Customer Reviews for O'Brien Heating & Air Conditioning

4.8

421 reviews since October, 2022

(610) 626-2540 · www.ocomfort.com
Drexel Hill, PA 19026

Consumer Review Summary

421 reviews since October, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of O'Brien Heating & Air Conditioning. Here are the results to date:

5 Star

86%

4 Star

10%

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

363 out of 412 gave 5 stars

Q: Timeliness in responding to your needs:

347 out of 413 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

137 out of 149 gave 5 stars

Q: Communication and follow-up from the Salesperson:

122 out of 143 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

131 out of 149 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

129 out of 149 gave 5 stars

Q: Condition of the work area after job completion:

362 out of 412 gave 5 stars

Q: How likely would you be to use our company again?

359 out of 417 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

334 out of 414 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

245 out of 267 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

232 out of 262 gave 5 stars

Q: Overall experience with the Service Technician:

234 out of 261 gave 5 stars

Q: Please rate your overall experience with our company:

343 out of 415 gave 5 stars

	100% rating 100 by B.C. from Narberth, PA on 10/19/25 Verified Purchase "We’ve been using O’Brien’s for years and have always been pleased with the service and courtesy your technicians have shown us. Thank you!"
	100% rating 100 by G.C. from Wayne, PA on 09/30/25 Verified Purchase "ALL GOOD!!!!!!!!!!!!!!"
	100% rating 100 by E.C. from Wayne, PA on 09/30/25 Verified Purchase "We are very pleased with our Complete HVAC Project experience using O'Brien Heating & Cooling. The process started with our meeting with Brian, Operations Manager, at our home. He provided extraordinary customer service and follow-through before, during, and after completion of the project. He was very prompt in answering questions, being on-site at the start and finish of the project, and following up. The Technical Installers, Rick and Matt, used extraordinary care with the installation and clean-up. They demonstrated exceptional technical skills and were very respectful of our home, making sure to cover all exposed surfaces. At the end of each workday, they left our home spotless. Rick and Matt were courteous, professional, and very customer-focused. We are very pleased with our new HVAC System and will enjoy it for many years to come. Many thanks to the entire O'Brien Heating & Cooling Team for extraordinary customer service, top-notch technical skills, and great teamwork. You have exceeded our expectations, and we highly recommend your company to others."
	100% rating 100 by J.E. from Wynnewood, PA on 09/26/25 Verified Purchase "O’Brien has been our HVAC service and equipment company for well over 30 years. That says it all. "
	100% rating 100 by S.D. from Morton, AL on 09/23/25 Verified Purchase "The technician did a good job in a timely manner. He answered all my questions, and I am grateful for his expertise. "
	100% rating 100 by E.P. from Havertown, PA on 09/23/25 Verified Purchase "This was the pre-winter check of our heating system under our annual service contract. The technician was on time, friendly, and efficient."
	100% rating 100 by J.M. from Lansdowne, PA on 09/23/25 Verified Purchase "O'Brien did an excellent job installing my new boiler. I would not think of switching to another company, ever!"
	98% rating 100 by R.S. from Ardmore, PA on 09/10/25 Verified Purchase "We had a great experience getting air conditioning/heat mini-splits installed for our house. It was one outdoor unit and five indoor/wall units. The installation team did a great job of cleaning up, especially inside the house. There were no signs of any work done, and with 3 small kids and a dog, it's a huge thing for us. "
	100% rating 100 by S.F. from Broomall, PA on 08/25/25 Verified Purchase "My late husband, Paul, and I have used O’Brien for years. You maintain consistent excellence. It’s a pleasure to deal with you! Thank you!"
	100% rating 100 by M.H. from Springfield, PA on 08/10/25 Verified Purchase "As usual, professional, courteous, and affordable! "

(100 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS