Customer Reviews for Cool Hand Electric & Air

Cool Hand Electric & Air

84 reviews since April, 2023

(469) 550-1102 · coolhandelectric.com/?utm_campaign=gmb
Waxahachie, TX 75165

Consumer Review Summary

84 reviews since April, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Cool Hand Electric & Air. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

82 out of 84 gave 5 stars

Q: Timeliness in responding to your needs:

81 out of 84 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

69 out of 72 gave 5 stars

Q: Communication and follow-up from the Salesperson:

69 out of 72 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

69 out of 71 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

70 out of 72 gave 5 stars

Q: Condition of the work area after job completion:

81 out of 84 gave 5 stars

Q: How likely would you be to use our company again?

80 out of 84 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

80 out of 84 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

12 out of 12 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

12 out of 12 gave 5 stars

Q: Overall experience with the Service Technician:

12 out of 12 gave 5 stars

Q: Please rate your overall experience with our company:

81 out of 84 gave 5 stars

	100% rating 100 by M.H. from Crowley, TX on 02/14/26 Verified Purchase "Shiloh was great and very professional!"
	100% rating 100 by S.Y. from Waxahachie, TX on 01/27/26 Verified Purchase "Johnathon and Kanyon were amazing. They showed up on time, were very knowledgeable and professional. I will definitely use them again. "
	100% rating 100 by V.Z. from Fort Worth, TX on 01/20/26 Verified Purchase "Great service and great product!"
	100% rating 100 by P.F. from Aledo, TX on 12/26/25 Verified Purchase "Tory is just a terrific representative of the company and did a great job for us."
	100% rating 100 by G.P. from Midlothian, TX on 12/11/25 Verified Purchase "I am more than happy when it comes to my experience with Cool Hand Electric. The two salesmen worked flawlessly and were so knowledgeable when rewiring my house. They worked tirelessly to complete the project. I never had to worry about anything. They were professional and made sure every item was complete to my satisfaction. I would recommend this company to anyone who might need it. A-plus rating"
	95% rating 100 by W.B. from Duncanville, TX on 12/08/25 Verified Purchase "Tory answered all my questions and addressed my concerns immediately!"
	100% rating 100 by P.G. from Fort Worth, TX on 12/04/25 Verified Purchase "We want to especially commend SHILOH for his ability, politeness, knowledge, and overall professionalism. He is the reason we will continue to use Cool Hand when needed and refer others to your company!"
	100% rating 100 by S.F. from Fort Worth, TX on 08/21/25 Verified Purchase "I will go out of my way to tell people about the superior work that was done and the awesome customer service I received from your company. From Bella, who took my initial call, to Jonathan (and crew), the technician who performed the work, to Luke, the owner, who personally inspected the job and met with the City Inspector, they were all courteous and professional, from start to finish, and I couldn't be happier! Thank you. Thank you. Thank you!!"
	100% rating 100 by C.M. from Waxahachie, TX on 05/01/25 Verified Purchase "Great job!"
	100% rating 100 by D.J. from Dallas, TX on 04/30/25 Verified Purchase "Great experience overall. We received several upgrades and priced appropriately. "

(31 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS