VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
SBC Cooling & Heating
98.263314588157 100
4.9

328 reviews since May, 2023

SBC Cooling & Heating
(318) 465-0853 ·
Haughton, LA 71037

Consumer Review Summary

328 reviews since May, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of SBC Cooling & Heating. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

317 out of 322 gave 5 stars

Q: Timeliness in responding to your needs:

311 out of 323 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

109 out of 111 gave 5 stars

Q: Communication and follow-up from the Salesperson:

101 out of 111 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

110 out of 111 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

105 out of 111 gave 5 stars

Q: Condition of the work area after job completion:

310 out of 322 gave 5 stars

Q: How likely would you be to use our company again?

307 out of 324 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

299 out of 324 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

209 out of 212 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

203 out of 213 gave 5 stars

Q: Overall experience with the Service Technician:

205 out of 213 gave 5 stars

Q: Please rate your overall experience with our company:

304 out of 326 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Shreveport, LA on Verified Purchase
"So far so good. Have experienced good service. "
100% rating 100 from Bossier City, LA on Verified Purchase
"Will, Lucas, and the rest of the team were so kind and professional! The woman who answers the phone is also always so sweet. Someone was able to come within 24 hours of my request for service, and they diagnosed and offered two possible solutions. The whole team was great and I’m so happy to have had them to work with again!"
100% rating 100 from Shreveport, LA on Verified Purchase
"EVERYONE AND THING WAS SPOT ON. THE WORKMEN ARE EXTREMELY PROFESSIONAL AND COURTEOUS! "
100% rating 100 from Bossier City, LA on Verified Purchase
"I really liked the crew. They were very nice and courteous to us. They explained everything to us and showed us how to use our new equipment. I would recommend them to anyone! "
100% rating 100 from Shreveport, LA on Verified Purchase
"Very satisfying!"
100% rating 100 from Bossier City, LA on Verified Purchase
"Very good service and knowledgeable technician! "
100% rating 100 from Shreveport, LA on Verified Purchase
"Everyone was friendly and helpful. "
100% rating 100 from Shreveport, LA on Verified Purchase
"We've been using SBC Cooling & Heating for a few years now. They're very timely in both responding to calls as well as sending a tech. They send a text before the tech arrives, which is very nice. Will continue to use them again and again."
100% rating 100 from Shreveport, LA on Verified Purchase
"Will is the man!"
100% rating 100 from Shreveport, LA on Verified Purchase
"We had an excellent experience with your entire team. Everyone was courteous."
(158 Remaining)