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Bob Larson Plumbing LLC
97.682145090682 100
4.9

707 reviews since June, 2022

Bob Larson Plumbing LLC
(253) 475-8440 ยท
Tacoma, WA 98446

Consumer Review Summary

707 reviews since June, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Larson Plumbing LLC. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

662 out of 700 gave 5 stars

Q: Timeliness in responding to your needs:

652 out of 705 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

87 out of 92 gave 5 stars

Q: Communication and follow-up from the Salesperson:

85 out of 93 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

90 out of 93 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

86 out of 92 gave 5 stars

Q: Condition of the work area after job completion:

626 out of 698 gave 5 stars

Q: How likely would you be to use our company again?

625 out of 699 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

629 out of 700 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

590 out of 611 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

571 out of 608 gave 5 stars

Q: Overall experience with the Service Technician:

577 out of 605 gave 5 stars

Q: Please rate your overall experience with our company:

640 out of 700 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Spanaway, WA on Verified Purchase
"Great company! Our serviceman was very nice and was willing to answer all my concerns! Will definitely be using them again for all my plumbing needs!"
100% rating 100 from Olympia, WA on Verified Purchase
"Thank you for your excellent work. Our technician was extremely knowledgeable and so kind. Thank you again. We will definitely seek your service in the future."
97% rating 100 from Lakewood, WA on Verified Purchase
"Nathan did an incredible job finding our leak and fixing it! He was professional, courteous, and knowledgeable. "
100% rating 100 from Puyallup, WA on Verified Purchase
"We got service the same day we called about our leaking water heater. Chris replaced it that day. He was great!!"
100% rating 100 from Parkland, WA on Verified Purchase
"My plumber, Nathan, was amazing. He was smart, kind, and knowledgeable, and got me a water heater within 6 hours of my initial call. Absolutely top-notch from start to finish! "
100% rating 100 from Edgewood, WA on Verified Purchase
"Really appreciate Ben. He really cared about doing good work. "
100% rating 100 from Gig Harbor, WA on Verified Purchase
"Well done by the entire staff of Bob Larson Plumbing, including the very responsive, courteous, and helpful employees working the phones to the people in the field who quickly responded to our late afternoon plumbing problem that needed immediate attention. Several different solutions to a leaking underground water line to our house were considered and written up by an employee (Sean) within an hour after his arrival and presented to me on the same day. He informed me that he and his crew would arrive the very next morning to begin excavating at the leak site in order to access the water line and to make any necessary repairs. Sean and his assistant (Kyle) arrived early the next morning and worked in very demanding, rainy, cold, and miserable conditions, and did a superior job of repairing the leaking portion of the water line by using state-of-the-art materials along with their competency and professional work ethic. Their positive and friendly attitude during the entire repair procedure and post-job cleanup was refreshing and helped to relieve some of my anxieties. I am completely satisfied with Bob Larson Plumbing and will call them for assistance with any other plumbing project. "
100% rating 100 from Tacoma, WA on Verified Purchase
"A big, big THANK YOU to Amber, Matthew, George, Sean, and Kyle!!! This was the best part of a very stressful spring. We love our new bathroom!! Thank you to everyone who was patient while we straightened out the poor service from the insurance company (that is, no coverage), and to everyone for being kind to older folks who have an old house. We appreciate everyone being professional and careful. Thank you again!"
100% rating 100 from Auburn, WA on Verified Purchase
"Benjamin is a great plumber and easy to work with on my water main replacement. Professional, energetic and quality work! "
100% rating 100 from Auburn, WA on Verified Purchase
"Chris and his team did an exceptional job. Chris was super knowledgeable about what product he was recommending and made sure I understood the different qualities and what I was buying. All in all, a great experience!"
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