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Bob Larson Plumbing LLC
97.581773657513 100
4.9

631 reviews since June, 2022

Bob Larson Plumbing LLC
(253) 475-8440 ยท
Tacoma, WA 98446

Consumer Review Summary

631 reviews since June, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Larson Plumbing LLC. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

587 out of 624 gave 5 stars

Q: Timeliness in responding to your needs:

580 out of 629 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

87 out of 92 gave 5 stars

Q: Communication and follow-up from the Salesperson:

85 out of 93 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

90 out of 93 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

86 out of 92 gave 5 stars

Q: Condition of the work area after job completion:

556 out of 623 gave 5 stars

Q: How likely would you be to use our company again?

558 out of 624 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

563 out of 625 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

515 out of 535 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

499 out of 533 gave 5 stars

Q: Overall experience with the Service Technician:

503 out of 529 gave 5 stars

Q: Please rate your overall experience with our company:

571 out of 625 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Tacoma, WA on Verified Purchase
"The tech for my job was Sean. Professional, kind, cool, calm, and collected. What a pro! Very stressful situation for me - spending lots of money that I wasn't expecting to spend - and the work he did, and the way he conducted himself (so kind), made it all seem worthwhile. Don't lose him - he is absolutely the most knowledgeable about my heating system, and I will refer him all day, every day. Thank you for the gift; I'll proudly show it off all over town! "
100% rating 100 from Puyallup, WA on Verified Purchase
"The installer did an excellent job and gave us good advice on the best way to go with our plumbing needs. "
100% rating 100 from Tacoma, WA on Verified Purchase
"Excellent customer service. We bought the house, and on the first day, the sewer backed up, the sewer line cracked, and all plumbing fixtures were improperly installed and leaking. The team came in and fixed mostly everything in one day. They did find a major leak in the seal in the bathroom where the toilet was not seated, which became costly for the mitigation of the soaked floor. Outstanding work!"
100% rating 100 from Federal Way, WA on Verified Purchase
"Lead Technician Chris was prompt, professional, compassionate, and a good communicator. I very much appreciated his collaboration and cooperation with other service providers on this job. Thank you!"
97% rating 100 from Puyallup, WA on Verified Purchase
"My furnace failed the day the sale of our house was supposed to close. Larson's crew obtained parts and had it working like new by the end of the day."
97% rating 100 from Lakewood, WA on Verified Purchase
"The technicians were polite and knowledgeable and delivered the product!"
100% rating 100 from Tacoma, WA on Verified Purchase
"You guys are great, timely completion! "
100% rating 100 from Gig Harbor, WA on Verified Purchase
"My water heater broke and was flooding my garage. They arrived within 30 minutes and immediately got to work. I had a new heater, referrals to other services, and a cleaner garage. I will definitely call again for pluming needs. "
100% rating 100 from Buckley, WA on Verified Purchase
"We had a difficult plumbing job, so we were referred to Bob Larson, and Sean did a very thorough job diagnosing and then fixing the problem. We had drainage issues in our yard, and now everything has been dry even after all of the heavy rains. I am so glad that we found Bob Larson; we will use them again for our plumbing needs."
100% rating 100 from Puyallup, WA on Verified Purchase
"My experience was great. The technician knew his stuff, and when I had my new water heater installed, his apprentice was top-notch. I would definitely recommend Bob Larson Plumbing."
(293 Remaining)