VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
O'Brien Heating & Air Conditioning
94.913627639155 100
4.8

398 reviews since October, 2022

O'Brien Heating & Air Conditioning
(610) 626-2540 ·
Drexel Hill, PA 19026

Consumer Review Summary

398 reviews since October, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of O'Brien Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
86%
4 Star
10%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

342 out of 389 gave 5 stars

Q: Timeliness in responding to your needs:

326 out of 390 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

129 out of 140 gave 5 stars

Q: Communication and follow-up from the Salesperson:

113 out of 134 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

123 out of 140 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

121 out of 140 gave 5 stars

Q: Condition of the work area after job completion:

340 out of 389 gave 5 stars

Q: How likely would you be to use our company again?

339 out of 394 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

315 out of 391 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

232 out of 253 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

219 out of 248 gave 5 stars

Q: Overall experience with the Service Technician:

222 out of 247 gave 5 stars

Q: Please rate your overall experience with our company:

323 out of 392 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Springfield, PA on Verified Purchase
"As usual, professional, courteous, and affordable! "
100% rating 100 from Springfield, PA on Verified Purchase
"We've been with O'Brien for over 25 years and have always had great service, courteous and professional service reps. Their products are excellent, and the entire staff is a pleasure to work with. Would highly recommend O'Brien to friends and family."
100% rating 100 from Secane, PA on Verified Purchase
"The guys did a great job. AC works great. "
100% rating 100 from Havertown, PA on Verified Purchase
"Great group of people to work with."
100% rating 100 from Springfield, PA on Verified Purchase
"Pleasure doing business with your business!!"
100% rating 100 from Wayne, PA on Verified Purchase
"We have always been very pleased with all our experiences. Very professional and responsive."
100% rating 100 from Bryn Mawr, PA on Verified Purchase
"Great job!"
100% rating 100 from Springfield, PA on Verified Purchase
"The job was completed in less than a day. The workers went about their tasks in a very respectful and diligent manner, and the cleanup was spotless. Great job! Thank you."
100% rating 100 from Radnor, PA on Verified Purchase
"Long-time O’Brien customers. Always happy with the service. Great staff! "
100% rating 100 from Villanova, PA on Verified Purchase
"Great service. Thorough knowledge, straight and to the point, no fluff, which we appreciate. All of them are professional and knowledgeable. Why go anywhere else? Thank you for making it easy! They know their stuff!"
(91 Remaining)