Customer Reviews for Southern Air of Shreveport

4.9

529 reviews since July, 2016

(318) 798-1801 · southernairnow.com
Shreveport, LA 71101

Consumer Review Summary

529 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air of Shreveport. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

471 out of 521 gave 5 stars

Q: Timeliness in responding to your needs:

484 out of 522 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

488 out of 523 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

469 out of 521 gave 5 stars

Q: Condition of the work area after job completion:

460 out of 523 gave 5 stars

Q: How likely would you be to use our company again?

479 out of 523 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

476 out of 522 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1 out of 1 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1 out of 1 gave 5 stars

Q: Overall experience with the Service Technician:

1 out of 1 gave 5 stars

Q: Please rate your overall experience with our company:

468 out of 520 gave 5 stars

	100% rating 100 by T.W. from Mansfield, LA on 01/15/21 Verified Purchase "Mr. Bobby T. was very knowledgeable and patient."
	100% rating 100 by L.O. from Shreveport, LA on 01/15/21 Verified Purchase "Easy to work with knowledgeable people such as you."
	100% rating 100 by B.S. from Shreveport, LA on 12/22/20 Verified Purchase "You guys have the best team in the world!!!"
	100% rating 100 by D.S. from Shreveport, LA on 11/11/20 Verified Purchase "Everyone was so nice and very professional."
	100% rating 100 by K.W. from Bossier City, LA on 11/08/20 Verified Purchase "I had the pleasure of working with James to access my desired project and get a quote. The appointment was scheduled for the next day, and Miguel and William worked from arrival to job completion. They were courteous, expedient, protected my floors and the areas they worked, thoroughly instructed us on using and caring for our new system, and provided the operating manuals for reference and warranty information. I was completely satisfied, and I understand how they are getting 5 stars! They are the BEST!"
	97% rating 100 by L.J. from Shreveport, LA on 11/05/20 Verified Purchase "Everything went perfectly well. Great teamwork from salesman to the technicians."
	100% rating 100 by C.W. from Haughton, LA on 11/03/20 Verified Purchase "Knowledge of the product with choices of price, payment method, and helpful friendly advice. Courteous, took care of everything. "
	100% rating 100 by K.H. from Shreveport, LA on 10/30/20 Verified Purchase "Fantastic experience. I refer others to Southern Air often."
	100% rating 100 by T.T. from Shreveport, LA on 10/17/20 Verified Purchase "James was great and told it to me straight. He offered us a great deal and made us feel comfortable with the selection with the 10-year warranty and guarantee. Seemed like a really decent man and made me feel comfortable doing business with yall!"
	97% rating 100 by T.C. from Shreveport, LA on 10/11/20 Verified Purchase "It was a very satisfying experience and I will recommend your business to friends and family. Thanks!"

(106 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS