Customer Reviews for Hoover Electric, Plumbing, Heating & Cooling

Hoover Electric, Plumbing, Heating & Cooling

4.9

1,300 reviews since June, 2018

(877) 274-2772 · callhoover.com
Troy, MI 48083

Consumer Review Summary

1,300 reviews since June, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hoover Electric, Plumbing, Heating & Cooling. Here are the results to date:

5 Star

90%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,180 out of 1,286 gave 5 stars

Q: Timeliness in responding to your needs:

1,162 out of 1,287 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

43 out of 46 gave 5 stars

Q: Communication and follow-up from the Salesperson:

38 out of 44 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

47 out of 48 gave 5 stars

Q: Condition of the work area after job completion:

1,096 out of 1,294 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

47 out of 48 gave 5 stars

Q: How likely would you be to use our company again?

1,148 out of 1,292 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,143 out of 1,291 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,180 out of 1,237 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,143 out of 1,237 gave 5 stars

Q: Overall experience with the Service Technician:

1,149 out of 1,231 gave 5 stars

Q: Please rate your overall experience with our company:

1,145 out of 1,289 gave 5 stars

	100% rating 100 by M.M. from Sterling Hts, MI on 04/24/26 Verified Purchase "We were very impressed with all the technicians, who were very skilled and extremely nice people. We were also very surprised by how quickly our work project was started and completed!"
	100% rating 100 by N.L. from Highland Park, MI on 04/23/26 Verified Purchase "Once a job is complete, Hoover never has to come back for the same job! I have referred the company to other friends, and they were completely satisfied with the work. Great company! "
	100% rating 100 by P.K. from Livonia, MI on 04/22/26 Verified Purchase "Blake, Dave, Keith, Daniel, and Chris were all extremely professional and helpful. They explained everything, did impeccable installation of my furnace and A/C, cleaned up the mess, and I thoroughly enjoyed my experience with them."
	100% rating 100 by G.L. from New Haven, MI on 04/18/26 Verified Purchase "David was great to work with me when I explained what I was looking for, and my expectations were met. The installers, Justin and Keith, are not just HVAC technicians, but they are master craftsmen, and the installation is perfect. Also, I'm glad I went with the duct cleaning, and the techs left the house clean and neat."
	100% rating 100 by H.M. from Livonia, MI on 04/11/26 Verified Purchase "This was my second time utilizing Hoover for a service need, this time being the replacement of an existing furnace, AC, and water heater. All the equipment was installed on one day by the wonderful service team of Tyler and Evan. They were unfailingly courteous and extremely patient in answering my many questions throughout the installation day. While Hoover did not quote the lowest price during my estimate-gathering efforts, they clearly were the most impressive of the three companies I contacted. From the seamless coordination of scheduled visits to my home to the prompt and thorough follow-up calls from Hoover, it really was an easy decision to employ Hoover for my needs. There were several other minor factors that distinguished Hoover from the rest: - text messages before service calls that included the name and picture of the service personnel - text messages after service calls thanking me for my business and offering me the opportunity to provide feedback and ask questions - timely and thorough quotes provided via email that included very detailed summaries of what work would be done and what equipment would be installed In summary, I am thrilled with the work and service that Hoover provided, and I have no doubt that Hoover will be doing more work for me in the future."
	100% rating 100 by K.J. from Clinton Twp, MI on 04/03/26 Verified Purchase "Great crew. Friendly and professional. Took the time to explain and show details. "
	97% rating 100 by J.S. from Auburn Hills, MI on 03/25/26 Verified Purchase "The workers were courteous and respectful, and pleased us by performing our requests. Awesome people. "
	100% rating 100 by P.S. from Westland, MI on 03/22/26 Verified Purchase "Thank you for your excellent work repairing our service line! We truly appreciate your professionalism and efficiency. Special thanks to John, Anthony, Carter, Fritz, and Trevor - your outstanding service is the reason for our high rating. We've never had such great service from a company in all the years we've owned our home. "
	100% rating 100 by W.B. from Redford, MI on 03/20/26 Verified Purchase "Overall A+, We've used Hoover for all our updates and been more than pleased with sales, service, and quality!"
	100% rating 100 by S.T. from Macomb, MI on 03/14/26 Verified Purchase "The crew was fantastic; they never stopped working until the job was completed, and this was not a small job. Thank you!"

(594 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS