VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Solace Enterprises
97.244897959184 100
4.9

33 reviews since March, 2023

Solace Enterprises
(916) 463-0100 ยท
Rancho Cordova, CA 95760

Consumer Review Summary

33 reviews since March, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Solace Enterprises. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
10%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

24 out of 25 gave 5 stars

Q: Timeliness in responding to your needs:

22 out of 25 gave 5 stars

Q: Condition of the work area after job completion:

22 out of 26 gave 5 stars

Q: How likely would you be to use our company again?

25 out of 26 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

23 out of 26 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

25 out of 26 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

20 out of 26 gave 5 stars

Q: Overall experience with the Service Technician:

23 out of 26 gave 5 stars

Q: Please rate your overall experience with our company:

21 out of 25 gave 5 stars

Q: Are you likely to refer our plumbing services to a colleague?

7 out of 7 gave 5 stars

Q: How satisfied are you with our plumbing services?

7 out of 7 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Roseville, CA on Verified Purchase
"We have been very satisfied with Solace's HVAC and plumbing services. Customer service is highly responsive, and the technicians are very knowledgeable in solving our issues and making recommendations. 5 Stars from CBRE."
100% rating 100 from Roseville, CA on Verified Purchase
"Larry is the man for the job, his knowledge of the trade coupled with his customer service skills, also complemented by the team behind him in the service department, with Marissa and Selena, Solace should be your go-to company! "
100% rating 100 from Folsom, CA on Verified Purchase
"Larry is great at communicating and has handled two issues for us so far in an efficient manner. So nice to have a reliable plumbing vendor!"
100% rating 100 from Los Angeles, CA on Verified Purchase
"Larry is great and easy to work with. He explains things clearly and I don't ever feel like he's recommending unnecessary work or trying to overprice anything. "
100% rating 100 from Folsom, CA on Verified Purchase
"Overall experience was great. Fast service when it was 110 out you were able to get someone out ASAP provide options for fixing, and took care of it before/after our business hours to not disrupt our workflow. "
100% rating 100 from Sacramento, CA on Verified Purchase
"You guys are great. Very reliable and always there when we need services. Thank you."
100% rating 100 from Roseville, CA on Verified Purchase
"Selena, Mike, Drew, and Jonathan should all be awarded for having to deal with me on our portfolio! Open and honest communication is key for us to build a relationship with our vendors and this has been accomplished with the Solace team. Keep up the great work! I look forward to seeing the plumbing department flourish. The quick turnaround time and timely proposals are a great benefit of working with Solace."
100% rating 100 from Davis, CA on Verified Purchase
"Thank you Solace for going above and beyond fixing our A/C. We had a huge problem and you were relentless in getting it fixed!"
100% rating 100 from Sacramento, CA on Verified Purchase
"Everyone has been extremely friendly and prompt. Appreciate that they were able to get us up and working properly and recommend what is necessary to keep us running."
100% rating 100 from Roseville, CA on Verified Purchase
"Your team was pleasant and very helpful, explaining our needs and answering all our questions. They even went beyond by doing the annual cleaning which was overdue. And got all the units up and running. Overall, we are very happy with their work. Thanks much."
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