VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Roberts Cooling, Heating, Plumbing & Electrical
97.932180851064 100
4.9

386 reviews since December, 2022

Roberts Cooling, Heating, Plumbing & Electrical
(251) 239-9523 ·
Pineville, LA 71360

Consumer Review Summary

386 reviews since December, 2022

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Roberts Cooling, Heating, Plumbing & Electrical. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

362 out of 381 gave 5 stars

Q: Timeliness in responding to your needs:

355 out of 380 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

350 out of 375 gave 5 stars

Q: Communication and follow-up from the Salesperson:

333 out of 366 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

358 out of 377 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

345 out of 373 gave 5 stars

Q: Condition of the work area after job completion:

343 out of 370 gave 5 stars

Q: How likely would you be to use our company again?

360 out of 380 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

356 out of 379 gave 5 stars

Q: Please rate your overall experience with our company:

351 out of 379 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Gulf Shores, AL on Verified Purchase
"Very knowledgeable technicians. Quick response."
100% rating 100 from Ridgeland, MS on Verified Purchase
"We have done business with Robert’s for several years. They are very responsive. Keith and Logan did a great and timely job."
100% rating 100 from Fairhope, AL on Verified Purchase
"Start to finish was Fantastic, the salesperson was very knowledgeable and walked me through the entire process of replacing my entire HVAC system. Gave me three options that met my needs and budget. The installation team was very knowledgeable, removed all old equipment, cleaned up everything, and installed new equipment, then explained the operation of the new system. Super polite and thorough! The best part was that I had an entirely new HVAC system in 48 hours!!!"
100% rating 100 from Foley, AL on Verified Purchase
"Outstanding professionalism and performance."
98% rating 100 from Lillian, AL on Verified Purchase
"Professional service!"
95% rating 100 from Gulf Shores, AL on Verified Purchase
"No one wants to replace an AC unit, but it is inevitable. Roberts was our first and only call. Very professional and FAST. Highly recommend!"
100% rating 100 from Foley, AL on Verified Purchase
"Four polite men worked tirelessly for 6 hours installing A/C Daikin unit. Even vacuumed debris afterwards. Unit works perfectly! Thank you very much."
90% rating 100 from Gulf Shores, AL on Verified Purchase
"Linden and the install team were fabulous!"
100% rating 100 from Lillian, AL on Verified Purchase
"The staff couldn’t have been more professional! "
98% rating 100 from Bethany, IL on Verified Purchase
"The installation team was very polite and capable."
(134 Remaining)