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Spencer Home Services
93.923738112655 100
4.7

604 reviews since May, 2022

Spencer Home Services
(978) 595-1400 ·
Peabody, MA 01960

Consumer Review Summary

604 reviews since May, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Spencer Home Services. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
3%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

542 out of 586 gave 5 stars

Q: Timeliness in responding to your needs:

525 out of 591 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

174 out of 190 gave 5 stars

Q: Communication and follow-up from the Salesperson:

170 out of 191 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

184 out of 196 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

180 out of 194 gave 5 stars

Q: Condition of the work area after job completion:

531 out of 576 gave 5 stars

Q: How likely would you be to use our company again?

480 out of 591 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

473 out of 590 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

365 out of 392 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

351 out of 389 gave 5 stars

Q: Overall experience with the Service Technician:

351 out of 391 gave 5 stars

Q: Please rate your overall experience with our company:

493 out of 591 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Gloucester, MA on Verified Purchase
"Spencer installed a whole-house water purification system and also separated my indoor and outdoor water usage meters. The plumber (Jesse) was professional, focused, efficient, and courteous - got the job finished in a timely manner. Very appreciative and recommend them for honest, concise work."
100% rating 100 from Salem, MA on Verified Purchase
"Oscar and Cesar did an absolutely amazing job for us. Drain issues are 100% cured! No more slow, backed-up drain - Couldn't be happier. "
100% rating 100 from Salem, MA on Verified Purchase
"The tech showed up and was very professional, answered all my questions, and gave me an estimate. I asked when he could do the job he said he could do it now, which impressed me. The job came out nice. Would definitely recommend their services. "
100% rating 100 from Everett, MA on Verified Purchase
"Molly was great!"
100% rating 100 from Watertown, MA on Verified Purchase
"Matt was a superstar!"
96% rating 100 from Burlington, MA on Verified Purchase
"I was very impressed with Molly. I was happy to see a woman coming to my house. She was very professional and helpful. Thank you for sending her for my situation."
100% rating 100 from Peabody, MA on Verified Purchase
"Molly and Matt were great. I couldn’t have asked for better service people. "
100% rating 100 from Peabody, MA on Verified Purchase
"Molly was very thorough while trying to find the leak under my sink!! She spent an inordinate amount of time trying to find the problem! She also gave me many options to fix the issue."
100% rating 100 from Lynn, MA on Verified Purchase
"One call, next day service, easy to speak to a human, no computer. GREAT reps know how and do their job. Steve and Jake were great and knowledgeable. "
100% rating 100 from Salem, MA on Verified Purchase
"Three technicians came out to address different issues on two separate days (Jesse, Dave, and Geoff). They were professional and corrected all the problems immediately. I would not hesitate to recommend Spencer Home Services to others. "
(249 Remaining)