Customer Reviews for Choate's Air Heat Plumbing

4.9

1,938 reviews since November, 2012

(901) 755-4797 · choateshvac.com
Collierville, TN 38017

Consumer Review Summary

1,938 reviews since November, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Choate's Air Heat Plumbing. Here are the results to date:

5 Star

97%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,915 out of 1,937 said yes

Q: Were we able to respond to your needs in a timely manner?

1,886 out of 1,932 said yes

Q: Did the salesperson understand and meet your needs?

1,900 out of 1,925 said yes

Q: Did the technician understand and meet your needs?

6 out of 6 said yes

Q: Was the work performed to your satisfaction?

1,884 out of 1,926 said yes

Q: Was the work area left neat and clean?

1,888 out of 1,930 said yes

Q: Would you use our company again and recommend us to others?

1,895 out of 1,919 said yes

Q: Please rate your overall experience with our company:

1,615 out of 1,830 gave 5 stars

	100% rating 100 by W.C. from Collierville, TN on 08/22/25 Verified Purchase "Always above and beyond! Thank you!!!"
	100% rating 100 by L.M. from Memphis, TN on 08/21/25 Verified Purchase "Everyone was very professional with me and very helpful with all the questions I had."
	100% rating 100 by T.A. from Cordova, TN on 08/19/25 Verified Purchase "Choate’s is an amazing company with a rock-solid reputation! Familiar with this company back in the day, as we used them to install HVAC in our new construction homes."
	100% rating 100 by K.R. from Cordova, TN on 08/11/25 Verified Purchase "We have been loyal customers for many years, and y’all always do an outstanding job. The service is reliable, and the guys/gals who come out are always professional and helpful. 5 stars!"
	100% rating 100 by G.B. from Memphis, TN on 08/09/25 Verified Purchase "Absolutely the BEST customer service experience EVER. Not just for HVAC needs, but EVER! "
	100% rating 100 by L.C. from Germantown, TN on 08/08/25 Verified Purchase "We were extremely impressed with Chris, our sales rep. He was honest, sincere, and provided us with all the information we asked for."
	100% rating 100 by J.H. from Memphis, TN on 08/04/25 Verified Purchase "Matthew, our technician, was professional and patient with me. He answered all my questions with patience and concern."
	100% rating 100 by K.S. from Germantown, TN on 07/23/25 Verified Purchase "The comfort specialist who came out to see what I needed, Devin, was SO knowledgeable and helpful. He pointed out every single issue I had and offered solutions. I was very confident in his assessment of the situation and pleased with the results."
	100% rating 100 by A.d. from Collierville, TN on 07/15/25 Verified Purchase "Professional work."
	100% rating 100 by N.J. from Bartlett, TN on 07/15/25 Verified Purchase "All the employees are awesome. The estimate breakdown, format, pictures, and explanations were excellent."

(537 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS