VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Hoover Electric, Plumbing, Heating & Cooling
96.657381615599 100
4.9

1,284 reviews since June, 2018

Hoover Electric, Plumbing, Heating & Cooling
(877) 274-2772 ยท
Troy, MI 48083

Consumer Review Summary

1,284 reviews since June, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hoover Electric, Plumbing, Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
90%
4 Star
7%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,166 out of 1,270 gave 5 stars

Q: Timeliness in responding to your needs:

1,147 out of 1,271 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

43 out of 46 gave 5 stars

Q: Communication and follow-up from the Salesperson:

38 out of 44 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

47 out of 48 gave 5 stars

Q: Condition of the work area after job completion:

1,080 out of 1,278 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

47 out of 48 gave 5 stars

Q: How likely would you be to use our company again?

1,133 out of 1,276 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,128 out of 1,275 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,165 out of 1,222 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,127 out of 1,221 gave 5 stars

Q: Overall experience with the Service Technician:

1,134 out of 1,216 gave 5 stars

Q: Please rate your overall experience with our company:

1,130 out of 1,273 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Westland, MI on Verified Purchase
"Thank you for your excellent work repairing our service line! We truly appreciate your professionalism and efficiency. Special thanks to John, Anthony, Carter, Fritz, and Trevor - your outstanding service is the reason for our high rating. We've never had such great service from a company in all the years we've owned our home. "
100% rating 100 from Redford, MI on Verified Purchase
"Overall A+, We've used Hoover for all our updates and been more than pleased with sales, service, and quality!"
100% rating 100 from Macomb, MI on Verified Purchase
"The crew was fantastic; they never stopped working until the job was completed, and this was not a small job. Thank you!"
100% rating 100 from Garden City, MI on Verified Purchase
"Thanks for all you do!"
100% rating 100 from Livonia, MI on Verified Purchase
"The interaction with Sales and the techs was incredible!!"
100% rating 100 from Livonia, MI on Verified Purchase
"Workers were professional!"
75% rating 100 from W Bloomfield, MI on Verified Purchase
"There were some issues with the cleanup after work was completed! "
100% rating 100 from Sterling Hts, MI on Verified Purchase
"Enjoyed dealing with all the individuals from Hoover. Their professionalism gave me the confidence to complete the tasks they did with quality, expertise, and experience. I was reassured by the inspectors who reviewed their work, saying they are a reputable company. "
100% rating 100 from Troy, MI on Verified Purchase
"Very helpful, friendly, and professional!"
100% rating 100 from Grosse Pt Wds, MI on Verified Purchase
"Every single person we encountered was professional, friendly, and respectful. The work seems to be good, as time will tell. You had a solution that did not require tearing up the patio, sprinkler, electrical, and landscaping to fix the problem! Thank you!"
(587 Remaining)