4.9
1,269 reviews since June, 2018
Consumer Review Summary
1,269 reviews since June, 2018
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hoover Electric, Plumbing, Heating & Cooling. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
1,151 out of 1,255 gave 5 stars
Q: Timeliness in responding to your needs:
1,133 out of 1,256 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
43 out of 46 gave 5 stars
Q: Communication and follow-up from the Salesperson:
38 out of 44 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
47 out of 48 gave 5 stars
Q: Condition of the work area after job completion:
1,068 out of 1,263 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
47 out of 48 gave 5 stars
Q: How likely would you be to use our company again?
1,118 out of 1,261 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
1,114 out of 1,260 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,152 out of 1,209 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
1,113 out of 1,206 gave 5 stars
Q: Overall experience with the Service Technician:
1,120 out of 1,201 gave 5 stars
Q: Please rate your overall experience with our company:
1,116 out of 1,259 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS