Customer Reviews for Classic Aire Care Holdings, Inc.

6,005 reviews since December, 2005

(314) 352-1111 · cacstl.com
Saint Louis, MO 63132

Consumer Review Summary

6,005 reviews since December, 2005

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Classic Aire Care Holdings, Inc.. Here are the results to date:

5 Star

98%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

5,943 out of 5,990 said yes

Q: Were we able to respond to your needs in a timely manner?

5,926 out of 5,986 said yes

Q: Did the salesperson understand and meet your needs?

5,815 out of 5,868 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

48 out of 52 said yes

Q: Did the technician understand and meet your needs?

6 out of 6 said yes

Q: Was the work performed to your satisfaction?

5,744 out of 5,859 said yes

Q: Was the work area left neat and clean?

5,884 out of 5,963 said yes

Q: Would you use our company again and recommend us to others?

5,921 out of 5,963 said yes

Q: Courtesy and professionalism of our Phone Representatives:

112 out of 117 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

113 out of 118 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

113 out of 118 gave 5 stars

Q: Overall experience with the Service Technician:

111 out of 118 gave 5 stars

Q: Please rate your overall experience with our company:

111 out of 117 gave 5 stars

	100% rating 100 by F.E. from Florissant, MO on 08/27/26 Verified Purchase "All levels of assistance from John, Matt, and Fred were courteous, knowledgeable, and professional. Special acknowledgement to Matt, who was very supportive and helpful in answering questions and calls."
	100% rating 100 by L.B. from Saint Charles, MO on 08/27/26 Verified Purchase "I was very pleased with the whole process. Everyone from sales to installation was great!!"
	100% rating 100 by N.C. from Ballwin, MO on 08/26/26 Verified Purchase "This was my first experience with Classic Air Care, and I was very satisfied. The price was reasonable, the service was professional, and the customer service was excellent. Highly recommended!"
	100% rating 100 by R.S. from O Fallon, MO on 08/26/26 Verified Purchase "Great workmanship and service! "
	100% rating 100 by C.D. from Saint Louis, MO on 08/25/26 Verified Purchase "The entire team was amazing, from Matt, my project manager, to everyone involved in the install — Robbie, Thomas, CJV, Randy — to to fix my pressure issue were all amazing. I didn't choose your company on price; I chose on how I was treated, and your team felt very welcoming. I could have gotten the same project done for less, but you get what you pay for. I look forward to doing business in the future. "
	100% rating 100 by N.A. from Wildwood, MO on 08/22/26 Verified Purchase "Brian came out and figured out our needs for an HVAC A/C and heat pump system that was right for us. Brian was very professional, friendly, and knowledgeable, and sold us the perfect system. The following week, Robbie and Clay came out to do the install. They both worked hard all day and did an amazing job. It was such a perfect and clean install inside and outside. They were both very professional, friendly, and knowledgeable. After the install, they explained everything in detail and answered all my questions. Then Clay got us set up with the app and how to use the system. They did an amazing job. The entire experience with Classic Aire Care was first-class service from start to finish. Thank you very much to Brian, Robbie, and Clay. You guys are the best in the business!"
	100% rating 100 by T.K. from Arnold, MO on 08/21/26 Verified Purchase "Everyone was so personable, helpful, and patient, especially Stan, the salesman. He engaged us in conversation and made us feel more like friends than merely customers. Even after the sale and installation were complete, he responded quickly to our questions and concerns. Kurt, who installed the thermostat, was equally friendly, sociable, and patient. The installers were respectful and professional. Overall, it was a very satisfying experience, and I would recommend your company to friends and family members. Thanks for the candy!"
	100% rating 100 by K.G. from Cottleville, MO on 08/20/26 Verified Purchase "Everyone was absolutely wonderful! From start to finish! "
	100% rating 100 by C.T. from Saint Louis, MO on 08/20/26 Verified Purchase "Thank you very much!"
	100% rating 100 by J.L. from Saint Charles, MO on 08/18/26 Verified Purchase "Really appreciate how quickly the salesperson was able to visit and offer a solution. Equally impressed with the prompt scheduling of the service to be completed and having the job completed in one day."

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Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS