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Cardwell HVAC & Plumbing
98.008849557522 100
4.9

115 reviews since November, 2024

Cardwell HVAC & Plumbing
(609) 330-6641 ·
Cherry Hill, NJ 08034

Consumer Review Summary

115 reviews since November, 2024

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Cardwell HVAC & Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

114 out of 114 gave 5 stars

Q: Timeliness in responding to your needs:

109 out of 112 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

111 out of 114 gave 5 stars

Q: Communication and follow-up from the Salesperson:

105 out of 113 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

105 out of 113 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

102 out of 111 gave 5 stars

Q: Condition of the work area after job completion:

106 out of 113 gave 5 stars

Q: How likely would you be to use our company again?

107 out of 114 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

106 out of 113 gave 5 stars

Q: Please rate your overall experience with our company:

105 out of 113 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Riverside, NJ on Verified Purchase
"No problems! John was great to deal with. I will be calling Cardwell when my own heater has issues. The install was quick and easy!"
100% rating 100 from Collingswood, NJ on Verified Purchase
"Excellent and prompt work. Also, thanks for the cookies!"
100% rating 100 from Collingswood, NJ on Verified Purchase
"This is my second house and second time working with Cardwell to install a new HVAC using the PSEG OBR initiative. The whole team is exceptional in clarity and communication. They explain the rationale for making recommendations, and it didn’t feel like an upsell at any point. The installed team was great in terms of professionalism and communication. You have a Customer for life in me! "
100% rating 100 from Haddonfield, NJ on Verified Purchase
"I've used Cardwell several times over the last few years for both St. Andrew's UMC and my home. They are like doing business with a good friend. And I've recommended them several times - recently, my neighbor next door. They, too, were very satisfied. "
100% rating 100 from Cherry Hill, NJ on Verified Purchase
"This entire process was very professional. The installation crew showed up on time and were very courteous and accommodating. They reviewed the positioning of the condenser and pad while installing. They patched a few holes in my ductwork from previous equipment. Very clean installation overall. Jessica did a great job processing paperwork, and your salesman, John, was very nice as well."
100% rating 100 from Medford, NJ on Verified Purchase
"We were so impressed with the replacement of our AC and Heating units - the company is seamless, and communication is top-notch - would highly recommend! "
100% rating 100 from Cinnaminson, NJ on Verified Purchase
"All employees I had contact with were friendly, courteous, and knowledgeable. All work I agreed to was performed to my satisfaction. Would recommend. "
100% rating 100 from Cherry Hill, NJ on Verified Purchase
"Great experience from beginning to end "
100% rating 100 from Sicklerville, NJ on Verified Purchase
"No one wants to spend the money or have to have their HVAC System replaced. But if you have to, you may want to check out Cardwell HVAC. I could not be more impressed with the whole process, from the initial phone call to the follow-up after the installation! Theresa was instrumental in why we chose your company! She talked us through the process, quickly scheduled the estimate and install, and answered all of our questions. The salesperson who came to the house to scope the project and provide an estimate was on time, professional, and thorough. The install team arrived right on time, came fully prepared, and walked me through the entire installation plan before getting started. Throughout the day, they worked efficiently and respectfully, treating my home with care and keeping the workspace clean and organized. Every member of the crew clearly knew their craft—each step was handled with precision, and they took the time to ensure everything was installed correctly and working properly. They made sure I understood how everything operated before they left. I highly recommend Cardwell to anyone in need of HVAC installation or service. Excellent experience from beginning to end!"
100% rating 100 from Mount Holly, NJ on Verified Purchase
"Excellent Service!! From the Salesman, office members, and the HVAC installers, EVERYONE worked closely together to give our home the best attention for our Entire HVAC install. Workmanship is above what we expected, and the price was perfect. Highly recommend giving them a call! "
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