Q: Overall experience with the Service Technician:

649 out of 679 gave 5 stars

Q: Please rate your overall experience with our company:

706 out of 774 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Lakewood, WA on Verified Purchase
"I had a plumbing problem 3 other plumbers tried to fix over the years without success. It took Bob Larson's experts 2 days of relentless effort to diagnose the problem and investigate various solutions. I observed total commitment to resolving my problem, and finally the issue was identified and fixed. I am so grateful and relieved. This was a remarkable experience for me. Respect and trust have been established between Bob Larson's business and me. I will confidently refer my family and friends to them. "
100% rating 100 from Spanaway, WA on Verified Purchase
"Had a new hot water heater installed in my home. My installers were very nice, professional, and cleaned up after themselves. I will definitely use Larson Plumbing again. ( Hopefully not too soon..lol). Every time I call, the ladies in the office are so friendly and helpful with all my needs. Thank you again for being kind and professional. I feel like part of the Bob Larson family now. Enjoy your day!!"
100% rating 100 from Puyallup, WA on Verified Purchase
"Good service!"
100% rating 100 from University Pl, WA on Verified Purchase
"The plumbing technician who did the work at my home was personable and professional. The person at the office responding to calls was so knowledgeable and friendly. "
86% rating 100 from Puyallup, WA on Verified Purchase
"Everyone was very helpful and responsive. Our leak was difficult to locate, so your customer service person recommended two companies. Dave and Drew came back and took care of business. After they completed everything, they waited until I got home to explain what they did. When your water line breaks, it's catastrophic for the homeowner, so it's comforting when a business shows compassion and does what they can to quickly restore service! Bravo!"
100% rating 100 from Tacoma, WA on Verified Purchase
"Malulani is awesome — he's done a great job, and I have peace of mind now, knowing there are no more leaks, an easy shutoff, and water monitoring. You all took a really bad experience and helped me through it. Looking forward to the new shower. You guys are great."
100% rating 100 from Puyallup, WA on Verified Purchase
"We had an excellent experience with a technician today. He worked hard and answered any questions we had. He was very respectful and thorough with his work. We are very happy with the experience we had today."
100% rating 100 from Yelm, WA on Verified Purchase
"Very professional!"
100% rating 100 from Federal Way, WA on Verified Purchase
"I liked that it was a family/locally owned business as opposed to one of the larger companies (Southwest Plumbing, etc.) and had been part of the community for many years. "
100% rating 100 from Puyallup, WA on Verified Purchase
"I’ve used Bob Larson’s plumbing services twice now, and they’ve been great both times. Anthony and Ben are both very friendly and knowledgeable about their trade."
(350 Remaining)