"The local Mobility dealership worked on our van for over 3 months. Each time it got worse instead of better. I finally called your office for some technical support and was cheerfully told that you had a Florida based technician who could come up here to look at the van and determine what the basic problem was. He called that afternoon and came up within about 30 minutes. It only took him about 5 minutes to locate the problem. He told me that he had the parts needed to fix it on his truck and could install it in about 15 minutes. This entirely fixed all of the problems. He was very knowledgeable and explained everything while he was fixing it. I am only sorry that I didn't start with you. I will next time. "