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Southern Air of Shreveport
96.889985895628 100
4.9

1,346 reviews since July, 2016

Southern Air of Shreveport
(318) 746-0500 ยท
Pineville, LA 71360

Consumer Review Summary

1,346 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air of Shreveport. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
8%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,211 out of 1,327 gave 5 stars

Q: Timeliness in responding to your needs:

1,215 out of 1,332 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,231 out of 1,330 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,197 out of 1,326 gave 5 stars

Q: Condition of the work area after job completion:

1,180 out of 1,329 gave 5 stars

Q: How likely would you be to use our company again?

1,217 out of 1,332 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,198 out of 1,333 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1 out of 1 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1 out of 1 gave 5 stars

Q: Overall experience with the Service Technician:

1 out of 1 gave 5 stars

Q: Please rate your overall experience with our company:

1,186 out of 1,323 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Benton, LA on Verified Purchase
"100% satisfied with the entire Southern Air Team. The initial consult went well, the install went well, and we also received a follow-up call to check how the new systems were performing. The house is cool and breathing well, as are the occupants. Thanks!"
100% rating 100 from Bossier City, LA on Verified Purchase
"Fantastic in every way!"
78% rating 100 from Haughton, LA on Verified Purchase
"I like the company and the people."
78% rating 100 from Shreveport, LA on Verified Purchase
"Very professional and friendly."
100% rating 100 from Bossier City, LA on Verified Purchase
"Cal and the rest of the guys were great and very professional. Thanks again for everything!"
100% rating 100 from Shreveport, LA on Verified Purchase
"Adam, Cameron, and Sean were amazing, and they were working under extreme conditions that day! I felt terrible about that, but they all worked cohesively as a team and got the job done despite the weather conditions. I cannot say enough good things about these guys! The man who inspected the unit and sold us the new unit was extremely professional and amazing at explaining the options and the details of those options, but I can't remember his name. "
100% rating 100 from Haughton, LA on Verified Purchase
"EVERYONE involved in this purchase has been SUPERB to deal with!! JOE, LEVI, ANDY, and crew ... you have ALL been above and beyond meeting all my Air Conditioning needs!!! THANKS GUYS!!! THIS is only 1 instance that describes the quality and attention that Southern Air brings to its customers. I won't bother calling anyone else!!!"
100% rating 100 from Shreveport, LA on Verified Purchase
"I've always had a very good experience and outstanding customer care. Thank you for taking such good care of us!"
100% rating 100 from Shreveport, LA on Verified Purchase
"Really great that they were able to come out in a timely manner to fix my issues!"
100% rating 100 from Bossier City, LA on Verified Purchase
"Very happy with the entire operation. Your technician, Joe, saw that everything went smoothly and has helped us with some of our warranty questions. "
(432 Remaining)