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Bob Larson Plumbing LLC
97.684610075914 100
4.9

802 reviews since June, 2022

Bob Larson Plumbing LLC
(253) 475-8440 ยท
Tacoma, WA 98446

Consumer Review Summary

802 reviews since June, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Larson Plumbing LLC. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

754 out of 795 gave 5 stars

Q: Timeliness in responding to your needs:

743 out of 800 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

87 out of 92 gave 5 stars

Q: Communication and follow-up from the Salesperson:

85 out of 93 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

90 out of 93 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

86 out of 92 gave 5 stars

Q: Condition of the work area after job completion:

715 out of 792 gave 5 stars

Q: How likely would you be to use our company again?

710 out of 791 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

715 out of 795 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

683 out of 706 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

662 out of 703 gave 5 stars

Q: Overall experience with the Service Technician:

668 out of 699 gave 5 stars

Q: Please rate your overall experience with our company:

724 out of 794 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from University Pl, WA on Verified Purchase
"Excellent work. Royce went above and beyond to make sure that the project was done correctly. "
100% rating 100 from Puyallup, WA on Verified Purchase
"We were in a pinch when we contacted you. Our water heater had just died. We were able to get Benjamin to come out the same day we called and give us a bid. Our water heater is located inside our living space. To prevent any inside water damage, we wanted him to drill a hole in our floorboard and pipe it to flow outside in case of any water leakage overflowing the drip pan. He said that was no problem. While doing that project, he discovered we had some corroded pipes that needed to be replaced and one leaky pipe in our crawl space we were not aware of. With his attention to detail, this has saved us from having further water damage in our crawl space. We were able to repair the pipes the following day. Benjamin is very nice, knowledgeable, and takes pride in his work. It was a pleasure working with the team in the office and the technicians on-site. We also received a thank-you gift from the company, which was nice. I highly recommend Bob Larson Plumbing Co. for your home."
100% rating 100 from University Pl, WA on Verified Purchase
"Armondo (Mondo) did an amazing job helping me decide the best course of action for my toilet repairs. He took the time to hear and review my concerns and provided me with multiple options for me to consider. He was patient and experienced with the details of what I needed, the timeline, and the cost. I really appreciate his attention to detail and professionalism. Thank you!!!"
100% rating 100 from Tacoma, WA on Verified Purchase
"Thank you for the gift. The cookies are yummy, and the cup is very nice. Thank you, everyone, for your help getting my plumbing done right. The hot water heater needed to be replaced more than I knew....."
100% rating 100 from Orting, WA on Verified Purchase
"Nathan was very helpful in this process of water and plumbing that was past due to be updated. Nathan and Drew worked very hard every day and kept us informed every day. All questions we asked were answered with all options. We would recommend this Company and Nathan and Drew for their willingness to dive in, get dirty, and get the job done right."
100% rating 100 from Birmingham, AL on Verified Purchase
"Love the team at Bob Larson Plumbing! Knowledgeable and Professional!"
100% rating 100 from Federal Way, WA on Verified Purchase
"Everything went smoothly, and all our questions were answered. "
100% rating 100 from University Pl, WA on Verified Purchase
"Truly excellent in all regards!"
100% rating 100 from Puyallup, WA on Verified Purchase
"I have confidence in your people. I have always been treated well by every one of your staff. They are all efficient in their jobs and are willing to answer questions."
100% rating 100 from Sumner, WA on Verified Purchase
"We had a clear explanation of the plumbing condition of our old system, and we realized the need to have a new pipe system to replace the old one. We are very satisfied with the whole process."
(360 Remaining)