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Duden & Silver Inc.
99.258970358814 100
5

65 reviews since October, 2023

Duden & Silver Inc.
(217) 568-7954 ยท
Gifford, IL 61847

Consumer Review Summary

65 reviews since October, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Duden & Silver Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
97%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

61 out of 64 gave 5 stars

Q: Timeliness in responding to your needs:

60 out of 64 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

63 out of 64 gave 5 stars

Q: Communication and follow-up from the Salesperson:

61 out of 64 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

64 out of 64 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

63 out of 64 gave 5 stars

Q: Condition of the work area after job completion:

61 out of 64 gave 5 stars

Q: How likely would you be to use our company again?

65 out of 65 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

65 out of 65 gave 5 stars

Q: Please rate your overall experience with our company:

60 out of 63 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Saint Joseph, IL on Verified Purchase
"We are very happy we chose your company to replace our AC unit!! "
100% rating 100 from Rantoul, IL on Verified Purchase
"Duden & Silver's service is always exceptional. We use them personally as well as for our rental properties."
98% rating 100 from Urbana, IL on Verified Purchase
"Great service and product."
100% rating 100 from Danville, IL on Verified Purchase
"Alan and the guys were awesome!"
100% rating 100 from Gifford, IL on Verified Purchase
"We are pleased with the furnace installation and new ductwork. Everyone involved was professional, and we received quick responses to our questions! We definitely would recommend Duden & Silver to our friends."
100% rating 100 from Potomac, IL on Verified Purchase
"Very professional, knowledgeable, and polite. Very pleased with the work they did on the boiler installation. Highly recommend these workers."
100% rating 100 from Saint Joseph, IL on Verified Purchase
"The technicians and management were easy to get along with. The pricing is fair."
100% rating 100 from Potomac, IL on Verified Purchase
"Great people!"
100% rating 100 from Paxton, IL on Verified Purchase
"I found you through my sister. She was very pleased with your service and your employees. She stressed to me to call Duden & Silver and I did. Lord, you were the answer to my prayers!!! You came and looked and you installed the furnace in my trailer that hasn't had one in three years!!!! You got it in before the cold snap and I'm totally grateful for that!!!! In my eyes, you all are my saving grace angels. I can't thank you enough for everything you have done for me and my family. You had that old furnace taken out, put a new floor in, and put the new furnace in, and did it all in a couple of hours!!!! The fellows stayed and waited to see if the furnace was going to work properly and they waited to see if it would kick on and off and it did. Thank you so much!!!!! I have a warm trailer again!!!! I truly cried and couldn't help it!!!! In my eyes, you're my angels!!!!"
100% rating 100 from Ogden, IL on Verified Purchase
"Alan and his team did a very professional job. Communication is great and the whole experience was very positive these guys make sure everything is installed perfectly. We feel very confident that our new furnace and central air units are sized properly for our house and much more energy efficient than our old units. Very pleased!"
(20 Remaining)