4.9
1,171 reviews since June, 2018
Consumer Review Summary
1,171 reviews since June, 2018
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hoover Electric, Plumbing, Heating & Cooling. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
1,066 out of 1,159 gave 5 stars
Q: Timeliness in responding to your needs:
1,046 out of 1,159 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
43 out of 46 gave 5 stars
Q: Communication and follow-up from the Salesperson:
38 out of 44 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
47 out of 48 gave 5 stars
Q: Condition of the work area after job completion:
989 out of 1,165 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
47 out of 48 gave 5 stars
Q: How likely would you be to use our company again?
1,039 out of 1,166 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
1,032 out of 1,163 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,061 out of 1,111 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
1,027 out of 1,108 gave 5 stars
Q: Overall experience with the Service Technician:
1,033 out of 1,104 gave 5 stars
Q: Please rate your overall experience with our company:
1,035 out of 1,163 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS