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Spencer Home Services
93.709519136408 100
4.7

562 reviews since May, 2022

Spencer Home Services
(978) 595-1400 ·
Peabody, MA 01960

Consumer Review Summary

562 reviews since May, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Spencer Home Services. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
3%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

504 out of 545 gave 5 stars

Q: Timeliness in responding to your needs:

486 out of 549 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

167 out of 183 gave 5 stars

Q: Communication and follow-up from the Salesperson:

162 out of 183 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

176 out of 188 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

172 out of 186 gave 5 stars

Q: Condition of the work area after job completion:

495 out of 538 gave 5 stars

Q: How likely would you be to use our company again?

447 out of 552 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

440 out of 549 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

331 out of 358 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

319 out of 356 gave 5 stars

Q: Overall experience with the Service Technician:

320 out of 358 gave 5 stars

Q: Please rate your overall experience with our company:

457 out of 550 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Peabody, MA on Verified Purchase
"Professional expertise and a quick response to my problem with very courteous employees from the beginning to the end of the job!"
100% rating 100 from Bedford, MA on Verified Purchase
"First visit, plan to use these these folks for multiple projects!"
100% rating 100 from Haverhill, MA on Verified Purchase
"Quick and easy! "
100% rating 100 from Peabody, MA on Verified Purchase
"Jesse installed my new water heater with no problems. He cleaned up after taking the old water tank out and cleaned up while putting the new water heater in. He explained what was going on. He’s very informative. Jesse was able to put together three quotes that I could choose, and they included the cost of the water heater and labor, and it was very reasonable. They did a fantastic job!"
100% rating 100 from Peabody, MA on Verified Purchase
"The installation team was very professional and explained everything as they worked."
100% rating 100 from Marblehead, MA on Verified Purchase
"Spencer is terrific. I've been using them for years and they have never disappointed me. Response time can't be beat, and the work is always excellent!"
100% rating 100 from Danvers, MA on Verified Purchase
"I called on a Friday at lunchtime with a sewer clog and responded within 1 1/2 hours, exactly as I was told by dispatch! Great service and prompt. Will definitely use you for my next plumbing services and refer you to others! Thank you so much!"
100% rating 100 from Peabody, MA on Verified Purchase
"We were extremely pleased with the two experiences and have referred others to you."
92% rating 100 from Malden, MA on Verified Purchase
"The technician who came out was awesome!"
100% rating 100 from Lynn, MA on Verified Purchase
"A couple of months ago, Steve and Eydin replaced my water heater. They were professional, timely, and extremely helpful. So when I needed my furnace repaired this time around, Spencer Home Services was the obvious choice. And to my great surprise, I got Steve and Eydin again. They were able to quickly fix the issue. They offered me a couple of options for a future upgrade. Great experience! "
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