Customer Reviews for O'Brien Heating & Air Conditioning

4.8

360 reviews since October, 2022

(610) 626-2540 · www.ocomfort.com
Drexel Hill, PA 19026

Consumer Review Summary

360 reviews since October, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of O'Brien Heating & Air Conditioning. Here are the results to date:

5 Star

87%

4 Star

10%

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

310 out of 352 gave 5 stars

Q: Timeliness in responding to your needs:

298 out of 352 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

109 out of 115 gave 5 stars

Q: Communication and follow-up from the Salesperson:

99 out of 114 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

103 out of 115 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

101 out of 115 gave 5 stars

Q: Condition of the work area after job completion:

311 out of 352 gave 5 stars

Q: How likely would you be to use our company again?

306 out of 357 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

285 out of 353 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

221 out of 240 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

208 out of 236 gave 5 stars

Q: Overall experience with the Service Technician:

211 out of 234 gave 5 stars

Q: Please rate your overall experience with our company:

294 out of 354 gave 5 stars

	100% rating 100 by G.C. from Wayne, PA on 04/11/25 Verified Purchase "All good!"
	100% rating 100 by B.S. from Drexel Hill, PA on 04/05/25 Verified Purchase "Excellent overall experience for the installation and service of my Lennox Mini-split system."
	100% rating 100 by J.C. from Devon, PA on 03/27/25 Verified Purchase "Outstanding and knowledgeable salesperson. Great product at a great price. Installation was flawless. "
	100% rating 100 by J.C. from Devon, PA on 03/11/25 Verified Purchase "Outstanding technicians!"
	100% rating 100 by A.S. from Havertown, PA on 03/02/25 Verified Purchase "My wife and I were pleased with the overall service and value."
	100% rating 100 by B.D. from Drexel Hill, PA on 01/25/25 Verified Purchase "The furnace tech did a great job of checking out the furnace and making recommendations for upgrades. He came back a week later and finished the job. He was pleasant, neat, and professional!"
	100% rating 100 by N.W. from Wallingford, PA on 01/24/25 Verified Purchase "I'm a 1st-time customer with O'Brien. Very professional and knowledgeable technician came to my home to rectify the heat pump problem. I highly recommend this company."
	100% rating 100 by A.M. from Lansdowne, PA on 01/07/25 Verified Purchase "We had our boiler go down on the coldest days of the year and the week of Christmas. Your phone service, tech, and subsequent follow-up were all kind and understanding. I appreciated the willingness to deal with the repair at hand and not try to upsell us during the moments of crisis. If we require work again or replacement O'Brien will be our first call."
	97% rating 100 by A.K. from Wynnewood, PA on 12/12/24 Verified Purchase "Very pleased with all my interactions with O'Brien!"
	94% rating 100 by D.L. from Ardmore, PA on 12/10/24 Verified Purchase "Dan came out to service our Weil McLaine furnace which we purchased from you a few years ago our second one. He was professional polite and skilled and also explained some of the workings of the furnace. Very helpful! Thank you!"

(81 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS