VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Academy Roofing
95.394462947544 100
4.8

508 reviews since March, 2016

Academy Roofing
(678) 384-7663 ·
Acworth, GA 30101

Consumer Review Summary

508 reviews since March, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Academy Roofing. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
8%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

454 out of 502 gave 5 stars

Q: Timeliness in responding to your needs:

448 out of 504 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

299 out of 314 gave 5 stars

Q: Communication and follow-up from the Salesperson:

273 out of 311 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

273 out of 310 gave 5 stars

Q: Condition of the work area after job completion:

410 out of 500 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

269 out of 306 gave 5 stars

Q: How likely would you be to use our company again?

437 out of 500 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

440 out of 500 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

168 out of 188 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

160 out of 187 gave 5 stars

Q: Overall experience with the Service Technician:

156 out of 182 gave 5 stars

Q: Please rate your overall experience with our company:

438 out of 500 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Acworth, GA on Verified Purchase
"Every step of the process was excellent, from the timing of our first estimate to the completion of our project. Stacy was incredibly kind, informative, and patient. She helped navigate insurance hurdles and kept in touch along the way. We will definitely recommend the Academy to our friends and family! "
100% rating 100 from Powder Spgs, GA on Verified Purchase
"If anyone is looking for a quality company to do your roof and or gutters, I highly recommend Academy Roofing. Stacy and her Foreman, Omar, were exceptional. Stacy is very knowledgeable and stayed with us throughout the entire roof replacement. Omar and his crew are very skilled and listened to our concerns we had with previous roof problems and skillfully came up with remedies to solve all of our concerns. Mercedes and her husband did an amazing job with our gutter and gutter guard replacement. They listened to problems we had with our old gutters and gutter guards and did a very skillful job with not only replacing both with a quality product but also came up with solutions to all previous problems. This was a very pleasant experience, and once they were finished, they cleaned up so well, you could not even tell they had been here. Stacy was very thorough and documented the before and after to ensure all had been taken care of and the job done skillfully. I can not say enough about how satisfied we were to have worked with both Stacy and Mercedes. They used only quality materials and skilled workers. We very highly recommend Academy Roofing!"
100% rating 100 from Smyrna, GA on Verified Purchase
"The entire process - from quote to install - was very professional, timely, and easy. Appreciated the team’s knowledge and communication. Have already recommended to a neighbor. "
100% rating 100 from Stone Mtn, GA on Verified Purchase
"Everything was professional, on-time, and knowledgeable."
100% rating 100 from Marietta, GA on Verified Purchase
"My brother-in-law recommended Academy after having excellent work done on his home previously. The representative who came out, Stacy, was kind, knowledgeable, and helpful. With an older home, I know we will need a whole new roof in the coming years, but I needed to quickly fix an active leak. Stacy was very fast in sending me over a reasonable and competitive quote for the quick fix, along with a thorough, itemized quote for a full roof replacement, by my request, so that I can move toward that goal. Also, the roofer who came out, Charles, was amazing and professional. We had a small miscommunication over the scope of the project, but were able to get it worked out quickly and easily. Lastly, they sent over a "Thank You for using us" package that included homemade cookies, and that was above and beyond. The cookies themselves might be worth the price of the roof job. Thank you for everything, and I will be back!"
100% rating 100 from Kennesaw, GA on Verified Purchase
"Stacy was outstadning! She was communicative, knowledgeable, and had everything organized."
98% rating 100 from Roswell, GA on Verified Purchase
"We had four old and leaking skylights replaced. Scott explained the entire process and made us feel confident with the results. He provided us with his cell number and was available to answer any questions as the job was being done. We like the fact that Academy Roofing is a family-owned, veteran friendly company."
100% rating 100 from Powder Spgs, GA on Verified Purchase
"Stacy and the crew did great work. Thanks. "
100% rating 100 from Acworth, GA on Verified Purchase
"Even though Stacy is a female, I thought that was so cool she fought like a bulldog with my insurance company after 2 months of going back and forth, she won for us, we can't thank her enough, and the roof looks amazing!"
95% rating 100 from Powder Spgs, GA on Verified Purchase
"For me personally, it is all about integrity and trust….and I know those qualities will be present throughout the entire process when needing your services. Thank you so much for that!"
(170 Remaining)