Customer Reviews for Hoover Electric, Plumbing, Heating & Cooling

Hoover Electric, Plumbing, Heating & Cooling

4.9

1,231 reviews since June, 2018

(877) 274-2772 · callhoover.com
Troy, MI 48083

Consumer Review Summary

1,231 reviews since June, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hoover Electric, Plumbing, Heating & Cooling. Here are the results to date:

5 Star

90%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,117 out of 1,219 gave 5 stars

Q: Timeliness in responding to your needs:

1,101 out of 1,219 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

43 out of 46 gave 5 stars

Q: Communication and follow-up from the Salesperson:

38 out of 44 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

47 out of 48 gave 5 stars

Q: Condition of the work area after job completion:

1,037 out of 1,225 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

47 out of 48 gave 5 stars

Q: How likely would you be to use our company again?

1,086 out of 1,223 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,081 out of 1,222 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,116 out of 1,171 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,078 out of 1,168 gave 5 stars

Q: Overall experience with the Service Technician:

1,085 out of 1,163 gave 5 stars

Q: Please rate your overall experience with our company:

1,083 out of 1,221 gave 5 stars

	100% rating 100 by J.M. from Hazel Park, MI on 11/27/25 Verified Purchase "All of the workmen who came this past week were amazing. I cannot believe how hard they all work. They were all very professional and thoughtful, and kind. Thank you."
	100% rating 100 by D.J. from W Bloomfield, MI on 11/19/25 Verified Purchase "Hoover Electric, Plumbing, Heating, and Cooling is the best company for all mechanicals in your home. The technicians are young, knowledgeable, and courteous. They explain everything and give their honest opinion. Making appointments is very easy, and the VIP membership and coupons help with costs. Hoover is truly the best in the business!"
	100% rating 100 by L.S. from Sterling Hts, MI on 11/11/25 Verified Purchase "We are very pleased with the services over the past years with Hoover. They are prompt and very professional!"
	100% rating 100 by E.L. from Dearborn, MI on 11/11/25 Verified Purchase "I had multiple teams work at my house, and all of them were great! That is so rare. Very glad I used Hoover. And will call them for not just plumbing, but electrical and heating/cooling, etc. "
	100% rating 100 by S.R. from Westland, MI on 10/31/25 Verified Purchase "Everything was great and the workers were very polite!"
	100% rating 100 by G.S. from Berkley, MI on 10/19/25 Verified Purchase "I am so happy with all the work I have had done by your company. Thank you!"
	100% rating 100 by E.G. from Rochester, MI on 10/07/25 Verified Purchase "Good service!"
	100% rating 100 by L.H. from Clawson, MI on 10/07/25 Verified Purchase "I'm amazed that the Hoover crew was able to do all that work in just one day and even took the time to do a really good clean-up afterward! Thanks!"
	100% rating 100 by M.L. from Waterford Twp, MI on 10/04/25 Verified Purchase "Our initial experience with Hoover was to line our sewer pipes. That went very well. We purchased a VIP service plan and have an air and furnace inspection."
	100% rating 100 by K.C. from Troy, MI on 10/02/25 Verified Purchase "From start to completion, our experience with Hoover was the BEST interaction we've ever had. Thanks again, and thanks for the cookies!"

(572 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS