Customer Reviews for SBC Cooling & Heating

SBC Cooling & Heating

4.9

267 reviews since May, 2023

(318) 465-0853 · www.sbcair.com/
Haughton, LA 71037

Consumer Review Summary

267 reviews since May, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of SBC Cooling & Heating. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

259 out of 263 gave 5 stars

Q: Timeliness in responding to your needs:

252 out of 262 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

84 out of 85 gave 5 stars

Q: Communication and follow-up from the Salesperson:

78 out of 85 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

85 out of 85 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

80 out of 85 gave 5 stars

Q: Condition of the work area after job completion:

251 out of 261 gave 5 stars

Q: How likely would you be to use our company again?

248 out of 263 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

242 out of 264 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

174 out of 177 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

168 out of 178 gave 5 stars

Q: Overall experience with the Service Technician:

171 out of 178 gave 5 stars

Q: Please rate your overall experience with our company:

248 out of 265 gave 5 stars

	100% rating 100 by J.J. from Shreveport, LA on 04/15/25 Verified Purchase "We had a great experience from start to finish. The price was fair. All of the personnel we interacted with were extremely professional and knowledgeable. The installation team was top-notch, in our opinion. We are impressed with the quality of people working for the company and pleased with the results of our new system. We plan to continue using SBC for all our heating and AC needs!"
	100% rating 100 by A.S. from Bossier City, LA on 04/02/25 Verified Purchase "I can’t say enough about our great experience. This includes the person in the office who answered the phone when I called, the sales representative, and the installation crew. They were all very knowledgeable and professional! I called on a Monday. The representative came the same day, and my new system was installed on Friday! Great customer service!"
	100% rating 100 by B.R. from Bossier City, LA on 03/29/25 Verified Purchase "The SBC team took time to answer all our questions during the replacement of our new HVAC system. Very professional and completed the job in a timely manner."
	100% rating 100 by A.S. from Shreveport, LA on 03/21/25 Verified Purchase "The service technician was very professional and explained in great detail everything that was going on with our unit. The call representative was kind and helpful. Overall, a great experience!"
	100% rating 100 by R.M. from Shreveport, LA on 03/08/25 Verified Purchase "I’m happy to have found your company!"
	100% rating 100 by D.B. from Shreveport, LA on 03/04/25 Verified Purchase "William was stellar! Knowledgeable and polite. Quick and efficient. Made me feel like a person not a number. "
	100% rating 100 by R.C. from Shreveport, LA on 03/01/25 Verified Purchase "Excellent technician who explained everything he did and made a recommendation concerning the overflow possible issue."
	100% rating 100 by P.P. from Bossier City, LA on 02/15/25 Verified Purchase "Will did a great job servicing our unit. He was very knowledgeable and personable. Thanks for recognizing our veterans service. "
	100% rating 100 by S.G. from Shreveport, LA on 02/15/25 Verified Purchase "The Professional SBC Installers of our new A/C Unit were Lucas and Delayne. After meeting Lucas and Delayne, I knew we had made the right choice in going with SBC for a new A/C Unit. Lucas instantly gained my confidence and got right to work upon arrival. Delayne was equally professional. We love the new Sensi Thermostat which can be controlled by our cell phones. Thank you SBC for a seamless installation of our fabulous new A/C Unit in record time!"
	100% rating 100 by M.B. from Bossier City, LA on 02/11/25 Verified Purchase "William did an excellent job as always!"

(118 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS