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Bob Larson Plumbing LLC
97.393522626442 100
4.9

496 reviews since June, 2022

Bob Larson Plumbing LLC
(253) 475-8440 ยท
Tacoma, WA 98446

Consumer Review Summary

496 reviews since June, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Larson Plumbing LLC. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

456 out of 490 gave 5 stars

Q: Timeliness in responding to your needs:

453 out of 494 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

87 out of 92 gave 5 stars

Q: Communication and follow-up from the Salesperson:

85 out of 93 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

90 out of 93 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

86 out of 92 gave 5 stars

Q: Condition of the work area after job completion:

433 out of 488 gave 5 stars

Q: How likely would you be to use our company again?

435 out of 490 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

440 out of 491 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

382 out of 400 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

368 out of 398 gave 5 stars

Q: Overall experience with the Service Technician:

374 out of 396 gave 5 stars

Q: Please rate your overall experience with our company:

445 out of 491 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Auburn, WA on Verified Purchase
"Bob Larson Plumbing responded to our call quickly. The techs, Nathan and George, were very professional in explaining what needed to be done to replace our hot water tank and repair a couple of leaks. We're so grateful and very pleased with the work that was done. I would recommend them to anyone with plumbing problems. "
100% rating 100 from Tacoma, WA on Verified Purchase
"Very friendly technicians and no pressure sales and they left my home in excellent condition."
100% rating 100 from Puyallup, WA on Verified Purchase
"David was great! "
100% rating 100 from Tacoma, WA on Verified Purchase
"After taking an assessment of our needs, Anthony gave us clear, detailed estimates. After calling the office, we were scheduled for the next day. Anthony completed the job in a timely and professional manner and did a complete cleanup. We are very pleased. The office personnel were very helpful!"
100% rating 100 from Fircrest, WA on Verified Purchase
"Knowledgeable, experienced, polite, timely, and reasonable price!"
100% rating 100 from Tacoma, WA on Verified Purchase
"Our tech was Matthew, and he explained the different price options to replace our water heater. Very nice fellow to work with."
100% rating 100 from Auburn, WA on Verified Purchase
"Hansen was very professional, he was very friendly, and my dog loved him. When he arrived at our home, he immediately went to work. I'm very happy that I called Bob Larson Plumbing LLC!"
100% rating 100 from Tacoma, WA on Verified Purchase
"Ben and his trainee were both very polite and efficient!"
100% rating 100 from Tacoma, WA on Verified Purchase
"We love you guys. You totally came to our rescue during this remodel. Thank you!"
100% rating 100 from Gig Harbor, WA on Verified Purchase
"I had used Bob Larson Plumbing late last year to fix a kitchen sink issue. The service was great, timely, and cost-effective. The service guy also did a check of the house plumbing and provided some recommendations without any pressure - which was awesome. What he said may happen to our water heater is EXACTLY what happened. When it did, I scheduled with Bob Larson largely because of their lack of use of fear pressure when giving us recommendations. In replacing the water heater, the company worked hard to ensure that the needs of my schedule were met. The installer (same as the kitchen sink issue) was fantastic. The install was fantastic. Cannot be happier with Bob Larson Plumbing and would without reservation recommend to anyone."
(237 Remaining)