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Bill Howe Heating & Air Conditioning/Bill Howe Plumbing
96.936384934222 100
4.9

564 reviews since September, 2023

Bill Howe Heating & Air Conditioning/Bill Howe Plumbing
(619) 345-3624 ยท
San Diego, CA 92123

Consumer Review Summary

564 reviews since September, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bill Howe Heating & Air Conditioning/Bill Howe Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

524 out of 559 gave 5 stars

Q: Timeliness in responding to your needs:

506 out of 557 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

312 out of 339 gave 5 stars

Q: Communication and follow-up from the Salesperson:

295 out of 337 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

329 out of 345 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

518 out of 555 gave 5 stars

Q: Condition of the work area after job completion:

498 out of 551 gave 5 stars

Q: How likely would you be to use our company again?

510 out of 558 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

497 out of 556 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

205 out of 214 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

193 out of 211 gave 5 stars

Q: Overall experience with the Service Technician:

199 out of 213 gave 5 stars

Q: Please rate your overall experience with our company:

509 out of 554 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from San Diego, CA on Verified Purchase
"I am quite pleased with the results, the professional attitude of the servicemen, their hard work, and pleasant demeanor. I was also happy to find that the final bill came in under the estimate, even though additional projects were added to the work list that were not considered in the estimate. Finally, I was impressed that the crew returned the next morning to resolve final matters without any additional expense. "
100% rating 100 from Escondido, CA on Verified Purchase
"From start to finish, every person I met with was exceptional. We have used Bill Howe for many years for all our plumbing and heating/AC needs, and I will continue to do so. I would recommend the company to anyone. "
98% rating 100 from San Diego, CA on Verified Purchase
"When we needed to have our air conditioner replaced, we called several people to come out and give us quotes. Bill Howe was not only the most responsive but also the most affordable. Their technicians were amazing, respectful, and went way above and beyond to help us when the inevitable unexpected hiccup occurred. We can't recommend them enough!"
92% rating 100 from San Diego, CA on Verified Purchase
"Your technician, David, did an excellent job! He is to be commended. His work ethic was tireless, and he kept us informed throughout the cast iron replacement. "
100% rating 100 from San Diego, CA on Verified Purchase
"It was all I could have hoped for."
100% rating 100 from Escondido, CA on Verified Purchase
"I was very pleased with both my recent experiences. I needed a complete pipe redo under the house on the main line, and then also with the toilets. Alex was incredible in communications and professionalism, and made an awful situation very bearable for me."
100% rating 100 from San Diego, CA on Verified Purchase
"Such a wonderful experience!"
100% rating 100 from La Mesa, CA on Verified Purchase
"The entire experience from obtaining a quote to completion of the job was excellent and professional."
100% rating 100 from San Diego, CA on Verified Purchase
"From start to finish, your crew and company did a great job. They were just as excited about the new HVAC as we are."
100% rating 100 from San Diego, CA on Verified Purchase
"Bill Howe is a trustworthy company. They offer professional service."
(219 Remaining)