VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Bob Larson Plumbing LLC
97.50378214826 100
4.9

583 reviews since June, 2022

Bob Larson Plumbing LLC
(253) 475-8440 ·
Tacoma, WA 98446

Consumer Review Summary

583 reviews since June, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Larson Plumbing LLC. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

540 out of 577 gave 5 stars

Q: Timeliness in responding to your needs:

535 out of 581 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

87 out of 92 gave 5 stars

Q: Communication and follow-up from the Salesperson:

85 out of 93 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

90 out of 93 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

86 out of 92 gave 5 stars

Q: Condition of the work area after job completion:

511 out of 575 gave 5 stars

Q: How likely would you be to use our company again?

514 out of 577 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

519 out of 577 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

467 out of 487 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

452 out of 485 gave 5 stars

Q: Overall experience with the Service Technician:

458 out of 482 gave 5 stars

Q: Please rate your overall experience with our company:

526 out of 577 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
75% rating 100 from Tacoma, WA on Verified Purchase
"Thank you!"
100% rating 100 from Tacoma, WA on Verified Purchase
"You knew what the problem was. You explained what needed to be done. You installed the solution."
100% rating 100 from Buckley, WA on Verified Purchase
"We have had a great experience with Bob Larson Plumbing. It definitely helps when the people you call get you assistance quickly. We purchased a maintenance warranty, which is worth the cost. Keegan came in and did an inspection, a fine young man who I felt was very thorough, to a date I picked to fix what needed to be done. Then Shawn and Aleque came to do repairs; they were awesome, thorough, very pleasant, and tag-teamed the job and got it done in time for my nap, lol. I would fully recommend Bob Larson, and they are our forever plumbers!"
100% rating 100 from Tacoma, WA on Verified Purchase
"It was super easy, which is what I wanted. And way cheaper than other companies. "
100% rating 100 from Steilacoom, WA on Verified Purchase
"Chris had been recommended to me as a great plumber, and I definitely agree. He knew what he was doing, was honest, and respectful. He treated his co-worker well. And he solved my plumbing problems! Definitely my new plumber. Keegan was also conscientious in his plumbing abilities, was very amiable, and worked to bring my plumbing up to code. Thank you for your quick response time! "
100% rating 100 from Tacoma, WA on Verified Purchase
"Both technicians were very patient and polite. "
100% rating 100 from Fife, WA on Verified Purchase
"Nathan is the true reason I went with the quote I got from Bob Larson. It wasn’t the cheapest, but I am a firm believer that you get what you pay for. Nathan took his time and had a normal conversation with me about my needs and concerns. No sales pitches, no pressure, just a normal conversation. He explained every answer as if I was speaking with a close friend, not just trying to wrap up the conversation and get me to sign paperwork like the other 2 companies I had come out. Stand up guy!"
100% rating 100 from Lakewood, WA on Verified Purchase
"Kyle is the technician who has done the work for us. He is excellent and I would highly recommend him. He is friendly, on time, explains well, and does difficult jobs well. Ours was not a usual problem or property to work on. He handled it very well."
100% rating 100 from Federal Way, WA on Verified Purchase
"Wonderful, dependable company. Everyone we dealt with was super nice. Our technician, Armando, kept us informed every step of the way. He was full of information and took plenty of time with us to ensure that we were aware of what was being done. The company overall was honest and family-oriented. Thank you all for a great job! We would recommend you and use you again if necessary."
97% rating 100 from Tacoma, WA on Verified Purchase
"Our tech and his assistant were efficient, polite, and professional. He answered all of my questions, and I am impressed by the level of service. I will be calling Larson the next time I have a major plumbing issue. "
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