Customer Reviews for Duden & Silver Inc.

Duden & Silver Inc.

57 reviews since October, 2023

(217) 568-7954 · www.dudensilver.com/
Gifford, IL 61847

Consumer Review Summary

57 reviews since October, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Duden & Silver Inc.. Here are the results to date:

5 Star

97%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

53 out of 56 gave 5 stars

Q: Timeliness in responding to your needs:

52 out of 56 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

55 out of 56 gave 5 stars

Q: Communication and follow-up from the Salesperson:

53 out of 56 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

56 out of 56 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

55 out of 56 gave 5 stars

Q: Condition of the work area after job completion:

54 out of 56 gave 5 stars

Q: How likely would you be to use our company again?

57 out of 57 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

57 out of 57 gave 5 stars

Q: Please rate your overall experience with our company:

52 out of 55 gave 5 stars

	100% rating 100 by S.R. from Gifford, IL on 04/04/25 Verified Purchase "We are pleased with the furnace installation and new ductwork. Everyone involved was professional, and we received quick responses to our questions! We definitely would recommend Duden & Silver to our friends."
	100% rating 100 by K.H. from Potomac, IL on 03/26/25 Verified Purchase "Very professional, knowledgeable, and polite. Very pleased with the work they did on the boiler installation. Highly recommend these workers."
	100% rating 100 by R.I. from Saint Joseph, IL on 03/18/25 Verified Purchase "The technicians and management were easy to get along with. The pricing is fair."
	100% rating 100 by G.M. from Potomac, IL on 01/28/25 Verified Purchase "Great people!"
	100% rating 100 by D.W. from Paxton, IL on 01/17/25 Verified Purchase "I found you through my sister. She was very pleased with your service and your employees. She stressed to me to call Duden & Silver and I did. Lord, you were the answer to my prayers!!! You came and looked and you installed the furnace in my trailer that hasn't had one in three years!!!! You got it in before the cold snap and I'm totally grateful for that!!!! In my eyes, you all are my saving grace angels. I can't thank you enough for everything you have done for me and my family. You had that old furnace taken out, put a new floor in, and put the new furnace in, and did it all in a couple of hours!!!! The fellows stayed and waited to see if the furnace was going to work properly and they waited to see if it would kick on and off and it did. Thank you so much!!!!! I have a warm trailer again!!!! I truly cried and couldn't help it!!!! In my eyes, you're my angels!!!!"
	100% rating 100 by L.B. from Ogden, IL on 12/23/24 Verified Purchase "Alan and his team did a very professional job. Communication is great and the whole experience was very positive these guys make sure everything is installed perfectly. We feel very confident that our new furnace and central air units are sized properly for our house and much more energy efficient than our old units. Very pleased!"
	100% rating 100 by J.S. from Gifford, IL on 12/20/24 Verified Purchase "We've been using Duden and Silver for the 28 years that we have lived in town. ALWAYS great service and follow-up. The day we had our new furnace installed I put something on Facebook thanking Duden and Silver for their great service for getting us back into our house in a timely manner. Thanks for your constant good service and concern!"
	100% rating 100 by J.B. from Loda, IL on 12/20/24 Verified Purchase "Duden and Silver have provided service and maintenance of our heating and AC units in our last two homes! We would never call anyone else! Their staff are all very knowledgeable and professional. And their response time is unbelievable! They are the best!"
	100% rating 100 by D.W. from Saint Joseph, IL on 12/19/24 Verified Purchase "Alan and his team were professional, quick, and thorough with the installation of our new furnace. That paired with a competitive price made this situation very easy for us as the customer. "
	100% rating 100 by P.E. from Rantoul, IL on 12/06/24 Verified Purchase "Great! The men went out of their way to get things right."

(16 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS