Customer Reviews for Spencer Home Services

Spencer Home Services

4.7

582 reviews since May, 2022

(978) 595-1400 · spencercontractingcorp.com
Peabody, MA 01960

Consumer Review Summary

582 reviews since May, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Spencer Home Services. Here are the results to date:

5 Star

88%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

522 out of 565 gave 5 stars

Q: Timeliness in responding to your needs:

504 out of 569 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

171 out of 187 gave 5 stars

Q: Communication and follow-up from the Salesperson:

166 out of 187 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

180 out of 192 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

176 out of 190 gave 5 stars

Q: Condition of the work area after job completion:

512 out of 556 gave 5 stars

Q: How likely would you be to use our company again?

462 out of 570 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

455 out of 568 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

347 out of 374 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

334 out of 372 gave 5 stars

Q: Overall experience with the Service Technician:

334 out of 373 gave 5 stars

Q: Please rate your overall experience with our company:

474 out of 569 gave 5 stars

	100% rating 100 by D.B. from Peabody, MA on 06/17/25 Verified Purchase "Molly and Matt were great. I couldn’t have asked for better service people. "
	100% rating 100 by C.M. from Peabody, MA on 06/13/25 Verified Purchase "Molly was very thorough while trying to find the leak under my sink!! She spent an inordinate amount of time trying to find the problem! She also gave me many options to fix the issue."
	100% rating 100 by R.D. from Lynn, MA on 06/07/25 Verified Purchase "One call, next day service, easy to speak to a human, no computer. GREAT reps know how and do their job. Steve and Jake were great and knowledgeable. "
	100% rating 100 by I.K. from Salem, MA on 06/04/25 Verified Purchase "Three technicians came out to address different issues on two separate days (Jesse, Dave, and Geoff). They were professional and corrected all the problems immediately. I would not hesitate to recommend Spencer Home Services to others. "
	100% rating 100 by J.N. from Peabody, MA on 06/03/25 Verified Purchase "First-time user. I called for service, and they were here in 15 minutes!"
	100% rating 100 by N.S. from Peabody, MA on 05/28/25 Verified Purchase "The installation team was excellent, very clean and professional. I would definitely recommend your company. With all the services that your company provides no reason to go anywhere else. Thank you for the great service and the great team of installers."
	100% rating 100 by G.G. from Peabody, MA on 05/08/25 Verified Purchase "On time, courteous, proficient in his field! "
	100% rating 100 by A.S. from Peabody, MA on 05/07/25 Verified Purchase "I was an Operations Manager for over 30 years. I know a professional crew when I see one. The people you assigned to do the job were excellent. Textbook execution and communication skills. I was very pleased with their work."
	100% rating 100 by C.M. from Peabody, MA on 05/02/25 Verified Purchase "The team that did the installation was excellent!! Professional, covered everything with drop cloths, and they cleaned everything up! Went over the Ecobee thermostat. I would highly recommend them!!!!! The best!!!"
	100% rating 100 by A.R. from Peabody, MA on 05/01/25 Verified Purchase "The men here were wonderful to have working on my home, and well-versed in their jobs."

(243 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS