VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Arthur Heating & Air
99.252433936022 100
5

313 reviews since May, 2023

Arthur Heating & Air
(469) 515-2900 ·
Rowlett, TX 75088

Consumer Review Summary

313 reviews since May, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Arthur Heating & Air. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

304 out of 308 gave 5 stars

Q: Timeliness in responding to your needs:

304 out of 308 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

95 out of 95 gave 5 stars

Q: Communication and follow-up from the Salesperson:

93 out of 95 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

95 out of 95 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

94 out of 95 gave 5 stars

Q: Condition of the work area after job completion:

300 out of 310 gave 5 stars

Q: How likely would you be to use our company again?

300 out of 309 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

297 out of 309 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

209 out of 212 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

206 out of 214 gave 5 stars

Q: Overall experience with the Service Technician:

207 out of 216 gave 5 stars

Q: Please rate your overall experience with our company:

300 out of 310 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Dallas, TX on Verified Purchase
"Great experience. Rare these days!"
100% rating 100 from Josephine, TX on Verified Purchase
"We are happy to have found an honest and reliable company. Everyone is knowledgeable and truly has a passion for what they do."
100% rating 100 from Rowlett, TX on Verified Purchase
"We are impressed that the salesperson wasn’t pushy and explained other options instead of trying to sell a brand-new unit."
100% rating 100 from Point, TX on Verified Purchase
"Very quick response when I needed it!"
100% rating 100 from Garland, TX on Verified Purchase
"Kyler and his team were efficient, took photos along the way and showed me the finished product. Extremely impressed and satisfied."
100% rating 100 from Allen, TX on Verified Purchase
"Could not have asked for a better experience! Thank you."
100% rating 100 from Commerce, TX on Verified Purchase
"I highly recommend Arthur's Heating and Air. We purchased a new HVAC system, and we are so pleased with the new system and with the job they did for us. They went over and above to take care of us and to get the job done correctly. They set their standards extremely high, and they make sure they meet them. They went the extra mile and cleaned the entire area in our attic, where they removed the old unit and then installed the new one. We purchased a new system several years ago from a different company, and they left our attic in a total mess. We were so impressed with Arthur's Heating and Air, I recommended them to my sister for her new HVAC system. Also, we were in a time crunch, therefore, they came out on a Saturday to install our new unit. You will not go wrong if you choose Arthur's for your new HVAC system or maintenance. They are honest and take pride in their work!"
100% rating 100 from Garland, TX on Verified Purchase
"Excellent in every way."
100% rating 100 from Grapevine, TX on Verified Purchase
"Arthur Heating and Air is the very best HVAC company I have had to service my equipment. I strongly recommend them!"
100% rating 100 from Rowlett, TX on Verified Purchase
"Jack is a fantastic and knowledgeable salesman. The crew were super quick, professional and went out of their way to make it easy on us while they knocked the job out. Highly recommend them!"
(130 Remaining)