VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
SBC Cooling & Heating
98.281092012133 100
4.9

322 reviews since May, 2023

SBC Cooling & Heating
(318) 465-0853 ยท
Haughton, LA 71037

Consumer Review Summary

322 reviews since May, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of SBC Cooling & Heating. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

311 out of 316 gave 5 stars

Q: Timeliness in responding to your needs:

305 out of 317 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

108 out of 109 gave 5 stars

Q: Communication and follow-up from the Salesperson:

100 out of 109 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

109 out of 109 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

104 out of 109 gave 5 stars

Q: Condition of the work area after job completion:

305 out of 316 gave 5 stars

Q: How likely would you be to use our company again?

301 out of 318 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

293 out of 318 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

205 out of 208 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

199 out of 209 gave 5 stars

Q: Overall experience with the Service Technician:

201 out of 209 gave 5 stars

Q: Please rate your overall experience with our company:

299 out of 320 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Bossier City, LA on Verified Purchase
"Very good service and knowledgeable technician! "
100% rating 100 from Shreveport, LA on Verified Purchase
"Everyone was friendly and helpful. "
100% rating 100 from Shreveport, LA on Verified Purchase
"We've been using SBC Cooling & Heating for a few years now. They're very timely in both responding to calls as well as sending a tech. They send a text before the tech arrives, which is very nice. Will continue to use them again and again."
100% rating 100 from Shreveport, LA on Verified Purchase
"Will is the man!"
100% rating 100 from Shreveport, LA on Verified Purchase
"We had an excellent experience with your entire team. Everyone was courteous."
100% rating 100 from Bossier City, LA on Verified Purchase
"I noticed my system wasn't cooling so I called SBC, Kristen answered and was very understanding and nice she said she would send out a repairman ASAP, wasn't even 30 minutes later I got a text saying William was on his way to check my system this was on a Saturday, he showed up checked my system and instantly knew what was wrong, he was very friendly and knowledgeable and explained everything he was doing to fix the problem! I had been looking at different companies and read the reviews and decided to go with SBC I'm so glad I did, I will definitely tell everyone I know who needs their system serviced to call SBC. If you're having problems with your system, don't hesitate to call SBC, and I even signed up for their free hero's military service plan as I'm an AF veteran. It's a comforting thought to know I can call them at any time and they will send someone out to service my system. I can't say enough good things about this company. I would leave 10 stars if I could."
100% rating 100 from Shreveport, LA on Verified Purchase
"So very impressed. Thankful!"
97% rating 100 from Greenwood, LA on Verified Purchase
"Conor is THE BEST. 12 stars just for his commitment to help us. He goes above and beyond to get the job done. THANKS, CONOR, for always making it the best experience possible. "
100% rating 100 from Benton, LA on Verified Purchase
"Joel was amazing! He explained everything to us and got our AC back to blowing cold again!"
100% rating 100 from Shreveport, LA on Verified Purchase
"Very efficient, fast, friendly, and knowledgeable. I highly recommend this company! "
(153 Remaining)