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Classic Aire Care Holdings, Inc.
98.905150173583 100
5

5,218 reviews since December, 2005

Classic Aire Care Holdings, Inc.
(314) 352-1111 ยท
Saint Louis, MO 63132

Consumer Review Summary

5,218 reviews since December, 2005

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Classic Aire Care Holdings, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

5,167 out of 5,208 said yes

Q: Were we able to respond to your needs in a timely manner?

5,150 out of 5,202 said yes

Q: Did the salesperson understand and meet your needs?

5,104 out of 5,152 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

48 out of 52 said yes

Q: Did the technician understand and meet your needs?

6 out of 6 said yes

Q: Was the work performed to your satisfaction?

5,051 out of 5,145 said yes

Q: Was the work area left neat and clean?

5,117 out of 5,188 said yes

Q: Would you use our company again and recommend us to others?

5,158 out of 5,190 said yes

Q: Courtesy and professionalism of our Phone Representatives:

50 out of 51 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

49 out of 51 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

51 out of 51 gave 5 stars

Q: Overall experience with the Service Technician:

49 out of 51 gave 5 stars

Q: Please rate your overall experience with our company:

49 out of 50 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Saint Charles, MO on Verified Purchase
"I will never use any other company; these guys were awesome from start to finish. Kind, polite, professional, and much more, God giving gift. Thank you guys! "
100% rating 100 from O Fallon, MO on Verified Purchase
"The whole process was very professional from start to finish. Danny and his crew were there on time and did a great job with the installation of our new furnace, AC, and water heater. "
100% rating 100 from Saint Louis, MO on Verified Purchase
"Well done work. Very nice young men."
100% rating 100 from Kearney, MO on Verified Purchase
"The work was done very well and cleaned up. The service was also very good. "
100% rating 100 from Lees Summit, MO on Verified Purchase
"The replacement went as expected. Great! All employees were respectful and kind. "
100% rating 100 from Saint Louis, MO on Verified Purchase
"5-star service experience! From the quote to the final installation, everyone I interacted with was friendly and knowledgeable. My project manager, Stan, gave me the best plan and the best price. The technicians, Danny and Francis, were professional, skillful, thoughtful, and helpful. They did an amazing job installing my new AC and Furnace. I am also pleased with my new water heater; the plumbing team also did a wonderful job with installation. The new equipment is working perfectly. I am very happy and satisfied. Thanks to Classic Aire Care teams, you have met my needs and exceeded my expectations!"
100% rating 100 from Saint Louis, MO on Verified Purchase
"Always wonderful service from Classic Aire Care. Fast, friendly, and fair pricing. I always recommend you to others."
100% rating 100 from Saint Louis, MO on Verified Purchase
"We are very pleased with the service we received from Classic Aire Care. At the first routine service call at our new (current) address, we were pleased with the detailed attention the technician paid to our HVAC system and the honest assessment of what "life it had left in it." Our inquiry into a new system was met with a quick response from Stan and a scheduled visit. After presenting us with options, Stan explained the system he found most suitable for our needs. We are very pleased with Stan's effort to explain discounts and arrive at a price that was fair and acceptable. In addition, Stan arranged the installation to be scheduled very quickly after the sale. At the installation, Francis arrived in a timely manner. He was very personable and a pleasure to converse with. His work with the installation was very professional and impressive in appearance. At his departure, our home was cleaned up with no trace of any debris or mess. We look forward to our future encounters with Classic Aire Care as periodic inspections are scheduled."
100% rating 100 from Independence, MO on Verified Purchase
"In the last few months, I have had a hot water tank installed, a new A/C unit installed, a shower valve installed, and a yearly furnace service. The service was always timely and exceptional. Everyone did a GREAT job and I appreciate that."
100% rating 100 from University Cy, MO on Verified Purchase
"The sales rep and workers are great!"
(1,120 Remaining)