VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
SBC Cooling & Heating
98.446437857514 100
4.9

416 reviews since May, 2023

SBC Cooling & Heating
(318) 465-0853 ·
Haughton, LA 71037

Consumer Review Summary

416 reviews since May, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of SBC Cooling & Heating. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

404 out of 410 gave 5 stars

Q: Timeliness in responding to your needs:

397 out of 410 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

141 out of 143 gave 5 stars

Q: Communication and follow-up from the Salesperson:

131 out of 143 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

142 out of 143 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

136 out of 143 gave 5 stars

Q: Condition of the work area after job completion:

394 out of 410 gave 5 stars

Q: How likely would you be to use our company again?

393 out of 412 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

382 out of 412 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

264 out of 268 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

258 out of 269 gave 5 stars

Q: Overall experience with the Service Technician:

259 out of 269 gave 5 stars

Q: Please rate your overall experience with our company:

391 out of 414 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Shreveport, LA on Verified Purchase
"The technician did an excellent job evaluating and explaining everything and making the necessary repairs."
100% rating 100 from Stonewall, LA on Verified Purchase
"Seth was great at letting me know what I needed and was super personable! "
100% rating 100 from Bossier City, LA on Verified Purchase
"Hunter was excellent! "
100% rating 100 from Bossier City, LA on Verified Purchase
"THANK YOU!!!"
100% rating 100 from Bossier City, LA on Verified Purchase
"Could not have selected a better group of technicians, sales staff, and company to work with. Such polite and efficient guys!!"
100% rating 100 from Shreveport, LA on Verified Purchase
"SBC is awesome! I called at 7:20 am, and they made an emergency house call later that morning. The problem was quickly diagnosed, and repairs were made that same day, all at a reasonable cost. The technician was knowledgeable, professional, efficient, and personable. I highly recommend this fine company! "
100% rating 100 from Shreveport, LA on Verified Purchase
"I am never disappointed with SBC. The service men are always courteous and very respectful, and I’m always happy with the work they do."
100% rating 100 from Keithville, LA on Verified Purchase
"Conor was the first person to arrive when I requested service. He was very professional and diagnosed the issue quickly. He then explained all of our options to my wife and me. He was never pushy. He simply gave us his professional opinion and answered every question we had. The following day, Joel and Owen arrived exactly at the agreed-upon time to install the new system. They were also both very professional and knowledgeable. They also came a couple of weeks later to do the vent cleaning. Throughout the whole experience, I genuinely felt as though I was welcoming friends into my home. I also spoke with Kelly on the phone throughout the scheduling process. She was very professional and willing to answer every question I had. Everyone involved made the process that much better. I look forward to continuing my relationship with this company and have already started recommending it to friends and family. "
100% rating 100 from Shreveport, LA on Verified Purchase
"The technician was amazing and very friendly. We will definitely be using your services in the future."
100% rating 100 from Bossier City, LA on Verified Purchase
"I have been with SBC for about two years. The technicians have been awesome every time. It's like I am talking with family. They are like 30-40 years younger than me, and they talk to me with respect; I appreciate that. They are on time, their work is quick, and they don't push for extra services that cost more money. I have recommended SBC to other friends."
(196 Remaining)