Customer Reviews for Superior Plumbing & Drains, LLC

29 reviews since December, 2023

(704) 289-6858 · superiorplumbinganddrains.com/
Monroe, NC 28110

Consumer Review Summary

29 reviews since December, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Superior Plumbing & Drains, LLC. Here are the results to date:

5 Star

98%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

28 out of 28 gave 5 stars

Q: Timeliness in responding to your needs:

28 out of 28 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

9 out of 10 gave 5 stars

Q: Communication and follow-up from the Salesperson:

10 out of 10 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

8 out of 9 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

8 out of 8 gave 5 stars

Q: Condition of the work area after job completion:

25 out of 27 gave 5 stars

Q: How likely would you be to use our company again?

28 out of 28 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

28 out of 29 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

19 out of 19 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

18 out of 19 gave 5 stars

Q: Overall experience with the Service Technician:

18 out of 18 gave 5 stars

Q: Please rate your overall experience with our company:

29 out of 29 gave 5 stars

	100% rating 100 by B.S. from Monroe, NC on 02/11/26 Verified Purchase "Tim and his crew at Superior are fantastic. They've helped us out a number of times on smaller jobs, and they've earned my trust to hire them for much bigger jobs. I've had them do work at my house and for our business, including some very expensive commercial jobs. I've been impressed by the personal attention, the professionalism, and their response time. Plus, it's nice to support a true local company, which is a rarity these days. It's refreshing to find a company that WANTS to work and takes pride in its results. I wholeheartedly recommend Superior for residential or commercial jobs!"
	100% rating 100 by J.B. from Charlotte, NC on 02/04/26 Verified Purchase "Great company with amazing technicians who have great communication!"
	100% rating 100 by T.W. from Kannapolis, NC on 02/03/26 Verified Purchase "My house had its plumbing completely redone top to bottom, and so far, so good. No issues! "
	94% rating 100 by M.H. from Charlotte, NC on 01/20/26 Verified Purchase "Thank you for the fast response to my needs, and thank the team for their good work!"
	97% rating 100 by A.F. from Charlotte, NC on 06/18/25 Verified Purchase "Chris did an awesome job looking at the needs and suggesting solutions. He gave me multiple options to consider and has been very considerate throughout the whole project. Thank you! "
	100% rating 100 by M.C. from Kannapolis, NC on 06/08/25 Verified Purchase "Both of our technicians were professional and polite. They kept us up to date through the entire process. I would definitely call your company for future needs."
	100% rating 100 by M.S. from Monroe, NC on 11/26/24 Verified Purchase "Thorough, friendly, and willing to take time to explain all that is going on. Scott did an awesome job explaining the process. Then he and Brendan finished the job in 2 days."
	100% rating 100 by D.B. from Monroe, NC on 11/24/24 Verified Purchase "Timothy went above and beyond to help our family get into our new home. We cannot thank you all enough for all you have done."
	100% rating 100 by H.F. from Wadesboro, NC on 10/25/24 Verified Purchase "I contacted Superior Plumbing and Drains for an estimate to re-pipe a house we purchased. In less than ten minutes of submitting the appointment request online, I received a phone call from the company to confirm what I was seeking. It felt as if I was talking to a trusted neighbor, and immediately knew this was the correct company to work with. Additionally, on the day of the appointment, I received a text with a photo of the professional who would be arriving. This added service gave me a strong sense of security and a feeling of respect. Finally, when the professional arrived, he completed his evaluation and explained several options to me in language that was understandable. He was courteous, professional, and very patient. The estimate we received was very reasonable and I am scheduling work to be completed, with a great sense of relief! "
	100% rating 100 by K.H. from Wingate, NC on 05/24/24 Verified Purchase "It is refreshing to know that there are still companies that give their best effort to satisfy their customers."

(6 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS