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Spencer Home Services
94.476668404588 100
4.7

845 reviews since May, 2022

Spencer Home Services
(978) 595-1400 ยท
Peabody, MA 01960

Consumer Review Summary

845 reviews since May, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Spencer Home Services. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

763 out of 823 gave 5 stars

Q: Timeliness in responding to your needs:

743 out of 830 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

248 out of 266 gave 5 stars

Q: Communication and follow-up from the Salesperson:

242 out of 267 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

259 out of 273 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

253 out of 270 gave 5 stars

Q: Condition of the work area after job completion:

748 out of 809 gave 5 stars

Q: How likely would you be to use our company again?

682 out of 829 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

672 out of 826 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

516 out of 553 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

496 out of 550 gave 5 stars

Q: Overall experience with the Service Technician:

495 out of 549 gave 5 stars

Q: Please rate your overall experience with our company:

699 out of 827 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Marblehead, MA on Verified Purchase
"All of the interactions were efficient, professional, and well executed. "
100% rating 100 from Gloucester, MA on Verified Purchase
"Quick response, efficient, clearly knew what to do, had parts available, honest evaluation of other issues. Also, friendly, courteous, and easy to get along with. We were happy with their work and who they were."
100% rating 100 from Lynn, MA on Verified Purchase
"I love this company. I would highly recommend."
100% rating 100 from Peabody, MA on Verified Purchase
"Steve and the crew were great to deal with. Thank you. "
100% rating 100 from Belmont, MA on Verified Purchase
"Jesse the plumber is great. Responsive, professional, patient, and follows up until the problem is solved. "
100% rating 100 from Rockport, MA on Verified Purchase
"Can't say enough about EVERYONE we came into contact with... Office, Pat, Lucas, and Joe certainly ... but the late-night "bookend service" from Charles was *****+!!"
100% rating 100 from Salem, MA on Verified Purchase
"Molly was excellent at knowing what to do for this problem. "
100% rating 100 from Tyngsborough, MA on Verified Purchase
"I've had no previous experience with Spencer. I chose Spencer because Google said Spencer had Tesla-certified technicians, and I needed a tech that I could trust installing a Tesla charger in my garage. The tech that was assigned did a fabulous job, and after discussing the project, it was confirmed in my mind that he knew what he was doing. He was courteous and professional, and I will certainly call Spencer for future projects that I may have. Thank you! "
100% rating 100 from Peabody, MA on Verified Purchase
"In April, we had to have our ejector pump replaced, and the installation went fine. Unfortunately, the outdated cover needed to be replaced. The Technician told us he would investigate to see if he could find a replacement and get back to us. We were pleasantly surprised when we received a call from the office to set up an appointment. We want to thank the Technician who went above and beyond. It really reflects well on Spencer! Thanks again, Spencer!"
100% rating 100 from Beverly, MA on Verified Purchase
"Jesse did a great job, and I appreciate Deanna working to get the right person out to my home. Thank you!"
(354 Remaining)