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Bob Larson Plumbing LLC
97.568940493469 100
4.9

608 reviews since June, 2022

Bob Larson Plumbing LLC
(253) 475-8440 ยท
Tacoma, WA 98446

Consumer Review Summary

608 reviews since June, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Larson Plumbing LLC. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

564 out of 601 gave 5 stars

Q: Timeliness in responding to your needs:

559 out of 606 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

87 out of 92 gave 5 stars

Q: Communication and follow-up from the Salesperson:

85 out of 93 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

90 out of 93 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

86 out of 92 gave 5 stars

Q: Condition of the work area after job completion:

534 out of 600 gave 5 stars

Q: How likely would you be to use our company again?

538 out of 602 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

543 out of 602 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

492 out of 512 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

477 out of 510 gave 5 stars

Q: Overall experience with the Service Technician:

482 out of 507 gave 5 stars

Q: Please rate your overall experience with our company:

550 out of 602 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Tacoma, WA on Verified Purchase
"We were very satisfied with the job Benjamin and Brennan did installing our new Rheem 50-gallon water heater. They were professional, knowledgeable, and thorough. "
100% rating 100 from Edgewood, WA on Verified Purchase
"Our technician/plumber was outstanding. Not only did he help identify the problem, but his analysis of the overall cause of the leak was also spot on. His consciousness and professional approach to the job were the best I have experienced with any plumbing repair I have had in the past. Thank you! 5 Stars !!!!!"
100% rating 100 from Lakewood, WA on Verified Purchase
"THANK YOU SO MUCH FOR HELPING US IN OUR EMERGENCY! YOU RESPONDED QUICKLY AND HAD THE WORK DONE THE SAME DAY! WE APPRECIATE YOUR TEAM AND PROFESSIONALISM."
100% rating 100 from Tacoma, WA on Verified Purchase
"Wonderful response time. Knowledgeable and competent employees who satisfied our concerns."
100% rating 100 from Tacoma, WA on Verified Purchase
"Thank you, Ben, for a job well done!"
100% rating 100 from Fircrest, WA on Verified Purchase
"I have used Bob Larson Plumbing for a few years, and they have been honest, hard-working, and responsive to my needs, and they understand the issues that I have had with my older home. "
75% rating 100 from Tacoma, WA on Verified Purchase
"Thank you!"
100% rating 100 from Tacoma, WA on Verified Purchase
"You knew what the problem was. You explained what needed to be done. You installed the solution."
100% rating 100 from Buckley, WA on Verified Purchase
"We have had a great experience with Bob Larson Plumbing. It definitely helps when the people you call get you assistance quickly. We purchased a maintenance warranty, which is worth the cost. Keegan came in and did an inspection, a fine young man who I felt was very thorough, to a date I picked to fix what needed to be done. Then Shawn and Aleque came to do repairs; they were awesome, thorough, very pleasant, and tag-teamed the job and got it done in time for my nap, lol. I would fully recommend Bob Larson, and they are our forever plumbers!"
100% rating 100 from Tacoma, WA on Verified Purchase
"It was super easy, which is what I wanted. And way cheaper than other companies. "
(282 Remaining)