Customer Reviews for Southern Air of Shreveport

4.9

434 reviews since July, 2016

318-798-1801 · southernairnow.com
Shreveport, LA 71101

Consumer Review Summary

434 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air of Shreveport. Here are the results to date:

5 Star

92%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

395 out of 429 gave 5 stars

Q: Timeliness in responding to your needs:

402 out of 430 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

403 out of 430 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

389 out of 429 gave 5 stars

Q: Condition of the work area after job completion:

383 out of 431 gave 5 stars

Q: How likely would you be to use our company again?

394 out of 430 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

393 out of 430 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1 out of 1 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1 out of 1 gave 5 stars

Q: Overall experience with the Service Technician:

1 out of 1 gave 5 stars

Q: Please rate your overall experience with our company:

389 out of 426 gave 5 stars

	100% rating 100 by P. from Shreveport, LA on 05/22/20 Verified Purchase "Neil has taken care of your geothermal systems for years and has been a true pleasure to work with. Jason, JC, and the other installation team were are very professional, personable, and informative. They did a great job working long hours to get the install completed in one day on a complicated replacement project. We look forward to working with Southern Air for years to come."
	100% rating 100 by S.J. from Shreveport, LA on 05/14/20 Verified Purchase "Very pleased with everything!"
	100% rating 100 by J.J. from Shreveport, LA on 05/14/20 Verified Purchase "It was a very pleasant experience and the salesperson was very attentive and explained everything."
	100% rating 100 by R.R. from Keithville, LA on 05/13/20 Verified Purchase "Very pleased."
	100% rating 100 by C.H. from Bossier City, LA on 05/13/20 Verified Purchase "All employees I engaged with were courteous and polite and they were fast and efficient when installing my system. "
	100% rating 100 by P.W. from Minden, LA on 05/10/20 Verified Purchase "The whole purchase and installation took just a few days. Very helpful and knowledgeable. Very friendly!"
	100% rating 100 by G.H. from Shreveport, LA on 05/05/20 Verified Purchase "We are well pleased!"
	100% rating 100 by P.P. from Bossier City, LA on 04/30/20 Verified Purchase "Thank you for the cookies. They are delicious."
	100% rating 100 by T.S. from Shreveport, LA on 04/24/20 Verified Purchase "Jacob, Adam, and JC were great, stayed with it till it was done and a good job. James was the deciding factor to purchase."
	100% rating 100 by L.H. from Bossier City, LA on 04/16/20 Verified Purchase "They did a great job and were very professional."

(71 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS