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Academy Roofing
95.59055895714 100
4.8

534 reviews since March, 2016

Academy Roofing
(678) 384-7663 ยท
Acworth, GA 30101

Consumer Review Summary

534 reviews since March, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Academy Roofing. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
8%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

480 out of 528 gave 5 stars

Q: Timeliness in responding to your needs:

474 out of 530 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

324 out of 340 gave 5 stars

Q: Communication and follow-up from the Salesperson:

299 out of 337 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

299 out of 336 gave 5 stars

Q: Condition of the work area after job completion:

434 out of 526 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

293 out of 331 gave 5 stars

Q: How likely would you be to use our company again?

463 out of 526 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

466 out of 526 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

168 out of 188 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

160 out of 187 gave 5 stars

Q: Overall experience with the Service Technician:

156 out of 182 gave 5 stars

Q: Please rate your overall experience with our company:

464 out of 526 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Woodstock, GA on Verified Purchase
"We were so pleased with the quick response. We had a leak in our gutters, and it was looked at and repaired within a week. The salesperson was super easy to work with! When we get a new roof, this is the company we will use!!"
97% rating 100 from Marietta, GA on Verified Purchase
"All the people we met were excellent, and they explained what needed to be done, and they followed through in a timely manner. In fact, the day they started, they showed up earlier than expected. "
100% rating 100 from Woodstock, GA on Verified Purchase
"Great experience from start to finish."
100% rating 100 from Lilburn, GA on Verified Purchase
"This was by far the least stressful home maintenance experience I have ever had. From start to finish, everything was stress-free and proceeded exactly as outlined right at the start."
100% rating 100 from Kennesaw, GA on Verified Purchase
"Having dealt with Academy Roofing twice, I would recommend your company without reservations!"
100% rating 100 from Roswell, GA on Verified Purchase
"Academy has always been top-notch in its approach to our roofing needs. They are professional, personable, and always come when they say they're coming. Scott is a delight to work with and has always treated us well. One of the few contractors that we have zero issues with. Thank you for your treatment of your customers and for doing what you say you're going to do."
100% rating 100 from Woodstock, GA on Verified Purchase
"Great experience. Great response time. Stacy did a good job explaining my options and putting together the quotes. "
100% rating 100 from Hiram, GA on Verified Purchase
"Academy Roofing was very responsive and detailed. They did a great job finding a roof leak issue, resolving it quickly, and were very easy to work with."
100% rating 100 from Atlanta, GA on Verified Purchase
"Bailey is a true professional! She is personally invested in ensuring you have a wonderful experience with the process and the product. With such a big investment in your home, it was wonderful knowing we had someone to Sherpa us through the process. Well done, entire Academy team! "
100% rating 100 from Decatur, GA on Verified Purchase
"The sales rep, Scott, made a very good impression when he came out to discuss my potential roof replacement. His years of experience were very evident, and I felt I was in good hands with him. I was also very impressed that he came out and stayed on the job site from beginning to completion. That also gave me confidence that the job would be done right. He was also very patient with all my questions (and I had quite a few). Overall, a very positive experience."
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