Customer Reviews for Hoover Electric, Plumbing, Heating & Cooling

Hoover Electric, Plumbing, Heating & Cooling

4.9

1,180 reviews since June, 2018

(877) 274-2772 · callhoover.com
Troy, MI 48083

Consumer Review Summary

1,180 reviews since June, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hoover Electric, Plumbing, Heating & Cooling. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,074 out of 1,168 gave 5 stars

Q: Timeliness in responding to your needs:

1,054 out of 1,168 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

43 out of 46 gave 5 stars

Q: Communication and follow-up from the Salesperson:

38 out of 44 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

47 out of 48 gave 5 stars

Q: Condition of the work area after job completion:

996 out of 1,174 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

47 out of 48 gave 5 stars

Q: How likely would you be to use our company again?

1,046 out of 1,174 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,039 out of 1,171 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,068 out of 1,120 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,033 out of 1,117 gave 5 stars

Q: Overall experience with the Service Technician:

1,041 out of 1,113 gave 5 stars

Q: Please rate your overall experience with our company:

1,041 out of 1,171 gave 5 stars

	100% rating 100 by B.T. from Pleasant Rdg, MI on 08/23/25 Verified Purchase "I recently purchased a new house and needed some small and big jobs done around the house. Hoover has been extremely responsive, courteous, professional, and timely. I have told my family and coworkers about how good my experience with Hoover has been."
	100% rating 100 by F.C. from Grosse Pt Wds, MI on 08/12/25 Verified Purchase "Very professional and personable employees. Thanks for making a difficult situation bearable. "
	100% rating 100 by S.R. from Royal Oak, MI on 08/07/25 Verified Purchase "Bradley and his team were all very helpful in answering any questions during the installation and explaining the features of the unit after installation. They were polite throughout the service and worked efficiently. Great overall experience."
	100% rating 100 by R.L. from Washington, MI on 08/06/25 Verified Purchase "Excellent experience from initial service call, sales calls, installation crew, and office/phone staff."
	100% rating 100 by C.I. from Livonia, MI on 07/25/25 Verified Purchase "I struggled to find anyone who was willing to help with our high-velocity system. When Chris showed up, I was impressed, and he put the effort in to find replacement parts for us. In the end, though, it was better to just replace the system, and Matt was a great help. And whenever I called into the office with questions, they were very helpful. Evan's and Mike's team got everything installed in one day, which I didn't think was possible. Thank you!"
	100% rating 100 by W.C. from Warren, MI on 07/23/25 Verified Purchase "Salespeople and technicians were great!"
	100% rating 100 by T.F. from Novi, MI on 07/18/25 Verified Purchase "Hoover members were super attentive and professional, which I really appreciate."
	94% rating 100 by N.F. from Plymouth, MI on 07/17/25 Verified Purchase "Every technician who has ever been to our house has been amazing. We are so happy we found your company."
	100% rating 100 by C.G. from Grosse Pt Frm, MI on 07/15/25 Verified Purchase "Very impressed with the entire experience. Thank you!"
	100% rating 100 by B.O. from Mount Clemens, MI on 07/15/25 Verified Purchase "Very knowledgeable and courteous. We are always very happy with work quality. Thanks! "

(558 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS