Customer Reviews for Choate's Air Heat Plumbing

4.9

1,748 reviews since November, 2012

(901) 755-4797 · choateshvac.com
Collierville, TN 38017

Consumer Review Summary

1,748 reviews since November, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Choate's Air Heat Plumbing. Here are the results to date:

5 Star

97%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,735 out of 1,749 said yes

Q: Were we able to respond to your needs in a timely manner?

1,707 out of 1,745 said yes

Q: Did the salesperson understand and meet your needs?

1,719 out of 1,738 said yes

Q: Did the technician understand and meet your needs?

6 out of 6 said yes

Q: Was the work performed to your satisfaction?

1,708 out of 1,740 said yes

Q: Was the work area left neat and clean?

1,708 out of 1,744 said yes

Q: Would you use our company again and recommend us to others?

1,718 out of 1,735 said yes

Q: Please rate your overall experience with our company:

1,468 out of 1,652 gave 5 stars

	100% rating 100 by D.B. from Robinsonville, MS on 04/30/24 Verified Purchase "I loved your installers--very nice gentlemen."
	100% rating 100 by L.B. from Cordova, TN on 04/08/24 Verified Purchase "My overall experience has been great. I have no regrets. The cookies were delicious, thank you so very much. "
	100% rating 100 by M.C. from Memphis, TN on 04/08/24 Verified Purchase "We had been using Choate’s Family plan for our home and my Mother-in-law’s home. When the time came to replace our old units it was very simple to feel secure with Choate’s."
	100% rating 100 by M.F. from Arlington, TN on 04/05/24 Verified Purchase "I am thoroughly happy with the work and efficiency of the team that did the work along with the two reps who explained from start to finish all it would entail down to the cost, and the warranty with the company. I'm glad I called them to check out my old units and advise on the work necessary to repair or replace them. Thank you Choate's"
	100% rating 100 by C.A. from Cordova, TN on 03/31/24 Verified Purchase "Devin was knowledgeable and so professional that he eliminated the need to shop around for any other HVAC company for pricing and products. Also, the entire installation crew and telephone staff are just as professional and courteous. Thank you for making my experience as a new customer so pleasurable. "
	100% rating 100 by K.S. from Memphis, TN on 03/22/24 Verified Purchase "Great company! Very professional at this point I am completely satisfied with the work that was done. Would recommend it to others."
	100% rating 100 by E.B. from Memphis, TN on 03/19/24 Verified Purchase "This is a great company! Have a great day, thanks! "
	100% rating 100 by K.R. from Somerville, TN on 03/01/24 Verified Purchase "Your guys were very professional and explained everything they were going to do to fix the issue I was having. Thank you so much for the cookies. That was very kind and an unexpected gift. The family enjoyed them very much."
	100% rating 100 by B.W. from Collierville, TN on 02/13/24 Verified Purchase "The work was done timely and the service was excellent. "
	100% rating 100 by R.M. from Memphis, TN on 02/09/24 Verified Purchase "Excellent Service!"

(459 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS