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Spencer Home Services
93.695568027869 100
4.7

570 reviews since May, 2022

Spencer Home Services
(978) 595-1400 ·
Peabody, MA 01960

Consumer Review Summary

570 reviews since May, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Spencer Home Services. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
3%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

510 out of 553 gave 5 stars

Q: Timeliness in responding to your needs:

492 out of 557 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

169 out of 185 gave 5 stars

Q: Communication and follow-up from the Salesperson:

164 out of 185 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

178 out of 190 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

174 out of 188 gave 5 stars

Q: Condition of the work area after job completion:

501 out of 545 gave 5 stars

Q: How likely would you be to use our company again?

452 out of 560 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

445 out of 557 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

337 out of 364 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

324 out of 362 gave 5 stars

Q: Overall experience with the Service Technician:

324 out of 363 gave 5 stars

Q: Please rate your overall experience with our company:

463 out of 558 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Peabody, MA on Verified Purchase
"On time, courteous, proficient in his field! "
100% rating 100 from Peabody, MA on Verified Purchase
"I was an Operations Manager for over 30 years. I know a professional crew when I see one. The people you assigned to do the job were excellent. Textbook execution and communication skills. I was very pleased with their work."
100% rating 100 from Peabody, MA on Verified Purchase
"The team that did the installation was excellent!! Professional, covered everything with drop cloths, and they cleaned everything up! Went over the Ecobee thermostat. I would highly recommend them!!!!! The best!!!"
100% rating 100 from Peabody, MA on Verified Purchase
"The men here were wonderful to have working on my home, and well-versed in their jobs."
100% rating 100 from Newton, MA on Verified Purchase
"Steve and his partner were outstanding. Honest and true professionals!"
100% rating 100 from Peabody, MA on Verified Purchase
"Each time I have used Spencer Services, everyone from the person on the phone to the technician is so nice and pleasant, and especially patient in dealing with a cranky old lady. Everyone is upbeat, like they really enjoy working for this company, which gives a very good impression!"
100% rating 100 from Peabody, MA on Verified Purchase
"Professional expertise and a quick response to my problem with very courteous employees from the beginning to the end of the job!"
100% rating 100 from Bedford, MA on Verified Purchase
"First visit, plan to use these these folks for multiple projects!"
100% rating 100 from Haverhill, MA on Verified Purchase
"Quick and easy! "
100% rating 100 from Peabody, MA on Verified Purchase
"Jesse installed my new water heater with no problems. He cleaned up after taking the old water tank out and cleaned up while putting the new water heater in. He explained what was going on. He’s very informative. Jesse was able to put together three quotes that I could choose, and they included the cost of the water heater and labor, and it was very reasonable. They did a fantastic job!"
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