VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Best Virginia Heating, Cooling, and Electrical
98.643006263048 100
5

1,084 reviews since December, 2022

Best Virginia Heating, Cooling, and Electrical
(681) 771-6586 ·
Scott Depot, WV 25560

Consumer Review Summary

1,084 reviews since December, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Best Virginia Heating, Cooling, and Electrical. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,047 out of 1,074 gave 5 stars

Q: Timeliness in responding to your needs:

1,036 out of 1,079 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

826 out of 857 gave 5 stars

Q: Communication and follow-up from the Salesperson:

784 out of 850 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

833 out of 856 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

817 out of 856 gave 5 stars

Q: Condition of the work area after job completion:

1,021 out of 1,074 gave 5 stars

Q: How likely would you be to use our company again?

1,045 out of 1,080 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,036 out of 1,076 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

218 out of 219 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

212 out of 219 gave 5 stars

Q: Overall experience with the Service Technician:

217 out of 218 gave 5 stars

Q: Please rate your overall experience with our company:

1,044 out of 1,080 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
95% rating 100 from Nitro, WV on Verified Purchase
"Great experience with the install team!"
100% rating 100 from Huntington, WV on Verified Purchase
"Great quick service and professional staff. We worked with 6 of their staff, and we were impressed with their knowledge and courtesy to us. All of them wore shoe covers when coming into the house! Caden and Christopher were 1st in our house and investigated our old furnace. We discussed the need to replace our 30+ year old gas furnace. On the same day, Jeremy discussed with us our options so we could determine the best for our budget. Stephen, Charles, and Dustin were here the next day to install our new HVAC system, air cleaner, and new thermostat. They worked nonstop, and each worked on specific areas of installation. They even ran a magnet over our driveway to make sure nothing was left behind. Installation was a breeze because they work as a team. They also made sure I knew how to operate the new thermostat. I forgot the name of the man who installed the whole house surge protector, but he was efficient, pleasant, and quick. We love our new system. Since we’re in a transition season, we have run both heat and AC. I’m noticing improvement in our basement with temps near upstairs temps. That’s a big wow for me. My husband and I recommend Best Virginia. I don’t think there is another HVAC company in our area that can match them for courtesy and great products. We will not use anyone else. They are the BEST!"
100% rating 100 from Milton, WV on Verified Purchase
"Excellent company that is professional in marketing, communication with customers, knowledgeable workers, friendly personalities, and rapid response in every aspect. Well done, y’all!!!"
100% rating 100 from Barboursville, WV on Verified Purchase
"From the first phone conversation to installation, everything was great. They explained what the problem was and installed our new AC unit in a timely manner. Answered all our questions. Everyone was very nice! "
100% rating 100 from Hurricane, WV on Verified Purchase
"The entire experience was great from my initial contact through the completion of the project. Everyone was knowledgeable and professional. "
100% rating 100 from Hurricane, WV on Verified Purchase
"Chris and Coty were great. Doing what was needed to get the repair done!!"
100% rating 100 from Ona, WV on Verified Purchase
"As always, Best Virginia did a great job. Service Techs were top-notch. "
100% rating 100 from Barboursville, WV on Verified Purchase
"Could not ask for a better experience. Thank you!"
100% rating 100 from Charleston, WV on Verified Purchase
"Professional all around. John, Josh, and the team communicated and followed up on everything."
100% rating 100 from Milton, WV on Verified Purchase
"All the guys did such an amazing job!! All 5! Huntley, Logan, Kolton, Samuel, and Aden! I offered food and drinks, but they had their routine. They busted their butts all day, and got it ALL done in a day!!! I can tell a major difference just from the insulation in attic spaces alone! I LOVE the whole home air treatment system along with new A/C and natural gas system! Everyone was so very friendly from the call-in to the finish. Very helpful, extremely knowledgeable, professional, and also tolerated me learning from them and watching. Lol I personally highly, highly recommend them! I cannot thank them enough for everything! I also felt very comfortable with my decisions, and they offer great financing options as well!"
(522 Remaining)