Customer Reviews for Choate's Air Heat Plumbing

4.9

1,896 reviews since November, 2012

(901) 755-4797 · choateshvac.com
Collierville, TN 38017

Consumer Review Summary

1,896 reviews since November, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Choate's Air Heat Plumbing. Here are the results to date:

5 Star

97%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,874 out of 1,895 said yes

Q: Were we able to respond to your needs in a timely manner?

1,846 out of 1,890 said yes

Q: Did the salesperson understand and meet your needs?

1,859 out of 1,883 said yes

Q: Did the technician understand and meet your needs?

6 out of 6 said yes

Q: Was the work performed to your satisfaction?

1,844 out of 1,884 said yes

Q: Was the work area left neat and clean?

1,849 out of 1,889 said yes

Q: Would you use our company again and recommend us to others?

1,855 out of 1,877 said yes

Q: Please rate your overall experience with our company:

1,579 out of 1,790 gave 5 stars

	100% rating 100 by T.C. from Memphis, TN on 06/10/25 Verified Purchase "We are grateful for your response to our situation with our HVAC system and the timely manner of your response team. Everything went smoothly and according to schedule. Very professional. "
	100% rating 100 by V.B. from Olive Branch, MS on 05/28/25 Verified Purchase "I really appreciate the maintenance and warranty part of the deal. Devin, my salesman, was very honest and informative about the whole process. I've had my new units for just a couple of weeks, and I can really tell the difference!"
	100% rating 100 by D.R. from Hernando, MS on 05/12/25 Verified Purchase "Really impressed with the service and professionalism!"
	100% rating 100 by S.W. from Eads, TN on 05/07/25 Verified Purchase "Your technicians are always very professional."
	100% rating 100 by R.D. from Arlington, TN on 04/30/25 Verified Purchase "The installers were friendly, respectful, and thorough in their work. They hardly stopped at all, and I even commented that they should stop for lunch. When I heard they were both lead people, I was so pleased that I had the best of the best on our project. The best part is that the AC unit is so quiet, it does not disturb my sleep!"
	100% rating 100 by A.S. from Eads, TN on 04/28/25 Verified Purchase "We have had the family plan for years and are very pleased with the timely service when there is a problem and the thoroughness of the service."
	100% rating 100 by J.M. from Memphis, TN on 04/21/25 Verified Purchase "The two plumbers who performed the work were very nice and competent workers. They went above and beyond."
	100% rating 100 by T.S. from Cordova, TN on 04/08/25 Verified Purchase "Excellent service from all of your team members. Challenging job overcoming the shortcomings of an old house, but you guys did great work."
	100% rating 100 by R.C. from Memphis, TN on 04/03/25 Verified Purchase "The entire team was great. Very personable. Everything was explained, and they worked late into the night and into the next day to get my system installed and operating."
	100% rating 100 by T.L. from Memphis, TN on 04/02/25 Verified Purchase "The salesperson assigned to my account was extremely knowledgeable! "

(522 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS