VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
SBC Cooling & Heating
98.430782459157 100
4.9

378 reviews since May, 2023

SBC Cooling & Heating
(318) 465-0853 ยท
Haughton, LA 71037

Consumer Review Summary

378 reviews since May, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of SBC Cooling & Heating. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

366 out of 372 gave 5 stars

Q: Timeliness in responding to your needs:

359 out of 372 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

126 out of 128 gave 5 stars

Q: Communication and follow-up from the Salesperson:

117 out of 128 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

127 out of 128 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

122 out of 128 gave 5 stars

Q: Condition of the work area after job completion:

360 out of 372 gave 5 stars

Q: How likely would you be to use our company again?

356 out of 374 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

347 out of 374 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

242 out of 245 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

236 out of 246 gave 5 stars

Q: Overall experience with the Service Technician:

237 out of 246 gave 5 stars

Q: Please rate your overall experience with our company:

354 out of 376 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Shreveport, LA on Verified Purchase
"Conor and Joseph were both friendly and professional. They were thorough in cleaning the units and explained what they were doing. I have already scheduled a duct cleaning based on their professionalism. Thanks, SBC!"
100% rating 100 from Shreveport, LA on Verified Purchase
"I am so grateful that you guys were able to resolve my issue, going forward I will use your services for any and all needs concerning my AC and heating. I am looking forward to working with you in the future."
100% rating 100 from Shreveport, LA on Verified Purchase
"A neighbor recommended you all. Kristen was the first person I spoke to. She was very courteous and informative. Joseph and Joel were the technicians. Both of them were just as friendly as Kristen, and they did an exceptional job. They were very respectful and exhibited care while in my home. I sincerely appreciate their professionalism and warm personality. I highly recommend them and this company for air conditioning and air duct cleaning needs."
100% rating 100 from Shreveport, LA on Verified Purchase
"This company is excellent!"
100% rating 100 from Stonewall, LA on Verified Purchase
"Good job! "
100% rating 100 from Shreveport, LA on Verified Purchase
"Joel was on time, very friendly, and professional! "
100% rating 100 from Bossier City, LA on Verified Purchase
"Service is great. Seth, my technician, answered all of my questions."
100% rating 100 from Benton, LA on Verified Purchase
"The service technician was great!"
100% rating 100 from Haughton, LA on Verified Purchase
"Keep it up!"
100% rating 100 from Keithville, LA on Verified Purchase
"Very courteous and very professional, Joel did an excellent job!"
(183 Remaining)