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Academy Roofing
95.674393137434 100
4.8

576 reviews since March, 2016

Academy Roofing
(678) 384-7663 ยท
Acworth, GA 30101

Consumer Review Summary

576 reviews since March, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Academy Roofing. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
8%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

519 out of 569 gave 5 stars

Q: Timeliness in responding to your needs:

516 out of 572 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

363 out of 382 gave 5 stars

Q: Communication and follow-up from the Salesperson:

337 out of 379 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

335 out of 378 gave 5 stars

Q: Condition of the work area after job completion:

468 out of 567 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

328 out of 372 gave 5 stars

Q: How likely would you be to use our company again?

500 out of 568 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

503 out of 568 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

168 out of 188 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

160 out of 187 gave 5 stars

Q: Overall experience with the Service Technician:

156 out of 182 gave 5 stars

Q: Please rate your overall experience with our company:

500 out of 567 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Kennesaw, GA on Verified Purchase
"Great customer service and very happy with the entire experience. Would highly recommend. "
100% rating 100 from Atlanta, GA on Verified Purchase
"Stacy was great, very thorough, and a great communicator."
100% rating 100 from Dallas, GA on Verified Purchase
"Very professional from appt call back confirms, estimate details, drone usage, on-site supervisor, safety, install crew, and cleanup. All went well. I completely understand the scope of work and how tough these jobs can be, and appreciate the crew's hard work!!"
100% rating 100 from Duluth, GA on Verified Purchase
"I wanted to take a moment to share my delightful experience with Academy Roofing, a company that I recently had the pleasure of working with. From the start, their team exhibited a level of professionalism that is often hard to come by in the industry. They took the time to clearly explain every step of the process, which not only put my mind at ease but also demonstrated their commitment to transparency. Their friendly demeanor made communication effortless and enjoyable. The quality of workmanship they delivered was nothing short of outstanding. It was evident that each member of their crew took pride in their work, paying close attention to detail throughout the entire project. Each shingle was meticulously placed, and the final look of my roof is a testament to their skills and dedication. One aspect that particularly impressed me was the thorough cleanup that followed the completion of the job. They left my property looking immaculate, as if they had never been there, which I greatly appreciated. Overall, I would highly recommend Academy Roofing to anyone in need of roofing services. Their combination of quality work, exceptional customer service, and dedication to cleanliness makes them a top choice in the area. I am confident that you will have an equally positive experience."
100% rating 100 from Acworth, GA on Verified Purchase
"The process from beginning to end was flawless. Roof and gutters look fabulous."
100% rating 100 from Roswell, GA on Verified Purchase
"Bailey is an excellent salesperson and company representative. She fulfilled all her promises and then some. She got back to me quickly to address any and all concerns. She was patient when problems on the job arose and stayed with the work until completion. The roof and new gutters look beautiful. I greatly appreciate the excellent customer service and results."
100% rating 100 from Smyrna, GA on Verified Purchase
"The job was done quickly and thoroughly with excellent cleanup."
100% rating 100 from Marietta, GA on Verified Purchase
"It was a great experience!"
100% rating 100 from Woodstock, GA on Verified Purchase
"They did a roof inspection on a house I wanted to buy and submitted a replacement estimate for the 30 yr old roof. Everything was very detailed and professional. The pricing and aftercare impressed me."
100% rating 100 from Duluth, GA on Verified Purchase
"Academy is fantastic. Danny is very knowledgeable, professional, helpful, and friendly, and was onsite overlooking the team. Great price and had me scheduled in a couple of days. They did a beautiful job, and the cleanup was spotless. They exceeded my expectations, and I would recommend them to anyone. Thanks, Academy!!!"
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