Customer Reviews for Spencer Home Services

Spencer Home Services

4.7

776 reviews since May, 2022

(978) 595-1400 · spencercontractingcorp.com
Peabody, MA 01960

Consumer Review Summary

776 reviews since May, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Spencer Home Services. Here are the results to date:

5 Star

89%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

699 out of 755 gave 5 stars

Q: Timeliness in responding to your needs:

679 out of 762 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

225 out of 242 gave 5 stars

Q: Communication and follow-up from the Salesperson:

220 out of 243 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

237 out of 249 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

231 out of 247 gave 5 stars

Q: Condition of the work area after job completion:

688 out of 742 gave 5 stars

Q: How likely would you be to use our company again?

627 out of 761 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

619 out of 759 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

475 out of 510 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

457 out of 507 gave 5 stars

Q: Overall experience with the Service Technician:

456 out of 507 gave 5 stars

Q: Please rate your overall experience with our company:

643 out of 761 gave 5 stars

	100% rating 100 by C.K. from Milton, MA on 06/10/26 Verified Purchase "Will, Brian, Jean, Paul, and Julio were really wonderful. They ran into problems with our sewer repair, but worked tirelessly and well into the night on a Friday to make sure our plumbing was restored and functional through the weekend. Their hard work and commitment to making sure we were taken care of were extraordinary. "
	97% rating 100 by M.S. from S Hamilton, MA on 06/09/26 Verified Purchase "Good workmanship. The response has been on time. "
	97% rating 100 by R.H. from Peabody, MA on 06/05/26 Verified Purchase "Molly has been to our house for service both times. She is very efficient and respectful and does an amazing job. "
	100% rating 100 by C.R. from Danvers, MA on 06/05/26 Verified Purchase "I was very pleased with the tech. Nicholas took the time to explain my electrical problem, the cause, and helped me with a solution. "
	100% rating 100 by R.F. from Peabody, MA on 06/05/26 Verified Purchase "Excellent work and customer care!"
	100% rating 100 by J.W. from Haverhill, MA on 06/05/26 Verified Purchase "The team that came to install the new AC condenser did a great job. Steve, Joe, John, and Charles were all great while working. Now everything appears to be working great and ready for the summer."
	100% rating 100 by J.A. from Lynn, MA on 06/05/26 Verified Purchase "Complete service. They followed up after the initial call for service, and they let me know when they were 30 minutes away from arriving. The technician (Carlos) explained all the options and was very diligent. 100% satisfied with the service provided. "
	100% rating 100 by A.K. from Peabody, MA on 06/02/26 Verified Purchase "Very professional, I thought that Steve was very knowledgeable and trustworthy. He walked me through the process and offered his advice, and also expedited my request to get the job done. Thank you! "
	100% rating 100 by A.L. from Newbury, MA on 05/15/26 Verified Purchase "Michael, the technician, fixed a long-standing problem with our kitchen vent. It was a challenging job, but he stayed with it and eventually fixed it completely. We are very happy with the results."
	100% rating 100 by T.P. from Peabody, MA on 05/15/26 Verified Purchase "Just great!"

(333 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS