Customer Reviews for Comfort Wave Home Services

4.8

1,918 reviews since November, 2023

(405) 825-9283 · www.comfortwave.com/
Oklahoma City, OK 73117

Consumer Review Summary

1,918 reviews since November, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Comfort Wave Home Services. Here are the results to date:

5 Star

90%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,745 out of 1,894 gave 5 stars

Q: Timeliness in responding to your needs:

1,726 out of 1,891 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

340 out of 363 gave 5 stars

Q: Communication and follow-up from the Salesperson:

306 out of 350 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

97 out of 104 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

96 out of 106 gave 5 stars

Q: Condition of the work area after job completion:

1,493 out of 1,613 gave 5 stars

Q: How likely would you be to use our company again?

1,401 out of 1,624 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,389 out of 1,623 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,453 out of 1,540 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,412 out of 1,524 gave 5 stars

Q: Overall experience with the Service Technician:

1,406 out of 1,518 gave 5 stars

Q: Please rate your overall experience with our company:

1,436 out of 1,618 gave 5 stars

	95% rating 100 by S.W. from Enid, OK on 08/06/25 Verified Purchase "Very professional."
	100% rating 100 by R.M. from Edmond, OK on 07/27/25 Verified Purchase "Comfort Wave was immediately responsive in a few hours to my call that my HVAC had stopped working. Service Tech Brando conducted a very thorough evaluation of outside and inside units. He provided a clear explanation of repairs and accomplished the urgent repair immediately. Later, Service Tech Micah accomplished a very thorough service for other issues, and now my system is working better than ever. I would highly recommend Comfort Wave!"
	100% rating 100 by R.W. from Edmond, OK on 07/26/25 Verified Purchase "Our Service tech was so kind and experienced! "
	100% rating 100 by D.L. from Oklahoma City, OK on 07/25/25 Verified Purchase "I first want to start off we have been dealing with our water heater for MONTHS! First call, they were very confident!! Jimmy came out, he was so pleasant and understanding! First time out he was able to understand the issue and was able to fix it in a timely manner! I wish I can give JIMMY 1,000 STARS! Thank you so much!!! "
	100% rating 100 by A.F. from Oklahoma City, OK on 07/25/25 Verified Purchase "Three inspections in one day. Tanner (plumbing) was very prompt and professional. Scott (electric) was very knowledgeable and friendly. Brandon (hvac) was very courteous, experienced, and thorough. I would recommend all of the technicians and appreciate the availability of the phone/scheduling representatives."
	100% rating 100 by N.R. from Oklahoma City, OK on 07/24/25 Verified Purchase "It was a great experience!"
	100% rating 100 by J.H. from Oklahoma City, OK on 07/23/25 Verified Purchase "I chose your company because I believe good customer service is the key to obtaining one's business and confidence in who they do business with. Your sales professional was very business-oriented and knew how to obtain my confidence. He presented and represented your company very well, for this I am thankful. I can also say the same things about your installers, who did not disappoint in the installation of my new system. Thank you, Comfort Wave, for hiring people who present pride and excellence in their jobs. "
	100% rating 100 by R.R. from Oklahoma City, OK on 07/22/25 Verified Purchase "I’ve had nothing but positive experiences with this company to date!"
	100% rating 100 by R.R. from Oklahoma City, OK on 07/22/25 Verified Purchase "Great service contract set up. Great technicians. "
	100% rating 100 by G.N. from Edmond, OK on 07/19/25 Verified Purchase "Sebastian was excellent, very professional, and methodical. Looked at the problem and came up with a solution!"

(841 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS