Customer Reviews for Southern Air of Shreveport

4.9

505 reviews since July, 2016

(318) 798-1801 · southernairnow.com
Shreveport, LA 71101

Consumer Review Summary

505 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air of Shreveport. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

450 out of 498 gave 5 stars

Q: Timeliness in responding to your needs:

462 out of 499 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

464 out of 499 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

448 out of 498 gave 5 stars

Q: Condition of the work area after job completion:

442 out of 500 gave 5 stars

Q: How likely would you be to use our company again?

457 out of 499 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

455 out of 498 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1 out of 1 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1 out of 1 gave 5 stars

Q: Overall experience with the Service Technician:

1 out of 1 gave 5 stars

Q: Please rate your overall experience with our company:

448 out of 496 gave 5 stars

	97% rating 100 by T.C. from Shreveport, LA on 10/11/20 Verified Purchase "It was a very satisfying experience and I will recommend your business to friends and family. Thanks!"
	100% rating 100 by R.M. from Bossier City, LA on 10/10/20 Verified Purchase "I highly recommend Southern Air!!"
	100% rating 100 by T.L. from Shreveport, LA on 10/06/20 Verified Purchase "Great job!! I love my new unit!"
	100% rating 100 by J.B. from Shreveport, LA on 10/02/20 Verified Purchase "The professionalism was top quality!"
	100% rating 100 by D.A. from Bossier City, LA on 10/01/20 Verified Purchase "Phenomenal staff. Everyone is professional and the work is outstanding. Definitely will recommend to family and friends and will use you guys again in the near future for more work! Thanks!"
	100% rating 100 by M.G. from Shreveport, LA on 09/23/20 Verified Purchase "Thank you! The new unit works great. You were fast and I got a great deal on my unit."
	100% rating 100 by P.M. from Shreveport, LA on 09/12/20 Verified Purchase "I have been using Southern Air for several years. Whenever something is going on with my unit they are always there and respond quickly. Customer service and the technician are very nice and explain everything to me. I will only trust my unit with Southern Air. Thank you Southern Air for my new unit."
	100% rating 100 by Q.H. from Shreveport, LA on 09/09/20 Verified Purchase "The guys that installed my unit were awesome. They were so professional and they worked very fast and was finished in no time. I would always recommend Southern Air to anyone. "
	100% rating 100 by B.A. from Bossier City, LA on 09/08/20 Verified Purchase "Ray was great!"
	100% rating 100 by B.H. from Shreveport, LA on 08/27/20 Verified Purchase "Great experience, the installers were very friendly and professional and did a great install! "

(97 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS