Customer Reviews for SBC Cooling & Heating

SBC Cooling & Heating

4.9

276 reviews since May, 2023

(318) 465-0853 · www.sbcair.com/
Haughton, LA 71037

Consumer Review Summary

276 reviews since May, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of SBC Cooling & Heating. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

268 out of 272 gave 5 stars

Q: Timeliness in responding to your needs:

260 out of 271 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

89 out of 90 gave 5 stars

Q: Communication and follow-up from the Salesperson:

82 out of 90 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

90 out of 90 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

85 out of 90 gave 5 stars

Q: Condition of the work area after job completion:

260 out of 270 gave 5 stars

Q: How likely would you be to use our company again?

257 out of 272 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

251 out of 273 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

178 out of 181 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

172 out of 182 gave 5 stars

Q: Overall experience with the Service Technician:

175 out of 182 gave 5 stars

Q: Please rate your overall experience with our company:

257 out of 274 gave 5 stars

	100% rating 100 by L.T. from Shreveport, LA on 05/06/25 Verified Purchase "Everyone I interacted with went above and beyond. They were honest and worked quickly to solve our issue. I highly recommend!"
	100% rating 100 by A.S. from Bossier City, LA on 05/05/25 Verified Purchase "We really enjoyed the experience! Connor was very thorough and helpful! Will use in the future! "
	100% rating 100 by Z.C. from Shreveport, LA on 05/02/25 Verified Purchase "The technician was very professional, informative, and very courteous. He ensured he used boot covers before coming into my house, and before exiting, he took them off. Your technician was well above the industry standard and guaranteed business for your company with me again. "
	100% rating 100 by C.B. from Shreveport, LA on 04/29/25 Verified Purchase "Everything went very well. Very professional and experienced technicians. No questions at this time. Thanks for everything and the follow-up surprise gift of appreciation."
	100% rating 100 by J.J. from Shreveport, LA on 04/15/25 Verified Purchase "We had a great experience from start to finish. The price was fair. All of the personnel we interacted with were extremely professional and knowledgeable. The installation team was top-notch, in our opinion. We are impressed with the quality of people working for the company and pleased with the results of our new system. We plan to continue using SBC for all our heating and AC needs!"
	100% rating 100 by A.S. from Bossier City, LA on 04/02/25 Verified Purchase "I can’t say enough about our great experience. This includes the person in the office who answered the phone when I called, the sales representative, and the installation crew. They were all very knowledgeable and professional! I called on a Monday. The representative came the same day, and my new system was installed on Friday! Great customer service!"
	100% rating 100 by B.R. from Bossier City, LA on 03/29/25 Verified Purchase "The SBC team took time to answer all our questions during the replacement of our new HVAC system. Very professional and completed the job in a timely manner."
	100% rating 100 by A.S. from Shreveport, LA on 03/21/25 Verified Purchase "The service technician was very professional and explained in great detail everything that was going on with our unit. The call representative was kind and helpful. Overall, a great experience!"
	100% rating 100 by R.M. from Shreveport, LA on 03/08/25 Verified Purchase "I’m happy to have found your company!"
	100% rating 100 by D.B. from Shreveport, LA on 03/04/25 Verified Purchase "William was stellar! Knowledgeable and polite. Quick and efficient. Made me feel like a person not a number. "

(122 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS