VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Hoover Electric, Plumbing, Heating & Cooling
96.816173645793 100
4.9

1,163 reviews since June, 2018

Hoover Electric, Plumbing, Heating & Cooling
(877) 274-2772 ·
Troy, MI 48083

Consumer Review Summary

1,163 reviews since June, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hoover Electric, Plumbing, Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,058 out of 1,151 gave 5 stars

Q: Timeliness in responding to your needs:

1,038 out of 1,151 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

43 out of 46 gave 5 stars

Q: Communication and follow-up from the Salesperson:

38 out of 44 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

47 out of 48 gave 5 stars

Q: Condition of the work area after job completion:

981 out of 1,157 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

47 out of 48 gave 5 stars

Q: How likely would you be to use our company again?

1,031 out of 1,158 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,024 out of 1,155 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,053 out of 1,103 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,019 out of 1,100 gave 5 stars

Q: Overall experience with the Service Technician:

1,025 out of 1,096 gave 5 stars

Q: Please rate your overall experience with our company:

1,027 out of 1,155 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Novi, MI on Verified Purchase
"Hoover members were super attentive and professional, which I really appreciate."
94% rating 100 from Plymouth, MI on Verified Purchase
"Every technician who has ever been to our house has been amazing. We are so happy we found your company."
100% rating 100 from Grosse Pt Frm, MI on Verified Purchase
"Very impressed with the entire experience. Thank you!"
100% rating 100 from Mount Clemens, MI on Verified Purchase
"Very knowledgeable and courteous. We are always very happy with work quality. Thanks! "
100% rating 100 from Troy, MI on Verified Purchase
"Awesome! "
100% rating 100 from Sterling Hts, MI on Verified Purchase
"Starting from the appointment advising us we needed a new air conditioner and a new furnace, the whole experience went smoothly (even in the “heat”????). The service technicians were just great. They did a wonderful job. My husband and I were both pleased and happy with everything, from start to finish. Couldn’t have asked for better service. It was the best. The crew that installed our furnace and air conditioner were the nicest guys. They explained everything to us as they were working. Felt really comfortable with them. They were fun too! We are extremely happy with the way things turned out!"
100% rating 100 from Shelby Twp, MI on Verified Purchase
"Technicians were knowledgeable, friendly, and respectful of my property! "
94% rating 100 from Troy, MI on Verified Purchase
"It all began with our AC going out. I explained to Taylen, our technician, that the furnace blower would come on and go off after a couple of minutes. His initial diagnosis was adding refrigerant to the AC, but that didn't do the trick, and the blower would shut down, and the coil would freeze up. After 2 days of frustration with extreme heat and humidity, it was concluded that we were going to need a new furnace and AC. Unexpected huge expense! We sat down with the comfort specialist and defined the brand and associated price as well as the timetable for installation. Fortunately, they were able to schedule us for the following Monday. The installation went successfully, and we're back in business. What began as a conceived minor problem turned out to be a monumental expense, but we're glad we have our AC back, as our animals were suffering from extreme heat. I applaud Hoover for attending to our problem with a team effort and scheduling the installation ahead of the initial date. We have signed up for the VIP program, and we intend to use Hoover for all our future needs."
100% rating 100 from Eastpointe, MI on Verified Purchase
"The entire experience from the ladies who schedule appointments to David, the very personable salesperson, to Derek and Brad who cleaned all of our vents, to the skilled technicians that installed two AC units (Tyler, Justin, Giovanni, and Derek) was all very nice, extremely professional and knowledgeable in their craft. We are from out of state, and the fact that I found this company was truly a blessing. To the owner of Hoover, you have a top-notch, wonderful group of employees and I hope you share this review with them, as great employees in today’s market are not only extremely hard to find, but also to keep. "
97% rating 100 from Rochester Hls, MI on Verified Purchase
"Mike and Aaron were both very pleasant, and both very grateful for my 21 years in the Navy. They took precautions to protect our personal belongings when they were moving in and taking out the old unit. They both got along very well with each other and enjoyed working with each other - they appeared to have worked with each other many times in the past. I feel more comfortable when the communication between the two workers is good."
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