VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Saffer Plumbing, Heating, & Electric
94.874919320736 100
4.8

5,164 reviews since April, 2023

Saffer Plumbing, Heating, & Electric
(410) 324-3385 ·
Baltimore, MD 21214

Consumer Review Summary

5,164 reviews since April, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Saffer Plumbing, Heating, & Electric. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

4,697 out of 5,082 gave 5 stars

Q: Timeliness in responding to your needs:

4,533 out of 5,100 gave 5 stars

Q: Condition of the work area after job completion:

4,333 out of 4,786 gave 5 stars

Q: Courtesy and professionalism of the Trusted Service Advisor:

1,211 out of 1,307 gave 5 stars

Q: How likely would you be to use our company again?

4,161 out of 5,018 gave 5 stars

Q: Expertise and workmanship of the Trusted Service Advisor:

1,143 out of 1,273 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

4,085 out of 5,003 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3,570 out of 3,772 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3,367 out of 3,686 gave 5 stars

Q: Overall experience with the Service Technician:

3,386 out of 3,674 gave 5 stars

Q: Overall experience with the Trusted Service Advisor:

1,141 out of 1,258 gave 5 stars

Q: Please rate your overall experience with our company:

4,167 out of 4,972 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Baltimore, MD on Verified Purchase
"I had a great experience - Saffer technicians solved my problem perfectly. I could not ask for more professional and efficient service."
100% rating 100 from Baltimore, MD on Verified Purchase
"I had a great experience - Saffer technicians solved my problem perfectly. I could not ask for more professional and efficient service."
100% rating 100 from Towson, MD on Verified Purchase
"Thanks to a friend's referral who has used Saffer for over 30 years, I now have a reputable and reliable plumbing company to count on in any future need."
100% rating 100 from Baltimore, MD on Verified Purchase
"Will was an outstanding tech and helped explain everything clearly. Great work!"
100% rating 100 from Nottingham, MD on Verified Purchase
"As always, the experience was handled professionally and courteously. I have never had any issues with this company. A trusted go-to for plumbing and heating needs. "
100% rating 100 from Halethorpe, MD on Verified Purchase
"Christian's expertise is unmatched and superior. I felt very confident that he would solve my boiler tank heating plumbing system and get it functioning. I will specifically ask for Christian if I need your services again. "
100% rating 100 from Middle River, MD on Verified Purchase
"I had an excellent experience from start to finish. From the very first phone call, Lea took her time to truly listen and immediately put me at ease. That level of care set the tone for everything that followed. The female plumber who came out was absolutely amazing. She was not only skilled but also took the time to answer all of my questions without making me feel rushed. She was kind, patient, and clearly takes pride in her work. The electrician, Ben, was just as impressive, warm, down-to-earth, and very knowledgeable. He explained everything clearly and made sure I felt comfortable with the work being done. It's rare to find a team that is both highly professional and genuinely caring, but this company delivers on both. I highly recommend them! Thank you so very much. I am so very appreciative. "
100% rating 100 from Baltimore, MD on Verified Purchase
"Very timely, professional, and courteous. "
100% rating 100 from Baltimore, MD on Verified Purchase
"Competent appraisal, on time, reasonable solution!"
100% rating 100 from Baltimore, MD on Verified Purchase
"We had a job that required a fair amount of problem-solving. You did it!! Hooray! We really appreciated the Saffer plumbers’ expertise. We are very happy and relieved. "
(1,970 Remaining)