Customer Reviews for Classic Aire Care Holdings, Inc.

5,627 reviews since December, 2005

(314) 352-1111 · cacstl.com
Saint Louis, MO 63132

Consumer Review Summary

5,627 reviews since December, 2005

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Classic Aire Care Holdings, Inc.. Here are the results to date:

5 Star

98%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

5,570 out of 5,615 said yes

Q: Were we able to respond to your needs in a timely manner?

5,551 out of 5,609 said yes

Q: Did the salesperson understand and meet your needs?

5,478 out of 5,530 said yes

Q: Did the technician understand and meet your needs?

6 out of 6 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

48 out of 52 said yes

Q: Was the work performed to your satisfaction?

5,415 out of 5,522 said yes

Q: Was the work area left neat and clean?

5,513 out of 5,589 said yes

Q: Courtesy and professionalism of our Phone Representatives:

75 out of 79 gave 5 stars

Q: Would you use our company again and recommend us to others?

5,552 out of 5,591 said yes

Q: Courtesy and professionalism of the Service Technician:

75 out of 79 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

76 out of 79 gave 5 stars

Q: Overall experience with the Service Technician:

74 out of 79 gave 5 stars

Q: Please rate your overall experience with our company:

73 out of 78 gave 5 stars

	100% rating 100 by J.B. from Overland Park, KS on 04/22/26 Verified Purchase "Overall, I appreciated your working with us and providing a great price for something we needed in an emergency. The salesperson was helpful in getting us the credits and determining what we needed without giving us more than was necessary. Also, getting our humidifiers updated and moved from the back of the system was great."
	100% rating 100 by R.P. from Ballwin, MO on 04/15/26 Verified Purchase "Classic Aire was an overall excellent experience. They were very professional and efficient in every aspect. The installers did an excellent job with installing our new furnace and air conditioner and explaining various functions of the unit. The entire team involved were very responsive and pleasant throughout the entire process. I would definitely use them again and also recommend them."
	100% rating 100 by J.D. from Saint Louis, MO on 04/15/26 Verified Purchase "Responded in a very timely manner as we had out-of-town family here!"
	100% rating 100 by D.W. from Ferguson, MO on 04/15/26 Verified Purchase "Thanks so much. Your company even saved us from carbon monoxide poisoning! I'm glad we picked you! Thanks, Mike!"
	100% rating 100 by L.L. from Lenexa, KS on 04/13/26 Verified Purchase "Steve was great at just showing me my options. He wasn't a pushy salesman, and I never felt like he was only after my money. He explained all my options and made the process pain-free. I also appreciate the financing options. The install was great. The guys worked hard and got everything removed and installed. The air in the house is now flowing nicely, and the temperature adjusts so quickly. I am SO happy with our investment. The best thing is that now I can change the temperature from my phone. "
	100% rating 100 by J.H. from Kansas City, MO on 04/10/26 Verified Purchase "We enjoyed everyone we worked with. "
	100% rating 100 by M.S. from Kansas City, MO on 04/10/26 Verified Purchase "Very satisfied with the whole process of replacing my furnace and air conditioner. "
	100% rating 100 by D.J. from Belleville, IL on 04/08/26 Verified Purchase "With the warmer weather arriving early and my air conditioner of 22 years finally giving up the ghost, I needed help. It was taken care of quickly and professionally. Thank you! "
	100% rating 100 by J.B. from Saint Louis, MO on 04/08/26 Verified Purchase "Workers were professional. Work was completed in a timely manner."
	100% rating 100 by S.T. from Florissant, MO on 04/07/26 Verified Purchase "Your employees were nice and on time. Made sure everything was perfect. Even when it seemed there was an issue, they didn't leave until it was figured out. Everyone went above and beyond."

(1,269 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS