VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Academy Roofing
95.515808674503 100
4.8

521 reviews since March, 2016

Academy Roofing
(678) 384-7663 ·
Acworth, GA 30101

Consumer Review Summary

521 reviews since March, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Academy Roofing. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
8%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

467 out of 515 gave 5 stars

Q: Timeliness in responding to your needs:

461 out of 517 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

312 out of 327 gave 5 stars

Q: Communication and follow-up from the Salesperson:

286 out of 324 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

286 out of 323 gave 5 stars

Q: Condition of the work area after job completion:

423 out of 513 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

282 out of 319 gave 5 stars

Q: How likely would you be to use our company again?

450 out of 513 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

453 out of 513 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

168 out of 188 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

160 out of 187 gave 5 stars

Q: Overall experience with the Service Technician:

156 out of 182 gave 5 stars

Q: Please rate your overall experience with our company:

451 out of 513 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Hiram, GA on Verified Purchase
"Academy Roofing was very responsive and detailed. They did a great job finding a roof leak issue, resolving it quickly, and were very easy to work with."
100% rating 100 from Atlanta, GA on Verified Purchase
"Bailey is a true professional! She is personally invested in ensuring you have a wonderful experience with the process and the product. With such a big investment in your home, it was wonderful knowing we had someone to Sherpa us through the process. Well done, entire Academy team! "
100% rating 100 from Decatur, GA on Verified Purchase
"The sales rep, Scott, made a very good impression when he came out to discuss my potential roof replacement. His years of experience were very evident, and I felt I was in good hands with him. I was also very impressed that he came out and stayed on the job site from beginning to completion. That also gave me confidence that the job would be done right. He was also very patient with all my questions (and I had quite a few). Overall, a very positive experience."
100% rating 100 from Acworth, GA on Verified Purchase
"Fantastic service. Would definitely recommend "
100% rating 100 from Acworth, GA on Verified Purchase
"Every step of the process was excellent, from the timing of our first estimate to the completion of our project. Stacy was incredibly kind, informative, and patient. She helped navigate insurance hurdles and kept in touch along the way. We will definitely recommend the Academy to our friends and family! "
100% rating 100 from Powder Spgs, GA on Verified Purchase
"If anyone is looking for a quality company to do your roof and or gutters, I highly recommend Academy Roofing. Stacy and her Foreman, Omar, were exceptional. Stacy is very knowledgeable and stayed with us throughout the entire roof replacement. Omar and his crew are very skilled and listened to our concerns we had with previous roof problems and skillfully came up with remedies to solve all of our concerns. Mercedes and her husband did an amazing job with our gutter and gutter guard replacement. They listened to problems we had with our old gutters and gutter guards and did a very skillful job with not only replacing both with a quality product but also came up with solutions to all previous problems. This was a very pleasant experience, and once they were finished, they cleaned up so well, you could not even tell they had been here. Stacy was very thorough and documented the before and after to ensure all had been taken care of and the job done skillfully. I can not say enough about how satisfied we were to have worked with both Stacy and Mercedes. They used only quality materials and skilled workers. We very highly recommend Academy Roofing!"
100% rating 100 from Smyrna, GA on Verified Purchase
"The entire process - from quote to install - was very professional, timely, and easy. Appreciated the team’s knowledge and communication. Have already recommended to a neighbor. "
100% rating 100 from Stone Mtn, GA on Verified Purchase
"Everything was professional, on-time, and knowledgeable."
100% rating 100 from Marietta, GA on Verified Purchase
"My brother-in-law recommended Academy after having excellent work done on his home previously. The representative who came out, Stacy, was kind, knowledgeable, and helpful. With an older home, I know we will need a whole new roof in the coming years, but I needed to quickly fix an active leak. Stacy was very fast in sending me over a reasonable and competitive quote for the quick fix, along with a thorough, itemized quote for a full roof replacement, by my request, so that I can move toward that goal. Also, the roofer who came out, Charles, was amazing and professional. We had a small miscommunication over the scope of the project, but were able to get it worked out quickly and easily. Lastly, they sent over a "Thank You for using us" package that included homemade cookies, and that was above and beyond. The cookies themselves might be worth the price of the roof job. Thank you for everything, and I will be back!"
100% rating 100 from Kennesaw, GA on Verified Purchase
"Stacy was outstadning! She was communicative, knowledgeable, and had everything organized."
(174 Remaining)