Customer Reviews for O'Brien Heating & Air Conditioning

4.8

477 reviews since October, 2022

(610) 626-2540 · www.ocomfort.com
Drexel Hill, PA 19026

Consumer Review Summary

477 reviews since October, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of O'Brien Heating & Air Conditioning. Here are the results to date:

5 Star

87%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

417 out of 467 gave 5 stars

Q: Timeliness in responding to your needs:

401 out of 469 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

157 out of 170 gave 5 stars

Q: Communication and follow-up from the Salesperson:

141 out of 164 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

152 out of 170 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

150 out of 170 gave 5 stars

Q: Condition of the work area after job completion:

416 out of 467 gave 5 stars

Q: How likely would you be to use our company again?

411 out of 473 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

383 out of 468 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

279 out of 301 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

264 out of 297 gave 5 stars

Q: Overall experience with the Service Technician:

266 out of 295 gave 5 stars

Q: Please rate your overall experience with our company:

394 out of 471 gave 5 stars

	100% rating 100 by S.G. from Drexel Hill, PA on 03/20/26 Verified Purchase "O'Brien has been my heating company for more than 20 years - still the best!!"
	100% rating 100 by E.C. from Norristown, PA on 03/12/26 Verified Purchase "Everyone I talked to was super. Rick and his coworker were exceptional. Did the work in a thorough and timely manner. They were very polite and respectful. Our furnace broke on the coldest weekend in years. They managed to get us up and running as quickly as possible. "
	100% rating 100 by B.N. from Broomall, PA on 03/09/26 Verified Purchase "Top notch!! "
	100% rating 100 by P.D. from Havertown, PA on 02/20/26 Verified Purchase "Everyone that I dealt with at O'Brien HVAC was extremely helpful, knowledgeable about the products, and so very nice. I am so very happy to be a new customer, and I hope that I have a lifetime relationship with O'Brien HVAC! "
	100% rating 100 by W.W. from Springfield, PA on 02/03/26 Verified Purchase "The gentleman who came out to fix our leaking condenser pump was polite, knowledgeable, and a quick, efficient worker. What more could ya want??"
	100% rating 100 by H.H. from Clifton Heights, PA on 01/19/26 Verified Purchase "Jon is an exceptional technician, and I always learn useful information during the service calls!"
	100% rating 100 by C.S. from Paoli, PA on 01/12/26 Verified Purchase "We have always had a positive experience each time, from our initial phone calls, answering questions, to the scheduling of service and working with the technicians assigned, who are knowledgeable and professional. We've been long-time satisfied customers. "
	100% rating 100 by A.S. from Wallingford, PA on 01/06/26 Verified Purchase "It was good!"
	94% rating 100 by C.S. from Malvern, PA on 12/04/25 Verified Purchase "Always professional!"
	100% rating 100 by C.A. from Gladwyne, PA on 11/26/25 Verified Purchase "Very impressed. My brother is a regional rep for Lennox and spoke highly of you guys; he lived up to the high expectations. Thanks!"

(111 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS