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Spencer Home Services
94.088199327423 100
4.7

722 reviews since May, 2022

Spencer Home Services
(978) 595-1400 ·
Peabody, MA 01960

Consumer Review Summary

722 reviews since May, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Spencer Home Services. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
3%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

650 out of 702 gave 5 stars

Q: Timeliness in responding to your needs:

630 out of 708 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

207 out of 223 gave 5 stars

Q: Communication and follow-up from the Salesperson:

203 out of 224 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

217 out of 229 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

211 out of 227 gave 5 stars

Q: Condition of the work area after job completion:

634 out of 688 gave 5 stars

Q: How likely would you be to use our company again?

580 out of 707 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

571 out of 705 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

441 out of 476 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

423 out of 473 gave 5 stars

Q: Overall experience with the Service Technician:

422 out of 473 gave 5 stars

Q: Please rate your overall experience with our company:

595 out of 707 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Salem, MA on Verified Purchase
"Carlo did an excellent job!"
100% rating 100 from Salem, MA on Verified Purchase
"Excellent Professionals, courteous, and the prices are fair. To me, it is “Peace of Mind” dealing with an honest Company like Spencer Home Services. Opening the door to decent people, nowadays, it is the first step to Safety. Thank you! "
100% rating 100 from Beverly, MA on Verified Purchase
"Carlo was very helpful and knowledgeable. He gave some options right away and was able to complete the job right then. He was quick and efficient. "
100% rating 100 from Salem, MA on Verified Purchase
"Spencer Contracting is a very reputable company; they have experienced people who come out and know how to get the job done. I would recommend them to anybody."
100% rating 100 from Peabody, MA on Verified Purchase
"Had Molly put in a new gas water heater. She was great as usual and very informative. "
100% rating 100 from Peabody, MA on Verified Purchase
"The problem was diagnosed quickly, and parts were located after research. The servicemen were professional and a pleasure to work with. I have used Spencer for other work with excellent results."
94% rating 100 from Peabody, MA on Verified Purchase
"All is good for now. The technicians I have had here all seem very knowledgeable and helpful."
75% rating 100 from Gloucester, MA on Verified Purchase
"Good experience with SHS!"
100% rating 100 from Haverhill, MA on Verified Purchase
"The technician who checked out our water heater was very knowledgeable, courteous, and helpful, and answered all my questions. Thankyou!!"
41% rating 100 from Danvers, MA on Verified Purchase
"The technician who responded to my call was very pleasant but, in my opinion, lacked sufficient experience to respond to my issue. I was informed that due to the age of my plumbing that it would be extremely difficult to obtain parts. When I booked the appointment I advised the staff that my house is an antique and the plumbing was early to mid 20th century. I was given a quote for $3,100 labor to install a new vanity and charged $89 for the visit. I dislike your business model and am confident that better upfront communication could have saved you time and me money."
(302 Remaining)