VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Grassroots Plumbing
98.433734939759 100
4.9

324 reviews since June, 2023

Grassroots Plumbing
(770) 560-1792 ·
Woodstock, GA 30189

Consumer Review Summary

324 reviews since June, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Grassroots Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
97%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

296 out of 298 gave 5 stars

Q: Knowledge and professionalism of your Service Expert:

295 out of 301 gave 5 stars

Q: How likely are you to recommend Grassroots Plumbing to a friend or family member?

307 out of 322 gave 5 stars

Q: Please rate your overall experience with Grassroots Plumbing:

313 out of 324 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Acworth, GA on Verified Purchase
"Jamison and Landon were so respectful and professional. The price was very fair; I thought it was going to be more. They went above and beyond my expectations. They left everything clean and worked in a timely manner. I will definitely recommend and use Grassroots for any future needs. I am very happy!"
100% rating 100 from Smyrna, GA on Verified Purchase
"Jacob was great. He was extremely knowledgeable. We called for a broken toilet, but Jacob looked for the root cause of our problems. Other companies just wanted to fix the toilet. He was reliable and courteous. "
100% rating 100 from Marietta, GA on Verified Purchase
"Caleb did an excellent job, start to finish, did what I asked, and knowing I am in a wheelchair, put a 90-degree hot water cutoff in. I already used it. Trash in the line caused my shower's hot water to start dripping. The washer hadn't been changed in 20+ years by me. Had a backup valve ready to go, so the cutoff allowed me to do it. Saved my brother a trip. Thanks so much, Caleb and Grassroots. Gained 5 lbs. eating your cookies and drinking cold beer from the mug you sent. "
100% rating 100 from Powder Spgs, GA on Verified Purchase
"Grassroots Plumbing is THE BEST in the business. We have been customers for nearly ten years and will never use anyone else for our plumbing needs. Our recent experience with replacing our PRV was great --- and our scheduler and technician were both outstanding!"
100% rating 100 from Acworth, GA on Verified Purchase
"Caleb was an expert and very knowledgeable. He came out, found the leak, and fixed the problem fast, even in the rain. For a moment, the job was messy with the mud, but he never complained once and will definitely call Grassroots if I have any plumbing needs in the future!"
100% rating 100 from Acworth, GA on Verified Purchase
"We had a very positive experience with Grassroots. Matthew was excellent from our first interaction as we chose a new water heater. And he was the one who did the actual installation. He was punctual and did the work that was agreed upon. There were no surprises. He was open and actually solicited questions regarding the work done and why it was being done. Ultimately, I felt we were dealing with a company that had the customer's interest and trust in mind. Overall, it was a positive experience and one that would make me recommend their services to others. "
100% rating 100 from Woodstock, GA on Verified Purchase
"After two separate issues with polybutylene piping, I decided it was time to invest in repiping my home. The anxiety I had before the project started quickly dissipated the minute Matthew, Landon, and Logan walked in the door. They were professional, knowledgeable, kind, and respectful of me and my property. Their parents should be very proud to have raised such nice young men, while Grassroots should be proud of teaching them correctly in their professional career. Job well done!!"
100% rating 100 from Marietta, GA on Verified Purchase
"Matthew was very professional and explained what needed to be done; I had used a different plumbing company before discovering GR. Their work far exceeds any plumbing company I have used before."
100% rating 100 from Bowdon, GA on Verified Purchase
"This was Nikolas’ 2nd visit and he was knowledgeable, polite, and very easy to talk to. Got everything fixed up."
100% rating 100 from Cartersville, GA on Verified Purchase
"Caleb was absolutely amazing. He was so knowledgeable about everything. And made me feel very confident that I was giving my money to the right company. I trust him with my whole house!! Customer service was also great. The lady who made my appointment so so professional and kind. It’s hard to find people like that nowadays! "
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