VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
O'Brien Heating & Air Conditioning
95.43703214443 100
4.8

494 reviews since October, 2022

O'Brien Heating & Air Conditioning
(610) 626-2540 ยท
Drexel Hill, PA 19026

Consumer Review Summary

494 reviews since October, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of O'Brien Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
87%
4 Star
9%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

432 out of 484 gave 5 stars

Q: Timeliness in responding to your needs:

416 out of 486 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

164 out of 177 gave 5 stars

Q: Communication and follow-up from the Salesperson:

146 out of 171 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

157 out of 177 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

155 out of 177 gave 5 stars

Q: Condition of the work area after job completion:

431 out of 484 gave 5 stars

Q: How likely would you be to use our company again?

423 out of 490 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

395 out of 485 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

289 out of 311 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

273 out of 307 gave 5 stars

Q: Overall experience with the Service Technician:

275 out of 305 gave 5 stars

Q: Please rate your overall experience with our company:

407 out of 488 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Wayne, PA on Verified Purchase
"I've been an O'Brien customer for a long time...they installed my heating system...converted my home from oil to natural gas, installed my water heater...and now replaced a failing 20-year-old AC. Their employees are the most professional and polite service people I have interacted with. I wouldn't think of going anywhere else for HVAC service and equipment."
100% rating 100 from Paoli, PA on Verified Purchase
"We've been customers for over 35 years, and we have always been pleased with our heating and air conditioning systems. In addition to these products, we also purchased our water heaters. We have found all of the employees over the years to be friendly, professional, and knowledgeable. They are service-oriented to meet our needs. We are satisfied customers!!"
100% rating 100 from Havertown, PA on Verified Purchase
"Brian was great to work with!"
100% rating 100 from Drexel Hill, PA on Verified Purchase
"O'Brien has been my heating company for more than 20 years - still the best!!"
100% rating 100 from Norristown, PA on Verified Purchase
"Everyone I talked to was super. Rick and his coworker were exceptional. Did the work in a thorough and timely manner. They were very polite and respectful. Our furnace broke on the coldest weekend in years. They managed to get us up and running as quickly as possible. "
100% rating 100 from Broomall, PA on Verified Purchase
"Top notch!! "
100% rating 100 from Havertown, PA on Verified Purchase
"Everyone that I dealt with at O'Brien HVAC was extremely helpful, knowledgeable about the products, and so very nice. I am so very happy to be a new customer, and I hope that I have a lifetime relationship with O'Brien HVAC! "
100% rating 100 from Springfield, PA on Verified Purchase
"The gentleman who came out to fix our leaking condenser pump was polite, knowledgeable, and a quick, efficient worker. What more could ya want??"
100% rating 100 from Clifton Heights, PA on Verified Purchase
"Jon is an exceptional technician, and I always learn useful information during the service calls!"
100% rating 100 from Paoli, PA on Verified Purchase
"We have always had a positive experience each time, from our initial phone calls, answering questions, to the scheduling of service and working with the technicians assigned, who are knowledgeable and professional. We've been long-time satisfied customers. "
(114 Remaining)