4.7
3,251 reviews since March, 2023
Consumer Review Summary
3,251 reviews since March, 2023
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jacksonville Heating Contractors, INC. Here are the results to date:
Survey Question Results
Q: Designing the system around your home and pets:
86 out of 97 gave 5 stars
Q: Did the Service Technician arrive on time?
3,061 out of 3,107 said yes
Q: Setting a convenient appointment time:
105 out of 116 gave 5 stars
Q: Did the Service Technician respect your home by wearing floor protectors (shoe covers)? (Leave unanswered if not applicable.)
2,352 out of 2,459 said yes
Q: Before starting, did the Service Technician acknowledge any other problems or concerns?
111 out of 141 said yes
Q: Did the service technician acknowledge any other problems or concerns?
2,147 out of 2,861 said yes
Q: Did the Service Technician answer all your questions?
3,030 out of 3,076 said yes
Q: How would you rate the overall performance of the Service Technician?
2,864 out of 3,051 gave 5 stars
Q: How likely are you to refer Jacksonville Heating Contractors to friends and family?
974 out of 1,172
Q: How likely are you to refer Trent Heating & Air Conditioning to friends and family?
1,488 out of 1,897
Q: Project proposal and perceived value:
78 out of 98 gave 5 stars
Q: Did the salesperson effectively use his/her iPad to educate you on our company?
79 out of 104 said yes
Q: Did you purchase a new furnace, air conditioner, or system for your home since our visit?
3 out of 5 said yes
FEATURED COMMENTS FROM SATISFIED CUSTOMERS