VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Hoover Electric, Plumbing, Heating & Cooling
96.623787431464 100
4.9

1,325 reviews since June, 2018

Hoover Electric, Plumbing, Heating & Cooling
(877) 274-2772 ·
Troy, MI 48083

Consumer Review Summary

1,325 reviews since June, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hoover Electric, Plumbing, Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
90%
4 Star
7%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,202 out of 1,311 gave 5 stars

Q: Timeliness in responding to your needs:

1,186 out of 1,312 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

44 out of 47 gave 5 stars

Q: Communication and follow-up from the Salesperson:

39 out of 45 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

48 out of 49 gave 5 stars

Q: Condition of the work area after job completion:

1,116 out of 1,319 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

47 out of 48 gave 5 stars

Q: How likely would you be to use our company again?

1,168 out of 1,317 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,162 out of 1,316 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,202 out of 1,261 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,166 out of 1,261 gave 5 stars

Q: Overall experience with the Service Technician:

1,170 out of 1,255 gave 5 stars

Q: Please rate your overall experience with our company:

1,164 out of 1,314 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Warren, MI on Verified Purchase
"Superb service and repairs, updates recommended, professionalism!"
100% rating 100 from Grosse Pt Wds, MI on Verified Purchase
"We had a great install on Tuesday, May. Aaron, Evan, and Jayshaun were very cordial and polite throughout the day. They took time to explain everything to me and answered many questions. Please pass along our compliments. We would welcome them back into our home at any time. The new system seems very snazzy. We can’t wait to put it to good use soon. Thank you so much again!"
100% rating 100 from Sterling Hts, MI on Verified Purchase
"I am pretty new to your company, but every single time you have been out for any service, I have found that you are one step above the rest because when I call, you have come out either the same day or the next, and that is so very important to me. Every single one of your people, from the office people to the sales people to the installers, is extremely courteous, and I also appreciate that. Your work has been very professional and timely, and although, like most homeowners, the prices are sticker shock to all of us, the work has been worth every penny. I have already recommended you to several people who have used you, so I know your company is a good one. I will continue to use your company and recommend you to other people."
100% rating 100 from Sterling Hts, MI on Verified Purchase
"I've been a VIP member for several years, this is the 2nd home that Hoover is my go-to company for all my home needs."
100% rating 100 from Southfield, MI on Verified Purchase
"Jonathan and the crew did a great job!"
100% rating 100 from Wayne, MI on Verified Purchase
"You guys did a wonderful job! Thank you."
100% rating 100 from Roseville, MI on Verified Purchase
"They were very professional and friendly. They answered all our questions professionally. "
100% rating 100 from Shelby Twp, MI on Verified Purchase
"Excellent company. Very professional, and they want to make sure that you are the focus and your needs come first. "
100% rating 100 from Clarkston, MI on Verified Purchase
"They came out right away when they heard what the problem was, which was exactly what we needed for our emergency situation. Can't say enough about the crew, they were great!! "
100% rating 100 from Sterling Hts, MI on Verified Purchase
"We were very impressed with all the technicians, who were very skilled and extremely nice people. We were also very surprised by how quickly our work project was started and completed!"
(603 Remaining)