VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Arthur Heating & Air
99.267227938884 100
5

347 reviews since May, 2023

Arthur Heating & Air
(469) 515-2900 ·
Rowlett, TX 75088

Consumer Review Summary

347 reviews since May, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Arthur Heating & Air. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

337 out of 341 gave 5 stars

Q: Timeliness in responding to your needs:

337 out of 341 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

127 out of 127 gave 5 stars

Q: Communication and follow-up from the Salesperson:

123 out of 127 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

125 out of 126 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

124 out of 127 gave 5 stars

Q: Condition of the work area after job completion:

330 out of 343 gave 5 stars

Q: How likely would you be to use our company again?

334 out of 343 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

331 out of 343 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

210 out of 213 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

207 out of 215 gave 5 stars

Q: Overall experience with the Service Technician:

208 out of 217 gave 5 stars

Q: Please rate your overall experience with our company:

334 out of 344 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Denton, TX on Verified Purchase
"We will highly recommend you to our friends and neighbors. Thank you for covering the wires so that, hopefully, the rats can’t get to them anymore!"
100% rating 100 from Rowlett, TX on Verified Purchase
"Awesome experience all around! Can't thank you enough. "
100% rating 100 from Rowlett, TX on Verified Purchase
"I called on Monday morning. The company responded almost immediately with Jack and Brad. They inspected our HVAC system. They presented their results and gave us options with their recommendations. These options included repairs and replacement. Based on the age of our system, we elected to replace our upstairs system and make minor repairs to our upstairs unit. The next day Erick and Robert arrived at 7:30 AM and worked until 5:45 PM. A company is only as good as it's employees, and from start to finish, every member of Arthur Heating and Air were extremely knowledgeable. professional, helpful, and caring, of us and our home. I would highly recommend this company to anyone looking for a competent and reliable heating and air company. They are a "5 STAR" company!"
100% rating 100 from Greenville, TX on Verified Purchase
"Thank you for your integrity and professionalism. "
100% rating 100 from Rockwall, TX on Verified Purchase
"Jack was very helpful and knowledgeable. Great communication."
100% rating 100 from Rowlett, TX on Verified Purchase
"Very professional and friendly!"
100% rating 100 from Rockwall, TX on Verified Purchase
"We have always received excellent service from Arthur Heating and Air Conditioning. Clint, Kyler, and Katy have been professional and trustworthy for several years. This current experience with Clint, David, Jack, and the installation team offered the same level of service we have come to expect from the company."
100% rating 100 from Klondike, TX on Verified Purchase
"Very professional and courteous workers; cleaned up after completing the job; and answered all questions about the service. "
100% rating 100 from Flower Mound, TX on Verified Purchase
"Jack, Eric, and Brandon were all a pleasure to work with. They were all on time and all exceeded our expectations. First class all the way!"
100% rating 100 from Dallas, TX on Verified Purchase
"Great experience. Rare these days!"
(139 Remaining)