Customer Reviews for Spencer Home Services

Spencer Home Services

4.7

607 reviews since May, 2022

(978) 595-1400 · spencercontractingcorp.com
Peabody, MA 01960

Consumer Review Summary

607 reviews since May, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Spencer Home Services. Here are the results to date:

5 Star

88%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

545 out of 589 gave 5 stars

Q: Timeliness in responding to your needs:

528 out of 594 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

176 out of 192 gave 5 stars

Q: Communication and follow-up from the Salesperson:

172 out of 193 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

186 out of 198 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

182 out of 196 gave 5 stars

Q: Condition of the work area after job completion:

534 out of 579 gave 5 stars

Q: How likely would you be to use our company again?

483 out of 594 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

476 out of 593 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

366 out of 393 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

352 out of 390 gave 5 stars

Q: Overall experience with the Service Technician:

352 out of 392 gave 5 stars

Q: Please rate your overall experience with our company:

496 out of 594 gave 5 stars

	100% rating 100 by S.M. from Woburn, MA on 08/19/25 Verified Purchase "Matt was Excellent. It was a challenging job, and he pulled it off."
	100% rating 100 by K.C. from Nahant, MA on 08/14/25 Verified Purchase "Steve and Chuck were awesome, great to work with!"
	100% rating 100 by N.G. from Peabody, MA on 08/12/25 Verified Purchase "Response to our phone request was timely. The technician, Molly, diagnosed and resolved the issues completely. She was professional, knowledgeable, and explained everything she was doing or needed to do. I would recommend Spencer to any of our neighbors who need help with their home services. Spencer does it all!"
	89% rating 100 by M.S. from Hamilton, MA on 08/03/25 Verified Purchase "My last contact with the company was not satisfactory. But your overall performance is good!"
	100% rating 100 by J.D. from Salisbury, MA on 08/02/25 Verified Purchase "Steve was punctual, knowledgeable, and friendly! He explained what was wrong with our AC unit and how he would fix it! Also gave us some pointers for the hotter days to ensure our unit doesn’t freeze up! Great guy! "
	100% rating 100 by J.S. from Danvers, MA on 08/02/25 Verified Purchase "Both Molly and Steve responded timely manner and did a good job getting the problem fixed!"
	100% rating 100 by M.W. from Marblehead, MA on 07/31/25 Verified Purchase "Always excellent!"
	100% rating 100 by S.P. from Peabody, MA on 07/31/25 Verified Purchase "I have never met such a wonderful company, from the phone conversation to the Service Technician. Returning calls, follow up, can’t say enough good about this company and the people working. A thank you for being who you are. You saved the day. Much appreciated."
	100% rating 100 by B.P. from Gloucester, MA on 07/26/25 Verified Purchase "Spencer installed a whole-house water purification system and also separated my indoor and outdoor water usage meters. The plumber (Jesse) was professional, focused, efficient, and courteous - got the job finished in a timely manner. Very appreciative and recommend them for honest, concise work."
	100% rating 100 by D.V. from Salem, MA on 07/23/25 Verified Purchase "Oscar and Cesar did an absolutely amazing job for us. Drain issues are 100% cured! No more slow, backed-up drain - Couldn't be happier. "

(257 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS