97.718086106411 100
4.9

6,103 reviews since June, 2014

Brandywine Valley Heating & A/C
(610) 692-3900 ·
West Chester, PA 19380

Consumer Review Summary

6,103 reviews since June, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Brandywine Valley Heating & A/C. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

5,584 out of 5,647 said yes

Q: Were we able to respond to your needs in a timely manner?

5,466 out of 5,640 said yes

Q: Did the technician understand and meet your needs?

5,533 out of 5,627 said yes

Q: Was the work performed to your satisfaction?

5,445 out of 5,590 said yes

Q: Was the work area left neat and clean?

5,561 out of 5,589 said yes

Q: Would you use our company again and recommend us to others?

5,432 out of 5,510 said yes

Q: Courtesy and professionalism of our Phone Representatives:

410 out of 456 gave 5 stars

Q: Timeliness in responding to your needs:

389 out of 462 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

427 out of 463 gave 5 stars

Q: Communication and follow-up from the Salesperson:

393 out of 461 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

436 out of 459 gave 5 stars

Q: Condition of the work area after job completion:

436 out of 461 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

15 out of 16 gave 5 stars

Q: How likely would you be to use our company again?

427 out of 459 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

426 out of 458 gave 5 stars

Q: Please rate your overall experience with our company:

4,384 out of 5,254 gave 5 stars