4.7
834 reviews since October, 2023
Consumer Review Summary
834 reviews since October, 2023
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Erica's Plumbing AC & Restoration. Here are the results to date:
Survey Question Results
Q: Opportunities for discounts and special pricing
1 out of 2 gave 5 stars
Q: Courtesy and professionalism of our Phone Representatives:
749 out of 817 gave 5 stars
Q: Timeliness in responding to your needs:
733 out of 824 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
313 out of 358 gave 5 stars
Q: Communication and follow-up from the Salesperson:
287 out of 348 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
24 out of 25 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
24 out of 25 gave 5 stars
Q: Condition of the work area after job completion:
433 out of 475 gave 5 stars
Q: How likely would you be to use our company again?
395 out of 476 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
390 out of 472 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
425 out of 453 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
408 out of 448 gave 5 stars
Q: Overall experience with the Service Technician:
410 out of 449 gave 5 stars
Q: Please rate your overall experience with our company:
399 out of 472 gave 5 stars
Q: Communication with and support from the office
1 out of 2 gave 5 stars
Q: Satisfaction with the products and services offered
1 out of 2 gave 5 stars
Q: I receive priority service as a Service Plan Member
1 out of 2 said yes
FEATURED COMMENTS FROM SATISFIED CUSTOMERS