Customer Reviews for Balanced Air, Inc

Balanced Air, Inc

306 reviews since May, 2013

(727) 842-2247 · balancedair.com
Port Richey, FL 34668

Consumer Review Summary

306 reviews since May, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Balanced Air, Inc. Here are the results to date:

5 Star

99%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

307 out of 307 said yes

Q: Were we able to respond to your needs in a timely manner?

307 out of 307 said yes

Q: Did the salesperson understand and meet your needs?

305 out of 305 said yes

Q: Did the technician understand and meet your needs?

2 out of 2 said yes

Q: Was the work performed to your satisfaction?

303 out of 306 said yes

Q: Was the work area left neat and clean?

297 out of 307 said yes

Q: Would you use our company again and recommend us to others?

305 out of 306 said yes

Q: Please rate your overall experience with our company:

282 out of 296 gave 5 stars

	100% rating 100 by A.R. from Tarpon Spgs, FL on 06/19/26 Verified Purchase "We had some issues with the install, and rather than the guys leaving us and returning the next day, they stayed late until the job was complete and they were sure everything was working. Their checklist was thorough, and everyone was extremely nice!"
	100% rating 100 by C.H. from New Prt Rchy, FL on 06/19/26 Verified Purchase "The team showed up at 7:30 am on a very hot Florida day. The unit was in the attic, and a new unit was going in the attic. The job took 12 and 1/2 hours. How the guys made it through surprised me. They were great and went over how to use the thermostat, and went over all the paperwork when the job was done. The unit is working great. So happy we went with Balanced Air. Also wish to thank Eddie, our salesperson. He was well-informed and a pleasure to deal with. "
	100% rating 100 by E.H. from New Prt Rchy, FL on 06/05/26 Verified Purchase "We were so impressed by the young men working for Balanced Air! They give us hope for the future! They are so courteous, professional, knowledgeable, proficient, respectful, and polite! They did an excellent job on our new A/C installation! They cleaned up everything before they left! Jason did a wonderful job of explaining everything to us! Our salesperson, Eddie, was so helpful with the sale and even helped with the installation! Would highly recommend to everyone! Thank you!"
	86% rating 100 by P.S. from Palm Harbor, FL on 05/13/26 Verified Purchase "Everyone at this company has been very pleasant and helpful. A friend of mine recommended Balanced Air after my previous company had no one on call to send out when my AC stopped working, and I had to wait for a tech for 1.5 HOT days. Balanced Air sends someone immediately. They just installed a new system for me, and my house is comfortable once again. Becky follows through after work has been done, and there is good communication within the company--no games. AC techs are helpful in explaining what needs to be done due to what they found without pressure, and no up-selling. Balanced Air takes the time to do the job right, and appears to be a company of hard-working people who want to get the job done right. I have recommended this company to other people, and they are now satisfied customers, too. "
	100% rating 100 by C.S. from Clearwater, FL on 04/22/26 Verified Purchase "Excellent customer service!"
	100% rating 100 by N.P. from New Prt Rchy, FL on 04/21/26 Verified Purchase "This is my second installation of an air conditioner from your company. It was just as professional as the first. Thank you for the neat and smooth installation on both homes. The price was lower than the other two estimates I got. I just recommended your company to my neighbor."
	100% rating 100 by M.B. from Lutz, FL on 03/14/26 Verified Purchase "THEY WERE FRIENDLY AND EXPLAINED WHAT THEY WERE GOING TO DO. EXCELLENT PEOPLE!"
	100% rating 100 by T.A. from Hudson, FL on 03/14/26 Verified Purchase "Ben's knowledge of Daikin products was exceptional, Ben explained the procedures for installation and set up, he also went through how the operation of the unit would save us money over time and the exceptional warranty for materials and labor 12 years, that practically sold us right there, he explained about his family's business of 35 years, and as a retiring contractor I understand that that is a great thing to have knowing someone will be there tomorrow in case you need their assistance with a problem or standard routine maintenance, I would highly recommend that someone at least give them a a opportunity, if you need a new AC or just maintenance, as a remodeler I of 40 years I'm highly recommending them."
	100% rating 100 by F.B. from Pinellas Park, FL on 02/23/26 Verified Purchase "The experience with Balanced Air is top-notch from estimate to installation. Every step of the process was explained thoroughly. I look forward to Balanced Air servicing the system for years to come. Thanks again!"
	100% rating 100 by B.B. from New Prt Rchy, FL on 02/05/26 Verified Purchase "Great Company that really cares about its customers. Family-owned makes a huge difference! "

(94 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS