VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Grassroots Plumbing
98.576642335766 100
5

356 reviews since June, 2023

Grassroots Plumbing
(770) 560-1792 ·
Woodstock, GA 30189

Consumer Review Summary

356 reviews since June, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Grassroots Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

327 out of 329 gave 5 stars

Q: Knowledge and professionalism of your Service Expert:

326 out of 332 gave 5 stars

Q: How likely are you to recommend Grassroots Plumbing to a friend or family member?

338 out of 353 gave 5 stars

Q: Please rate your overall experience with Grassroots Plumbing:

345 out of 356 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Alpharetta, GA on Verified Purchase
"You guys are always on time and very professional! "
100% rating 100 from Roswell, GA on Verified Purchase
"I had a fantastic experience with Grassroots Plumbing. From start to finish, they were incredibly respectful and professional. They showed up right on time, which I really appreciated, and the quality of their work was top-notch. They were also very detailed and meticulous in explaining exactly what they were doing, which made me feel confident and informed throughout the whole process. I’d definitely recommend them to anyone in need of plumbing services! Caleb and his crew are absolutely amazing. "
100% rating 100 from Acworth, GA on Verified Purchase
"The Grassroots team did an outstanding job from start to finish. I was particularly impressed by the attention to detail during both the preparation and the on-site cleanup phases, as well as the seamless coordination of effort throughout the project. In observation, Caleb exemplified leadership throughout the process. He provided a clear and thorough explanation of the project beforehand and consistently checked in before any decision-making activities. He effectively delegated responsibilities and instilled confidence in the crew, which contributed greatly to a smooth execution of the work at hand. Matthew also played a critical role in providing supplementary details, answering questions, and was very helpful overall from start to finish. Additionally, Dillan and Logan were extremely approachable and interactive, even while remaining fully engaged in their tasks. Even in our phone interactions, Jacob showed great attention to detail and explained things in a way that was both clear and relatable. Overall, the entire team was professional, efficient, and courteous—not only in their interactions with me but also with one another. Their collaborative approach turned this challenging situation into a pleasant experience."
100% rating 100 from Atlanta, GA on Verified Purchase
"Excellent service!! "
100% rating 100 from Acworth, GA on Verified Purchase
"Had a mainline break. Came right out and repaired it quickly and properly. Very professional work!"
100% rating 100 from Norcross, GA on Verified Purchase
"I’ve never dealt with an organization that was more geared to taking care of the customer. From Ashley, who took my call and scheduled me with Jamison, whom I praised Caleb to. Every contact. Every employee… felt like I was talking to a family member or close friend. I couldn’t be more pleased. Caleb is the most impressive professional I have dealt with for any service to my home in my memory. I still text him every couple of days just to check on him. I have shared my experience with your company to my friends and family as well. I am your biggest fan for life and will only use Grassroots moving forward. I have a plumber who lives next door to me with whom I am friends. He was out on a call when this was happening, and I’m so glad for it. Thank you for everything!"
100% rating 100 from Acworth, GA on Verified Purchase
"I have called on you a few times now. Every time has been great. I will continue calling for my plumbing needs."
100% rating 100 from Kennesaw, GA on Verified Purchase
"Very professional and quick service. Excellent communication and follow-up by all parties we came in contact with. Thank you! "
100% rating 100 from Canton, GA on Verified Purchase
"Appreciate the level of professionalism and expertise!"
100% rating 100 from Woodstock, GA on Verified Purchase
"The lead plumber was extremely courteous and knowledgeable and took the time to explain everything to me in a manner that I understood. He explained what further services we would most likely need, but was non-pressuring and broke down the pricing clearly. His apprentice was also very knowledgeable and seemed to know what he was doing as well. Overall, a very pleasant experience. "
(200 Remaining)