Customer Reviews for Southern Air of Shreveport

4.9

1,421 reviews since July, 2016

(318) 746-0500 · southernairnow.com
Pineville, LA 71360

Consumer Review Summary

1,421 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air of Shreveport. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,282 out of 1,401 gave 5 stars

Q: Timeliness in responding to your needs:

1,283 out of 1,407 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,300 out of 1,405 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,265 out of 1,400 gave 5 stars

Q: Condition of the work area after job completion:

1,250 out of 1,404 gave 5 stars

Q: How likely would you be to use our company again?

1,282 out of 1,406 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,262 out of 1,407 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1 out of 1 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1 out of 1 gave 5 stars

Q: Overall experience with the Service Technician:

1 out of 1 gave 5 stars

Q: Please rate your overall experience with our company:

1,251 out of 1,397 gave 5 stars

	100% rating 100 by M.T. from Shreveport, LA on 09/04/25 Verified Purchase "Everyone involved was professional and courteous."
	100% rating 100 by V.D. from Mansfield, LA on 09/04/25 Verified Purchase "Very experienced and knowledgeable. Good communication."
	100% rating 100 by G.D. from Bossier City, LA on 08/31/25 Verified Purchase "My AC unit died in the midst of a heat wave. They have a 24-hour technician who came out after 9 pm on a Saturday night to inspect the unit. He was able to order and schedule a new unit to be installed on Monday morning. Come Monday, the installation guys came and had it up and running in a few hours. Each person I dealt with was very friendly and knowledgeable. I will definitely be calling them again - though hopefully not too soon ;)"
	100% rating 100 by D.H. from Shreveport, LA on 08/18/25 Verified Purchase "You are a quality company with quality employees and equipment. Highly recommend Southern Air of Shreveport."
	100% rating 100 by T.S. from Shreveport, LA on 08/17/25 Verified Purchase "The 4-ton Trane Deluxe Package unit is great. All the people who helped us were top-notch!"
	100% rating 100 by L.A. from Shreveport, LA on 08/15/25 Verified Purchase "Chris, Cal, and Allen were extremely professional. Chris has serviced our AC for several years and is knowledgeable and skilled. We rely on him heavily!"
	100% rating 100 by D.N. from Bossier City, LA on 08/13/25 Verified Purchase "Great experience!"
	100% rating 100 by C.W. from Shreveport, LA on 08/12/25 Verified Purchase "My new air system is terrific. I have better cooling overall, and my electric bill actually went down. "
	100% rating 100 by L.H. from Shreveport, LA on 08/11/25 Verified Purchase "Everyone is professional. It was easy from start to finish, and the installers were neat and clean."
	100% rating 100 by L.R. from Cotton Valley, LA on 08/10/25 Verified Purchase "I love the work they did and they did a very nice job of cleaning up after they were finished. I love my windows."

(456 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS