VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Best Virginia Heating, Cooling, Electrical, and Plumbing
98.549161647404 100
5

1,264 reviews since December, 2022

Best Virginia Heating, Cooling, Electrical, and Plumbing
(681) 771-6586 ยท
Scott Depot, WV 25560

Consumer Review Summary

1,264 reviews since December, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Best Virginia Heating, Cooling, Electrical, and Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,219 out of 1,252 gave 5 stars

Q: Timeliness in responding to your needs:

1,201 out of 1,256 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

965 out of 1,007 gave 5 stars

Q: Communication and follow-up from the Salesperson:

923 out of 1,000 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

978 out of 1,005 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

959 out of 1,004 gave 5 stars

Q: Condition of the work area after job completion:

1,187 out of 1,252 gave 5 stars

Q: How likely would you be to use our company again?

1,215 out of 1,258 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,204 out of 1,254 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

247 out of 248 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

240 out of 247 gave 5 stars

Q: Overall experience with the Service Technician:

245 out of 247 gave 5 stars

Q: Please rate your overall experience with our company:

1,210 out of 1,256 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Charleston, WV on Verified Purchase
"Ryan and John were knowledgeable and great workers. Loved all the jobs they did for us. "
100% rating 100 from Charleston, WV on Verified Purchase
"The employees at Best Virginia are the best in every aspect. They are so well-trained. I like having a service agreement for 2-yearly visits. It gives me great peace of mind to know units are in great working order. They are easy to work with if you need to adjust your appointment. Help is just a phone call away. I trust that they will always do an excellent job, because that is what I have experienced."
100% rating 100 from Hurricane, WV on Verified Purchase
"Thank you so much for your courtesy, kindness, and consideration when my heat pump failed. It was fixed on a day that was freezing cold and icy, and your installers were wonderful!"
100% rating 100 from Huntington, WV on Verified Purchase
"I had wonderful techs and salespeople (Robert, with whom I played phone tag with each other because of my work schedule) and installers."
100% rating 100 from Charleston, WV on Verified Purchase
"The company did an exceptional job!"
100% rating 100 from Hurricane, WV on Verified Purchase
"The staff was very professional! "
100% rating 100 from Ona, WV on Verified Purchase
"Everyone from the customer service reps, to Sales, to installation was 5-star. Jeremy took his time to explain my different options for a new HVAC, and the installers, Clayton, Kyle, and Landon, were very professional, knowledgeable, and friendly. The entire experience was so much easier and stress-free than I could have imagined. John has a great business with great employees. "
100% rating 100 from Dunbar, WV on Verified Purchase
"Ryan did an excellent job of fixing what was needed and informed us of more work to be done if requested. He will be back for another job in the future. Very well pleased with his demeanor and skills."
100% rating 100 from Ona, WV on Verified Purchase
"Jacob and Austin are wonderful technicians. They are so young and but yet so professional. They are very impressive! "
100% rating 100 from Scott Depot, WV on Verified Purchase
"This company is an elite example of how other companies should follow and treat their customers. You have a good crew. I will never use anyone else as long as the service stays this good."
(568 Remaining)