Customer Reviews for Bob Larson Plumbing LLC

Bob Larson Plumbing LLC

4.9

433 reviews since June, 2022

(253) 475-8440 · boblarsonplumbing.com
Tacoma, WA 98446

Consumer Review Summary

433 reviews since June, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Larson Plumbing LLC. Here are the results to date:

5 Star

92%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

399 out of 427 gave 5 stars

Q: Timeliness in responding to your needs:

396 out of 431 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

77 out of 80 gave 5 stars

Q: Communication and follow-up from the Salesperson:

75 out of 80 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

78 out of 80 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

74 out of 79 gave 5 stars

Q: Condition of the work area after job completion:

379 out of 427 gave 5 stars

Q: How likely would you be to use our company again?

383 out of 428 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

386 out of 429 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

334 out of 350 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

321 out of 348 gave 5 stars

Q: Overall experience with the Service Technician:

327 out of 346 gave 5 stars

Q: Please rate your overall experience with our company:

391 out of 429 gave 5 stars

	100% rating 100 by S.M. from Tacoma, WA on 01/31/25 Verified Purchase "Amber in the office was very helpful. Ben was great and Joel, the installer, was very good."
	100% rating 100 by B.N. from Tacoma, WA on 01/31/25 Verified Purchase "Sean was polite, communicated well, and was efficient."
	100% rating 100 by S.W. from Vaughn, WA on 01/24/25 Verified Purchase "Benjamin is a superb technician! "
	100% rating 100 by D.R. from Gig Harbor, WA on 01/24/25 Verified Purchase "Everything went incredibly smoothly. Transparency, professionalism and quality are the standard for this company. Everybody responded to my inquiries and questions promptly. They didn’t just come and do an install or job, they actually educated me on my plumbing. A lot of my plumbing was exposed because of some water damage. I learned so much about the way the plumbing was set up when this house was built. I learned about the pipes I learned about the joints between the pipes. it was such an education and I really appreciate it. I will probably end up needing new plumbing in this house because it’s vintage and undoubtedly, I will come to this company to have it done. Your property is a valuable asset. I completely recommend, and endorse them and completely trust my property in the hands of this company and their plumbers. My whole experience with them was an impressive one."
	100% rating 100 by C.H. from Tacoma, WA on 01/24/25 Verified Purchase "I appreciated how Chris (the senior and very experienced technician) showed no arrogance or superiority over his companion. Instead, he was supportive, respectful, and complimentary to the worker accompanying him. I also noticed that he seemed as happy that I was about to enjoy super clean water as much as I was! He navigated the tasks with the apparent ease and skill of an experienced man who was pleased to do a thorough well-done job. We are very old with slow processors for brains. Even so, when it came to the financial aspect of deciding which products and how to finance the job, he was extremely patient and gave us zero pressure to hurry up. Also of note is that the girl on the phone told me about your membership program before the men came and I was very happy!"
	100% rating 100 by J.G. from Tacoma, WA on 01/14/25 Verified Purchase "Ben and Todd worked very hard to get us through this sewer issue and get everything working correctly again."
	100% rating 100 by V.C. from Auburn, WA on 01/07/25 Verified Purchase "Excellent service! Please keep it up. "
	100% rating 100 by C.M. from Gig Harbor, WA on 12/24/24 Verified Purchase "Absolutely the best experience ever. Service tech kept me informed of the whole process that needed to be done but I got to make final decisions on everything. Great service, new hybrid water heater, maintenance contract …. I’m all set!"
	100% rating 100 by S.H. from University Pl, WA on 12/20/24 Verified Purchase "Pacific Heat referred me to Bob Larson Plumbing for high water pressure and hot water tank replacement; Already in my address book, for a prior customer. Immediate response by David, clearly knowledgeable, and organized, not a sales pitch; gave me a fair estimate. David and Blake then did 4 major jobs in 1 day, meticulous, very professional, left things spotless; installed a new laundry sink, fixed/re-plumbed my beloved Ikea bath vanity/sink, abundant hot water, normal pressure, and really nice new tank. Expert, outstanding work! Grateful."
	100% rating 100 by D.B. from Tacoma, WA on 12/20/24 Verified Purchase "Your company has wonderful employees and they did a really good job. I have already recommended your company to 2 people."

(209 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS