97.180691585049 100
4.9

3,600 reviews since June, 2014

Brandywine Valley Heating & A/C
610-692-3900 ·
West Chester, PA 19380

Consumer Review Summary

3,600 reviews since June, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Brandywine Valley Heating & A/C. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

3,262 out of 3,305 said yes

Q: Were we able to respond to your needs in a timely manner?

3,163 out of 3,300 said yes

Q: Did the technician understand and meet your needs?

3,223 out of 3,291 said yes

Q: Was the work performed to your satisfaction?

3,171 out of 3,272 said yes

Q: Was the work area left neat and clean?

3,251 out of 3,269 said yes

Q: Would you use our company again and recommend us to others?

3,145 out of 3,200 said yes

Q: Courtesy and professionalism of our Phone Representatives:

248 out of 283 gave 5 stars

Q: Timeliness in responding to your needs:

234 out of 286 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

261 out of 287 gave 5 stars

Q: Communication and follow-up from the Salesperson:

236 out of 285 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

267 out of 283 gave 5 stars

Q: Condition of the work area after job completion:

266 out of 285 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

15 out of 16 gave 5 stars

Q: How likely would you be to use our company again?

262 out of 285 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

260 out of 283 gave 5 stars

Q: Please rate your overall experience with our company:

2,455 out of 3,085 gave 5 stars