VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
SBC Cooling & Heating
98.522665947113 100
5

401 reviews since May, 2023

SBC Cooling & Heating
(318) 465-0853 ยท
Haughton, LA 71037

Consumer Review Summary

401 reviews since May, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of SBC Cooling & Heating. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

389 out of 395 gave 5 stars

Q: Timeliness in responding to your needs:

382 out of 395 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

136 out of 138 gave 5 stars

Q: Communication and follow-up from the Salesperson:

127 out of 138 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

137 out of 138 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

132 out of 138 gave 5 stars

Q: Condition of the work area after job completion:

383 out of 395 gave 5 stars

Q: How likely would you be to use our company again?

379 out of 397 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

370 out of 397 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

255 out of 258 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

249 out of 259 gave 5 stars

Q: Overall experience with the Service Technician:

250 out of 259 gave 5 stars

Q: Please rate your overall experience with our company:

377 out of 399 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Keithville, LA on Verified Purchase
"Conor was the first person to arrive when I requested service. He was very professional and diagnosed the issue quickly. He then explained all of our options to my wife and me. He was never pushy. He simply gave us his professional opinion and answered every question we had. The following day, Joel and Owen arrived exactly at the agreed-upon time to install the new system. They were also both very professional and knowledgeable. They also came a couple of weeks later to do the vent cleaning. Throughout the whole experience, I genuinely felt as though I was welcoming friends into my home. I also spoke with Kelly on the phone throughout the scheduling process. She was very professional and willing to answer every question I had. Everyone involved made the process that much better. I look forward to continuing my relationship with this company and have already started recommending it to friends and family. "
100% rating 100 from Shreveport, LA on Verified Purchase
"The technician was amazing and very friendly. We will definitely be using your services in the future."
100% rating 100 from Bossier City, LA on Verified Purchase
"I have been with SBC for about two years. The technicians have been awesome every time. It's like I am talking with family. They are like 30-40 years younger than me, and they talk to me with respect; I appreciate that. They are on time, their work is quick, and they don't push for extra services that cost more money. I have recommended SBC to other friends."
100% rating 100 from Bossier City, LA on Verified Purchase
"We are very pleased with the service and attention we received. "
100% rating 100 from Shreveport, LA on Verified Purchase
"Best HVAC installation cost in Shreveport, and I was given the best estimate the first time, instead of having to negotiate the price of the installation. "
100% rating 100 from Haughton, LA on Verified Purchase
"The teams were thorough, efficient, and professional. They took good care of us."
100% rating 100 from Shreveport, LA on Verified Purchase
"Conor and Joseph were both friendly and professional. They were thorough in cleaning the units and explained what they were doing. I have already scheduled a duct cleaning based on their professionalism. Thanks, SBC!"
100% rating 100 from Shreveport, LA on Verified Purchase
"I am so grateful that you guys were able to resolve my issue, going forward I will use your services for any and all needs concerning my AC and heating. I am looking forward to working with you in the future."
100% rating 100 from Shreveport, LA on Verified Purchase
"A neighbor recommended you all. Kristen was the first person I spoke to. She was very courteous and informative. Joseph and Joel were the technicians. Both of them were just as friendly as Kristen, and they did an exceptional job. They were very respectful and exhibited care while in my home. I sincerely appreciate their professionalism and warm personality. I highly recommend them and this company for air conditioning and air duct cleaning needs."
100% rating 100 from Shreveport, LA on Verified Purchase
"This company is excellent!"
(189 Remaining)