VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Hoover Electric, Plumbing, Heating & Cooling
96.580750271535 100
4.9

1,338 reviews since June, 2018

Hoover Electric, Plumbing, Heating & Cooling
(877) 274-2772 ·
Troy, MI 48083

Consumer Review Summary

1,338 reviews since June, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hoover Electric, Plumbing, Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
90%
4 Star
7%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,212 out of 1,324 gave 5 stars

Q: Timeliness in responding to your needs:

1,198 out of 1,325 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

44 out of 47 gave 5 stars

Q: Communication and follow-up from the Salesperson:

39 out of 45 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

48 out of 49 gave 5 stars

Q: Condition of the work area after job completion:

1,126 out of 1,332 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

47 out of 48 gave 5 stars

Q: How likely would you be to use our company again?

1,177 out of 1,329 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,170 out of 1,328 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,213 out of 1,274 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,178 out of 1,274 gave 5 stars

Q: Overall experience with the Service Technician:

1,181 out of 1,268 gave 5 stars

Q: Please rate your overall experience with our company:

1,171 out of 1,326 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Warren, MI on Verified Purchase
"FROM THE SALES PERSON TO THE TECHS WHO ARRIVED AT MY HOME TO INSTALL, I WAS VERY IMPRESSED. THEY NOT ONLY INSTALLED MY CENTRAL AIR SYSTEM AND FURNANCE WITH PRECISION BUT THEY WERE VERY KIND ENOUGH TO CLEAN UP THEIR WORK AREAS I AM VERY GLAD I CHOSE HOOVER WOULD STRONGLY AND HIGHLY RECOMMEND!"
100% rating 100 from Warren, MI on Verified Purchase
"Superb service and repairs, updates recommended, professionalism!"
100% rating 100 from Grosse Pt Wds, MI on Verified Purchase
"We had a great install on Tuesday, May. Aaron, Evan, and Jayshaun were very cordial and polite throughout the day. They took time to explain everything to me and answered many questions. Please pass along our compliments. We would welcome them back into our home at any time. The new system seems very snazzy. We can’t wait to put it to good use soon. Thank you so much again!"
100% rating 100 from Sterling Hts, MI on Verified Purchase
"I am pretty new to your company, but every single time you have been out for any service, I have found that you are one step above the rest because when I call, you have come out either the same day or the next, and that is so very important to me. Every single one of your people, from the office people to the sales people to the installers, is extremely courteous, and I also appreciate that. Your work has been very professional and timely, and although, like most homeowners, the prices are sticker shock to all of us, the work has been worth every penny. I have already recommended you to several people who have used you, so I know your company is a good one. I will continue to use your company and recommend you to other people."
100% rating 100 from Sterling Hts, MI on Verified Purchase
"I've been a VIP member for several years, this is the 2nd home that Hoover is my go-to company for all my home needs."
100% rating 100 from Southfield, MI on Verified Purchase
"Jonathan and the crew did a great job!"
100% rating 100 from Wayne, MI on Verified Purchase
"You guys did a wonderful job! Thank you."
100% rating 100 from Roseville, MI on Verified Purchase
"They were very professional and friendly. They answered all our questions professionally. "
100% rating 100 from Shelby Twp, MI on Verified Purchase
"Excellent company. Very professional, and they want to make sure that you are the focus and your needs come first. "
100% rating 100 from Clarkston, MI on Verified Purchase
"They came out right away when they heard what the problem was, which was exactly what we needed for our emergency situation. Can't say enough about the crew, they were great!! "
(604 Remaining)