Customer Reviews for Coolray of Tennessee

Coolray of Tennessee

4.9

7,269 reviews since February, 2023

(629) 888-8400 · www.coolray.com/tn
Nashville, TN 37210

Consumer Review Summary

7,269 reviews since February, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Coolray of Tennessee. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Communication and follow-up from the Plumbing Consultant:

10 out of 10 gave 5 stars

Q: Courtesy and professionalism of our Phone Representatives:

413 out of 437 gave 5 stars

Q: Timeliness in responding to your needs:

422 out of 438 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

737 out of 756 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

721 out of 759 gave 5 stars

Q: Knowledge and expertise of the Comfort Consultant:

404 out of 416 gave 5 stars

Q: Condition of the work area after job completion:

6,304 out of 6,672 gave 5 stars

Q: Courtesy and professionalism of the Electrician:

932 out of 980 gave 5 stars

Q: Courtesy and professionalism of the Plumber:

1,953 out of 2,050 gave 5 stars

Q: Expertise and workmanship of the Electrician:

908 out of 969 gave 5 stars

Q: Expertise and workmanship of the Plumber:

1,865 out of 2,018 gave 5 stars

Q: How likely would you be to use our company again?

6,204 out of 6,765 gave 5 stars

Q: Communication and follow-up from the Comfort Consultant:

390 out of 407 gave 5 stars

Q: Overall experience with the Installation Team:

719 out of 756 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,924 out of 3,015 gave 5 stars

Q: Communication and follow-up from the Electrician:

13 out of 13 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,872 out of 2,998 gave 5 stars

Q: Overall experience with the Electrician:

913 out of 972 gave 5 stars

Q: Overall experience with the Plumber:

1,893 out of 2,034 gave 5 stars

Q: Overall experience with the Service Technician:

2,897 out of 3,006 gave 5 stars

Q: Please rate your overall experience with our company:

6,079 out of 6,724 gave 5 stars

	100% rating 100 by K.L. from Hendersonville, TN on 11/21/25 Verified Purchase "Thank you, Trevor! Trevor has performed maintenance on my Lennox unit previously as well. I have never had a negative issue with my unit after his service calls. He is very professional and courteous."
	100% rating 100 by D.1. from Nashville, TN on 11/12/25 Verified Purchase "I was pleased with my experience and the price and I will use again for plumbing or heating issues."
	100% rating 100 by C.T. from Goodlettsville, TN on 11/12/25 Verified Purchase "The tech was very nice. I told him where the unit was, and he went right to work. When he finished, he explained everything he did and how my unit was working."
	100% rating 100 by R.J. from Nashville, TN on 11/11/25 Verified Purchase "Very good, would recommend and would use again! Erica was great, and I would request her again."
	100% rating 100 by P.M. from Spring Hill, TN on 11/11/25 Verified Purchase "Dexter and Coolray were great! Dexter showed us the old part and the new part he was installing. "
	100% rating 100 by K.C. from Spring Hill, TN on 11/10/25 Verified Purchase "Ryan was very kind and efficient. Appreciated his quick response to our service call on a cold day. "
	100% rating 100 by T.K. from Hermitage, TN on 11/09/25 Verified Purchase "Excellent!"
	100% rating 100 by L.D. from Chattanooga, TN on 11/08/25 Verified Purchase "Thank you, my sister got some heat!"
	100% rating 100 by D.B. from Lebanon, TN on 11/07/25 Verified Purchase "Very satisfied, thank you!"
	100% rating 100 by C.N. from Murfreesboro, TN on 11/07/25 Verified Purchase "Service tech was a great representative of your company!"

(2,329 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS