96.663015176296 100
4.9

43,725 reviews since June, 2014

Casteel Heating, Cooling, Plumbing and Electrical
770-565-5884 ·
Marietta, GA 30066

Consumer Review Summary

43,725 reviews since June, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Casteel Heating, Cooling, Plumbing and Electrical. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
1%
3 Star
1%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Did the installation crew arrive on time?

3,450 out of 3,548 said yes

Q: Did the Service Technician arrive on time?

33,929 out of 34,673 said yes

Q: Did the Service Technician respect your home by wearing floor protectors (shoe covers)?

8,473 out of 8,572 said yes

Q: Before starting, did the installation crew explain the installation process with you?

2,023 out of 2,106 said yes

Q: Did the Service Technician answer all your questions?

33,807 out of 34,445 said yes

Q: How well did the installation crew do in protecting your floors and carpet?

1,921 out of 2,107 gave 5 stars

Q: Setting a convenient appointment time:

4,702 out of 5,234 gave 5 stars

Q: Overall Knowledge

30,537 out of 33,950 gave 5 stars

Q: Please rate the installer's "attention to detail" during the installation

3,068 out of 3,519 gave 5 stars

Q: Understanding your heating and cooling needs:

2,670 out of 3,036 gave 5 stars

Q: Did the Service Technician respect your home by wearing floor protectors (shoe covers)? (Leave unanswered if not applicable.)

24,551 out of 24,719 said yes

Q: How would you rate the overall performance of the Service Technician?

30,218 out of 33,810 gave 5 stars

Q: Product Knowledge

3,197 out of 3,524 gave 5 stars

Q: Answering all your questions:

2,011 out of 2,221 gave 5 stars

Q: How would you rate the overall performance of the installation crew?

3,117 out of 3,533 gave 5 stars

Q: How likely are you to refer Casteel to friends and family?

30,608 out of 36,186 gave 5 stars

Q: Politeness

2,029 out of 2,110 gave 5 stars

Q: Personal Appearance

33,765 out of 37,499 gave 5 stars

Q: How likely are you to refer Knight to friends and family?

988 out of 1,173 said very likely

Q: Communication Skills

33,388 out of 37,508 gave 5 stars

Q: Professionalism

1,933 out of 2,111 gave 5 stars

Q: How would you rate the installer's overall personality?

1,898 out of 2,095 gave 5 stars