Customer Reviews for SBC Cooling & Heating

SBC Cooling & Heating

4.9

385 reviews since May, 2023

(318) 465-0853 · www.sbcair.com/
Haughton, LA 71037

Consumer Review Summary

385 reviews since May, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of SBC Cooling & Heating. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

373 out of 379 gave 5 stars

Q: Timeliness in responding to your needs:

366 out of 379 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

129 out of 131 gave 5 stars

Q: Communication and follow-up from the Salesperson:

120 out of 131 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

130 out of 131 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

125 out of 131 gave 5 stars

Q: Condition of the work area after job completion:

367 out of 379 gave 5 stars

Q: How likely would you be to use our company again?

363 out of 381 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

354 out of 381 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

246 out of 249 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

240 out of 250 gave 5 stars

Q: Overall experience with the Service Technician:

241 out of 250 gave 5 stars

Q: Please rate your overall experience with our company:

361 out of 383 gave 5 stars

	100% rating 100 by M.S. from Shreveport, LA on 03/26/26 Verified Purchase "Best HVAC installation cost in Shreveport, and I was given the best estimate the first time, instead of having to negotiate the price of the installation. "
	100% rating 100 by D.B. from Haughton, LA on 03/25/26 Verified Purchase "The teams were thorough, efficient, and professional. They took good care of us."
	100% rating 100 by P.B. from Shreveport, LA on 03/21/26 Verified Purchase "Conor and Joseph were both friendly and professional. They were thorough in cleaning the units and explained what they were doing. I have already scheduled a duct cleaning based on their professionalism. Thanks, SBC!"
	100% rating 100 by L.H. from Shreveport, LA on 03/19/26 Verified Purchase "I am so grateful that you guys were able to resolve my issue, going forward I will use your services for any and all needs concerning my AC and heating. I am looking forward to working with you in the future."
	100% rating 100 by R.H. from Shreveport, LA on 03/17/26 Verified Purchase "A neighbor recommended you all. Kristen was the first person I spoke to. She was very courteous and informative. Joseph and Joel were the technicians. Both of them were just as friendly as Kristen, and they did an exceptional job. They were very respectful and exhibited care while in my home. I sincerely appreciate their professionalism and warm personality. I highly recommend them and this company for air conditioning and air duct cleaning needs."
	100% rating 100 by S.C. from Shreveport, LA on 03/07/26 Verified Purchase "This company is excellent!"
	100% rating 100 by J.G. from Stonewall, LA on 03/06/26 Verified Purchase "Good job! "
	100% rating 100 by S.W. from Shreveport, LA on 03/01/26 Verified Purchase "Joel was on time, very friendly, and professional! "
	100% rating 100 by K.M. from Bossier City, LA on 02/27/26 Verified Purchase "Service is great. Seth, my technician, answered all of my questions."
	100% rating 100 by J.M. from Benton, LA on 02/16/26 Verified Purchase "The service technician was great!"

(185 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS