"My service technician "Joe" arrived earlier than was quoted by my phone representative so that made me extremely happy. When Joe got here he went straight to work on my furnace. He pinpointed the problem in less than 10 minutes, gave me a rough quote for the repair and after agreeing he was on the phone right away to secure a part. To save time while the new part was being driven over he removed the old part so he'd be ready to install the new part when it arrived. The part delivery didn't take as long as I thought it would and he went right to work installing it which took about 10 minutes. I was very very pleased with the service and professionalism from start to finish. If I ever have problems again or know someone that needs work on their furnace I will definitely use you again. Thanks for a job well done. I appreciate it."