Customer Reviews for Hoover Electric, Plumbing, Heating & Cooling

Hoover Electric, Plumbing, Heating & Cooling

4.9

1,128 reviews since June, 2018

(877) 274-2772 · callhoover.com
Troy, MI 48083

Consumer Review Summary

1,128 reviews since June, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hoover Electric, Plumbing, Heating & Cooling. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,024 out of 1,116 gave 5 stars

Q: Timeliness in responding to your needs:

1,010 out of 1,116 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

43 out of 46 gave 5 stars

Q: Communication and follow-up from the Salesperson:

38 out of 44 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

47 out of 48 gave 5 stars

Q: Condition of the work area after job completion:

953 out of 1,122 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

47 out of 48 gave 5 stars

Q: How likely would you be to use our company again?

1,003 out of 1,123 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

996 out of 1,121 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,023 out of 1,068 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

989 out of 1,066 gave 5 stars

Q: Overall experience with the Service Technician:

996 out of 1,061 gave 5 stars

Q: Please rate your overall experience with our company:

1,001 out of 1,121 gave 5 stars

	100% rating 100 by N.L. from Macomb, MI on 05/15/25 Verified Purchase "Very satisfied customer. Our salesman, Dave, and technician, Mike, were very courteous and professional. The furnace installation crew was the best. They showed us everything."
	100% rating 100 by L.R. from Royal Oak, MI on 05/03/25 Verified Purchase "I have learned from past experiences that quality of workmanship, cleanliness and upfront honesty is the upmost importance especially in these areas. I’ve never felt hesitant in my decisions when dealing with Hoover, and it’s never turned out wrong. "
	100% rating 100 by C.P. from Sterling Hts, MI on 05/02/25 Verified Purchase "Even the inspector commented on what a good job you did on our HVAC system replacement!"
	100% rating 100 by R.S. from Troy, MI on 04/26/25 Verified Purchase "I found Hoover through an internet search and their Better Business Bureau rating. I needed work done on my older home in several areas, including electric, plumbing, and HVAC, so Hoover seemed like a great option. I was immediately impressed on my initial phone call. Their customer service folks over the phone are very helpful and very polite. I've called for several things now, and each time, each person I talk to on the phone has been wonderful and gets me quick answers. The technicians who came out were also very knowledgeable, helpful, and polite. Finally, the work that was done was very professional and very clean - I am very detail-oriented and found that every little detail was attended to. They didn't rush the job or overlook anything."
	100% rating 100 by S.G. from Warren, MI on 04/23/25 Verified Purchase "The technician was honest and stated I needed a new furnace because it was 20 years old, way over the life of a furnace. "
	100% rating 100 by B.M. from Dearborn, MI on 04/17/25 Verified Purchase "I have used your company a few times and was completely satisfied. Everything they did was absolutely perfect. All the workers were very knowledgeable in their field. They were very friendly and helped me understand what and why they did things. There is no other company that I would ever use. They are a complete package of wonderful people. I can't thank them enough for all that everyone did. But, thank you all so very much. "
	100% rating 100 by P.H. from Royal Oak, MI on 04/16/25 Verified Purchase "My experience with Hoover has been very good. I recently had my sewer lined and a backflow preventer installed. All Tech teams were very knowledgeable, polite, careful to protect my home, and cleaned up very well. My thanks for going above and beyond!! I highly recommend Hoover for all plumbing needs. "
	97% rating 100 by S.L. from Oak Park, MI on 04/15/25 Verified Purchase "Very satisfied! Clear explanation. Good professional attitude. "
	100% rating 100 by D.M. from Dearborn, MI on 04/14/25 Verified Purchase "From the very first time I used Hoover... It's been nothing but great...I will always use Hoover for all electrical and plumbing needs! Thank you for a job well done!"
	100% rating 100 by T.W. from Livonia, MI on 04/11/25 Verified Purchase "Everyone that I have worked with has been amazing! "

(538 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS