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Spencer Home Services
94.405828097848 100
4.7

824 reviews since May, 2022

Spencer Home Services
(978) 595-1400 ยท
Peabody, MA 01960

Consumer Review Summary

824 reviews since May, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Spencer Home Services. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

743 out of 802 gave 5 stars

Q: Timeliness in responding to your needs:

722 out of 809 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

242 out of 260 gave 5 stars

Q: Communication and follow-up from the Salesperson:

237 out of 261 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

254 out of 267 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

247 out of 264 gave 5 stars

Q: Condition of the work area after job completion:

730 out of 788 gave 5 stars

Q: How likely would you be to use our company again?

664 out of 809 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

655 out of 806 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

501 out of 538 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

482 out of 535 gave 5 stars

Q: Overall experience with the Service Technician:

481 out of 535 gave 5 stars

Q: Please rate your overall experience with our company:

681 out of 807 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Rockport, MA on Verified Purchase
"Can't say enough about EVERYONE we came into contact with... Office, Pat, Lucas, and Joe certainly ... but the late-night "bookend service" from Charles was *****+!!"
100% rating 100 from Salem, MA on Verified Purchase
"Molly was excellent at knowing what to do for this problem. "
100% rating 100 from Tyngsborough, MA on Verified Purchase
"I've had no previous experience with Spencer. I chose Spencer because Google said Spencer had Tesla-certified technicians, and I needed a tech that I could trust installing a Tesla charger in my garage. The tech that was assigned did a fabulous job, and after discussing the project, it was confirmed in my mind that he knew what he was doing. He was courteous and professional, and I will certainly call Spencer for future projects that I may have. Thank you! "
100% rating 100 from Peabody, MA on Verified Purchase
"In April, we had to have our ejector pump replaced, and the installation went fine. Unfortunately, the outdated cover needed to be replaced. The Technician told us he would investigate to see if he could find a replacement and get back to us. We were pleasantly surprised when we received a call from the office to set up an appointment. We want to thank the Technician who went above and beyond. It really reflects well on Spencer! Thanks again, Spencer!"
100% rating 100 from Beverly, MA on Verified Purchase
"Jesse did a great job, and I appreciate Deanna working to get the right person out to my home. Thank you!"
100% rating 100 from Swampscott, MA on Verified Purchase
"Charles and Lucas were professional from start to finish, fixing my HVAC. Their expertise in diagnosing and fixing the problem is much appreciated. "
100% rating 100 from Hamilton, MA on Verified Purchase
"We had an emergency with our A/C during the July 4th heat wave, and Charles from Spencer Home Services came out to save the day. He was incredibly professional, experienced, well-spoken, and easy to talk to. He quickly diagnosed the problem, explained everything clearly, and had our system up and running again in no time. It's never fun needing emergency service on a holiday, but Charles made the entire experience as stress-free as possible. We truly appreciated his expertise, responsiveness, and friendly attitude. I couldn't be happier with the service we received. Spencer Home Services has definitely earned our business, and they'll be our first call for all of our heating, cooling, and plumbing needs going forward. Highly recommend!"
100% rating 100 from Lynn, MA on Verified Purchase
"The whole Spencer team is great. From the first call to the final installation, everything was 100% professional. They know what they are doing, explain the options, and find the best way to get it done."
100% rating 100 from Peabody, MA on Verified Purchase
"Molly couldn't have been nicer. Very thorough and explained choices. Patient with us as we are elderly. Made suggestions but no pressure. Made sure we were satisfied before leaving. She gets an A+ from us."
100% rating 100 from Danvers, MA on Verified Purchase
"Professional, organized, and efficient! Everyone worked together like a well-oiled machine. Everyone was so pleasant!"
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