4.9
1,120 reviews since June, 2018
Consumer Review Summary
1,120 reviews since June, 2018
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hoover Electric, Plumbing, Heating & Cooling. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
1,016 out of 1,108 gave 5 stars
Q: Timeliness in responding to your needs:
1,002 out of 1,108 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
43 out of 46 gave 5 stars
Q: Communication and follow-up from the Salesperson:
38 out of 44 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
47 out of 48 gave 5 stars
Q: Condition of the work area after job completion:
945 out of 1,114 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
47 out of 48 gave 5 stars
Q: How likely would you be to use our company again?
995 out of 1,115 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
988 out of 1,113 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,015 out of 1,060 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
981 out of 1,058 gave 5 stars
Q: Overall experience with the Service Technician:
988 out of 1,053 gave 5 stars
Q: Please rate your overall experience with our company:
993 out of 1,113 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS