96.68498661449 100
4.9

48,070 reviews since June, 2014

Casteel Heating, Cooling, Plumbing and Electrical
770-565-5884 ·
Marietta, GA 30066

Consumer Review Summary

48,070 reviews since June, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Casteel Heating, Cooling, Plumbing and Electrical. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
1%
3 Star
1%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Did the installation crew arrive on time?

3,758 out of 3,866 said yes

Q: Did the Service Technician arrive on time?

37,392 out of 38,213 said yes

Q: Did the Service Technician respect your home by wearing floor protectors (shoe covers)?

8,473 out of 8,572 said yes

Q: Before starting, did the installation crew explain the installation process with you?

2,023 out of 2,106 said yes

Q: Did the Service Technician answer all your questions?

37,251 out of 37,955 said yes

Q: How well did the installation crew do in protecting your floors and carpet?

1,921 out of 2,107 gave 5 stars

Q: Answering all your questions:

2,011 out of 2,221 gave 5 stars

Q: Personal Appearance

37,304 out of 41,330 gave 5 stars

Q: Please rate the installer's "attention to detail" during the installation

3,358 out of 3,845 gave 5 stars

Q: Overall Knowledge

33,778 out of 37,452 gave 5 stars

Q: Setting a convenient appointment time:

5,120 out of 5,680 gave 5 stars

Q: Communication Skills

36,896 out of 41,337 gave 5 stars

Q: Did the Service Technician respect your home by wearing floor protectors (shoe covers)? (Leave unanswered if not applicable.)

27,857 out of 28,049 said yes

Q: Understanding your heating and cooling needs:

3,077 out of 3,482 gave 5 stars

Q: How would you rate the overall performance of the Service Technician?

33,410 out of 37,279 gave 5 stars

Q: How likely are you to refer Casteel to friends and family?

33,778 out of 39,954 gave 5 stars

Q: Product Knowledge

3,496 out of 3,853 gave 5 stars

Q: How would you rate the overall performance of the installation crew?

3,413 out of 3,858 gave 5 stars

Q: Politeness

2,029 out of 2,110 gave 5 stars

Q: How likely are you to refer Knight to friends and family?

1,039 out of 1,234 gave 5 stars

Q: Professionalism

1,933 out of 2,111 gave 5 stars

Q: How would you rate the installer's overall personality?

1,898 out of 2,095 gave 5 stars