VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Choate's Air Heat Plumbing
98.006682360088 100
4.9

1,904 reviews since November, 2012

Choate's Air Heat Plumbing
(901) 755-4797 ·
Collierville, TN 38017

Consumer Review Summary

1,904 reviews since November, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Choate's Air Heat Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
97%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,881 out of 1,903 said yes

Q: Were we able to respond to your needs in a timely manner?

1,853 out of 1,898 said yes

Q: Did the salesperson understand and meet your needs?

1,867 out of 1,891 said yes

Q: Did the technician understand and meet your needs?

6 out of 6 said yes

Q: Was the work performed to your satisfaction?

1,851 out of 1,892 said yes

Q: Was the work area left neat and clean?

1,857 out of 1,897 said yes

Q: Would you use our company again and recommend us to others?

1,862 out of 1,885 said yes

Q: Please rate your overall experience with our company:

1,586 out of 1,797 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Collierville, TN on Verified Purchase
"Choate’s has been dependable over the last three years. They have resolved each of my issues in a timely manner and to my satisfaction. "
100% rating 100 from Arlington, TN on Verified Purchase
"Everyone was great from start to finish!"
100% rating 100 from Olive Branch, MS on Verified Purchase
"Your company is a well-oiled machine. My salesperson was excellent, 11 out of 10!! His name was Biafra. So he started my exceptional service. The plan he suggested fit my needs. I did not want to waste my time with unreal prices. He respected that. He had the knowledge, patience, Salesmanship, and just a great representation of your company. Then the installation crew, Great!! Cleaned up. Polite etc. Got my paperwork, etc. And when I thought it couldn't get any better, you sent Thank You cookies. Thank you, CHOATE'S!!"
100% rating 100 from Memphis, TN on Verified Purchase
"We are grateful for your response to our situation with our HVAC system and the timely manner of your response team. Everything went smoothly and according to schedule. Very professional. "
100% rating 100 from Olive Branch, MS on Verified Purchase
"I really appreciate the maintenance and warranty part of the deal. Devin, my salesman, was very honest and informative about the whole process. I've had my new units for just a couple of weeks, and I can really tell the difference!"
100% rating 100 from Hernando, MS on Verified Purchase
"Really impressed with the service and professionalism!"
100% rating 100 from Eads, TN on Verified Purchase
"Your technicians are always very professional."
100% rating 100 from Arlington, TN on Verified Purchase
"The installers were friendly, respectful, and thorough in their work. They hardly stopped at all, and I even commented that they should stop for lunch. When I heard they were both lead people, I was so pleased that I had the best of the best on our project. The best part is that the AC unit is so quiet, it does not disturb my sleep!"
100% rating 100 from Eads, TN on Verified Purchase
"We have had the family plan for years and are very pleased with the timely service when there is a problem and the thoroughness of the service."
100% rating 100 from Memphis, TN on Verified Purchase
"The two plumbers who performed the work were very nice and competent workers. They went above and beyond."
(525 Remaining)